Troubleshooting - Active Care Medical Prowler 3410 Owner's Manual

Questions? Call 866.621.4933 or visit www.activecaremed.com.

8. TROUBLESHOOTING

This table is only a guide to aid you in getting your scooter operating, should you
have any problems. If you are unable to get your scooter operating, please contact
your Authorized Service Center.
Table1: Basic Troubleshooting
Symptom Possible Cause
Scooter does 1. Key switch is not "ON"
not move
2. Main circuit breaker tripped
3. Brake release lever in
4. Charger connected to outlet 4. Disconnect charger
5. Battery power low
6. Battery harness loose or
7. Scooter shuts down to
7. Controller error
Scooter feels 1. Tire pressure low
wobbly when
2. Seat is loose
driven
3. Bearing in tiller worn
Range less 1. Charging too infrequently
than
2. Defective or worn out
expected
3. Cold weather reduces
4. Defective charger
Brake squeals 1. Dirt in brake pad
Brake release 1. Rust and corrosion
lever sticks
Stiffness in 1. Possible grime build-up
steering
Prowler Owner's Manual
'Freewheel Mode'
unplugged
conserve battery
battery
battery life
Solution
1. Turn key switch to "ON"
2. Reset circuit breaker in trunk
area
3. Place lever to 'Drive Mode'
5. Recharge battery
6. Plug harness into connector
7. Cycle key switch "OFF", then
"ON"
7. Check diagnostic light for Flash
Code (See Table 2 to get
solution)
1. Inflate tires
2. Check seat for loose hardware
or damage. Ensure seat in
locked position
3. Replace bearings
1. Charge scooter more often
2. Load test batteries. If
necessary replace.
3. Allow batteries to reach room
temperature and then fully
recharge
4. Contact your Authorized
Service Center
1. Blow dirt out with air pressure
hose
1. Spray ball detent area with
lubrication oil.
1. Lubrication rod end joints
21