Customer Information; Procedure - GMC 2016 Yukon User Manual

376

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 376
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 378
Customer Assistance for Text
Telephone (TTY) Users . . . . . 379
Online Owner Center . . . . . . . . . 379
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 380
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 380
Scheduling Service
Appointments . . . . . . . . . . . . . . . 382
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 382
Collision Damage Repair . . . . . 383
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 385
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 386
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 387
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 387
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 387
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 388
Event Data Recorders . . . . . . . . 388
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 389
Infotainment System . . . . . . . . . . 389
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be