Plantronics Savi W710-M User Manual
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Plantronics Savi W710-M User Manual

Multi device wireless headset system
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Savi
W710-M/W720-M
®
Multi Device Wireless Headset System
User Guide

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Summary of Contents for Plantronics Savi W710-M

  • Page 1 Savi W710-M/W720-M ® Multi Device Wireless Headset System User Guide...

  • Page 2: Table Of Contents

    Mobile Phone and Headset Audio Combine Audio From Any Two Lines or Channels Conference Up to Three Additional Headsets Conferencing Additional Headsets and Security Levels Advanced Use Install Plantronics Hub Start Hub Hub Tabs Hub Settings Options Ring Tones and Volumes...
  • Page 3 Softphones and Media Players Presence Wireless Advanced Additional Device Management Tools...

  • Page 4: Welcome

    V10 or better must be on the user’s system (Required) DECT Enhanced Security Plantronics is a member of the DECT Forum has fully adopted their recommendations for enhancements to security within all DECT products. Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI.

  • Page 6: What's In The Box

    What's in the Box WH300 headset (monaural) WH350 headset (binaural) Base and charge cradle USB cable Telephone interface cable Power supply...

  • Page 7: Base And Headset Basics

    Base and Headset Basics Base Power jack Computer button Handset lifter jack Mobile phone button Telephone interface cable jack Desk phone button USB port Bluetooth pairing button/LED Desk phone speaking volume Subscription button/LED Desk phone configuration switch Charging LED Desk phone listening volume Headset Headset LED Mute button...

  • Page 8: Accessories

    Accessories Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset. HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.

  • Page 9: Customize Your Headset

    Customize Your Headset Optimize the comfort and fit of your headset. Adjust the Headband To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears. On the WH300, position the stabilizer T-bar above your ear.
  • Page 10 Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.

  • Page 11: Charge Your Headset

    Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours. NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.

  • Page 12: Desk Phone: Connect And Call

    Desk phone + HL10 lifter (sold separately) See the user guide at plantronics.com/accessories for details. Desk phone + EHS cable (sold separately) See the user guide at plantronics.com/accessories...

  • Page 13: Make A Desk Phone Call

    Make a Desk Phone Call While wearing headset, short press base desk phone button. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. If you do not hear a dial tone, open side panel and adjust middle configuration switch until you do.

  • Page 14: Mobile: Connect And Call

    Mobile: Connect and Call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base. Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue.

  • Page 15: Computer: Connect And Call

    Computer: Connect and Call Connect Your Computer Connect the USB cable. Place a Softphone Call While wearing your headset, short press the base computer button. Dial a call from your computer softphone. End the call by pressing the headset call control button. Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches.
  • Page 16 If media does not begin playing, assure "Savi 7xx" is selected from your list of connected Bluetooth devices. To stop media playing, press the base mobile button again.

  • Page 17: Headset Features

    For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit www.plantronics.com/health-safety/ Headset Power If the headset battery is installed and charged, the headset is automatically on. The headset does not have an on/off button.

  • Page 18: Headset Battery Level

    There are two ways to determine your headset battery status. View System Tray Icon With Plantronics software installed, a headset icon will appear in your system tray, displaying battery status. A warning will be issued if your headset’s battery is critically low.

  • Page 19: Adjust Your Headset Volume

    (see below). Mobile phone volume can be adjusted on the mobile phone. NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab. For Windows Vista and Windows 7 systems Adjust your overall volume by going to: Start Menu >...
  • Page 20 If you are not on a call and go out of the operating range and press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.

  • Page 21: Base Features

    With the system idle, you can change your default outbound line by pressing the desired outbound base button until it flashes green four times. You can also change the default outbound line using the Plantronics Hub by going to Start > Programs > Plantronics > Plantronics Hub> Settings > General > Default Phone Line.
  • Page 22 PC phone button LED flashes. It will flash red for 4 seconds when over- the-air subscription has been disabled or green for 4 seconds when enabled. You can also enable/disable over-the-air subscription with the Plantronics Hub. Go to Start > Programs > Plantronics > Plantronics Hub > Settings > Wireless > Over-the-Air-Subscription.

  • Page 23: Bluetooth Pairing Button

    Medium up to 150 ft. up to 50 ft. You can also set the range using the Plantronics Hub. Go to Start > Programs > Plantronics > Plantronics Hub> Settings > Wireless > Range. Bluetooth Pairing Button Auto Connect Feature Once you have paired and connected your mobile phone to the base, the base will automatically connect to it when you are in range of your base.

  • Page 24: Daily Use

    When the call is complete you many need to restart your media player application. If Plantronics Software is installed and running you may experience enhanced behavior: When listening to music or audio on a supported media player and a call comes is received, the system can pause the music when you answer your call and resume the music when your call is over.
  • Page 25 End the call by pressing the headset call control button. Hands-free dialing To enable hands-free dialing, install the Plantronics software. Once installed, go to Start > Programs > Plantronics > Plantronics Hub > Settings > Wireless > Initiate Mobile voice commands.

  • Page 26: Multi-Phone Status

    . For a list of compatible softphones visit plantronics.com/us/support/software-downloads/ . For Skype support, follow the steps below. Skype will display the following message while installing the Plantronics software: “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect. NOTE You can also check your headset Skype connection status by going to Skype and checking the Tools >...

  • Page 27: Conferencing Additional Headsets And Security Levels

    A single tone in the master headset will be heard as each guest leaves the call. View guest headsets As you add headsets to the base, an additional headset icon will appear in the Plantronics Hub screen with a number from 1 to 3 indicating the number of additional headset subscribed to the base.

  • Page 28: Advanced Use

    To start Hub, click Start > Programs > Plantronics > Hub Hub Tabs When you first start Plantronics Hub the About Tab will be displayed. If you have at least one Plantronics device connected to your computer using a USB connector you will see an image of your device along with some information about that device.

  • Page 29: Hub Settings Options

    Adjust the level of detail captured in log files. Metrics Collection to Help Improve Hub When selected, this will allow Plantronics to collect data on feature usage pattern. This information will only be used by Plantronics to improve the quality of our future software and hardware products.
  • Page 30 Communicator/Lync will sit idle. Audio Sensing Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish the radio link between the base and the wireless headset without the user having to press the call control button. When the Configure Lync Dial Tone parameter is set to On, every time the user presses the call control button, the Lync dial tone will be heard (assuming the user wants to make a softphone call).

  • Page 31: Ring Tones And Volumes

    Ring Tones and Volumes Feature Settings Default Desk Phone ringtone Tone 1/Tone 2/Tone 3 Tone 1 Default/Low/Off Default volume Mobile Phone ringtone Standard/Low/Off Tone 2 Tone 1/Tone 2/Tone 3 Default volume Default/Low/Off PC ringtone Tone 1/Tone 2/Tone 3 Tone 3 Default/Low/Off Default volume System tone...

  • Page 32: Presence

    Update your Microsoft Office Communicator / Lync and Skype presence status when you are on a phone call with your mobile phone, deskphone, or Plantronics supported softphone. Plantronics plugin for Lync must also be installed for this feature to work.

  • Page 33: Advanced

    Over the Air Subscription This feature allows a headset to be subscribed to the base without physically docking the headset. It is required when conferencing multiple models of Plantronics headsets. For more on subscription, see Base Subscription Buttons. For more on headset guest...

  • Page 34: Additional Device Management Tools

    Using Plantronics Update Manager, you can download new software and firmware versions when they are available. To change settings such as checking for updates manually or automatically or to install new updates, go to the Start menu > Programs > Plantronics > Plantronics Update Manager.

  • Page 35: Need More Help

    2015 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi, Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered trademark of Skype Limited.

This manual is also suitable for:

Savi w720-mSavi w710Savi w720

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