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Asante FriendlyNET FR3000 Series User Manual

Cable/dsl router
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FriendlyNET
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Cable/DSL Router
FR3000 Series
User's Manual

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  • Page 1 FriendlyNET ™ Cable/DSL Router FR3000 Series User’s Manual...

  • Page 2: Before You Start

    Before You Start Thank you for purchasing the Asanté FriendlyNET FR3000 Series router. Your FR3000 Series router has been designed to provide a lifetime of trouble-free op- eration. However, to ensure a smooth installation, you must have the following items before you begin: Internet connection: Valid ISP account and Cable/DSL modem with 10BaseT Ethernet port.

  • Page 3: Quick Start Guide

    Quick Start Guide This section will guide you in setting up the Asanté FriendlyNET router with your Cable/DSL modem. Set- ting up your router requires three basic steps which are explained in this Quick Start Guide: Determine the TCP/IP settings for your specific computer and record them in the table provided.
  • Page 4 Once the information has been recorded, choose Using DHCP Server from the Configure: pull-down menu. Close the dialog box and save your changes. Repeat steps 1, 2, and 4 to configure additional Macs you wish to add to the router. 95/98/M INDOWS From the Windows Start button, choose Run.
  • Page 5 Click Properties to open the TCP/IP Properties dialog. Click the IP Address tab. Select Obtain an IP address automatically. Click OK. 8. Click OK again. Windows will begin copying files to your computer. Click Yes to restart your computer with the new settings.

  • Page 6: Install The Hardware

    INUX In order to gather the information necessary to complete the table, you will need to run the ipconfig command. You will also need to examine the following files: /etc/sysconfig/network /etc/resolv.conf. Please refer to your Linux documentation for information on accessing these files.
  • Page 7 Under WAN Type, select the setting which best represents your Internet service type. Follow the on-screen instructions to complete the installation. For more help on configuring different WAN types, see Chapter 5 of this manual. The basic configuration of your Asanté router is now complete. User’s Manual...

  • Page 8: Frequently Asked Questions

    Apple), etc. Some of the French extensions: gestionnaire d’accés, ges- tionnaire extension, sympatico extension, etc. Note: A more complete FAQ document can be found on the FR3000 series CD-ROM or on the Asanté website at www.asante.com. Asanté FriendlyNET Cable/DSL Router...

  • Page 9: Table Of Contents

    Appendix E. Online Warranty Registration Appendix F. System Log Interpretation This User’s Manual is designed for the FriendlyNET FR3000 Series of Cable/DSL Routers. To identify your model, compare it to the images of the FR3004C (top), FR3002AL (middle) and FR3004LC (bottom) routers.
  • Page 10 Asanté FriendlyNET Cable/DSL Router...

  • Page 11: Chapter 1. Introduction

    Chapter 1. Introduction The Asanté FriendlyNET Cable/DSL Router family works with your cable or DSL modem to share high-speed Internet services. Each router features an integrated 10/100 Fast Ethernet switch with advanced network secu- rity and Internet routing with IP address shar- ing (network address translation).

  • Page 12: Package Contents

    Please check all items you have received against this list to make sure noth- ing is missing or damaged. The complete package for the FriendlyNET router should contain the following items: FriendlyNET FR3000 series Cable/DSL Router AeroLAN Wireless Adapter Card(s) (FR3002AL-1PCM or FR3002AL- 2PCM models only)

  • Page 13: Chapter 2. Hardware Installation

    Chapter 2. Hardware Installation This chapter describes the panel layout and installation procedure of the FriendlyNET Cable/DSL Router. 2.1 Front Panel Information The front panel features status indica- tor LEDs for four 10/100 Mbps Ethernet ports (or two 10/100 ports on the wire- less models only), one wide area net- work (WAN) port plus the Printer and COM (serial) ports, if applicable.

  • Page 14: Rear Panel Information

    2.2 Rear Panel Information Connect your cable or DSL modem to the router’s WAN port. Ports 1-4 (or Ports 1 and 2 on the FR3002AL models) are used to connect local computers or other network de- vices. Ports Function FR3004C/FR3004LC only: Dial-up modem PRINTER FR3004LC and FR3002AL models only:...
  • Page 15 The default IP address for the router is 192.168.123.254 with a subnet mask of 255.255.255.0 The Internet service connected to the router’s WAN port uses a dynamic IP address To configure the router, you will need to do the following: Take notes on your TCP/IP settings by completing the table on page 3 (Mac OS),...
  • Page 16 Note: If an UPLINK port is not available, simply connect a crossover Ethernet cable from the router to the switch/hub. Optional: Insert the wireless adapter card into the PCMCIA slot on the back of the wireless models (the card is included with the FR3002AL-1PCM and FR3002AL-2PCM models).

  • Page 17: Chapter 3. Configuring Dhcp For Macintosh Computers

    Chapter 3. Configuring DHCP for Macintosh Computers In this chapter you’ll be configuring each computer in your network to automati- cally receive its IP network address from the router. The router functions as a DHCP (dynamic host configuration protocol) server for up to 253 network de- vices on your LAN.
  • Page 18 Asanté FriendlyNET Cable/DSL Router...

  • Page 19: Chapter 4. Configuring Dhcp For Windows Computers

    Chapter 4. Configuring DHCP for Windows Computers Your PC should have an installed network card to communicate with the net- work. Note: If you have previously enabled Microsoft Internet Sharing Proxy Service (or other Internet sharing service) on any of your PCs, you must turn it off. From the Windows desktop, check the Start | Settings | Control Panel | Internet Op- tions | Connections tab | LAN Settings button.
  • Page 20 Click Properties to set the TCP/IP protocol. In the IP Address tab, select Obtain an IP address automatically in the IP Address tab. Leave the Gateway tab blank. In the DNS Configuration tab, choose Dis- able DNS. 4.3 Manually Setting IP Addresses Although DHCP is the recommended method for setting IP addresses, you may need to manually set addresses.

  • Page 21: Chapter 5. Setup Screen

    Chapter 5. Setup Screen This chapter describes how to configure the router for your local area network (LAN) and Internet (WAN) connections. You may use a computer connected to any of the router’s LAN ports. 5.1 Configuring Your Router Using the Setup Screen Start your web browser.
  • Page 22 WAN Types Characteristics Dynamic IP Cable or DSL modem DSL/PPP over Requires special software: Ethernet IVasion MacPOET/WinPOET, Sympatico Access Manager, NTS EnterNet DSL (always on) DSL modem Cable (@Home-Like) Cable modem Cable (BigPond) Cable modem Cable (Static IP) Cable modem Static IP Address Cable or DSL modem Dial-up...
  • Page 23 5.2 Dynamic IP Most residential and small business customers are issued one dynamic (temporary) IP address. Complete the parameters in the Dy- namic IP setup screen. Item Description Auto Reconnect Automatically activates the connection process when the previous connection is dropped or the system is powered on. Tip: If you are planning to host any servers (i.e., HTTP web servers), you should order a static IP address from your ISP and configure the router for static IP ad- dress.

  • Page 24: Dsl/Ppp Over Ethernet

    10. Turn off the router. 11. Connect an Ethernet cable from the router’s WAN port to the cable modem. 12. Log in to the router. 13. On the Status screen, note that the IP Address is similar to (or matches) the WAN IP address that you recorded in the Quick Start Guide.
  • Page 25 5.4 DSL (always on) Select this type of connection if your DSL connection to your ISP is always on or "Alive." Your ISP will have provided you with a static IP address, a subnet mask, a gateway (or router) address, and one or more Domain Name Server (DNS) ad- dresses.

  • Page 26: Cable (Bigpond)

    Item Description Host Name Name of @Home Host Auto Reconnect Automatically activates the connection process when the previous con- nection is dropped or the system is powered on. 5.6 Cable (BigPond) As with the @Home-like cable WAN type, enter the host or account name and pass- word, which should have been provided by your ISP.

  • Page 27: Static Ip Address

    Item Description WAN IP Address IP address of the router WAN Subnet Mask IP subnet mask; typically in the form of 255.255.255.0 WAN Gateway IP address of gateway Primary DNS IP address for primary domain name server Secondary DNS Optional 5.8 Static IP Address This WAN type is most frequently used with business DSL services.
  • Page 28 5.9 Dial-Up An external dial-up modem may be at- tached to the COM port on the FR3004C/ FR3004LC router. This serial modem may be an analog (v.90, 56K) or ISDN TA. Complete the fields as described in the table that follows: Item Description ISP Phone Number Complete telephone number (include 9 or 1 plus area code if necessary)
  • Page 29 5.10 ISDN If you have an ISDN connection, you should have received a username, pass- word, and a DNS address. Enter these in the appropriate fields of the Analog/ISDN Modem setup screen and click Save. You must reset the router for your changes to take effect.
  • Page 30 Asanté FriendlyNET Cable/DSL Router...

  • Page 31: Chapter 6. Status Screen

    Chapter 6. Status Screen To view a synopsis of the router’s sys- tem status, log in to the router. The screen will show the status of the both WAN connection and all attached pe- ripherals (if applicable). From the Status screen, you can see and do the following: View the status of the router Renew/release IP settings...

  • Page 32: Peripheral Status

    Modem (FR3004LC and FR3004C): Information on your dial-up serial mo- dem connection. If it is not set as the WAN type, then the status will be Not Ready 6.2 Renew/Release IP Address If the router is connected to the WAN through a dynamic (not static) IP ad- dress, then two additional buttons will be shown on the Status screen:...

  • Page 33: View Log

    6.6 Other Status Features Some other Status features of the FR3000 series are as follows: View DHCP Client List: This feature allows you to view all clients currently logged in to the router, and the IP address and MAC address assigned to each User’s Manual...
  • Page 34 Restart Router: This feature allows you to reinitialize the router Refresh: This feature will refresh (redraw) the cur- rent screen Help: This feature pro- vides a definition of all but- tons on the Status screen Asanté FriendlyNET Cable/DSL Router...

  • Page 35: Chapter 7. Security Screen

    Chapter 7. Security Screen This chapter details how to configure the advanced security features of the router: Change Administrator’s Password, which allows the user to create a unique administrator’s password Security Options, which allows the administrator to set additional security measures Port Access Control and security policies by groups Popular Applications, including Internet games and video conferencing...

  • Page 36: Security Options

    trator’s password to protect the router from unauthorized use. To change the administrator’s password: Go to the Security screen. Enter your Old Password (default is admin). Enter your New Password. Confirm your New Password. Click on the Apply button to save your changes. The password fields are automatically cleared.

  • Page 37: Popular Applications

    Group Members Access Right Group 1 100-199 Allow (25,53,80,110) (Port 53 required for DNS) Group 2 50-99 Block (21,119) Group 3 1-9,20 Block ( ) Default All others Allow ( ) Tip: Click the Help button to view common port definitions. 7.4 Popular Applications This screen allows you to selectively configure the router’s integrated firewall for use with...

  • Page 38: Hardware (Mac) Address Control

    7.5 Hardware (MAC) Address Control *This feature should only be used by users with an extensive knowledge of TCP/IP. By default, all users on the router have full access to local and wide area net- works. If necessary, network managers can control LAN and WAN access by entering the MAC addresses of clients into a table.
  • Page 39 7.6 Advanced Security Screen *This feature should only be used by users with an extensive knowledge of TCP/IP. You may configure a single computer on the LAN to be logi- cally “outside” the router’s fire- wall. Enabling this option will allow it to be unprotected from unauthorized access or infec- tion.
  • Page 40 Asanté FriendlyNET Cable/DSL Router...

  • Page 41: Chapter 8. Advanced Screen

    Chapter 8. Advanced Screen This chapter describes how to use the router’s advanced features, including: Advanced Router Setup – Including Upgrade Firmware feature DHCP Server Setup Distributed Server Setup Note: Only users with extensive knowledge of TCP/IP and networking should attempt to use the features described in this chapter.
  • Page 42 PGRADE IRMWARE From time to time, Asanté will provide updates to the router to improve performance and to ensure compatibility. The firm- ware may be downloaded from the Asanté Technical Support website. The upgrade may be performed from Netscape ver- sion 3 or higher, Microsoft Internet Explorer version 3 or better, on a Mac, Windows or...

  • Page 43: Dhcp Server Setup

    10. Log back into the router and verify that the firmware has been updated by checking the firmware version in the Firmware Upgrade screen, or the Status screen. 8.2 DHCP Server Setup This feature is the default setting for the router. Instead of manually assigning IP information (IP address, gateway, and DNS) to all computers and peripherals on the network, the router’s inte- grated Dynamic Host Configura-...
  • Page 44 server can handle multiple network services, only one server can be assigned to each network service. Port Service FTP Server Email Server Web Server Post Office Server For each Service Port, select one computer to handle all requests to this port. For the Server IP, enter the computer’s last octet of its IP address.

  • Page 45: Chapter 9. Wireless Screen

    Chapter 9. Wireless Screen Before connecting wireless workstations to the FR3002AL, you will need to configure the router to receive wireless con- nections. Perform the following steps to configure the FR3002AL for wireless use: Note: Use Asanté AeroLAN wireless adapter cards ONLY. 9.1 Configuring the Wireless Connections Verify that your router is able to connect to the Internet using the LAN ports of the router.
  • Page 46 9.2 Configuring the Wireless Setup Options The FR3002AL is designed to function as a wireless access point using the de- fault settings shown. If you wish to use more than one FR3002AL in your wire- less network, you have the option of having one network with multiple access points (routers), or separate networks.
  • Page 47 Note: Most wireless network cards utilize the 64-bit algorithm, including the Apple Airport. Enter either a 26 or 10 digit number into the WEP Key 1 field. Click the Ap- ply New WEP Security Options button to save your changes. Note: Advanced users may use a 26 or 10 digit hexadecimal number.

  • Page 48: Tips For Better Wireless Reception

    The basic configuration of your FR3002AL router is now complete. 9.5 Tips for Better Wireless Reception The signal quality and range of any wireless Ethernet card is affected greatly by the environment in which they are placed. Here are some tips on getting the most out of your wireless network when using the Asanté...

  • Page 49: Chapter 10. Network Print Server

    Chapter 10. Network Print Server The FriendlyNET FR3004LC and FR3002AL Cable/DSL Routers can also func- tion as a network print server for Macintosh, Windows, and UNIX/Linux com- puters. Note: For UNIX/Linux computers, the standard LPR driver will work with the router.
  • Page 50 REATING ESKTOP The following steps are required to create the Desktop Printer icon: 1. Launch the Desktop Printer Utility. Note: The Desktop Printer Utility is located, by default, in the Apple Extras folder at the root level of the hard drive. 2.
  • Page 51 Select "Change" under "Internet Printer" and click OK. Note: The Internet Printer may also be labeled “LPR Printer”. Enter the LAN IP Address of the FR3004LC/FR3002AL. Enter “lP” for the queue name. Note: If you are unsure of the LAN IP Address of the router, you can find it on the Status Screen of the router.
  • Page 52 10.2 Installing Printer Drivers For Windows To take advantage of the FriendlyNET FR3004LC or FR3002AL models’ print server feature, you must install the special driver on each computer that will be using the printer server. This feature is supported on Microsoft Windows 95/98/ Me and Windows NT/2000 Professional.
  • Page 53 NT S ONFIGURING INDOWS YSTEMS The configuration procedure for a Windows NT plat- form is similar to that of Windows 95/98 except for the difference in layout and terminology on the printer's Properties screen. When installing the shared printer under Windows NT, you will see the option Ports instead of Details (Windows 95/98), and Configure Port instead of Port Settings (Windows 95/98).
  • Page 54 Asanté FriendlyNET Cable/DSL Router...

  • Page 55: Chapter 11. Other Security Features

    Chapter 11. Other Security Features The FriendlyNET router may be installed in homes, businesses or public- accessible facilities, including schools, universities and libraries. The router’s innovative FriendlyStack™ industrial design accommodates a wide range of se- curity features, including the ability to install the router on a horizontal or vertical surface, and to permanently attach the router with the use of hooks, screws or a padlock via a security cable (not included).

  • Page 56: Console Mode

    11.3 Console Mode The FriendlyNET FR3004C/FR3004LC Cable/ DSL Routers feature a special console mode. If you forget the Administrator’s password or IP ad- dress of the router, use the following procedure to reset them. Connect a null modem cable from your router’s COM port to your com- puter’s serial port.

  • Page 57: Appendix A. Renewing Client Ip Addresses

    Appendix A. Renewing Client IP Addresses Perform the following to renew the IP addresses of client computers after config- uring your FR3000 Series Router: A.1 Windows 95/98/Me Perform the following steps to Release and Renew the IP Address on each client...
  • Page 58 Type the command ipconfig /renew_all and press Enter. Type Exit to return to Windows. The configuration of your Windows client is now complete. A.3 Macintosh It is not necessary to renew the IP address of any Macintosh client configured for DHCP Server.

  • Page 59: Appendix B. Troubleshooting

    Appendix B. Troubleshooting Before beginning the troubleshooting process, please check the System Re- quirements found in Chapter 1 have been met. If not, resolve the System Re- quirement deficiencies before attempting to troubleshoot further. B.1 Troubleshooting with the Status LEDs Consult Chapter 2.1 for information on the normal operation of the LEDs.
  • Page 60 Note: This table describes FR3000 series routers manufactured after August 2000. B.2 Problems Accessing Router If you have problems accessing the router, please check the following: Can you ping 192.168.123.254? If so, disable the proxy in your browser's setting. If http://192.168.123.254 does not work, try http://192.168.123.254:88.

  • Page 61: Cabling Problems

    SING ACINTOSH OUTE To ping the router from a Macintosh computer, perform the following steps: Install the WhatRoute 1.7 program from the CD. Double-click on the WhatRoute icon to launch the program. In the main WhatRoute window, select Ping from the menu Enter the address to ping in the Host: field.
  • Page 62 If the problem is with a hub or switch attached to the router, check the following: Attach a known working client computer and cable to the router port used to attach the hub or switch. This will verify that the router port is functioning. If the Router is defective, call Asante Technical Support for further assistance.

  • Page 63: Appendix C. Glossary

    Appendix C. Glossary Authentication: The procedure to verify user identity as a security measure. Passwords and digital signatures are the most popular forms. BOOTP: Bootstrap Protocol, a method to determine the IP address of a diskless system when it is connected to a network. Please refer to RFC 951 for the offi- cial specification.
  • Page 64 Hypertext: Text that contains links, which a user can click to go to another document or different section of the same document. Internet: A global network of interconnected computers and networks. Users access the Internet via Web Browsers, Email and other applications. Intranet: A private network offering services similar to those offered by the world wide public Internet for internal use by an organization.
  • Page 65 PSTN - Public Switched Telephone Network. The telephone line network which is used when you make an analog telephone call. RFC: Request for Comments. One of a series of documents defining a pro- posed protocol and requesting standardization. To retrieve an RFC, go to http:// www.ietf.org/rfc/rfcNNNN.txt where NNNN is the number of the target RFC.
  • Page 66 WEP: Wired Equivalent Privacy. A security protocol designed to provide a wire- less local area network the same level of privacy that is expected from a wired LAN, through encryption and authentication techniques. WWW: Worldwide Web. A slang term for the browsable Internet, referring to the global, non-linear characteristics of the Internet.

  • Page 67: Appendix D. Software License And Limited Warranty Agreement

    Appendix D. Software License and Limited War- ranty Agreement This is a legal agreement between you (either an individual or a single entity) and Asanté Technologies, Inc. By opening the package(s) containing the SOFT- WARE and using the SOFTWARE, you are agreeing to be bound by the terms of this agreement.
  • Page 68 LIMITED WARRANTY – Asanté Technologies, Inc. warrants that its SOFT- WARE will perform in substantial conformance to the program specifications, therefore for a period of six (6) months from the date of purchase from Asanté Technologies, Inc. or its Authorized Reseller. Asanté Technologies, Inc. war- rants the media containing SOFTWARE against failure during the warranty pe- riod.

  • Page 69: Fcc Compliance Statement

    soever (including, without limitation, damages for loss of business profits, busi- ness interrupted, loss of business information, or any other pecuniary loss) aris- ing out of the use of, or inability to use, this FriendlyNET product, even if Asanté Technologies, Inc. has been advised of the possibility of such damages. Any suit or legal action relating to this Agreement or Licensed Programs must be brought within one (1) year of the date the programs are purchased by the origi- nal licensee.

  • Page 70: Safety Advisory

    dance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference in a resi- dential installation. However, there is no guarantee that interference will not oc- cur in a particular installation. If you suspect this equipment is causing interference, turn your unit on and off while your radio or TV is showing interference, If the interference disappears when you turn the unit off and reappears when you turn the unit on, something...

  • Page 71: Appendix E Online Registration

    Appendix E Online Registration Before you contact Asanté’s technical support, please register your switch online at www.asante.com/support/registration.html. By doing so, you’ll be entitled to special offers, up-to-date information and important product bulletins. User’s Manual...
  • Page 72 Asanté FriendlyNET Cable/DSL Router...

  • Page 73: Appendix F System Log Interpretation

    Appendix F System Log Interpretation The following sections provide detailed information on interpreting the system log. F.1 Security Log “Unrecognized access from 207.71.92.221:137 to UDP port 137”. A host on the Internet whose IP address is 207.71.92.221 tried to access your UDP port 137.
  • Page 74 F.2 Connection on Demand Log Connection-on-Demand is one of the main features of the router. If Connection- on-Demand is enabled, the router does not connect to the ISP until a client acti- vates his or her Internet applications, such as browsers, mailers etc. This feature is useful when the ISP charges by counting the connection time.
  • Page 75 “DHCP:offer(192.168.0.1)”. The DHCP server sent OFFER packet to acknowledge the previous DISCOVER packet. If the router did not receive OFFER packet, it usually means that there is something wrong with the WAN connection. For example: The connection between the router and DSL/Cable modem is not cor- rect.
  • Page 76 F.4 PPPoE Log (for PPP over Ethernet) PPPoE is a protocol for connecting hosts on an Ethernet to the Internet through a common broadband medium, such as a single DSL line, wireless device or cable modem. It is defined in RFC 2516. “PPPoE start to dial-up”.
  • Page 77 “PADS recv 8002 3505”. The Access Concentrator sent PADS packet to inform the router the session was built successfully. “PADS error201:ERROR_MESSAGE”. The Access Concentrator sent PADS packet to inform the router it failed to build the session. The error number and error message is from the Access Concentra- tor.
  • Page 78 F.5 PPTP Log Instead of PPPoE, some ISPs adopt Point to Point Tunneling Protocol (PPTP) to provide their services. PPTP is defined in RFC 2637. “PPTP start to dial-up”. PPTP task of the router starts to dial-up. “PPTP server=10.0.0.138 CONNECTION_ID”. The router intended to establish a connection to the PPTP server whose IP ad- dress is 10.0.0.138 and the “Connection ID”...
  • Page 79 Error Cause -303, -304 PPTP server rejects outgoing call request. -332 Outgoing call not established – general error. -333 Outgoing call failed due to no carrier detected. -334 Outgoing call failed due to detection of a busy signal. -335 Outgoing call failed due to lack of a dial tone. -336 Outgoing call was not established within time allotted by PAC.
  • Page 80 “Connection is broken”. The connection is abnormally broken. The router has no choice but terminate the connection immediately. The reason may be: Modem is shut off or detached The peer has shutdown the connection F.7 PPP Log (for DUN, PPPoE and PPTP) Note: The digit before colon is the ID of system task.

  • Page 81: Configuration Log

    “PPP3: terminate”. The PPP procedure cannot be completed in the specific timeout. “PPP3: closed”. The PPP procedure cannot be completed in the specific timeout. “PPP3: retry fail”. The PPP procedure cannot be completed in the specific timeout. F.8 Print Server Log “CLIENT_NAME sent a job to printer”.
  • Page 82 Asanté FriendlyNET Cable/DSL Router...
  • Page 83 User’s Manual...
  • Page 84 Asanté Technologies, Inc. 821 Fox Lane San Jose, CA 95131 FriendlyNET Cable/DSL Router FR3000 Series User’s Manual ALES 800-662-9686 Home/Office Solutions 800-303-9121 Enterprise Solutions 408-435-8388 ECHNICAL UPPORT 801-566-8991 Worldwide 801-566-3787 FAX www.asante.com Copyright © 2001 Asanté Technologies, Inc. Asanté is a registered trademark of Asanté Technologies, Inc.

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