Epygi QX50 Administrator's Manual
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Epygi QX50 Administrator's Manual

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Administrator's Guide
Manual II:
Edition 2, October 2014
SW Release 6.0.1 and higher

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Summary of Contents for Epygi QX50

  • Page 1 Administrator’s Guide Manual II: Edition 2, October 2014 SW Release 6.0.1 and higher...
  • Page 2 This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power sources such as a power line, telephone line or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center;...
  • Page 3 Music on Hold Copyright provided to Epygi Technologies, LTD. The recording is royalty free. You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for Compliance with Laws compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

  • Page 4: Table Of Contents

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Table of Contents Manual I: see Installation Guide Step-by-step guide to install and configure QX IP PBX basically. Manual II: Administrator's Guide About this Administrator's Guide ....................................8 QX IP PBX’s Graphical Interface .....................................9 Dashboard – Administrator’s Main Page ......................................9 Administrator’s Menus ........................................
  • Page 5 QX50/QX200/QX2000 Manual II: Administrator’s Guide IP Line Settings ......................................................69 IP Lines ..................................................68 Supported SIP Phones ..................................................69 Programmable Keys Configuration ..............................................70 IP Phone Templates ....................................................71 IP Phones Logo ......................................................72 FXS Gateways ......................................................73 FXS (On-board) Line Settings ................................................74 FXS Lines ..................................................
  • Page 6 QX50/QX200/QX2000 Manual II: Administrator’s Guide SIP Access ....................................................... 122 Blocked IPs ......................................................122 Allowed IPs ......................................................122 Service Pool Configuration ................................................123 Custom Services ..............................................123 IP Pool Configuration ..................................................124 IP Groups ..................................................124 SIP IDS Settings ...............................................126 Network Menu..........................................127 IP Static Routes ..................................................... 128 IP Routing Configuration ............................................128...
  • Page 7 QX50/QX200/QX2000 Manual II: Administrator’s Guide PSTN Channel Usage................................................... 159 Maintenance Menu ........................................160 Security Diagnostics ................................................... 161 Diagnostics ................................................161 Call Capture......................................................161 Ping ........................................................... 162 Traceroute ......................................................163 System Logs Settings ..................................................163 System Logs ................................................163 Remote Logs Settings ..................................................164 Logs Archive ................................................164...

  • Page 8: About This Administrator's Guide

    The QX IP PBX Manual is divided into three parts: Manual-I: Installation Guide gives step-by-step instructions to provision the QX IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully configuring the QX IP PBX, users will be able to make SIP phone calls to remote QX IP PBX devices, make local calls to the PSTN and •...

  • Page 9: Qx Ip Pbx's Graphical Interface

    Dashboard – Administrator’s Main Page When the administrator logs in, the Epygi QX Management page is displayed with a table of active calls (including information about call peers, call duration and start time) at the startup. The number of total active calls is displayed below the table.

  • Page 10: Administrator's Menus

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Administrator’s Menus Setup Menu The Setup Menu consists of the following sections: • For QX50/QX200 - System (LAN) Basic Setup For QX2000 – System Configuration Wizard − For QX50/QX200 - Internet (WAN) − For QX2000 – Uplink Configuration Wizard −...

  • Page 11: System (Lan) - System Configuration Wizard

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Basic Setup System (LAN) – System Configuration Wizard The System Configuration Wizard allows the administrator to define the QX IP PBX’s Local Area Network settings and to specify regional configuration settings to make QX IP PBX operational in its LAN. The System Configuration Wizard MUST be run upon QX IP PBX's first startup to make sure that it works properly in its network environment.

  • Page 12: Internet (Wan) - Internet Configuration Wizard

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Regional Settings and Preferences are used to select settings specific to the location of the QX IP PBX. This is important for the functionality of the voice subsystem. The Regional Settings and Preferences page has two drop down lists to select the Your Locale (location) and a corresponding Timezone.
  • Page 13 The WAN Interface Protocol radio buttons are used to choose the protocol depending on the requirements of the ISP (Internet Service Provider): PPPoE (available only for QX50/QX200) - turns on the PPP over an Ethernet connection. • PPTP (available only for QX50/QX200) – turns on the Point to Point Tunneling Protocol (PPTP) •...

  • Page 14: Needed Bandwidth For Ip Calls

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The WAN IP Configuration page is only displayed if Ethernet or PPTP has been selected to be the uplink protocol. It offers the following components: The Assign automatically via DHCP radio-button selection switches to automatic retrieval of the WAN IP address from a DHCP server at the ISP/uplink.

  • Page 15: Date And Time Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Needed Bandwidth for Encrypted Packets when using a SRTP: Packet Needed bandwidth in kbit/s using the Codecs: Size in G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a iLBC-13.33 G.722 G.722.1 msec. Required Bandwidth for Encrypted Packets when a VPN is used:...

  • Page 16: System Mail Settings - Email (Smtp)

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Move Up and Move Down functional buttons are used to sort NTP servers in the order they need to be accessed. If the NTP server in the first position of the SNTP Servers table does not answer, NTP server in the next position will try to be reached.

  • Page 17: Sms Settings - Short Text Messaging

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Enable SMTP Authentication if it is required on the server. Insert into the corresponding text fields an authentication User Name and User Password defined by your SMTP server. Press the Save button to submit these settings.

  • Page 18: System Security

    QX2000. Redundancy feature is readily available for the • QX50/QX200 by default, without a software license key. DCC Pro Support - allows run with QX IP PBX the Pro- Fig.II- 16: Features page level Desktop Communication Console (the application •...

  • Page 19: Free Trial Activation

    IP phones support on the Epygi QX50/QX200/QX2000. This feature key allows activating up to 8, 16 or 32 additional IP lines for QX50, up to 8, 16, 32, 64 or 128 additional IP lines for QX200 and up to 8, 16, 32, 64 or 128 additional IP lines for QX2000 •...

  • Page 20: Redundancy

    Synchronization Interval text field requires the period of time (in seconds) between two consecutive configuration and voice data synchronizations from master to backup device. Backup Device GUI Access Port text field (available only for QX50/QX200) is present on the master device only and requires the port used for accessing the GUI of the backup device through master.

  • Page 21: Update Languages For Ip Phones

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Uploading a language pack will also change the language of some supported IP phones (Aastra, snom v.6.x, Grandstream GXP2000). After a custom Language Pack is uploaded onto the system, reboot the IP phone to load a matching language onto the phone.

  • Page 22: Extensions Menu

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Extensions Menu The Extensions menu allows you to configure the following settings: • − Add Extension Extensions − Add Multiple Extensions Bulk Import − • − Add Conference Conferences Email Defaults − • Recordings •...

  • Page 23: Extensions Management

    Leave Current Length radio-button selection is used to leave the current length of extensions on the QX IP PBX. Per default the extensions length on the QX50/QX200 is 3 and on the QX2000 is 4. In front of this selection, the actual configured length of extensions is displayed.

  • Page 24: Add Extension

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The following columns are present in the table: Extension - lists user or attendant extensions on the QX IP PBX. This number is used for internal PBX calls. Display Name - indicates an optional display name to identify the caller.

  • Page 25: User Extension Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide User Extension Settings This group requires extension‘s personal information and has the General Settings following components: Display Name is an optional parameter used to recognize the caller. Usually the display name appears on the called party’s phone display when a call is made or a voice mail is sent.
  • Page 26 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Call Intercept service allows you to intercept the calls assigned to an individual extension. The extensions that are allowed to intercept calls are defined in the Call Intercept Access List. With the special feature codes (for details, see Feature Codes in the Manual III – Extension User’s Guide), you may pick up a ringing call of the extension.
  • Page 27 SIP Server indicates the address of the SIP server. The field is not limited regarding symbol usage or length. It can be either an IP address such as 192.168.0.26 or a host address such as sip.epygi.com. QX50/QX200/QX2000; (SW Version 6.0.x)
  • Page 28 QX50/QX200/QX2000 Manual II: Administrator’s Guide SIP Port indicates the port number to connect to the SIP server. The SIP server port may only contain digit values, otherwise the error message “SIP Server Port is incorrect” will be displayed when applying the extension settings. If the SIP server port is not specified, QX IP PBX will access the SIP server through the default port 5060.
  • Page 29 QX50/QX200/QX2000 Manual II: Administrator’s Guide When the Fallback To Local Extension When Not Registered checkbox is selected, incoming calls towards the corresponding extension on the QX IP PBX will be forwarded to the remote SIP phone only if it is registered. Otherwise, when the remote SIP phone is unregistered, incoming calls will be routed to the line extension it is attached to.
  • Page 30 QX50/QX200/QX2000 Manual II: Administrator’s Guide Call Type lists the available call types: PBX - local calls to QX IP PBX’s extensions SIP – calls through a SIP server • PSTN – calls to a global telephone network • Auto – used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN number) will be •...
  • Page 31 QX50/QX200/QX2000 Manual II: Administrator’s Guide changed to Passed and a Reactivate button appears. Using Reactivate button you might re-enable the Voice Mail Configuration Wizard so the user will be again prompted about his/her personal settings next time entering his/her Voice Mailbox.

  • Page 32: Pickup Group Extension Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide 7. Class of Service Settings The Class of Service Settings page is used to assign the defined classes to a PBX extensions. To use Class of Service feature it should be enabled from the Class of Service page.
  • Page 33 QX50/QX200/QX2000 Manual II: Administrator’s Guide the user that is not listed in the Access List dials the pickup extension, password authorization (of the pickup extension) will be required to answer the call. When a denied user dials the pickup extension, the “Party does not accept your call” message will be played to the user.

  • Page 34: Call Park Extension Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Add functional button opens an Add Entry page where a new user with corresponding permissions might be created. This page consists of the following components: Call Type lists the available call types: PBX - local calls from QX IP PBX’s extensions SIP –...
  • Page 35 QX50/QX200/QX2000 Manual II: Administrator’s Guide PBX selection means that the call will be push back to the local extension. • SIP selection means that the call will be push back to the SIP destination correspondingly. • PSTN selection means that the call will be push back to the PSTN destination.

  • Page 36: Paging Group Extension Settings

    The Paging Group service requires called extensions to use SIP or analog phones which are able to automatically go off-hook. For Paging service supported on IP phones, refer to the “Epygi IP PBX Features on Epygi Supported IP phones” document on the Epygi’s Web portal.

  • Page 37: Acd Group Extension Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Edit Access List link leads to the page where permissions for users to use the Paging Group service can be defined. The Access List of Extension page lists all users (or a group of users if a wildcard is used) and the appropriate permissions to use the Paging Group through the corresponding extension.
  • Page 38 QX50/QX200/QX2000 Manual II: Administrator’s Guide This group is used to adjust the ACD group settings and has the ACD Group Settings following components: Max Queue Size defines the maximum number of calls waiting in the queue. If all positions of the queue are busy and a new call arrives, it will be rejected by the Agents Group.
  • Page 39 QX50/QX200/QX2000 Manual II: Administrator’s Guide queue of ACD Group extension. The caller will then be automatically transferred to the destination specified in this page. This selection activates the following fields to be inserted: Redirect Call Type drop down list includes the available call types: PBX - local calls between QX IP PBX extensions and the Auto Attendant •...

  • Page 40: Recording Box Extension Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide This group is used to configure agents in the ACD group and has ACD Agents Table Settings the following components: The ACD Agents Table lists all agents in the corresponding ACD group and their statuses.
  • Page 41 QX50/QX200/QX2000 Manual II: Administrator’s Guide General Settings (for Recording Box extension) This group requires Recording Box extension‘s information and has the following components: Display Name is an optional parameter used to recognize the Recording Box extension. Usually the display name appears on the called party’s phone display when a call is made or a voice mail is...

  • Page 42: Recording Box

    Recording Box extension. With both options, the user can play and delete the recorded calls located in the Recording Box. When using Call Recording on the QX50/QX200 it is advisable to use an SD memory card to expand the system memory.

  • Page 43: Attendant Extension Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide When accessing the Recording Box through the handset, all recording box functionality settings, such as enabling the welcome message, adjusting the maximal call recording duration, recording box access security, etc. are configurable from Recording Box Extension Settings page.
  • Page 44 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Extension to forward drop down list is used to choose the extension where the incoming FAX addressed to the QX IP PBX’s Auto Attendant will be forwarded. The list contains only those extensions that have FAX support enabled. FAX support can be enabled from the Extension Codecs page.
  • Page 45 QX50/QX200/QX2000 Manual II: Administrator’s Guide Attendant Welcome Message - this group allows updating the active Auto Attendant welcome message (played only once when entering Auto Attendant), downloading it to the PC, or restoring the default one. The group offers the following components: •...
  • Page 46 QX50/QX200/QX2000 Manual II: Administrator’s Guide Play Count text field indicates the number of times the corresponding Recurring message will be consecutively played to the caller. Interval requires the time period (in seconds) between consecutively played Recurring messages. Browse opens the file chooser window to browse for a new custom welcome or recurring message file.
  • Page 47 QX50/QX200/QX2000 Manual II: Administrator’s Guide No Action the Auto Attendant will continue to play the Recurring message (if configured) of the current menu. • Go to the following menu will go to the specified submenu and take actions defined in that submenu. The drop down list allows the selection of a previously created submenu or to create a new submenu by choosing the Create New Submenu item.
  • Page 48 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Submenus page consists of the following functional buttons: Add opens the Edit Scenario - Add menu page where a new Menu name may be defined. Edit opens the Edit Scenario page where a newly created submenu scenario settings might be adjusted.

  • Page 49: Extension Codecs

    Audio Line In (available only for QX50/QX200) selection uses the external radio broadcasting or any other audio resource as the hold music. When selecting this option, check with your system administrator if there is an external audio resource connected to the QX IP PBX.
  • Page 50 Enable T.38 FAX enables the T.38 codec support of FAX transmission for incoming unified FAX messages (fax to mailbox) and remote IP devices connected to Epygi unit via routing rules which using the target extension user settings (UES). Enable Pass Through FAX enables the G.711 codec support for incoming unified FAX messages (fax to mailbox) and IP devices connected to the attached IP line.

  • Page 51: Call Park And Directed Call Park Service

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Call Park and Directed Call Park services are used to store a call on a specific number so that any other user on the system can retrieve it. For Call Park and Directed Call Park Service example, a user receives a call but wants to take it in a conference room where it is possible to speak privately.

  • Page 52: Add Multiple Extensions

    • Based on the common settings of these groups, configure the extensions specific settings using the Epygi Bulk User Extensions Importer tool. The tool will save the settings in a bulk User Extension configuration file that will be ready to upload to the QX IP PBX.

  • Page 53: Conferences

    User Extension Settings). The Epygi Bulk User Extensions Importer configuration tool is a MS Excel based form, which allows a configuration file to be created (based on the configured templates) for Add/Modify type of files. When your configuration file is ready, select the Extension Import Settings tab to upload the Bulk User Extensions Importer configuration file to the QX IP PBX.

  • Page 54: Conferences Management

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Automatic – In this mode QX IP PBX determines the speaker (or loudest participant), and will automatically switch the video stream to show that speaker. As a result all the video phones, which are in automatic mode, will see the speaking participant. If participant does not have a video •...

  • Page 55: Add Conference

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Activate is used to activate the selected conferences. Terminate is used to stop the selected conferences. Add Conference Add Conference tab opens the Conferences Management - Add Entry page where a new conference can be created.

  • Page 56: Upload Universal Extension Recordings - Hold Music

    Audio Line In (available only for QX50/QX200) selection uses the external radio broadcasting or any other audio resource as the hold music. When selecting this option, check with your system administrator if there is an external audio resource connected to the QX IP PBX.

  • Page 57: Receptionist Management

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Custom Greeting column in the Extensions Directory table displays whether or not a custom greeting (user’s name) is recorded or uploaded. Users cannot be accessed through the Extensions Directory and it is implied as being an inactive entry in the event a custom greeting is not recorded or uploaded.
  • Page 58 QX50/QX200/QX2000 Manual II: Administrator’s Guide Polycom SoundPoint IP 650 Grandstream GXP 2200 • • Polycom SoundPoint IP 650 Pre - 3.3.0 Yealink SIP T-26P • • Polycom SoundPoint IP 670 Yealink SIP T-28P • • Polycom SoundPoint IP 670 Pre - 3.3.0 Yealink SIP T-38G •...
  • Page 59 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Receptionist Management page allows you to configure IP phones to be used as a receptionist on the QX IP PBX. This page contains the list of configured receptionists with information about the attached IP lines and watched extensions.

  • Page 60: Acd Management

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Receptionist Phone Configuration Wizard – Programmable Keys Configuration page is used to set the correspondence between the selected Functions and the available Programmable keys on the IP Phone. To do so, assign a Function to each programmable key from the drop down list on this page.
  • Page 61 Predefined ACD Agent Auto Attendant - used for agent login/logout and updating the current status of the agent from the phone. To monitor ACD processes on the QX IP PBX, Epygi provides a Statistics, Monitoring and Reporting (SMR) application, running on MS Windows PC.
  • Page 62 IVR, then the agent group will consider the full set of skills summing up all skill grades of agent. To simplest way to build the VoXML script for IVR is using the text of the Epygi’s sample VoXML script modify that and customize for your application. The IVR voice prompts should be recorded and uploaded as usual.
  • Page 63 QX50/QX200/QX2000 Manual II: Administrator’s Guide Confirm Password requires a password confirmation. If the input is not corresponding to the one in the Password field, the “Incorrect Password confirm” error will appear. Description requires an optional description of the agent. Call Type lists the available call types: PBX - extensions on the QX IP PBX SIP –...

  • Page 64: Authorized Phones Database

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Add opens the Add Group page where a new ACD Group may be created. The Add Group page includes the only ACD Group ID text field which requires the ACD Group number (extension). The ACD Group ID should not match any existing...

  • Page 65: Call Back Services

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Automatically Enter Call Relay Menu checkbox enables direct access for the trusted user to the QX IP PBX Auto Attendant Call Relay menu. If the checkbox is not selected, a trusted caller will be directed to the Auto Attendant's main menu, but will still be able to reach Remote Access (Voice Mailbox of the specified extension) and Call Relay services (see Feature Codes) with no authentication.
  • Page 66 QX50/QX200/QX2000 Manual II: Administrator’s Guide Attendant menu, the caller can use the code (see Feature Codes) to create a new trusted caller as well as to modify the Call Back destination for the already registered callers in the Authorized Phones Database.

  • Page 67: Interfaces Menu

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Interfaces Menu The Interfaces menu allows you to configure the following settings: • − IP Line Settings IP Lines − IP Phone Templates − IP Phones Logo − FXS Gateways • − FXS (On-board) Line Settings FXS Lines −...

  • Page 68: Ip Lines

    By default, 16 IP lines are available on QX50, 24 IP lines are available for QX200 and 200 IP lines are available on QX2000. The IP Lines page displays a table with the available IP lines on the QX IP PBX. Entering the feature key in the Feature Keys page can enable more IP lines.

  • Page 69: Ip Line Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Enable Hot Desking Capability checkbox is used to enable the Hot Desking feature on the corresponding IP line. The Hot Desking Automatic Logout section is used to configure Hot Desking functionality expiration on the corresponding IP line. This may be •...

  • Page 70: Programmable Keys Configuration

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Grandstream GXP2140 Aastra 9480i(35i) snom 320 • Grandstream GXP2160 • • Aastra 9480iCT snom 360 • Grandstream GXP2200 • • Aastra 6751i snom 370 • Grandstream GXV3140 • Aastra 6753i • snom 710 • Grandstream GXV3175 •...

  • Page 71: Ip Phone Templates

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The following options are available in the Functionality drop down list: Watch Ext. # - watch the extension on the QX IP PBX and a possibility to pickup the call addressed to • that extension.

  • Page 72: Ip Phones Logo

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Local Dial Plan – indicates the number and pattern of digits dialed by the user in order to reach a • particular destination. Send Dial Plan Terminator – is used to switch a dial plan terminator or timeout. When the IP phone •...

  • Page 73: Fxs Gateways

    QX50/QX200/QX2000 Manual II: Administrator’s Guide FXS Gateways The QX FXS Gateway is an analog Gateway that allows connecting analogue phones to a VoIP network. The device can be used with QX IP PBXs to emulate additional FXS ports. Both QX IP PBX and the FXS Gateway should be located in the same network.

  • Page 74: Fxs (On-Board) Line Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide FXS Lines FXS (On-board) Line Settings The FXS (On-board) Line Settings page is used to configure QX lines and to define the caller ID detection type, configure remote party disconnect indication and select the ringer type on each of them. Additionally this page provides an option to enable Loopback diagnostics on the lines.

  • Page 75: Diagnostic Loopback

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The following options are available: Never – the extension will never expire and will remain logged in to the public phone. After the defined period of time – requires the period after which the extension will automatically log out from the public phone.

  • Page 76: Fxo Settings

    The FXO Settings are used to configure the FXO support that allows QX IP PBX to connect to other PBXs or analog telephone lines. The number of available FXO ports is dependent on the type of your QX IP PBX. QX50 has two FXO lines and the QX200 has four FXO lines available. The QX2000 has no own FXO lines, only shared FXO lines are displayed in this page The FXO Settings allows you to limit incoming or outgoing calls for the selected FXO line if required.

  • Page 77: E1/T1 Trunk Settings

    E1/T1 Trunk Settings The QX50/QX200/QX2000 has no own E1/T1 trunks, only shared E1/T1 trunks are displayed in this page, if available. The shared trunks/lines can be edited from this page. Any changes applied in this page will be automatically reflected on the QX E1/T1 gateway(s) that share its E1/T1 trunks.
  • Page 78 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Trunk CAS Signaling Settings page lists the available timeslots of the trunk with CAS signaling and their settings. Incoming Interdigit Service link leads to the page where the dial plan for incoming E1/T1 calls from CO/PBX to the QX IP PBX can be configured.
  • Page 79 QX50/QX200/QX2000 Manual II: Administrator’s Guide CAS Signaling Wizard - Page 2 appears if the Signaling Type on the previous page is set to any of the E&M types or to R2 DTMF. The page provides the possibility of enabling the DID Service on the timeslot(s)
  • Page 80 QX50/QX200/QX2000 Manual II: Administrator’s Guide CAS Signaling Wizard – Page 4 appears only in E1 User mode when signaling selected from Signaling Type drop down list on the CAS Signaling Wizard – Page 2 is R2 (all types) and is used to configure country settings.
  • Page 81 QX50/QX200/QX2000 Manual II: Administrator’s Guide Group B Support manipulation radio button group is present only when R2 signaling selected from Signaling Type drop down list on the previous page is different from R2 DTMF and is used to enable/disable the Group B Support. The Group B Support manipulation radio button group offers following selections: Enable –...
  • Page 82 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Non Automat checkbox switches to non-automatic Terminal Endpoint Identifier (TEI) searching and enables the TEI Address text field that requires a TEI number (digit values from 0 to 63) for connection establishment between CO and E1/T1 client. In automatic...
  • Page 83 QX50/QX200/QX2000 Manual II: Administrator’s Guide The B Channel link leads to the Signaling Type CCS – B Channel Settings page where available timeslots may be enabled/disabled for the voice transfer and echo cancellation feature may be configured. The Force Update option can be optionally used to apply new settings immediately.

  • Page 84: Incoming Interdigit Service

    QX50/QX200/QX2000 Manual II: Administrator’s Guide None configures the system to send ALERT messages without the Progress Indicator information element (IE). • Unconditional configures the system to send ALERT/PROGRESS messages with the Progress Indicator IE. With this option, the system will send its own progress tone.

  • Page 85: Isdn Trunk Settings

    (Multiple Subscriber Number) service, i.e., it can be subscribed to multiple numbers from the CO, and two simultaneous calls can take place at a time. The QX50/QX200/QX2000 has no own ISDN trunks, only shared ISDN trunks are displayed in this page, if available. The shared trunks/lines can be edited from this page.
  • Page 86 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Connection Type manipulation radio button group allows you to choose the connection type for the selected trunk(s): In case of connection to the CO (User interface type is • PTP (Point to Point) selected on QX IP PBX) choose this option if only QX is...
  • Page 87 QX50/QX200/QX2000 Manual II: Administrator’s Guide The fields in the MSN Number column require the MSN numbers allocated to the QX. At least one MSN number should be defined in this page. The system displays an error message if the same MSN Please Note: number is used twice in this page.
  • Page 88 QX50/QX200/QX2000 Manual II: Administrator’s Guide The T302 Timer text field requires the value for the T302 ISDN L3 Timers: timer in milliseconds (digit values from 0 to 15000). It • indicates that the time frame system is waiting for a digit to be dialed.

  • Page 89: Authorization Parameters

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Disable P-Asserted-Identity radio button disables the P-Asserted-Identity feature for both incoming and outgoing calls. P-Asserted-Identity: The Override CLID with P-Asserted-Identity radio button selection enables SIP P-Asserted-Identity support. For the calls from SIP to ISDN if Invite SIP message contains a P-Asserted-Identity, then the CallerID on ISDN is sent with the original Caller ID, which comes from the identity field.

  • Page 90: Telephony Menu

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Telephony Menu The Telephony menu allows you to configure the following settings: • VoIP Carrier Wizard • − Call Routing Call Routing Table − Local AAA Table − Global Speed Dial Directory − SIP Tunnel Settings −...

  • Page 91: Voip Carrier Wizard

    QX50/QX200/QX2000 Manual II: Administrator’s Guide VoIP Carrier Wizard The VoIP Carrier Wizard is used to define access codes for available VoIP Carrier accounts which will particularly allow you to reach users over IP-PSTN providers or to call to the peers registered on the certain SIP servers by dialing simple digit combinations.

  • Page 92: Call Routing Table

    QX50/QX200/QX2000 Manual II: Administrator’s Guide A group of Host address and Port text fields respectively require the host address (IP address or the host name), the port number of the Outbound Proxy, Secondary SIP Server and the Outbound Proxy for the Secondary SIP Server. These settings are provided by the SIP servers’ providers and are used by QX IP PBX to reach the selected SIP servers.
  • Page 93 QX50/QX200/QX2000 Manual II: Administrator’s Guide Fig.II- 137: Call Routing table – brief preview Defining patterns in the Call Routing Table avoids registering QX IP PBX at the routing management server and gives you an option to establish a direct connection to the destination or to use a SIP server for call routing.
  • Page 94 QX50/QX200/QX2000 Manual II: Administrator’s Guide Number of Discarded Symbols requires the number of symbols that should be discarded from the beginning of the routing pattern. The field should be empty if digits do not need to be discarded. Only numeric values are allowed for this field, otherwise the error message “Error: Number of Discarded Symbols is incorrect - digits...
  • Page 95 QX50/QX200/QX2000 Manual II: Administrator’s Guide If this checkbox is not selected in the Call Routing Wizard first page, the overall call duration will be unlimited. When this checkbox is selected, Call Routing Wizard - Routing Overall Call Limitation Settings page will be displayed.
  • Page 96 QX50/QX200/QX2000 Manual II: Administrator’s Guide field where the maximum duration of the call (in seconds) should be defined. Once the call duration reaches the value defined here, the call will be disconnected without prior notice. The Play audible signal before Intercom activation checkbox is appeared only if PBX Intercom is selected as Destination Type (see Manual III –...
  • Page 97 QX50/QX200/QX2000 Manual II: Administrator’s Guide Enable Privacy - with this selection, SIP privacy will be specified for the corresponding route. This selection enables a group of checkboxes in order to choose the key headers that are to be fully or partly hidden or replaced. The Require Privacy checkbox selection is used to restrict the delivery of •...
  • Page 98 QX50/QX200/QX2000 Manual II: Administrator’s Guide down list will require to select the FXO line number or ISDN/E1T1 trunk correspondingly, and on the next step, a list of timeslot(s) used to receive calls from the defined caller. The Call Routing Wizard – Date/Time Rules - Add Entry page appears if the Set Date / Time Period(s) checkbox previously had been enabled on Page 1 of the Local Call Routing Wizard.

  • Page 99: Call Routing

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Call Routing Wizard – Tracing/Debug Options page appears if the Set Tracing / Debug Options on This Rule checkbox was previously enabled on Page 1 of the Local Call Routing Wizard. It will require information about the tracing/debug options.

  • Page 100: Local Aaa Table

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Regardless of whether the Route all incoming SIP calls to Call Routing checkbox is selected or not, SIP calls from external callers will or may go to the Call Routing table, so any unprotected routing rule can be misused. That is why it is strongly recommended to secure the rules in the Attention: Call Routing table by setting the filtering or authentication options.

  • Page 101: Allowed Characters And Wildcards

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The View/Download Speed Dial Directory link is used to download the configuration file to the PC and opens the file-chooser window where the saving location may be specified. The Remove Speed Dial Directory link is used to restore the default configuration.

  • Page 102: Best Matching Algorithm

    Call Routing table. Please Note: Used to indicate the full SIP address (example: 20233@sip.epygi.com). This pattern is mainly used to call back users registered on the SIP server different from the one where the called party is registered.
  • Page 103 QX50/QX200/QX2000 Manual II: Administrator’s Guide The more matching digits a pattern contains, the higher its priority. The total number of matching digits/symbols inside and outside the braces/brackets Criterion 2 The more matching digits outside braces/brackets a pattern contains, the higher its priority.
  • Page 104 QX50/QX200/QX2000 Manual II: Administrator’s Guide Step 2: The two groups of patterns are arranged separately from each other by the total number of matching digits inside and outside the braces/brackets in the descending order (Criterion 2). The patterns that contain the same number of matching digits are grouped into sub-lists.

  • Page 105: Entering Sip Addresses Correctly

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Entering SIP Addresses Correctly Calls over IP are implemented based on Session Initiating Protocol (SIP) on the QX IP PBX. When making a call to a destination that is somewhere on the Internet, a SIP address must be provided.

  • Page 106: Class Of Service

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Password text field requires the authentication password. The User Name and Password should match both on master and slave QX IP PBXs for the successful SIP tunnel Please Note: establishment. The Symmetric NAT checkbox should be selected when the slave QX IP PBX is located behind the symmetrical NAT.

  • Page 107: Call Recording Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide For example, if an extension is not assigned to a certain class of service and an attempt is made to place a call from that extension using routing rule with the Class of Service enabled, then “Number dialed does not exist” message will be played to the caller.
  • Page 108 QX50/QX200/QX2000 Manual II: Administrator’s Guide handset, Recording Box is accessible by calling the Recording Box extension. On QX IP PBX's Web Management, call recordings are available from Extensions Management page by clicking on the Recording Box extension. Following limitations apply to the call recording on the QX IP PBX: Calls to Auto Attendant or Voicemail cannot be recorded.

  • Page 109: General Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Recording To drop down list is for selecting the Recording Box extension Extensions Management) to be used for storing the recordings. The Description text field should contain some descriptive text related to recording rule.

  • Page 110: Stun Parameters

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Selecting Use STUN will switch to automatic discovery of Mapped settings for the RTP UDP traffic over NAT. STUN settings are configured on the STUN Parameters page (see below). Selecting Use Manual NAT Traversal allows you to manually...

  • Page 111: Rtp Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Add Entry page includes the following text fields: IP address requires the IP address that is placed behind NAT within the local network. Subnet Mask requires the subnet mask corresponding to the specified IP address.

  • Page 112: Sip Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Enable RTCP Support enables Real Time Control Protocol support and allows for the RTCP packets transmission. RTCP protocol is used for monitoring the RTP streams and changing RTP characteristics depending on Network conditions. The RTP Settings – Edit Entry page offers a drop down list and a checkbox.

  • Page 113: Sip Aliases

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Custom allows manually defining the Registration Timeout, Registration Failure Timeout, Transaction Duration and Session refresh timeout SIP timers (in seconds). • SIP Aliases This page is used to create a list of QX IP PBX's hostnames register on remote DNS servers.

  • Page 114: Rtp Streaming Channels

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Besides using static text in the subject line, you may want to use the predefined tags to combine the needed subject: Hostname - the hostname of the QX IP PBX. Displayname - the caller's display name. This value is •...

  • Page 115: 3Pcc Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide For FXS lines: Transmit Gain defines the phone speaker volume on the call. Receive Gain defines the volume of the phone microphone on the call. For FXO lines: Transmit Gain defines the level of voice transmitted from QX IP PBX to the FXO network.
  • Page 116 QX50/QX200/QX2000 Manual II: Administrator’s Guide When a RADIUS client is enabled on the QX IP PBX, and according to the configuration of AAA Required option, the RADIUS server will be used to authenticate user and/or to account for the call. This can be accomplished by automatic detection of the caller’s number or a customized login prompt where the caller is expected to enter a username and password.

  • Page 117: Dial Timeout

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Dial Timeout The Dial Timeout Settings page is used to adjust the dialing timeout setting. The Routing Dial Timeout setting specifies a period of time after the last dialed digit that the system identifies as a completion of dialing.

  • Page 118: Firewall Menu

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Firewall Menu The Firewall menu allows you to configure the following settings: • − Firewall and NAT Firewall − Advanced Firewall Settings − IDS Log • − View All Filtering Rules Filtering Rules − Incoming Traffic/Port Forwarding −...

  • Page 119: Firewall And Nat

    IDS Log The IDS logging page (available only for QX50/QX200) contains information about dropped packets and the senders responsible for those packets. IDS discards dangerous packets or packets including intrusion attacks. It generates a table with the IDS log report. The administrator can be notified about newly logged entries in various ways (mail, display notification, Flashing LED, sms) depending on the settings in the Event Settings page.

  • Page 120: View All Filtering Rules

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The IDS Logs table is a list of new or read IDS entries and descriptions referring to them. The table provides a status row that has the value New if the entry is still unread or it is empty if the entry has already been read.

  • Page 121: Incoming Traffic/Port Forwarding

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Incoming Traffic/Port Forwarding The Incoming Traffic/Port Forwarding filter is for incoming traffic. The rules here allow or deny systems on the Internet to reach the services of QX IP PBX’s LAN. The NAT service should be enabled on the QX IP PBX to provide the possibility of Port Forwarding in the Incoming/ Forwarding filtering rules.

  • Page 122: Sip Access

    QX50/QX200/QX2000 Manual II: Administrator’s Guide SIP Access SIP Access is used to allow or deny the SIP access to or from the particular SIP servers, SIP hosts or a group of them. The SIP Access filtering rule may prevent or allow incoming or outgoing SIP calls to or from specified SIP server(s) or host(s).

  • Page 123: Service Pool Configuration

    QX50/QX200/QX2000 Manual II: Administrator’s Guide It is not allowed to forward incoming packets when the NAT service is disabled on the QX IP PBX. Port Translation text field is available for “Allowed” action only Please Note: and optionally requires the port number that will stand instead of the original port number when incoming packet is being forwarded.

  • Page 124: Ip Pool Configuration

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Add page is used to add new services and includes the following text fields and buttons: Service Name requires a name for the service that should be added. Protocol includes a list of possible protocols to be selected.
  • Page 125 QX50/QX200/QX2000 Manual II: Administrator’s Guide The IP Pool Group Configuration page displays a list of all the added member IP addresses for the selected group. It offers the following components: Current Group provides read-only information about the current group name the members are listed for.

  • Page 126: Sip Ids Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide SIP IDS Settings The SIP IDS Settings page includes the following components: Enable SIP IDS checkbox selection allows to prevent the SIP attacks. The Add the IP address into the Blocked IP list in Firewall checkbox allows to block SIP attacker’s IP address.

  • Page 127: Network Menu

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Network Menu The Network menu allows you to configure the following settings: • − IP Static Routes IP Routing Configuration − IP Policy Routes − PPTP/L2TP Routes • − DHCP Server DHCP Settings − DHCP Leases −...

  • Page 128: Ip Static Routes

    QX50/QX200/QX2000 Manual II: Administrator’s Guide IP Routing Configuration Routing is used to relay information across the Internet from a source to a destination. Along the way, at least one intermediate node is typically encountered. Routing is different than bridging. The main difference between bridging and routing is that bridging operates at the OSI Data Link Layer (Level Two Media Access Control Layer) and routing operates at OSI Network Layer (Level Three).

  • Page 129: Pptp/L2Tp Routes

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Add IP Policy Route page offers the following input options: Priority requires a numeric value (from 1 to 252) to define the priority of the routing rule. The lower the number, the sooner the routing rule will take effect (higher priority).

  • Page 130: Dhcp Server

    QX50/QX200/QX2000 Manual II: Administrator’s Guide DHCP Server The DHCP Settings for the LAN Interface page offers the following input options: Enable DHCP Server checkbox activates the DHCP server on QX IP PBX. With this checkbox enabled, QX IP PBX will be able to assign dynamic IP addresses to the devices in its LAN.

  • Page 131: Dhcp Advanced Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide DHCP Advanced Settings The DHCP Advanced Settings page is used to modify the advanced options of the DHCP server on the QX IP PBX. This page contains a table where a list of default DHCP server options is already defined.

  • Page 132: Dhcp Settings For The Vlan Interface

    QX50/QX200/QX2000 Manual II: Administrator’s Guide DHCP Settings for the VLAN Interface DHCP Settings for the VLAN Interface is used to establish virtual networks in the QX IP PBX’s LAN or to integrate the QX IP PBX into the corporate network’s virtual LAN/WAN. DHCP service can be activated both on LAN or WAN interfaces. VLAN is useful in corporate companies to divide large networks into groups and to have devices like QX IP PBX s and IP phones in each network separated (for example, to separate networks for data and voice transmission).

  • Page 133: Dynamic Dns Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Zone field displays the QX IP PBX’s host domain name as it is configured in the System Configuartion Wizard. Time to live (TTL) text field indicates the time (in seconds) during which the DNS server will keep the resolved names in its cache.

  • Page 134: Advanced Ppp Settings

    PPP/ PPTP Settings The PPP/PPTP Settings page (available only for QX50/QX200) is used to establish a connection over the DSL link, or any other type of uplink, to the ISP. A connection is needed to set up and make or receive calls through PPP over Ethernet. The connection may be configured for manual setup or always up.

  • Page 135: Global Snmp Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Disable CCP (Compression Control Protocol) negotiation - this option should only be selected if the peer system is not working properly. For example, if it is not accepting the requests from the PPPD (Point-to-Point Daemon) for CCP negotiation.

  • Page 136: Snmp Trap Settings

    Interface Type manipulation radio buttons (available only for QX50/QX200) selection allows to choose whether the virtual interface will be LAN or WAN. VLAN ID text field requires the virtual network ID. Numeric value in a range from 0 to 4094 is allowed in this field.

  • Page 137: Ipsec Configuration

    QX50/QX200/QX2000 Manual II: Administrator’s Guide VPN Configuration A VPN (Virtual Private Network) is established to connect two local networks (intranets) securely over the Internet securely. The VPN routers manage authentication between servers and clients and handle data encryption for the connection. Only authorized users may access the network and the data exchange cannot be intercepted.
  • Page 138 QX50/QX200/QX2000 Manual II: Administrator’s Guide selected, the error message “One Record should be selected” will Fig.II- 223: IPSec Configuration - Connection Settings page appear. More than one record may be selected at a time to be stopped. Add leads to the Add IPSec Connection wizard where a new IPSec connection can be defined and specified. The wizard provides several pages.
  • Page 139 The Local ID and Remote ID text fields may have the values in one of the formats presented below: IP address – example: 10.1.19.32. Host name – example: vpn.epygi.com. This form requires • additional resources to resolve the host name, therefore it is •...

  • Page 140: Pptp/L2Tp Configuration

    QX50/QX200/QX2000 Manual II: Administrator’s Guide This device <> Remote Gateway allows access from the local QX IP PBX to the remote VPN gateway (local subnet and remote subnet are not included). This includes management access. The checkbox is disabled when “This device<>NAT<>[Internet]<>Peer” or “This device<>[Internet]<>NAT<>Peer” the is selected from the VPN Network Topology drop down list on the first page of the IPSec Connection Wizard.
  • Page 141 QX50/QX200/QX2000 Manual II: Administrator’s Guide The Host Name and a Password specify each side. The client should know the server’s name and password (the QX IP PBX server has no password) and the server should set the client’s host name and a password. The client and server settings have to match on both sides for successful connection establishment.
  • Page 142 QX50/QX200/QX2000 Manual II: Administrator’s Guide establishment. The manipulation radio buttons selection on this page allows you to choose whether the new connection will be a client or a server. For the Client radio button selection, no further details need to be provided.
  • Page 143 QX50/QX200/QX2000 Manual II: Administrator’s Guide Press the Add button on the IPSec Connection Settings page. The IPSec Connection Wizard will appear in the browser window. To Specify an IPSec Connection Select a VPN Peer Type and assign a name to the IPSec Connection. Press Next to go to the next page of the IPSec Connection wizard.

  • Page 144: Status Menu

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Status Menu The Status Menu consists of the following sections: • − General Information System Status − Network Status − Lines Status − Memory Status − Hardware Status − SIP Registration Status − IP Lines Registration Status −...

  • Page 145: General Information

    QX50/QX200/QX2000 Manual II: Administrator’s Guide System Status General Information The General Information page includes the following information: Uptime duration - Period QX IP PBX is running since last reboot. • Device hostname - QX IP PBX device host name. Application Software - Software and file system versions •...
  • Page 146 QX50/QX200/QX2000 Manual II: Administrator’s Guide Extension shows the extension number of the selected telephone line. Static Parameters: Display Name shows the corresponding name. Phone State may have the value On Hook or Off Hook. For IP Line Status, this field may additionally have Not Configured and Temporary Offline values.

  • Page 147: Memory Status

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Memory Status The Memory Status page includes tables with the available User Space information for each extension. These tables display the space used by the voice mailbox and uploaded/recorded system greetings. It shows the free and total space (counted in minutes/seconds) for every extension.

  • Page 148: Sip Registration Status

    QX50/QX200/QX2000 Manual II: Administrator’s Guide SIP Registration Status The SIP Registration Status is a table displaying the SIP registration information of the QX IP PBX extensions. The table contains a list of all the registered extensions of the QX IP PBX ,...

  • Page 149: System Events

    For example, if the event was caused by the IDS service, the Check IDS link (available only for QX50/QX200) appears in the reference row that will lead to the page, or if the event has occurred due to incorrect mail sending or SIP registration, the corresponding links will be seen in the Reference column of the table.

  • Page 150: Successful, Missed And Unsuccessful Calls

    Mail has been selected, even if not specifically selected. Flash LED (available only for QX50/QX200) - The flash LED (ORANGE) will blink every second and a notification will be displayed on the bottom of all pages. For some events the LED will start flashing after a delay.

  • Page 151: Call History Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Number of Records displays the current number of statistics entries in the table. For successful calls, Total Duration, Maximum Duration, Average Duration and Minimum Duration statistics are displayed on top of the table. Unsuccessful Outgoing Calls pages consist of the general...

  • Page 152: Cdr Archive

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Maximal Number of Displayed Call Records drop down lists are used to select the number of Successful, Missed and Unsuccessful Outgoing statistics entries to be displayed in the corresponding Call History tables. If the record numbers exceed the numbers specified in these drop down lists, the oldest record will be removed.

  • Page 153: Archiving Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Archiving Settings The Archiving Settings page is used to configure the automatic archiving of the Call History. The Percentage of Total Memory used for Archive drop-down list is used to select the internal memory space (in percents) that can be used for storing the archived Call History.

  • Page 154: Rtp Statistics

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Select or deselect the Enable Call Reporting checkbox to enable or disable statistics recording. If enabling the statistics, the maximum number of records to be stored in the statistics table should be selected from the corresponding drop down lists.

  • Page 155: Fax Statistics

    QX50/QX200/QX2000 Manual II: Administrator’s Guide RTP Statistics is logged only when at least one of the call endpoints is located on the QX IP PBX. For example, it will not be logged when: calls incoming from or addressed to the IP lines or remote extension, Please Note: •...

  • Page 156: Successful Calls And Unsuccessful Outgoing Calls

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The From and To drop down lists offer a search by the Conference Duration, specified by the list of values. The field From must indicate a shorter duration than the field To. Otherwise the error message "Minimal duration should be less than maximal duration" prevents statistics filtering.

  • Page 157: Lan And Wan Interface Statistics

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Enable Call Reporting checkbox enables conference Call History reporting. The selected number of statistics entries will be displayed in the Conference Call History tables. The Maximal Number of Displayed Conference Call Records drop down lists are used to select the number of Conference Call, Successful and Unsuccessful statistics entries to be displayed in the corresponding Conference Call History tables.

  • Page 158: Network Transfer

    Time range of statistic table - the drop down list includes the period (in days) statistics data that is to be collected and the corresponding diagram charts that are to be built. Interface drop-down list (available only for QX50/QX200) offer the values: WAN - Wide Area Network (WAN) events only LAN - Local Area Network (LAN) events only •...

  • Page 159: Pstn Channel Usage

    QX50/QX200/QX2000 Manual II: Administrator’s Guide PSTN Channel Usage The trunk checkboxes are used to select the port number(s) over which the FXO traffic chart will be built. At least one Trunk checkbox should be selected, otherwise error message appears. The PSTN Channel Usage page is not available for QX2000.

  • Page 160: Maintenance Menu

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Maintenance Menu The Maintenance menu allows you to configure the following settings: • − Security Diagnostics Diagnostics − Call Capture − Ping − Traceroute • − System Logs Settings System Logs − Remote Logs Settings −...

  • Page 161: Security Diagnostics

    DNS primary and secondary (if configured) servers' accessibilities. The Start FXO Diagnostics button (available only for QX50/QX200) runs FXO diagnostic tests to determine the optimal value for the FXO country specific regional setting (CSRS) appropriate to your PSTN provider. Once the FXO diagnostic is complete, the recommended value should be set manually on the fxocfg hidden page.

  • Page 162: Ping

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Active Calls sub-page lists all FXO/FXS active calls on the QX IP PBX for the certain moment. Capture Timeout text field requires the time period (in seconds) during which the call will be captured.

  • Page 163: Traceroute

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Traceroute Traceroute Target is used to enter the IP address or host name of the destination to be trace routed. The Start Traceroute button is used to process the router triggering to check the Internet connection.

  • Page 164: Remote Logs Settings

    QX IP PBX with Telnet protocol (port number 645) and access the logs selected on this page. This is done for remote QX IP PBX’s diagnostics and is mainly used by Epygi’s Technical Support Office. To make the QX IP PBX’s logs open for remote access, appropriate Firewall level or Filtering Rules must be created.

  • Page 165: Users

    QX50/QX200/QX2000 Manual II: Administrator’s Guide User Rights Management The User Rights service sets restrictions on the GUI access for various users, permits or denies the access to certain Web GUI configuration pages and creates multilevel user management of the QX IP PBX. The feature is useful to the ISPs in order to set the restrictions for certain customers to manage the QX IP PBX’s configuration.

  • Page 166: Roles

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The password can consist of numeric values only. Up to twenty (0-20) digits are allowed. A corresponding warning appears if any other symbols are inserted. Please Note: The Enable User and Disabled User functional buttons are used to enable or disable the Local Administrator’s account.

  • Page 167: Automatic Backup

    QX50/QX200/QX2000 Manual II: Administrator’s Guide configuration. Unlike the factory default settings restore procedure initialized from the Reset button on the QX IP PBX board, this link will keep the following data: Please Note: Call History Transfer Statistics • System Events •...

  • Page 168: Upload Legible Configuration

    Firmware Update This window allows updating the software of QX IP PBX by installing new firmware (image). Users registered at Epygi will receive a notice when new firmware is available and will be able to download it from the Epygi Technical Support WEB page.

  • Page 169: Upload Firmware

    QX50/QX200/QX2000 Manual II: Administrator’s Guide User specific GUI states • The following main processes will be stopped during the firmware update and will be restarted after the installation is completed: Voice Software Network Time Protocol Daemon • Network Interface Statistic Daemon •...

  • Page 170: Get Firmware From Server

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Get Firmware From Server The Get Firmware From Server page allows you to get a new Firmware (image) from the FTP server. Firmware URL text field requires the path of new firmware image which located on the FTP server.

  • Page 171: Automatic Firmware Update

    The detailed instructions on the functionality of automatic firmware update as well as server configuration are described in the “Automatic Firmware Update” document which you can find at the Epygi Web support portal. This page consists of the following components: The Enable Automatically Firmware Update checkbox selection enables the automatic firmware update service on the QX IP PBX.

  • Page 172: Registration Form

    Epygi Technical Support Center. It provides several links offering the following registration options: Register now leads to the Epygi Technical Support System Registration page and requires customer’s information to submit the QX IP PBX registration form. Remind me later hides the registration notification in the QX IP...

  • Page 173: Appendix: Pbx Services For Qx Ip Pbx's Administrator

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Appendix: PBX Services for QX IP PBX’s Administrator The following PBX Services are accessible at the dial tone, characterized by beginning with the key Allows to modify Auto Attendant greeting and menu messages, as well as to manage universal extension messages.

  • Page 174: Appendix: Conference Services For Moderators And Participants

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Appendix: Conference Services for Moderators and Participants This chapter describes the feature codes for the Conference Services that enable the moderator and participants to manage call conferences from the phone. Conference Services accessible during the conference: Keys To invite a participant dial *1 + Participant's SIP address (or *1 + Routing Number).
  • Page 175 QX50/QX200/QX2000 Manual II: Administrator’s Guide With this key combination, any participants in the conference may mute and unmute themselves during the conference. Mute/Unmute  You may accelerate dial out by a pound (#) sign at the end of your dialed number.

  • Page 176: Appendix: System Default Values

    Default – English Language Pack Current Language Pack – none Extensions Management Extension Length – 3, once applied extensions 00, 101-150 appear for QX50, (for QX50/QX200) 00, 101-302 appear for QX200 Extensions Management Extension Length – 4, once applied extensions 00, 1001-1200 appear for QX2000 (for QX2000) Extension Settings –...
  • Page 177 Show on Public Directory – disabled Percentage of Total Memory for extensions 101-102 – 5%, Percentage of Total Memory for extensions 103-118 – 0.4% (for QX50) Percentage of Total Memory for extensions 103-126 – 0.4% (for QX200) Display name – none Password –...
  • Page 178 Force Self Codecs Preference for Inbound Calls – disabled SRTP Policy – Accept anything Conference Management and Email Feature is disabled by default Default Settings For QX50/QX200: Percentage of System Memory – 1% Universal Extension Recordings For QX2000: Percentage of System Memory – 0.08% No entries Extension Directory...
  • Page 179 QX50/QX200/QX2000 Manual II: Administrator’s Guide Enable firmware version control – enabled Parameter System Default Value Configure IP phones from – WAN (for QX50/QX200) Phones Default Template – systemdefault IP Phone Templates – no custom templates IP Phone Logo – disabled, no custom logos uploaded FXS Gateway Management –...
  • Page 180 QX50/QX200/QX2000 Manual II: Administrator’s Guide Address-empty Parameter System Default Value Recording Type – Always start automatically Max Recording Duration – 1 hour Recording To – same as extension number Description – empty NAT Traversal for SIP – Automatic SIP and RTP Parameters – Use STUN SIP TCP Port –...
  • Page 181 QX50/QX200/QX2000 Manual II: Administrator’s Guide Fool Portscanner – disabled Parameter System Default Value Firewall Enable Firewall – disabled (for QX2000) Ping Stealth – enabled Outgoing Traffic - MS File Sharing (Blocked for all) Filtering Rules SIP Access (Allowed for all) Enable SIP IDS –...

  • Page 182: Extension Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Server Name – ftp.epygi.com Parameter System Default Value Server Port – 21 Update Method – ftp Username – anonymous Password – empty Check and notify – Every day at 0:00 Extension Settings Maximal mail message duration - 5 min...
  • Page 183 QX50/QX200/QX2000 Manual II: Administrator’s Guide No entries in the table Parameter System Default Value For Any Callers – all services are disabled Caller ID Services Call Blocking message files – default Intercom – Allow Activation on Request Activation Signal –Ring Only if Requested...

  • Page 184: Appendix: Moderator's Menus

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Appendix: Moderator's Menus This Appendix explains all menus that can be accessed and configured by conference moderators. (Applicable if the Conference Server feature is activated on the system.) Conference Moderator’s Main Page The Moderator’s Main Page can be accessed by clicking on the conference ID link on the...

  • Page 185: Conference Progress

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Conference Progress The Conference Progress page displays information about the conference, including the list of participants, and allows moderator to manage the conference. The following read-only data is displayed on this page: Conference ID – the unique ID on the conference.

  • Page 186: Recorded Conferences

    (where hostaddress can be an IP address, for example, 192.168.90.10, or a host name, e.g., sip.epygi.com). The port number is optional for the SIP address. If no port is specified, 5060 will be used. The range of valid ports is between 1024 and 65536.

  • Page 187: General Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Recording free space field displays the free space allocated for the corresponding conference. The New recordings field displays the number of new recorded conferences in the recording box. All new recordings are marked in bold.

  • Page 188: Recording Settings

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Participant Password can be entered to require a password for participant access to the conference. It has to be entered twice for confirmation. The password entered here should be used by the participant to join the conference. The participant can participate in the conference only according to the rights (speaker or listener) granted by the moderator.

  • Page 189: Customization

    QX50/QX200/QX2000 Manual II: Administrator’s Guide The Enable Recording checkbox enables an option to be used for active conferences to perform the online recordings. With this checkbox selected, a group of radio buttons is activated to select the storage for the recorded conference audio files.

  • Page 190: Participants

    (where hostaddress can be an IP address, for example, 192.168.90.10, or a host name, e.g., sip.epygi.com). The port number is optional for the SIP address. If no port is specified, 5060 will be used. The range of valid ports is between 1024 and 65536.

  • Page 191: New Participants Configuration

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Confirmation Type list is used to set the password protection for the participant joining the active conference. Star (*) selection allows the participant to accept the conference invitation by pressing the * button. Only participants connected to the conference with the moderator password will be provided with the permissions to manipulate the conference.

  • Page 192: Handset Added Participants Configuration

    QX50/QX200/QX2000 Manual II: Administrator’s Guide Selecting the New Participant Indication checkbox will enable a beep indication during the active conference when a new user joins or leaves the conference. Handset Added Participants Configuration This page is used to configure the settings of participants dialed out from the handset by the moderator during the active conference. Once the handset...

  • Page 193: Send Notification Mail

    QX50/QX200/QX2000 Manual II: Administrator’s Guide During this period, participants will be able to communicate with each other. However, this does not mean that the conference is activated; the participants will be dialed out (if any) and the recording will start (if configured) only after the configured scheduled time comes.

  • Page 194: Appendix: Software License Agreement

    CONDITIONS, YOU MAY NOT USE THE HARDWARE OR SOFTWARE. License. Epygi Technologies, LTD. (the "Licensor"), hereby grants to you a non-exclusive right to use the Quadro or QX Operational Software program, the documentation for the software and such revisions for the software and documentation as the Licensor may make available to you from time to time (collectively, the "Licensed Materials").
  • Page 195 692-1166. 15. Free Software. Certain software utilized in the Epygi products is free software in its original form or in its modified form. Both types of free software are available to you free of charge for redistribution or modification under certain conditions. Permission is granted to copy, distribute and or/modify any free software you wish to download, whether in its original or modified forms, under the GNU General Public License or Free Documentation License, Version 1.1 or any later version published by the Free Software Foundation.

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