Samsung MultiXpress M537x series Basic Manual page 247

Understanding display messages
Message
Toner Cartridge Failure: There is a problem in
[error number]. Call for the toner cartridge.
service
Toner cartridge is not The imaging unit you
compatible. Check users have installed is not for
guide your machine.
TR Failure: [error The transfer roller is
number]. Install transfer not installed.
roller again
Tray Failure: [error The tray is not securely
number]. Check Tray connected.
connection
Tray Failure [error The tray is not securely
number]. Pull tray connected.
[number] out and insert
it. Call for service if the
problem persists
Tray [number] is not The tray is not properly
installed. Install the tray installed.
Meaning Suggested solutions
Turn the machine off and
back on again. If the
problem persists, call for
service.
Install a Samsung-genuine
imaging unit, designed for
your machine (see
"Available Consumables"
on page 267).
Install the transfer roller. If
it is already installed, try to
reinstall the transfer roller.
If the problem persists, call
for service.
Reinstall the tray. If the
problem persists, call for
service.
Reinstall the tray. If the
problem persists, call for
service.
Reinstall the tray. If the
problem persists, call for
service.
Message
Tray [number] cassette is The tray is not securely
pulled out. Insert it latched.
properly
Tray [number] door is The tray door is not
open. Close it securely latched.
UI System Failure: [error There is a problem in
number]. Call for service the UI system.
802.1x authentication Fail to authenticate.
failed. Please Contact the
System Administrator
a. Estimated cartridge life means the expected or estimated cartridge, which indicates the
average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of
pages may be affected by the percentage of image area, operating environment, printing
interval, media type and media size.
b. When the toner cartridge has reached its end of life, the machine will stop printing. In this case,
you can choose to stop or continue printing from the SyncThru™Web Service. (Settings >
Machine Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or
Samsung Easy Printer Manager (Device Settings > System > Supplies Management >
Toner Cartridge Stop). Turning off this option and continuing to print may damage the
device's system.
Meaning Suggested solutions
Close the tray until it locks
into place.
Close the tray door until it
locks into place.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Check the network
authentication protocol. If
the problem persists, call
for service.
9. Troubleshooting
247