HP x360 310 G1 PC Maintenance And Service Manual
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HP x360 310 G1 PC Maintenance And Service Manual

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HP x360 310 G1 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP x360 310 G1 PC

  • Page 1 HP x360 310 G1 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 This computer may require upgraded and/ or change without notice. The only warranties for separately purchased hardware and/or a DVD HP products and services are set forth in drive to install the Windows 7 software and the express warranty statements take full advantage of Windows 7 functionality.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Right side ................................4 Left side ................................. 5 Speakers ................................6 Display ................................... 7 Changing your notebook to an entertainment stand ................. 8 Changing your notebook to a tablet ....................8 Top ..................................
  • Page 6 Synchronizing a tablet and keyboard (select models only) ................66 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............67 8 Backing up, restoring, and recovering ......................69 Creating recovery media and backups ........................ 69 Creating HP Recovery media (select models only) ................
  • Page 7 Removing the HP Recovery partition (select models only) ........... 73 9 Specifications ............................. 74 Computer specifications ............................74 Hard drive specifications ............................. 75 10 Statement of memory volatility ........................76 Nonvolatile memory usage ..........................78 Questions and answers ............................80 Using HP Sure Start (select models only) ......................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP x360 310 G1 PC Processor Intel Pentium N3540 processor (2.16 GHz/2.66 GHz, 2 MB L2, 1333 MHz), quad core Intel Pentium N3530 processor (2.16 GHz/2.58 GHz, 2 MB L2, 1333 MHz), quad core Intel Celeron N2840 processor (2.16 GHz/2.58 GHz, 1 MB L2, 1333 MHz), dual core...
  • Page 10 Support for Windows 8.1 Modern TouchPad Gestures Power requirements Support for the following AC adapter: ● 45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) with localized cable plug support Support for the following batteries: ● Embedded 2-cell, 29-Wh, Li-ion battery ●...
  • Page 11 Category Description Supports battery fast charge 1.0 m power cord Security Lock slot TPM (Trusted Platform Module) Operating system Preinstalled: Windows 8.1 Professional 64 Windows 8.1 Small Screen Touch Windows 8.1 Professional Education 64 Windows 8.1 Core for Higher Education (ML) 64 Web support: Windows 8.1 64 Serviceability...

  • Page 12: External Component Identification

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. SIM slot (select models only) Supports a wireless subscriber identity module (SIM). Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 13: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● Power button When the computer is off, press the button to turn on the computer.

  • Page 14: Speakers

    Safety, and Environmental Notices., To access this document: ● From the Start screen, type support, and then select the HP Support Assistant app. – or — ● From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 16: Changing Your Notebook To An Entertainment Stand

    Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet. Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).

  • Page 17: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, or on select models, the key or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 20: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Serial number (s/n) (1). This is an alphanumeric identifier that is unique to each product. ●...

  • Page 21: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label...

  • Page 22: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/ 755730-001 microphone module) Top cover (includes TouchPad) Silver 781865-001 790943-001 TouchPad button board (includes bracket and cable) not spared Power connector cable 755727-001 Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page For use in Brazil...
  • Page 24 Item Component Spare part number Intel Pentium N2840 processor and the Windows 8.1 Standard operating system on models 794722-501 with a 3 cell battery Intel Pentium N2840 processor and a non-Windows 8.1 operating system on models with a 794722-001 3 cell battery Intel Pentium N2840 processor and the Windows 8.1 Professional operating system on 793105-601 models with a 2 cell battery...

  • Page 25: Mass Storage Devices

    128 GB solid-state drive (SSD), M.2, TLC 777774-001 Miscellaneous parts Component Spare part number AC adapter 45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 741727-001 Power cord (3-pin, black, 1.0-m): For use in Europe 755530-021 For use in Israel 755530-BB1...

  • Page 26: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display enclosure Silver models 758845-001 Red models 758846-001 Display cable 761350-001 Webcam 758848-001 Display hinge covers For use in red models 758847-001 For use in silver models 759503-001 Sensor board (not illustrated) 788218-001 Chapter 3 Illustrated parts catalog...

  • Page 27: Sequential Part Number Listing

    Drive Hardware Kit, spare part number 755740-001. 733476-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 741727-001 45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 751875-005 2-cell, 29-Wh, 3.82-Ah, Li-ion battery for use in all models 752099-001 750-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm...
  • Page 28 Spare part number CSR flag Description 755737-001 Screw Kit 755738-001 Speaker Kit (includes left and right speakers and cable) 755740-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 755896-001 Keyboard for use in the United States (includes keyboard cable and TouchPad) 755896-161 Keyboard for use in Latin America (includes keyboard cable and TouchPad) 755896-201...
  • Page 29 Spare part number CSR flag Description 793103-501 System board equipped with an Intel Pentium N3530 processor and the Windows 8.1 Standard operating system for use in models with a 3 cell battery 793103-601 System board equipped with an Intel Pentium N3530 processor and the Windows 8.1 Professional operating system for use in models with a 3 cell battery 793104-001 System board equipped with an Intel Pentium N3540 processor and a non-Windows 8.1 operating...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 31: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 32: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 34 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 36: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in: Red models with a 3 cell battery 784782-001 Red models with a 2 cell battery 755725-001 Silver models with a 3 cell battery 790944-001 Silver models with a 2 cell battery 755726-001 Rubber Kit (includes rear feet) 755736-001...
  • Page 37 Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer (2) far enough to access the USB/audio board connector on the system board.
  • Page 38 Disconnect the USB/audio board cable from the system board by lifting the ZIF connector (1), and then removing the USB/audio board cable from the system board connector (2). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 39: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board (includes cable) 755734-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 40: Wlan Module

    WLAN module Description Spare part number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 41 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 42: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 256 GB Solid-state drive (SSD), M.2 788297-001 128 GB solid-state drive (SSD), M.2, TLC 777774-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 44: Hard Drive

    Hard drive NOTE: The Hard Drive Hardware Kit, spare part number 755740-001, includes the hard drive bracket, hard drive connector cable, and screws. Description Spare part number 750-GB, 5400-rpm, 7.0-mm 752099-001 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005 500-GB, 5400-rpm, 7.0-mm 683802-005 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 45 A small part of the hard drive sits under one of the battery screw tabs (4). To remove it, slide the hard drive toward the top of the computer (5), and then lift it out of the computer (6). If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive.
  • Page 46 Reverse this procedure to install the hard drive. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable) 755735-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 48 Detach the RTC battery (2) from the system board. (The RTC battery is secured with double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 50 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 755733-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Remove the power button board and cable (3). Reverse this procedure to install the power button board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Fan

    Description Spare part number 755729-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 54: Heat Sink

    Remove the fan (4). Reverse this procedure to install the fan. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 755728-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Remove the heat sink: NOTE: You do not have to remove the fan to remove the heat sink. You must disengage the tape that secures the heat sink to the fan. Following the 1 through 4 sequence stamped into the heat sink, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.
  • Page 56 Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Disconnect the battery cable from the system board (1). Remove the four Phillips PM2.0×7.0 screws (2) that secure the battery to the computer.

  • Page 58: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 755738-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) not spared Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Lift the bottom of the touchpad upward (2), and then lift it off the computer (3). Reverse this procedure to install the TouchPad button board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Display Assembly

    Display assembly Description Spare part number Display assembly (11.6-in [29.5-cm], AG, SVA, LED TouchScreen) (includes webcam/microphone module) 755730-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Lift the computer to force the hinges to rotate upward to an angle (4). Separate the display assembly from the computer (5).
  • Page 63 Pry from the side to separate the enclosure from the display (3). To remove the webcam module: NOTE: The webcam is available using spare part number 758848-001. Lift the webcam module (1) enough to gain access to the cable. Disconnect the cable (2) from the module. To remove the display hinge covers: Component replacement procedures...
  • Page 64 NOTE: The display hinge covers are available using spare part number 758847-001 for red models, 759503-001 for silver models. Separate the top hinge cover by prying and rotating it off (1). Remove the four Phillips PM2.5×5.0 screws (2) that secure the bottom hinge cover to the display. Remove the bottom display hinge cover from the display (3).
  • Page 65 Remove the cable from the tape (3) and clips (4) that secure it to the display enclosure , and then lift the display cable from the display enclosure (5). To remove the sensor board: NOTE: The sensor board is available using spare part number 788218-001. Disconnect the cable from the board (1).

  • Page 66: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 755727-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 67: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models equipped with: Intel Pentium N3540 processor and the Windows 8.1 Professional operating system on models with a 3 cell battery 794721-601 Intel Pentium N3540 processor and the Windows 8.1 Standard operating system on models with a 3 cell battery 794721-501...
  • Page 68 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WLAN module (see WLAN module on page ● Memory module (see Memory module on page ●...
  • Page 69 Remove the system board (2) from the computer. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 70: Keyboard

    Keyboard Description Spare part number Keyboard for use in Brazil (includes cable) 755896-201 Keyboard for use in Canada (includes cable) 755896-DB1 Keyboard for use in Japan (includes cable) 755896-291 Keyboard for use in Latin America (includes cable) 755896-161 Keyboard for use in the United States (includes cable) 755896-001 Keyboard for use in Russia (includes cable) 785454-251...
  • Page 71 Remove the keyboard from the top cover. Top covers are available using spare part number 790943-001 for red models and 781865-001 for silver models. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 72: Using Setup Utility (Bios)

    BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 73: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 74: Synchronizing A Tablet And Keyboard (Select Models Only)

    Synchronizing a tablet and keyboard (select models only) When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is interrupted, a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again.

  • Page 75: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 76 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 77: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 78: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 79: Recovering Using Hp Recovery Manager

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 80: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 81: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

  • Page 82: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 308 mm 12.13 in Depth 215.1 mm 8.47 in Height 21.9 mm 0.86 in Weight 1.4 kg 3.08 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W Temperature Operating 5°C to 35°C...

  • Page 83: Hard Drive Specifications

    Hard drive specifications 750-GB, 5400-rpm* 500-GB, 5400-rpm* 320-GB, 5400-rpm* Dimensions Height 7.0 mm 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA...

  • Page 84: 10 Statement Of Memory Volatility

    AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 85 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 86: Nonvolatile Memory Usage

    HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 87 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 88: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 89: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 90: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 92: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 93: Index

    26 hinge covers right side 4 esc key, identifying 11 removing 55 top 9 Ethernet, product description 2 HP PC Hardware Diagnostics (UEFI) computer external media cards, product downloading 67 major components 14 description 2 HP Recovery Manager...
  • Page 94 70 fn 11 ports system 71 Windows 11 HDMI 4 USB flash drive 72 product description 2 using HP Recovery media 70 USB 2.0 4, 5 recovery media lights USB 3.0 4 creating 69 AC adapter 4 power button board...
  • Page 95 Screw Kit, spare part number 17, 20 USB 2.0 ports, identifying 4, 5 security cable slot, identifying 5 USB 3.0 ports, identifying 4 security, product description 3 USB/audio board sensor board removing 31 removing 57 spare part number 17, 19, 31 spare part number 18, 20, 57 service considerations vents, identifying 5...

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