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Support Overview
If you have problems with the drive, or are
unsure of a procedure or some other details,
please contact your Sony customer support
center.
User Support Web Site
You can find the following information on
this Web site. The information is
periodically updated, so we recommend that
you visit regularly.
• Information about the drive
• Information about the software supplied
with the drive
• Latest firmware
• Frequently asked questions
• Troubleshooting guide
• Certified compatible computers
• Certified compatible discs
• Operating instructions
• Et cetera
Accessing the user support Web
site
Insert the supplied software disc into the
drive, and in the [Menu Selection] screen,
click [User Support Web Page]. You can
also directly type the user support Web site
address (see Product and Support
Information for details) in the address box of
your Web browser.
Update the Drive Firmware
Some problems encountered when using the
drive can be solved simply by updating the
drive firmware. Firmware updates are
available on the user support Web site.
Access the site, make sure that there is an
update for your firmware, and follow the
instructions on the screen to proceed with
download and installation.
Product and Support
Information
Sony Global Sites Information
(As of June, 2006)
Product purchased in the USA:
http://sony.storagesupport.com/
Product purchased in Europe:
http://www.sonyisstorage.com/
Product purchased in Australia or New
Zealand:
http://www.sony.com.au/
About the Bundled Software
Detailed information about the supplied
software is available on the Web sites of the
software manufacturer.
http://www.cyberlink.com
Technical Support
Please consult the above sources before
calling with questions about using this
product, or with technical questions about
the drive or the supplied software. If using
telephone or e-mail support, please have the
following information available:
• Model number: BWU-100A
• Serial number
• Date and place of purchase
• Computer maker and model number
• Computer specifications (CPU speed,
memory size, OS version, etc.)
• Writing software used (version, etc.)
Local technical support is only
available in the specified sales
regions. The customers in these
regions should be provided with a
warranty card for this product. For
contact information, refer to the
warranty card.
Note that technical support
conditions may vary according to
the locality, and that charges
and/or limited service may apply in
some regions.
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