Verizon u620l User Manual
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Verizon u620l User Manual

Verizon u620l User Manual

Mifi® 4g lte global
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User Guide
MIFI® 4G LTE GLOBAL
USB MODEM U620L

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  • Page 1 User Guide MIFI® 4G LTE GLOBAL USB MODEM U620L...

  • Page 2: Software License

    “Trademarks”) used in this user manual are the property of Verizon Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon Wireless or any other Trademark displayed in this user manual without the written permission of Verizon Wireless or its respective owners.

  • Page 3: Table Of Contents

    Using the MiFi U620L........
  • Page 4 Device Support Page & User Guide ............50 Using the Optional Dashboard Application .

  • Page 5: Getting Started

    Getting Started Overview Components Caring for Your Device...

  • Page 6: Overview

    Overview Congratulations on purchasing the MiFi 4G LTE Global USB Modem U620L for 4G LTE Mobile Broadband service. This 4G LTE USB modem enables you to connect at high speeds to the Internet, your corporate Intranet, and access your email while you’re away from the office.

  • Page 7: Components

    USB Connector Pivot— allows the USB Connector to rotate, making it easier to connect to computers. ➎ USB Folding Hinge — folds the USB Connector into your MiFi U620L Modem, and allows the USB Connector to be extended and plugged into your computer. (See Properly Insert the Device in Your Computer on page 8.)

  • Page 8: Status & Data Used Indicators

    Status & Data Used Indicators The LED indicates the modem status. Status LED Color Status Description WHEN NOT CONNECTED Solid No network available. White Solid No SIM or SIM error. WHEN CONNECTED Green Solid Device ready to use. Home network. No network activity.

  • Page 9: Caring For Your Device

    Caring for Your Device Like any electronic device, the modem must be handled with care to ensure reliable operation. Verizon Wireless recommends the following guidelines: Protect the device from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the device; they might cause the device to overheat or alter •...

  • Page 10: Using The Mifi U620L

    Using the MiFi U620L Using the MiFi U620L Modem for the First Time Inserting and Connecting Your Device Using the Optional Dashboard Application...

  • Page 11: Using The Mifi U620L Modem For The First Time

    Requirements on page 2.) ➋ Your MiFi U620L Modem comes with a SIM card pre-installed. Should you need to swap out your SIM, follow the instructions for installing an activated 4G LTE SIM Card. (See Install the 4G LTE SIM Card on page 64.)

  • Page 12: Inserting And Connecting Your Device

    Hold the device along the side edges and gently insert it into your computer’s USB port. On most computers, insert the MiFi U620L with the label facing up. It should fit easily into the port. Some computers might orient the USB port so the device label faces down or sideways.

  • Page 13: Connecting To The Network And The Internet

    Connecting to the Network and the Internet Getting started with your new wireless MiFi 4G LTE Global USB Modem U620L is simple. Insert the modem into the USB Port, open the computer’s web browser, type http://my.usb or 192.168.1.1 in the browser’s address line and then press Enter.
  • Page 14 ➌ Click Save Changes to save the connection preference settings. Connection Preferences - Save Changes ➍ Click OK to accept and finalize the connection preference settings. Connection Preferences - Changes Saved...

  • Page 15: Properly Remove The Device From Your Computer

    ➋ Exit and close the MiFi Web UI. ➌ Click the eject icon to the right of the U620L Modem icon in the left column of the Finder window to eject the device. ➍ Gently grip the U620L Modem on both sides and pull straight out to avoid damaging the...

  • Page 16: Mifi Web User Interface (Ui)

    You’ll also be able to: Time your network sessions • View your usage history • Update your software to the latest version • Connect to Verizon Wireless for product and account information • Receive help and support •...

  • Page 17: Home

    MiFi U620L Web UI Home NOTE The next time you sign in to MiFi U620L Settings, you will need to use the new password. MiFi U620L Home displays the following session connection information: Network status — Indicates your current network connection status (Connected, •...

  • Page 18: Navigation Panel

    Navigation Panel The Navigation Panel allows you to quickly access commonly used links for your MiFi U620L Modem. It contains the following quick link menu options: Data Usage (See Data Usage on page 16.) • Settings (See Settings on page 16.) •...

  • Page 19: Data Usage

    Account & Tools. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan. MiFi U620L Data Usage NOTE Roaming charges or roaming minutes may not be included in your estimate. Credits and adjustments to your account may not appear until your next billing statement, and may not be reflected in your current balance.

  • Page 20: Settings

    The MiFi U620L Settings page allows you to make administration password and preference changes; obtain software update information; backup and restore files to your MiFi U620L Modem; and set GPS preferences. The MiFi U620L Settings page contains the following sections:...

  • Page 21: Networks

    Show More Options — Click to display or change the following: • 4G LTE APN — Displays the network carrier APN • GSM/UMTS/HSPA APN — Use only when a non-Verizon SIM is inserted. • Save Changes — Use to activate and save new settings. •...
  • Page 22 Select the desired network technology from the dropdown menu. Choose from Global, LTE/ CDMA, and GSM/UMTS. ➋ Click Save Changes to accept and finalize the revised preferred network setting. The MiFi U620L automatically selects the best network to use when using GSM/UMTS. To manually select another network: ➊ Click Select Network ➋...

  • Page 23: Sim

    The SIM menu gives you settings and information about the MiFi U620L Modem’s Subscriber Identity Module (SIM) card. The SIM card inside your MiFi U620L Modem can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the MiFi U620L Modem can connect to the Internet.

  • Page 24: Software Update

    Checked for update — Displays the date of the last software update. Never is listed if you • have never checked for an update. Update status — Displays the software update history. • To check for software updates, click Check for Update. MiFi U620L Settings - Software Update...

  • Page 25: Advanced

    Advanced The Advanced section allows you to change the MiFi U620L Modem advanced settings. The Advanced page provides network, manual DNS, SIM, firewall, MAC filter and LAN settings, as well as options for configuring port filtering and forwarding applications. IMPORTANT! Changing the MiFi U620L Modem’s Advanced settings can adversely affect...
  • Page 26 Change MiFi U620L Web UI Admin Password Clicking on Turn on password protection enables password protection in the MiFi U620L. Use the remainder of the Admin Password section of the Advanced page to change the Admin Password. This is the password you use to Sign In to Settings.
  • Page 27 NOTE The MiFi U620L will restart when you click Confirm. ➑ A message displays confirming that your password has been changed. NOTE The next time you sign in to MiFi U620L Settings, you will need to use the new password.
  • Page 28 25.) ➌ Click Turn off LEDs if you wish to turn off all LED indicators on your MiFi U620L Modem. ➌ Click Turn off hardware reset button if you wish to turn off the hardware reset button on your MiFi U620L Modem.

  • Page 29: Gps

    Clicking on GPS will take you to the Settings page where you can configure the GPS settings for your MiFi U620L Modem. To configure your MiFi U620L Modem GPS settings: ➊ Slide the ON/OFF button to ON to activate the MiFi U620L location services and display the GPS Agreement. MiFi U620L Settings - GPS ➋...
  • Page 30 ➌ NMEA is a standard method of providing a GPS data stream in Windows and other computing platforms. If this check box is selected, when connected via a USB cable, a NMEA (serial) port is available to applications that can use a NMEA stream. To use GPS over Wi-Fi (NMEA), click Download GPS Over Wi-Fi Drivers at the bottom of the page to download and install the drivers.

  • Page 31: Messages

    Messages The Messages page displays all existing Verizon system messages, and allows you to delete messages individually or all messages at one time. Unread messages are marked with a green message icon MiFi U620L Messages...
  • Page 32 To delete one message at a time, click the trash can icon for each message you want to delete. MiFi U620L Messages - Delete ➋ To delete all messages at one time, click Delete All Messages at the bottom of the page. MiFi U620L Messages - Delete All...
  • Page 33 ➌ To delete all messages, click Confirm when the confirmation dialog displays: MiFi U620L Messages - Deletion Confirmation ➍ After clicking Confirm, the previously displayed messages no longer display in the Messages page. MiFi U620L Messages - After Mass Deletion...

  • Page 34: About

    About The About page allows you to view detailed information about the MiFi U620L Modem internet status, device specific information, diagnostics and troubleshooting logs. The About page contains the following menu options: Internet Status (See Internet Status on page 30.) •...
  • Page 35 The Status section has the following options: Status — The status of the Internet connection, usually Connected or Disconnected. • Network name — The name of the network to which the MiFi U620L Modem is currently • connected. Technology — The type of technology used to connect to the Internet.

  • Page 36: Device Info

    Device Info The Device Info page contains detailed information about the MiFi U620L Modem. The Info page contains the following sections: Manufacturer — The manufacturer of the MiFi U620L. • Model — The model number or name of the MiFi U620L.

  • Page 37: Diagnostics

    Diagnostics The Diagnostics page shows information about the MiFi U620L firmware and other system-level information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections:...
  • Page 38 SIM status — Status of the SIM card. If the SIM card is missing, or this field indicates some • form of SIM error, the MiFi U620L will not be able to connect to the mobile network. ICCID — The ID number assigned to the SIM Card.
  • Page 39 • Roaming — Indicates if roaming is currently being used. • About MiFi U620L Diagnostics - 4G LTE Network GSM/UMTS/HSPA Network The GSM/UMTS/HSPA Network section has the following options: Status — Status of the network (Disabled, Not available, or Available).
  • Page 40 The 3G Network (eHRPD/EVDO/1xRTT) section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Field Test — This function is not available for the MiFi U620L Modem. • Network operator — The vendor that currently provides wireless access.

  • Page 41: Troubleshooting Logs

    About MiFi U620L Troubleshooting Logs Turn on Logs To turn on system logs: ➊ Select the checkbox next to Turn on logs. About MiFi U620L Logs - Turn On ➋ Click Save Changes. About MiFi U620L Logs - Save Changes...
  • Page 42 Turn Off Logs To turn off system logs: ➊ Clear the checkbox next to Turn on logs. About MiFi U620L Logs - Turn Off ➋ Click Save Changes. About MiFi U620L Logs - Save Changes Delete System Log To delete a system log: ➊...
  • Page 43 Delete system log. The choices are after 1 - 4 days. If the system log is full, then the oldest data is discarded, regardless of this setting. About MiFi U620L Logs - Set Delete System Log ➌ Click Save Changes.

  • Page 44: Help

    FAQ — Contains links to answers for Frequently Asked Questions, as well as directions about • the operation and use of the MiFi U620L Modem. Support — Contains Quick Links and Self Service Support sections with links to the same •...

  • Page 45: Account & Tools

    42.) • Coverage Map (See Coverage Map on page 42.) • Data Calculator (See Data Calculator on page 46.) • Trip Planner (See Trip Planner on page 47.) • MiFi U620L Web UI Home - Account & Tools...

  • Page 46: My Verizon Wireless

    My Verizon Wireless Clicking on My Verizon Wireless takes you to the Verizon Wireless website where you can manage your wireless service, sign in to your account or watch videos to learn more about your MiFi U620L Modem. My Verizon Wireless To sign in to your My Verizon account and access your account options: ➊...
  • Page 47 Verizon Coverage Locator To display detailed information about Verizon Wireless international coverage: ➊ Type your Street Address, City and State, or Zip code in the appropriate field, then click the magnifying glass icon. ➋ To limit the coverage areas by service type, click the button by the service type desired.
  • Page 48 ➎ Click Show me what I need to display an overview of your trip information. Verizon Trip Planner - Show me what I need Verizon Trip Planner - Options...

  • Page 49: Help & Support

    Help & Support When you click Help & Support from the Home page or from the Help > Support page, you can access the following options: Attend a Wireless Workshop (See Attend a Wireless Workshop on page 49.) • Community Forum (See Community Forums on page 50.) •...

  • Page 50: Data Calculator

    Clicking on Data Calculator takes you to the Data Usage Calculator on the Verizon Wireless website where you can calculate your MiFi U620L usage to determine which plan will best meet your needs. To use the Data Calculator to select the best Verizon plan to meet your needs: Select your device type at the top of the page.

  • Page 51: Trip Planner

    Trip Planner Clicking on Trip Planner takes you to the interactive Trip Planner on the Verizon Wireless website where you can determine the global services you need when you travel and see if your device is covered. To use the interactive Trip Planner: ➊...
  • Page 52 ➏ Click Next. Verizon Trip Planner - Enter Communication Type...

  • Page 53: Attend A Wireless Workshop

    Attend a Wireless Workshop Clicking on Attend a Wireless Workshop takes you to the Verizon Wireless website where you can sign up for classes taught by Verizon experts to learn everything you need to know about your MiFi U620L Modem.

  • Page 54: Community Forums

    To access the MiFi U620L 4G LTE Mobile Hotspot Forum and ask a question or read questions and answers from other device users: ➊...

  • Page 55: Using The Optional Dashboard Application

    Using the Optional Dashboard Application The Verizon U620L Dashboard is an optional application that provides device status and usage information on your computer’s desktop. To use it, you must first download and install the dashboard application. Setup on Your PC To download and install the Dashboard on your PC computer: ➊...
  • Page 56 Verizon U620L Dashboard Installer - Accept License Terms ➏ Select the appropriate check boxes if you wish to create a Desktop shortcut, automatically check for application updates or start the Verizon U620L Dashboard when Windows starts. Click Next to continue. Verizon U620L Dashboard Installer - Options...
  • Page 57 ➐ Click the appropriate button to specify if the Verizon U620L Dashboard is being installed for all users or only for the current user, then click Next to start the installation process. Verizon U620L Dashboard Installer - Options ➑ When the installation process completes, select Launch Verizon U620L if you wish to launch and use the Dashboard, then click Finish.

  • Page 58: Dashboard Operation

    Modem into the USB port of your computer. The following warning displays while the Dashboard is searching for your MiFi U620L Modem or if it is not plugged in: NOTE It may take several minutes while the Dashboard searches for and connects to your U620L Modem. Verizon U620L Dashboard Warning ➌...
  • Page 59 The Data Usage section allows you to obtain your current estimated data usage for your MiFi U620L. Click as needed to refresh the displayed data usage statistics. ➎ Click Settings to access the MiFi U620L Web UI Home page to manage the settings for your MiFi U620L. (See Home on page 13.) ➏...
  • Page 60 System Tray Dashboard Operation Alternatively, you can also launch and operate the Verizon U620L Dashboard from the System Tray, located in the bottom right corner of Windows. Click to reopen the Dashboard after closing it. Windows System Tray To access and operate the Verizon U620L Dashboard from the System Tray, right-click .

  • Page 61: Setup On Your Mac

    To download and install the Dashboard on your Mac computer: ➊ Go to http://www.verizonwireless.com/support/verizon-u620l. ➋ Download the Verizon U620L Dashboard installation file to the Desktop. ➌ To launch the installer, double-click the Verizon U620L Dashboard Installer icon’ . ➍ When installer launches, click Continue. Verizon U620L Dashboard Installer...
  • Page 62 ➎ Select I accept the terms in this license agreement, then click Save. Verizon U620L Dashboard Installer - Software License Terms ➏ Click Install to perform a standard installation. Verizon U620L Dashboard Installer - Install...
  • Page 63 Click Continue Installation to confirm the installation process. Verizon U620L Dashboard Installer - Confirm Installation ➑ When the installation process completes, select Verizon U620L Dashboard if you wish to launch and use the Dashboard, then click Continue. Verizon U620L Dashboard Installer - Finish...

  • Page 64: Dashboard Operation

    Modem into the USB port of your computer. The following warning displays while the Dashboard is searching for your MiFi U620L Modem or if it is not plugged in: NOTE It may take several minutes while the Dashboard searches for and connects to your MiFi U620L Modem. Verizon U620L Dashboard Warning ➌...
  • Page 65 The Data Usage section allows you to obtain your current estimated data usage for your MiFi U620L. Click as needed to refresh the displayed data usage statistics. ➎ Click Settings to access the MiFi U620L Web UI Home page to manage the settings for your MiFi U620L. (See Home on page 13.) ➏...
  • Page 66 Click Exit to exit the Dashboard context menu ➍ Click Start with Mac if you wish to start the Verizon U620L Dashboard when the Mac starts. ➎ Click Check for application updates if you wish to automatically check for application...

  • Page 67: Install A 4G Lte Sim Card

    Install a 4G LTE SIM Card Your MiFi U620L comes with a SIM card pre-installed. Should you need to swap out your SIM, follow these instructions: To open the case and install the 4G SIM Card ➊ Open the protective cover on the back of the MiFi U620L by pressing gently on the cover with your thumb and sliding the door off.
  • Page 68 The Verizon Wireless 4G LTE SIM Card is compatible with any Verizon Wireless 4G LTE certified device. You can move the 4G LTE SIM Card from one device to another and your wireless service will work seamlessly as long as you have a compatible device and service plan.

  • Page 69: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 70: Overview

    Overview When properly installed, the MiFi 4G LTE Global USB Modem U620L is a highly reliable product. Most problems are caused by one of these issues: System resources required by the modem are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...

  • Page 71: Common Problems And Solutions

    Common Problems and Solutions The following are some common problems and solutions. My computer does not start when the device is inserted. I experience an error or a blank screen. When this happens, remove the device and restart the computer. ➤...

  • Page 72: Technical Support

    Technical Support Customer Service For Customer Service while in the U.S. or Canada, call 1-800-922-0204. Data Technical Support For additional information and technical support for Verizon Wireless devices, you can visit the Verizon Wireless Data Technical Support page at: http://www.verizonwireless.com/b2c/support/data.jsp.

  • Page 73: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards...

  • Page 74: Product Specifications

    Product Specifications General Name: MiFi 4G LTE Global USB Modem U620L Model: USB620L Approvals: FCC (North America); CDG Weight: 59 g (2.08 oz) Dimensions (with USB 83 mm x 35 mm x 11.4 mm folded out): (3.27 in x 1.38 in x 0.45 in) Chip Set: QUALCOMM®...

  • Page 75: Regulatory Statements

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Verizon Wireless, Inc. may void your authority to operate the equipment.
  • Page 76 télévision, ce qui peut être déterminé en allumant et en éteignant l’appareil, essayez de corriger le brouillage à l’aide de l’une des mesures suivantes : • Changer l’orientation ou la position de l’antenne de réception. • Augmenter la distance entre l’équipement et le récepteur. •...
  • Page 77 DAS indiqué dans les directives de la FCC. Si le modem est connecté à un port USB différent de ceux décrits ci-dessus, bien vouloir s’assurer que l’appareil demeure à une distance d’au moins 5 mm. NOTE: Le MiFi 4G LTE mondial Modem USB U620L est pas un appareil de poche.

  • Page 78: Wireless Communications

    Verizon Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the U620L, or failure of the U620L to transmit or receive such data.

  • Page 79: Safety Hazards

    Safety Hazards Do not operate the MiFi U620L in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device and remove the modem from the USB port when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 80 Electrostatic Discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 81: Glossary

    Glossary...
  • Page 82 Glossary ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. ● 4G LTE — One of several competing 4G standards. LTE (Long-Term Evolution) is a standard of wireless communication of high-speed data for mobil phones and data terminals: ●...
  • Page 83 ● LTE — Long Term Evolution. A set of enhancements to UMTS (moving toward 4G) that will provide high throughput, low latency, plug and play and seamless connection to existing networks such as GSM, cdmaOne, etc. ● MEID — Mobile Equipment IDentifier. A globally unique number for a physical piece of mobile station equipment.

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