Troubleshooting - Active Care Medical Prowler 3310 Owner's Manual

For service assistance, please call your authorized ActiveCare dealer.
This table is only a guide to aid you in getting your scooter operating, should you have any
problems. If you are unable to get your scooter operating, please contact your Authorized
S ervice Center.
Table 1: Basic Troubleshooting
Symptom
Scooter does 1. Key switch is not "ON"
not move
2. Main circuit breaker tripped
3. Brake release lever in
4. Charger connected to outlet
5. Battery power low
6. Scooter shuts down to conserve
7. Controller error
Scooter feels 1. Seat is loose
wobbly when
driven
2. Bearing in tiller worn
Range less than 1. Charging too infrequently
expected
2. Defective or worn out battery
3. Cold weather reduces battery
4. Defective charger
Erratic behavior 1. Faulty engager
when engager
is operated
Brake squeals 1. Dirt in brake pad
Brake release 1. Rust and corrosion
lever sticks
Stiffness in 1. Possible grime build-up
steering
The diagnostic flash codes for your scooter are designed to help you perform basic
troubleshooting quickly and easily. A diagnostic flash code flashes from the diagnostic light in
the event one of the conditions listed below develops.
Prowler 3310/3410 Owner's Manual

Troubleshooting

Possible Cause
'Freewheel Mode'
battery
life
Solution
1. Turn key switch to "ON".
2. Reset circuit breaker in trunk area.
3. Place lever to 'Drive Mode'.
4. Disconnect charger.
5. Recharge battery.
6. Cycle key switch "OFF", then "ON".
7. Check diagnostic light for Flash
Code (See Table 2 to get solution).
1. Check seat for loose hardware or
damage. Ensure seat in locked
position.
2. Replace bearings.
1. Charge scooter more often.
2. Load test batteries. If necessary,
replace.
3. Allow batteries to reach room
temperature and then fully
recharge.
4. Contact your Authorized Service
Center.
1. Contact your Authorized Service
Center.
1. Blow dirt out with air pressure hose.
1. Spray ball detent area with
lubrication oil.
1. Lubricate rod end joints.
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