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Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like electrical
generators or other hotspot Wi-Fi devices. Review the following possibilities:
•
Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
•
Check Wi-Fi interference by powering the hotspot off and on to find a better Wi-Fi
channel.
•
Switch Wi-Fi channel from 2.4 GHz to 5 GHz.
•
If Telstra network signal is low, consider using external antennas or cradle the hotspot
with built-in high gain antennas.
How do I go back to the hotspot web page?
To view the hotspot web page:
1.
Launch an Internet browser from a computer or wireless device that is connected to the
network.
2.
Enter http://m.home or http://192.168.1.1.
A login screen displays.
3.
Enter the administrator login password.
The default password is admin. The password is case-sensitive.
What do I do if I forget my admin login password?
The default admin login password is admin, and the hotspot web page URL is http://m.home
or http://192.168.1.1.
If you changed the admin login password and can't remember the password that you
created, you must set the hotspot back to factory defaults.
To reset the hotspot:
1.
Hold the Power and Navigation keys for five seconds at the same time.
2.
Press the Navigation key to cycle to Factory Reset.
3.
To start factory reset, press the Power key.
A factory reset takes about one minute.
4.
After the device resets, reconnect Wi-Fi devices.
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate
Frequently Asked Questions
57
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