Problems With Upgrading - Mercury KOB WL530 User Manual

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If your Broadband Wireless Router (AP) is set to routing mode and you use private
IP addresses on the LAN, make sure Network Address Translation (NAT) is
enabled.
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Your PC may not recognize any DNS server address. Check your DNS setting on
the Broadband Wireless Router (AP).
2. Check the physical connection between the Broadband Wireless Router (AP) and
the xDSL/ATU-R.
At the DOS prompt, ping the IP address of the Broadband Wireless Router (AP). That is,
ping the WAN IP address that you set or provided by your ISP. If the following response
occurs:
Reply from WAN IP address(xxx..xxx.xxx.xxx) bytes=32 time=100ms TTL=253
Then the connection between the Broadband Wireless Router (AP) and the network is OK.
If you get a failed ping with the response of:
Request time out
Then the connection is fail. Check the cable between the Broadband Wireless Router (AP)
and the network.
3. Check the DNS setting of the Broadband Wireless Router (AP).
At the DOS prompt, ping the IP address of the DNS provided by your ISP. For example, if
your DNS IP is 168.95.1.1, then ping 168.95.1.1. If the following response occurs:
Reply from 168.65.1.1 bytes=32 time=100ms TTL=253
Then the connection to the DNS is OK.
If you get a failed ping with the response of:
Request time out
Then the DNS is not reachable. Check your DNS setting on the Broadband Wireless
Router (AP).

Problems with Upgrading

The following lists the error messages that you may see during upgrading and the action to
take.
1. Error Message: invalid file format
Possible cause: The firmware file format is invalid.
Action: Check the file format is correct, otherwise download a firmware file with correct format.
2. Error Message: firmware update in process
Possible cause: The upgrade is already in process.
Action: Do not turn off your Broadband Wireless Router (AP) otherwise you will cause damage to the
device.
3. Error Message: can't allocate update buffer
Possible cause: It may caused by the lack of memory.
Action: Reboot your Broadband Wireless Router (AP) and perform the upgrade task again.
Troubleshooting
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