Related Manuals for NETGEAR AC785S
Summary of Contents for NETGEAR AC785S
- Page 1 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Us e r Manual August 2015 202-11387-02 350 East Plumeria Drive San Jose, CA 95134...
- Page 2 See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
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Page 3: Table Of Contents
Tethered Mode ........... 14 NETGEAR AirCard App for Smartphones and Tablets ....15 Hotspot Web Page . - Page 4 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Chapter 3 Advanced Settings Back Up and Restore Hotspot Settings........42 Manage Wi-Fi.
- Page 5 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate SIM Locked............66 SIM MEP Locked .
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Page 6: Chapter 1 Get Started
Note: Firmware updates with new features and bug fixes are available at downloadcenter.netgear.com. Some products regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product do not match what is described in this manual, you might need to update your firmware. -
Page 7: Know Your Device
You can manage your device and change settings using the following features: • The device’s LCD. See on page 8. • The hotspot web page. See Hotspot Web Page on page 15. • A mobile device application. See NETGEAR AirCard App for Smartphones and Tablets on page 15. Get Started... -
Page 8: Power And Navigation Keys
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Power and Navigation Keys Use either the Power or Navigation keys to awaken the hotspot and to power the device on and off. Table 1. Power key usage Desired Result Action Turn on hotspot. Press and hold the Power key for three seconds. -
Page 9: Lcd Elements
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate LCD Elements You can use the LCD icons and other screen elements to view the hotspot’s status, configure Wi-Fi band settings, view data usage details, and view system alerts and carrier messages. System alert notification Network indicator SMS messages... -
Page 10: Accessories
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Table 3. LCD elements Element Indicates • 1 bar . Low signal strength • 5 bars . Excellent signal strength • Triangle . Roaming (connected to a network other than Telstra’s) No signal. •... -
Page 11: Power Sources
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate You can purchase the following accessories separately: • Charging cradle • Extended battery For more information, visit www.netgear.com/telstraaccessories. Power Sources Your hotspot can receive power from any of the following sources: • Rechargeable battery included with the hotspot •... -
Page 12: Install The Micro Sim Card
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Insert the battery as shown, ensuring that the gold contacts on the battery line up with the gold contacts on the device. Battery Gold contacts Replace the back cover. Note: The battery comes partially charged and ready to use. When the battery needs recharging, follow the instructions in Recharge the Battery... -
Page 13: Connect To The Internet
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Remove the battery. Insert the micro SIM card. Replace the battery. Replace the hotspot cover. Connect to the Internet Your computer and other devices can connect to the hotspot wirelessly. You can also connect to the Internet with the hotspot tethered to a computer with the USB cable. -
Page 14: Tethered Mode
(http://m.home http://192.168.1.1). Log in as an administrator to make changes. The default administrator login password is admin. NETGEAR strongly recommends that you set a more secure password. Launch your browser to surf the Internet. -
Page 15: Netgear Aircard App For Smartphones And Tablets
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate NETGEAR AirCard App for Smartphones and Tablets Download and use the complimentary NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard. -
Page 16: Security Credentials
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Security Credentials Three passwords are associated with the hotspot: • Wi-Fi password . Use to connect your computer or other Wi-Fi device to your mobile hotspot network. This character string is unique to your device. It displays on the main hotspot LCD. -
Page 17: Chapter 2 Use Your Mobile Hotspot
Use Your Mobile Hotspot This chapter explains how to use your hotspot. The chapter covers the following topics: • View Data Usage • Manage Wi-Fi • Set Mobile Broadband Auto Connect Options • View Messages • Extend Battery Life • Establish Security •... -
Page 18: View Data Usage
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate View Data Usage You can view an estimate of your data usage on the hotspot web page and on the hotspot LCD. The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session. -
Page 19: Manage Wi-Fi
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The hotspot web page displays the data usage for the current billing cycle (for monthly plans) or for the pre-paid plan, and for the current broadband session. Manage Wi-Fi You can set up the Wi-Fi radio of the hotspot to meet your Wi-Fi needs by choosing a predefined Wi-Fi profile or customizing your own. -
Page 20: Choose A Wi-Fi Profile
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Choose a Wi-Fi Profile From the LCD, you can select from a set of basic profiles. For more detailed profile selections, visit the hotspot web page (http://m.home or http://192.168.1.1). To select a Wi-Fi profile on the LCD: Press the Power key to wake the device. - Page 21 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The Wi-Fi Options screen displays. In the Wi-Fi Profiles drop-down list, select a predefined profile or select Custom Setup to choose your own options. To modify the displayed profile (even if you selected a predefined profile), use the following options: •...
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Page 22: Add A Wireless Device To Your Wi-Fi Network
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Note: When you change your profile options (including disabling or enabling either Wi-Fi network), the hotspot resets. Any devices connected to the hotspot are disconnected when the hotspot resets. Add a Wireless Device to Your Wi-Fi Network You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. - Page 23 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Within two minutes, press the WPS key on the wireless device you want to connect. Your mobile hotspot and the wireless device communicate and establish the connection. To add a WPS-enabled Wi-Fi device from the hotspot web page: Launch an Internet browser from a computer or wireless device that is connected to the network.
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Page 24: Set The Maximum Number Of Connected Devices
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Select WPS for either the main Wi-Fi or secondary Wi-Fi network (if available). Choose the WPS method you want to use: • WPS button pairing. If the device you want to connect has a WPS key, click WPS button pairing and, within two minutes (120 seconds), press the device’s WPS key. -
Page 25: View Or Block Connected Users
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate From the Max Wi-Fi drop-down list, select the number of devices that are allowed to access your hotspot. Click the < button or the > button to adjust the number of connections available on each of the Wi-Fi networks (main and secondary). - Page 26 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate A login screen displays. Enter the administrator login password. The default password is admin. The password is case-sensitive. A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays in the left column of the screen.
- Page 27 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate When prompted, click the Block Device button again. To view a list of blocked devices: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays.
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Page 28: Set Mobile Broadband Auto Connect Options
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Set Mobile Broadband Auto Connect Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects. ... -
Page 29: View Messages
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Select an Auto Connect option: • Never (connect manually each use) . The mobile hotspot does not attempt to automatically connect to the mobile broadband network when powered on. To connect to the network manually, view the Mobile Broadband Disconnected alert and click the Connect button. -
Page 30: View Alerts
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate To delete a message: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin. -
Page 31: Extend Battery Life
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate A login screen displays. Enter the administrator login password. The default password is admin. The password is case-sensitive. Active alerts display at the top of the Home screen. Follow the instructions in each alert to address the conditions that caused it to display. Extend Battery Life The mobile hotspot, by default, is configured to optimize battery life. -
Page 32: Adjust Display Settings To Increase Battery Life
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The default password is admin. The password is case-sensitive. Select Wi-Fi > Options. Adjust any of these settings in the Wi-Fi Options supported section: Wi-Fi Range: Short range has the smallest coverage, however battery life is longer. Medium range provides moderate coverage and battery life. -
Page 33: Recharge The Battery
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate To adjust display setttings to increase battery life: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays. Enter the administrator login password. - Page 34 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate To recharge the battery from a wall socket: Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the wall charger (included). Plug the wall charger into a wall socket. The battery icon includes a lightning bolt to indicate that the battery is charging ( The battery icon on the LCD indicates when the battery is fully charged ( ) and a...
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Page 35: Establish Security
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The battery icon on the LCD indicates when the battery is fully charged ( ) and an notification displays. Establish Security The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices. -
Page 36: Change Hotspot Web Page Login Settings
Enter a maximum of 31 characters. (Optional) In the Password field, change the password used to log in as an administrator. NETGEAR strongly recommends that you set a more secure password. Enter a maximum of 31 characters. Use Your Mobile Hotspot... -
Page 37: Change Device Encryption Security Settings
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The the Submit button displays after you make a selection. Click the Submit button. Change Device Encryption Security Settings To change the type of security used for main and secondary or guest Wi-Fi: Launch an Internet browser from a computer or wireless device that is connected to the network. -
Page 38: View Details About Your Mobile Hotspot
Personal AES whenever possible. • None. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred. NETGEAR recommends that you do not select this option. The Submit button displays after you make a selection. -
Page 39: Update Mobile Hotspot Software And Firmware
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Update Mobile Hotspot Software and Firmware The hotspot checks automatically for new software or firmware updates once a week. If an update becomes available, the hotspot displays an alert. Open the alert and select or click the Install now button to install the update. - Page 40 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate If the Check for updates now key displays, click it to check if a new update is available. If an update is available, click the Start Download button. The update downloads. Click the Update now button to install the update. Use Your Mobile Hotspot...
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Page 41: Chapter 3 Advanced Settings
Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as Wi-Fi settings, WAN settings, router settings. The chapter covers the following topics: • Back Up and Restore Hotspot Settings • Manage Wi-Fi • Enable SIM Security •... -
Page 42: Back Up And Restore Hotspot Settings
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Back Up and Restore Hotspot Settings You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings. -
Page 43: Manage Wi-Fi
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate A login screen displays. Enter the administrator login password. The default password is admin. The password is case-sensitive. Select Settings > General > Software and Reset. In the Restore Settings section, click the Browse button. Navigate to the location where the export.cfg file is stored. - Page 44 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate NETGEAR recommends that you set the channel to Auto. The hotspot chooses the channel that provides the least interference. • RTS Threshold. The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol.
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Page 45: Enable Sim Security
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Enable SIM Security Create another level of security by establishing a PIN that you must enter before you can manage the WWAN connection or view SMS messages. To enable SIM security: Launch an Internet browser from a computer or wireless device that is connected to the network. -
Page 46: View Wan Information
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate View WAN Information To view network information: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin. - Page 47 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate To enable port forwarding: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin.
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Page 48: Enable Port Filtering
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The Submit button displays after you make a selection. Click the Submit button. Enable Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security. -
Page 49: Enable Ip Passthrough Mode
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Enable IP Passthrough Mode To turn off the hotspot router functionality and assign the network IP address directly to the attached device, enable IP passthrough. If you make this change, the attached device restarts using a different driver configuration. Note: This feature is available to PC users. -
Page 50: Enable Vpn Passthrough
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Enable VPN PassThrough To connect to a corporate network using VPN, you must first enable VPN connections (passthrough). To enable VPN passthrough: Launch an Internet browser from a computer or wireless device that is connected to the network. - Page 51 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate To add an APN for another network: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays. Enter the administrator login password. The default password is admin.
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Page 52: Enable Dmz
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Change the PDP Roaming protocol, if necessary: • None • IPV4 • IPV6 • IPV4V6 Note: PDP roaming protocol is the IP protocol used while roaming (for example when traveling and the roaming network does not support IPv6). - Page 53 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate protection for the rest of the network, and sending all incoming data to a particular IP address. To enable DMZ and designate a computer to screen incoming traffic: Launch an Internet browser from a computer or wireless device that is connected to the network.
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Page 54: Set Lan Options
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Set LAN Options To set the hotspot’s LAN options: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays. Enter the administrator login password. -
Page 55: Chapter 4 Frequently Asked Questions
Frequently Asked Questions This chapter provides answers to questions you might have about your hotspot. (Also see Chapter 5, Troubleshooting.) The chapter covers the following topics: • Why can’t I connect a device to the hotspot? • Why can’t I access the Internet? •... -
Page 56: Why Can't I Connect A Device To The Hotspot
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Why can’t I connect a device to the hotspot? If you are experiencing problems connecting to the hotspot, try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on. -
Page 57: Why Is The Download Or Upload Speed Slow
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot Wi-Fi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G). -
Page 58: How Do I Disconnect From The Mobile Broadband Network
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate How do I disconnect from the mobile broadband network? To disconnect from the network: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://m.home or http://192.168.1.1. A login screen displays. -
Page 59: How Can I Extend The Life Of The Battery
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The Home screen displays. How can I extend the life of the battery? For information about extending the life of the battery, see Extend Battery Life on page 31. How do I turn the hotspot off? Press and hold the Power key for a few seconds. -
Page 60: The Lcd Is Not Lit. How Do I Know If The Hotspot Is Still Powered On
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The LCD is not lit. How do I know if the hotspot is still powered on? The LCD dims to save energy. The LED continues to flash slowly to indicate that the mobile hotspot is still powered on. -
Page 61: How Do I Find A Device's Mac Address
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate How do I find a device’s MAC address? You need to know the MAC address for a device when you are doing the following: • Assigning an IP address based on a MAC address (when using DHCP) •... -
Page 62: Where Can I Find More Information
• The Quick Start Guide that came with your mobile hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your hotspot from the list of products to do the following:... -
Page 63: Chapter 5 Troubleshooting
Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics: • The Wi-Fi network name does not appear in the list of networks • The No Signal icon displays on either the LCD or the hotspot web page •... -
Page 64: The Wi-Fi Network Name Does Not Appear In The List Of Networks
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The Wi-Fi network name does not appear in the list of networks If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions: • Refresh the list of networks. •... -
Page 65: The Hotspot Does Not Connect To Your Service Provider's Network
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate The hotspot does not connect to your service provider’s network If your hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions: • Make sure that your micro SIM account is active. To check micro SIM status and activate the account, visit http://m.telstra.com. -
Page 66: View Alerts
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate It takes about one minute to complete a factory reset. After the device resets, reconnect Wi-Fi devices. View Alerts Your mobile hotspot displays alerts to advise you of device status changes. This section describes some of the alert message that you might see. -
Page 67: Temperature-Related Alerts
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Temperature-Related Alerts The hotspot is designed to work over a wide temperature range. (For information, see Environmental Specifications on page 70.) The mobile hotspot shuts down automatically if it goes out of the supported temperature range. Move the device to an area where the temperature is more suitable and, if the mobile hotspot is too warm, make sure that the area is well ventilated and air can circulate around the device. - Page 68 Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Table 4. Connection alerts (continued) Alert Description Syntactical error in the TFT operation Unknown PDP context PDP context without TFT already activated Semantic errors in packet filters Syntactical errors in packet filters Connection error Invalid transaction identifier value Semantically incorrect message Invalid mandatory information...
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Page 69: Appendix A Specifications
Specifications This appendix covers the following topics: • Mechanical Specifications • Environmental Specifications • Supported RF Bands... -
Page 70: Mechanical Specifications
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate Mechanical Specifications Table 5. Physical dimensions Parameter Dimension Weight 127 g (4.5 oz) Length 109.9 mm (4.33 in) Width 68.9 mm (2.7 in) Thickness 14.6 mm (.57 in) Environmental Specifications Table 6. Recommended operating and storage temperatures Environment Temperature Operating temperature... -
Page 71: Appendix B Tips And Safety Guidelines For Lithium-Ion Batteries
Tips and Safety Guidelines for Lithium-Ion Batteries Battery Tips • Charge batteries in a room-temperature environment, which is generally between 68° F and 79° F (20° C and 26° C). Charging may be temporarily disabled if the battery temperature exceeds 113° F (60° C). •... -
Page 72: Appropriate Batteries And Chargers
Appropriate Batteries and Chargers • Use only approved batteries in the device. Only purchase products and accessories recommended by NETGEAR or your carrier. Use of unapproved batteries, products, or accessories will void your warranty. • Do not use incompatible batteries and chargers. Some websites and second-hand dealers, not associated with reputable manufacturers and carriers, may sell incompatible or even counterfeit batteries and chargers.