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Summary of Contents for NETGEAR AC327U
- Page 1 3G USB Modem Mo de l AC 3 27 U Us e r Manual February 2014 202-11356-01 350 East Plumeria Drive San Jose, CA 95134...
- Page 2 For regulatory compliance information, visit http://www.netgear.com/about/regulatory. Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
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Page 3: Table Of Contents
Contents Chapter 1 Getting Started LEDs..............6 Installation . - Page 4 3G USB Modem Model AC327U Manage Text Messages ..........37 View Your Text Messages .
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Page 5: Chapter 1 Getting Started
Getting Started The 3G USB modem allows you to connect your computer to the Internet using a high-speed 3G network. This chapter includes the following sections: • LEDs • Installation... -
Page 6: Leds
3G USB Modem Model AC327U LEDs Indicator LED Table 1. LED descriptions Indicator LED Activity Description LED lights solid red. The 3G USB modem is successfully connected to a USB port. LED lights red and green simultaneously. The 3G USB modem is connected to a 2G network. -
Page 7: Insert A Microsd Card
3G USB Modem Model AC327U To insert a SIM or USIM card into the 3G USB modem: Remove the 3G USB modem’s cap and slide the cover off. Insert a SIM or USIM card into the corresponding card slot in the 3G USB modem. -
Page 8: Set Up The 3G Usb Modem Using A Windows Computer
3G USB Modem Model AC327U Set Up the 3G USB Modem Using a Windows Computer ® ® To set up the 3G USB modem using a Windows computer, install NETGEAR AirCard ® Mobile Broadband genie on your computer using the Setup Wizard that is already installed in the 3G USB modem. - Page 9 3G USB Modem Model AC327U The License Agreement screen displays: Select the I accept the terms of the License agreement radio button and click the Next button. The Select Destination Location screen displays: To select a different location, click the Browse button and select a location.
- Page 10 3G USB Modem Model AC327U The Add Shortcut screen displays: Do one of the following: • To create a shortcut desktop icon, select the Create a shortcut desktop icon check box and click the Next button. • If you do not want to create a shortcut desktop icon, clear the Create a shortcut desktop icon check box and click the Next button.
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Page 11: Set Up The 3G Usb Modem Using A Mac Computer
Insert the 3G USB modem into the USB port on a computer. The setup wizard displays. Note: If the setup wizard does not display, search for the 3G USB modem under Devices and double-click NETGEAR AirCard Mobile Broadband genie for AC327U. Getting Started... - Page 12 3G USB Modem Model AC327U Click the Continue button. The following screen displays: Select Install for all users of this computer and click the Continue button. The following screen displays: Click the Install button. Getting Started...
- Page 13 3G USB Modem Model AC327U The following screen displays: Enter your user account’s user name in the Name field and user account’s password in the Password field and click the Install Software button. The following screen displays: Click the Continue Installation button.
- Page 14 Double-click the Mobile Broadband genie shortcut desktop icon. If you do not see shortcut desktop icon on your desktop, go to Applications and double-click NETGEAR AirCard Mobile Broadband genie for AC327U. The home screen displays. If you set a PIN verification code, see...
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Page 15: Chapter 2 Connecting To The Internet
Connecting to the Internet To connect your computer to the Internet, you need to set up your ISP’s APN and network settings. This chapter includes the following sections: • Set Up Your ISP’s APN Profile • Connect to a Network... -
Page 16: Set Up Your Isp's Apn Profile
3G USB Modem Model AC327U Set Up Your ISP’s APN Profile Use the Mobile Broadband genie to set up your Internet service provider’s (ISP) APN profile and connect your computer to the Internet. You can let the 3G USB modem automatically determine your ISP’s APN profile or you can set it up manually. -
Page 17: Manually Set Up Your Isp's Apn Profile
3G USB Modem Model AC327U Manually Set Up Your ISP’s APN Profile To manually set up your ISP’s APN profile and connect to the Internet: Insert the USB modem into the USB port on a computer. Launch Mobile Broadband genie. -
Page 18: Disconnect From An Isp
3G USB Modem Model AC327U The following screen displays: b. Click the New button. c. Type your ISP’s name in the Profile Name field. d. Select the Dynamic or Static radio button. e. If you select the Static radio button, compete the APN field. -
Page 19: Connect To A Network
You can connect to a 3G or 2G network and register a network operator. Note: By default, the network type is set to 3G preferred. NETGEAR recommends that you do not change the default network type. Connect to a Network Type To connect to a network type: ... -
Page 20: Automatically Search For And Register A Network Operator
3G USB Modem Model AC327U The following screen displays: Note: If the network type screen is grayed-out, 3G USB modem does not detect a SIM or USIM card or the 3G USB modem is already connected to a network. To change the network settings, you need to disconnect the 3G USB modem from the ISP connection. -
Page 21: Manually Search For And Register A Network
3G USB Modem Model AC327U The following screen displays: Select the Auto search and register radio button. Click the Register button. The network is registered. Manually Search for and Register a Network To manually search for a network operator and register it: ... - Page 22 3G USB Modem Model AC327U The following screen displays: Select the Manual search and register radio button. Select a network. Click the Refresh button. Click the Register button. The network is registered. Connecting to the Internet...
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Page 23: Chapter 3 Using Your 3G Usb Modem's Features
Using Your 3G USB Modem’s Features This chapter includes the following sections: • PIN Management • Manage Your USSD • Manage Your Phone Book • Manage Text Messages • Manage Phone Calls... -
Page 24: Pin Management
3G USB Modem Model AC327U PIN Management A personal identification number (PIN) code protects your SIM or USIM card from unauthorized use. Your SIM or USIM card manufacturer provides a PIN code and PIN unblocking key (PUK). You can require PIN code verification every time Mobile Broadband genie is launched. -
Page 25: Modify A Pin Code Verification
3G USB Modem Model AC327U Note: After three unsuccessful attempts at entering the PIN code, the SIM or USIM card is locked and the Unlock PIN screen displays. For more information, see Unlock a PIN Code Verification on page 27. -
Page 26: Disable A Pin Code Verification
3G USB Modem Model AC327U Disable a PIN Code Verification To disable a PIN code verification: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. Click the Settings icon. -
Page 27: Unlock A Pin Code Verification
3G USB Modem Model AC327U You can now use the 3G USB modem. Note: If you enter the wrong PIN code three times, the SIM/USIM card is locked and you cannot use it until you enter the PUK code. For... -
Page 28: Manage Your Ussd
3G USB Modem Model AC327U d. Type the new PIN in the New PIN and Confirm New PIN fields. The PIN can be a numeric string of four to eight characters. e. Click the OK button. The PIN code is unlocked. -
Page 29: Send A Ussd Service Code
3G USB Modem Model AC327U Click the Add button. The following screen displays: Complete the fields. If you do not know the code, contact your ISP. Click the OK button. The USSD service code is added. To send a USSD service code, select a USSD service code and click the Send button. -
Page 30: Edit A Ussd Service Code
3G USB Modem Model AC327U Edit a USSD Service Code To edit a USSD service code: Insert the 3G USB modem into the USB port on a computer. Open Mobile Broadband genie. The home screen displays. Click the USSD icon. -
Page 31: Add A Contact To Your Phone Book
3G USB Modem Model AC327U Add a Contact to Your Phone Book To add a contact to your phone book: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. -
Page 32: Search For A Contact In Your Phone Book
3G USB Modem Model AC327U Click the Edit icon Edit the fields as needed. Click the OK button. Your changes are saved. Search for a Contact in Your Phone Book To search for a contact in your phone book: ... -
Page 33: Export A Contact
3G USB Modem Model AC327U Right-click the contact list section of the screen. Select Import. The Import screen displays. Select a contact and click the Open button. The contact is imported into your phone book. Export a Contact To export a contact from your phone book to your computer: ... -
Page 34: Copy Contacts To A Hard Drive Or Sim Or Usim Card
3G USB Modem Model AC327U To export one contact, right-click the contact, and select Export Selected Contacts. The Export screen displays. To export all contacts in a group, right-click a contact, and select Export All Contacts. The Export screen displays. -
Page 35: Delete A Contact In Your Phone Book
3G USB Modem Model AC327U To copy a contact to your local hard drive, right-click a contact in your SIM or USIM group and select Copy Selected to Local. The contact is copied to your local hard drive. To copy a contact to your SIM or USIM card, right-click a contact in a local group and select Copy Selected to SIM/USIM. - Page 36 3G USB Modem Model AC327U Create a Group in Your Phone Book To create a group in your phone book: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays.
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Page 37: Manage Text Messages
3G USB Modem Model AC327U You are prompted to confirm the delete command. Click the OK button. Manage Text Messages The Short Message Service (SMS) screen allows you to manage your text messages. View Your Text Messages To view your text messages: ... - Page 38 3G USB Modem Model AC327U The following screen displays: Click the New icon The following screen displays: To enter a phone number, do one of the following: • Enter a phone number in the phone number field. Using Your 3G USB Modem’s Features...
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Page 39: Edit A Text Message
3G USB Modem Model AC327U • Click the Send to button, select a phone number from the left side of the screen, click the arrow button , and click the OK button. The phone number is added to your text message. -
Page 40: Reply To Or Forward A Text Message
3G USB Modem Model AC327U Reply to or Forward a Text Message To reply or forward a text message: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. -
Page 41: Manage Text Message Notifications
3G USB Modem Model AC327U Click the Ok button. The messages are deleted. Manage Text Message Notifications You can enable your 3G USB modem to display a new text message icon on the status bar at the bottom of the screen or set your computer to play a sound when a new text message arrives. -
Page 42: Set A Location For Saved Text Messages
3G USB Modem Model AC327U Play a Notification Sound for New Text Messages To play a sound when a new text message arrives: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. -
Page 43: Request Delivery Reports For Delivered Text Messages
3G USB Modem Model AC327U Click the Settings icon. The settings screen displays. Select Text Message from the navigation menu on the left. The following screen displays: Do one of the following: • To save text messages on your hard drive, select the Save locally radio button. -
Page 44: Set The Message Center Phone Number
3G USB Modem Model AC327U The following screen displays: Select the Request a delivery report check box. Click the Save button. You will receive delivery reports as text messages after you send a message. Set the Message Center Phone Number The 3G USB modem automatically saves your ISP’s message center’s phone number, but... -
Page 45: Manage Phone Calls
3G USB Modem Model AC327U The following screen displays: Type your message center’s phone number in the Message Center Number field. Click the Save button. Your changes are saved. Manage Phone Calls You can make or answer phone calls using Mobile Broadband genie. -
Page 46: Answer A Phone Call
3G USB Modem Model AC327U The following screen displays: Click the buttons on the phone interface to type a phone number. Click the Call button The call is made. Answer a Phone Call To answer a phone call using the Mobile Broadband genie: ... -
Page 47: View Phone Calls
3G USB Modem Model AC327U The following screen displays: Click the Call button The call is answered. To end a phone call, click the End Call button The call ends. View Phone Calls You can view calls you have received, missed, or dialed. -
Page 48: Delete Saved Phone Calls
3G USB Modem Model AC327U Delete Saved Phone Calls To delete saved phone calls: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. Click the Call icon. The call screen displays. -
Page 49: Chapter 4 Managing And Maintenance
Managing and Maintenance This chapter includes the following sections: • View Connection Details • Return to the Home Screen • Display Settings • Change Location for Saved Data • View Statistics • View Diagnostics • Uninstall Mobile Broadband genie... -
Page 50: View Connection Details
3G USB Modem Model AC327U View Connection Details You can view the 3G USB modem’s connection details in the Mobile Broadband genie status bar. To view the connection details: Insert the 3G USB modem into the USB port on a computer. -
Page 51: Display Settings
3G USB Modem Model AC327U Display Settings The Mobile Broadband genie allows you to set the following display settings: • Display Mobile Broadband genie upon startup for your Window’s computer • Minimize Mobile Broadband genie to your Window’s desktop tray... -
Page 52: Change Location For Saved Data
3G USB Modem Model AC327U Launch Mobile Broadband genie. The home screen displays. Click the Settings icon. The settings screen displays. Select General from the navigation menu on the left. The following screen displays: Select the Minimize to desktop tray on startup check box. -
Page 53: View Statistics
3G USB Modem Model AC327U To change the location where data is stored on your computer’s hard drive: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. Click the Settings icon. -
Page 54: View Diagnostics
3G USB Modem Model AC327U Select the Statistics link. The following screen displays: View Diagnostics You can view diagnostic information for the following: • Device • SIM or USIM card • Network status • Network settings View Device Diagnostics To view device diagnostics: ... -
Page 55: View Sim Or Usim Card Diagnostics
3G USB Modem Model AC327U The device diagnostics display: View SIM or USIM Card Diagnostics To view SIM or USIM card diagnostics: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. -
Page 56: View The Network Status
3G USB Modem Model AC327U The SIM or USIM card diagnostics display: View the Network Status To view the network status: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. -
Page 57: View Network Settings
3G USB Modem Model AC327U The network status displays: View Network Settings To view network settings: Insert the 3G USB modem into the USB port on a computer. Launch Mobile Broadband genie. The home screen displays. Click the Settings icon. -
Page 58: Uninstall Mobile Broadband Genie
Uninstall Mobile Broadband genie on a Windows Computers To uninstall Mobile Broadband genie on a Windows computer: Select Start > All programs > NETGEAR AirCard Mobile Broadband genie > NETGEAR AirCard Mobile Broadband genie for AC327U Uninstall. Uninstall Mobile Broadband genie on a MAC Computers To uninstall Mobile Broadband genie on a MAC computer: ... -
Page 59: Chapter 5 Frequently Asked Questions
Frequently Asked Questions This chapter covers the following topics: • Frequently Asked Questions... -
Page 60: Frequently Asked Questions
3G USB Modem Model AC327U Frequently Asked Questions What should I do if I cannot access the Internet? Try these troubleshooting tips: • Check the network signal strength. • Check whether you have activated the wireless online service. You can ask the local network operator how to activate it. -
Page 61: Appendix A Technical Specifications
Technical Specifications This appendix covers the following technical specifications for the 3G USB modem: • Platform and Chipset • Hardware Specifications • Software Specifications • Interface Specifications • Physical Features • Operation Environmental Requirements • Approvals and Certifications... -
Page 62: Platform And Chipset
3G USB Modem Model AC327U Platform and Chipset Table 2. Platform and chipset Item Description Baseband chipset Qualcomm MSM6290 NAND+SDRAM 512 NAND Flash+256 Mb SDRAM Hardware Specifications Table 3. Hardware specifications Item Description Operating frequency • HSPA/UMTS 2100 MHz: 1920 MHz–1980 MHz (uplink) 2100 MHz–2170 MHz (downlink) -
Page 63: Software Specifications
Description Data service HSPA: 7.2 Mbps HSPA/5.76 Mbps HSUPA UMTS: DL/UL 384 Kbps GPRS: DL 85.6 Kbps/UL 42.8 Kbps Software installation Auto-installation of NETGEAR AirCard Mobile Broadband genie and driver Interface Specifications Table 5. Interface specifications Item Description USB 2.0 high speed... -
Page 64: Operation Environmental Requirements
3G USB Modem Model AC327U Operation Environmental Requirements Table 7. Operation environmental requirements Item Description Temperature Operating temperature: –10ºC–55ºC Storage temperature: –20ºC–70ºC Humidity Operation humidity: 10%–90% Storage humidity: 5%–93% System requirements Supporting: • Windows XP/Vista/Windows 7/Windows 8 • Mac OS X (10.5,10.6,10.7, 10.8)