Troubleshooting - Worx WG191 User Manual

TROUBLESHOOTING

The following table gives problems and actions that you can perform if your machine does not
operate correctly. If these do not identify and correct the problem, contact your WORX Customer
Service at 1-866-354-WORX.
WARNING: Switch the machine off and remove the battery prior to any troubleshooting.
Problems
Trimmer fails to
operate.
Trimmer runs
intermittently.
Excessive
vibrations/noise.
Cutting time per
battery charge
too short.
14
Machine does not
cut.
Continuous
lighting of the
battery charge
indicator.
No charging
procedure
possible.
Battery charge
indicator does
not light up.
Command feed
does not work
13" Grass Trimmer/Edger
Possible Causes
Battery discharged.
Battery too hot/cold.
Motor is broken.
Internal wiring of machine damaged.
Motor is broken.
Battery not fully charged.
On/Off switch defective.
Machine defective.
Line spool is not wound well.
Battery has not been used for long
period or only charged for short term.
Grass too high.
Battery defective.
Line broken.
Battery not fully charged.
Motor is broken (speed is too low).
Grass entangled around cutting head.
Battery not (properly) inserted.
Battery contacts contaminated.
Battery defective.
Plug of battery charger not plugged
in (properly).
Socket outlet, mains cable or battery
charger defective.
Cutting line is not wound well.
The line is tangled.
Line is used up.
Corrective Action
Recharge battery; also see
the content in charger manual
Allow to cool/warm.
Contact Service Agent.
Contact Service Agent.
Contact Service Agent.
Recharge battery.
Contact Service Agent.
Contact Service Agent.
Rewind the line. See '' To fit spool
and line assembly.''
Fully charge battery; also see
the content in charger manual
Cut in stages.
Replace the battery.
Replace the line
Recharge battery; also see
the content in charger manual
Contact Service Agent.
Remove grass.
Properly insert battery into
battery charger.
Clean the battery contacts or
replace the battery.
Replace the battery.
Insert mains plug (fully) into the
socket outlet.
Check the mains voltage; have
the battery charger checked by
an authorized after-sales service
agent.
Manually feed the line, if still can
not feed out, remove the Spool
out and rewind the line.
Replace with a new spool of line.
EN