Fritz! Box 3370 Installation And Operation Manual
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Fritz! Box 3370 Installation And Operation Manual

Fritz! Box 3370 Installation And Operation Manual

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FRITZ!Box 3370
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  • Page 1 FRITZ!Box 3370 Installation Installation and Operation and Operation...

  • Page 2: Table Of Contents

    Protecting the User Interface with a Password ....28 Saving the FRITZ!Box Settings ....... 30...
  • Page 3 Configuring an Internet Connection for DSL ....31 Changing the Annex Setting of the FRITZ!Box ....32 Configuring the Internet Connection for the Mobile Communications Network .
  • Page 4 14.1 Power Supply for USB Devices ....... 81 14.2 USB Devices on the FRITZ!Box ....... 81 14.3 Using USB Devices Safely .
  • Page 5 19.3 Feedback on FRITZ!Box........109...

  • Page 6: Symbols And Highlighting

    Pointed brackets mark wild cards <Telephone number> Blue, underlined text designates addresses fritz.box to be entered in the browser Blue text designates links and references page 117 within this manual Bold type emphasizes important words Do not click ... FRITZ!Box 3370...

  • Page 7: The Fritz!Box 3370

    The FRITZ!Box offers you a full range of functions and settings so that you can set up a home network tailored to your needs. In the settings of your FRITZ!Box you can access a user interface that is easy to operate in any web browser. Wizards guide you step by step through the setup of the most important FRITZ!Box functions, and com- prehensive online Help is available on every page of the user interface.

  • Page 8: Ports, Interfaces, Buttons And Leds

    UMTS/HSPA modem video/TV streaming a telephone line storage media console, network and USB devices Possibilities for connecting the FRITZ!Box • Socket for connecting to ADSL2+ and VDSL • LAN 1 – LAN 4 4 gigabit Ethernet ports (10/100/1000 Base-T) for con-...

  • Page 9: Buttons

    Buttons Buttons The FRITZ!Box has two buttons on the upper side of the hous- ing. Power WLAN Power WLAN FRITZ!Box buttons WLAN Button With the WLAN button you can turn the WLAN function on and off and connect wireless devices with the FRITZ!Box by WPS.

  • Page 10: Leds

    LEDs LEDs Five LEDs are built into the top of the FRITZ!Box 3370, which flash or light up to display various connection statuses and events. Condition Meaning Power Device has electrical power and the DSL line is ready • for operation...

  • Page 11: Before You Connect The Fritz!Box

    DSL cable • printed product information Requirements for Operation In order to operate the FRITZ!Box, you must have the follow- ing: • a web browser that supports Java script (for instance, In- ternet Explorer version 8.0 or higher, or Firefox version 7 or higher) •...

  • Page 12: Security And Handling

    IEEE 802.11n, IEEE 802.11g, IEEE 802.11a or IEEE 802.11b). Computers that do not have integrated WLAN can be equipped with WLAN support by installing a WLAN device like a FRITZ!WLAN USB Stick N, for in- stance. • for connecting computers using network cable:...
  • Page 13 FRITZ!Box on a wall, see page 120. • Place or hang the FRITZ!Box in a dry location that is free of dust and protected from direct sunlight. • For ideal operating conditions, mount the FRITZ!Box on a wall with the cables connected on the bottom.
  • Page 14 Security and Handling • Make sure to keep sufficient distance from potential sources of interference like microwave devices or elec- tric devices with large metal housings. FRITZ!Box 3370...

  • Page 15: Connecting The Fritz!Box

    Security and Handling page Connecting to Electrical Power Connecting to the power supply Pick up the power supply unit included in the FRITZ!Box package. Use only this power supply unit for connecting to electri- cal power. Connect the power supply unit to the socket on the FRITZ!Box labeled “Power”.
  • Page 16 Connecting to the Internet via the Mobile Communications Network If no other kind of Internet connection is available, you can use your FRITZ!Box to connect to the Internet via the mobile communications network. A USB modem for mobile Internet access (UMTS/HSPA) is required for this.

  • Page 17: Connecting The Computer To The Fritz!Box

    Connecting the Computer to the FRITZ!Box Connecting the Computer to the FRITZ!Box You can connect a computer with the FRITZ!Box either using a network cable or wirelessly over WLAN. A computer can be connected with the FRITZ!Box using only one of these methods. It is not possible to connect using the network cable and WLAN.
  • Page 18 Connect one end of the LAN cable to the uplink port (see glossary) of the network hub or network switch. Connect the other end of the cable to one of the LAN ports on the FRITZ!Box. The FRITZ!Box and the network hub are now connected with each other. FRITZ!Box 3370...

  • Page 19: Connecting Computers Wirelessly Over Wlan

    FRITZ!Box: • WLAN device A computer to be connected to the FRITZ!Box via WLAN must be equipped with a WLAN device for it to support WLAN. A WLAN device can be an external WLAN adap- ter—like a USB stick, for example—or a device integrated...
  • Page 20 Connecting Computers Wirelessly over WLAN Establishing a WLAN Connection with AVM Stick & Surf If you use a FRITZ!WLAN USB Stick from AVM as the WLAN de- vice, you can use AVM Stick & Surf to establish a secure WLAN connection quickly and conveniently.
  • Page 21 The push-button method (WPS PBC) can be used if your WLAN device is equipped with a WPS button, or if WPS can be en- abled via the control software of the WLAN device. Press the “WLAN” button on the FRITZ!Box until the “WLAN” LED begins flashing. Push for approx.
  • Page 22 The PIN will be displayed. Enter this PIN in the control software of the WLAN device. Click “Start WPS”. The “WLAN” LED on the FRITZ!Box flashes slowly, indicating that the WPS procedure has begun. Now a secure WLAN con- nection is being established between the FRITZ!Box and the WLAN device.
  • Page 23 WLAN connection using these values, then your WLAN device must support the preset encryption method. If this is not the case, first change the settings in the FRITZ!Box. To do this, connect your computer and the FRITZ!Box using a network cable.
  • Page 24 If the WLAN Device Does Not Support WPA If your WLAN device does not support WPA encryption, you must convert the encryption set in the FRITZ!Box to WEP. For this you must change the WLAN settings in the FRITZ!Box. Connect the FRITZ!Box and the computer using the net-...
  • Page 25 The WLAN connection between your WLAN device and the FRITZ!Box will be established. We strongly recommend using a WLAN device that supports WPA or WPA2 (for instance, a FRITZ!WLAN USB Stick from AVM). WEP is out of date and data encrypted with WEP can be deciphered within minutes.

  • Page 26: The Fritz!Box User Interface

    The FRITZ!Box User Interface The FRITZ!Box User Interface The FRITZ!Box has a user interface you can open in a web browser on your computer. In the user interface you can set up the FRITZ!Box, enable or disable functions and receive information on the FRITZ!Box and on your connec- tions.

  • Page 27: Overview: Everything At A Glance

    By clicking the linked entries you can jump from this page to the corresponding menus and configure settings there. The FRITZ!Box “Overview” page In the upper area of the window the FRITZ!Box is displayed with its complete product name, the currently installed ver- sion of FRITZ!OS, and its current energy consumption.

  • Page 28: Standard View And Advanced View

    Protecting the User Interface with a Password You can protect the user interface of the FRITZ!Box with a password. The password will be requested every time the us- er interface is opened. This protects the settings of your FRITZ!Box from unauthorized access.
  • Page 29 In the “Welcome to FRITZ!Box” window, click “reset” be- low the password prompt and follow the instructions on the screen. The FRITZ!Box is reset to the factory settings and then re- started. Afterward you can once again access the FRITZ!Box user interface.

  • Page 30: Saving The Fritz!Box Settings

    All of the settings you configure in your FRITZ!Box can be saved in a backup file on your computer. With this backup file you can restore your settings to the FRITZ!Box at any time or load your settings to another FRITZ!Box.

  • Page 31: Configuring An Internet Connection In The Fritz!Box

    Once you have connected the FRITZ!Box to your Internet connection, you must configure the Internet connection in the FRITZ!Box user inter- face so that the FRITZ!Box can establish the connection to your Internet service provider and connect to the Internet.

  • Page 32: Changing The Annex Setting Of The Fritz!Box

    This is signaled by the continued flashing of the “Power” LED. Cause The kind of DSL (Annex A, B, J or M) set in the FRITZ!Box is not the same as the annex used on your DSL line. Help Contact your Internet service provider to find out which annex is used on your DSL line.

  • Page 33: Configuring The Internet Connection For The Mobile Communications

    (UMTS/HSPA) and a SIM card from a mobile communications provider are required for this. The FRITZ!Box supports UMTS/HSPA modems from various manufacturers. Insert the USB modem in the USB port on the FRITZ!Box. Open the FRITZ!Box user interface (see page 26).

  • Page 34: Surfing The Net

    Surfing the Net Surfing the Net Start a web browser on your computer. Enter in the address field the URL of the web page you would like to visit, for instance www.avm.de/en. The requested Internet page is opened and displayed. FRITZ!Box 3370...

  • Page 35: Firmware Update: Updating The Fritz!Os

    FRITZ!OS updates contain further developments of existing FRITZ!Box functions and often also introduce new functions for your FRITZ!Box. A FRITZ!OS update is necessary if you would like to take advantage of further developments and new functions. Searching for and Transferring FRITZ!OS Update with the Wizard...

  • Page 36: Automatic Search For Updates And Updating Fritz!Os

    The FRITZ!OS update is complete when the “Info” LED stops flashing. Disabling the Service The service “Search for updates automatically” is set by de- fault upon delivery of the FRITZ!Box, but you can disable it if desired. Open the FRITZ!Box user interface (see page 26).
  • Page 37 Scroll down to the end of this page and click the “AVM Services” link. The “AVM Services” page is opened. Disable the setting “FRITZ!Box searches for updates peri- odically” and save your setting with “Apply”. The AVM service “Search for updates automatically” is now disabled.

  • Page 38: Myfritz!: Global Access To The Fritz!Box

    Answering machine: With MyFRITZ! you can listen to the messages on the answering machine of the FRITZ!Box from anywhere in the world. • Call list: With MyFRITZ! you can view the call list in the FRITZ!Box from anywhere in the world. The MyFRITZ! Principle •...
  • Page 39 MyFRITZ!: Global Access to the FRITZ!Box – For access to the FRITZ!Box over the Internet, enter a FRITZ!Box Internet password. This password is re- quested by the FRITZ!Box whenever you want to ac- cess the FRITZ!Box via MyFRITZ!. • You receive an e-mail from MyFRITZ! containing a regis- tration link.
  • Page 40 Enter “myfritz.box” in the address field of your browser. Enter the Internet password for your FRITZ!Box. You will be directed to the MyFRITZ! page of your FRITZ!Box. In this case you do not have to log in to MyFRITZ!. Multiple FRITZ!Boxes You can register multiple FRITZ!Boxes at one MyFRITZ! ac- count.

  • Page 41: Fritz!Box As An Internet Router

    The FRITZ!Box connects computers in your home network with the Inter- net. This chapter explains the possibilities offered by using the FRITZ!Box as an Internet router and how to take advantage of them. 10.1 Child Protection: Restricting Internet Access The child protection feature allows you to define access rules to the Internet for individual computers or Windows users.

  • Page 42: Port Forwarding: Making Computers Accessible From The Internet

    Internet connection in the FRITZ!Box and established an Internet connection. Child protection is not available if you have configured the FRITZ!Box as an IP client. In this case, use the corresponding functions of the router whose Internet con- nection is being shared.
  • Page 43 IPv6 address. IPv4: Within IPv4 networks you can open the FRITZ!Box firewall for the protocols TCP and UDP when en- tering the port range. One port can be opened for exactly one computer.
  • Page 44 “IPv6” page. Determining the IPv4 Address for Accessing the FRITZ!Box If you have enabled ports for forwarding in the FRITZ!Box, oth- er Internet users can access your computers at the IP address assigned to your FRITZ!Box by the Internet service provider.

  • Page 45: Dynamic Dns: Name Instead Of Ip Address

    10.3 Dynamic DNS: Name Instead of IP Address Dynamic DNS is an Internet service that makes it possible for the FRITZ!Box to remain accessible from the Internet at all times under a fixed name, even though the public IP address changes.

  • Page 46: Prioritization: Right Of Way For Internet Access

    If multiple network applications are assigned to this cat- egory, then they must share the available capacity. • Whenever Internet telephony is included in this catego- ry, this application always has the highest priority, even over other real-time applications. FRITZ!Box 3370...
  • Page 47 If no other network applications are active, then the background applications receive the entire bandwidth. Prioritization Method in the FRITZ!Box The following algorithm is used in the FRITZ!Box to send data packets according to their prioritization: • Change in the order in which packets are sent to the In-...

  • Page 48: Vpn: Remote Access To The Home Network

    10.6 VPN: Remote Access to the Home Network Via VPN (see glossary) a secure remote access to the network of the FRITZ!Box can be established. The VPN solution for the FRITZ!Box features the following: • The VPN solution for the FRITZ!Box is based on the IPSec standard.
  • Page 49 Enable the advanced view. Select the “Internet / Permit Access” menu. Select the “VPN” page. See the Online Help of the FRITZ!Box to set up VPN. Supplementary Software for VPN All of the information required for a VPN is saved in a configu- ration file.

  • Page 50: Dns Server: Freely Selectable

    DNS Server: Freely Selectable 10.7 DNS Server: Freely Selectable DNS servers are preset in the FRITZ!Box for IPv4 and IPv6. These are the DNS servers assigned by the Internet service provider. For both IPv4 and IPv6, the preset DNS server can be replaced by a free DNS server.

  • Page 51: Ipv6: The New Internet Protocol

    Support with the FRITZ!Box The FRITZ!Box supports DNSSEC queries over UDP. The FRITZ!Box has a DNS proxy. The computers in the home network use the FRITZ!Box as a DNS server. The FRITZ!Box for- wards DNSSEC queries from the home network to the Inter- net.
  • Page 52 Open the FRITZ!Box user interface. Enable the advanced view. Then select the “Internet / Account Information” menu. Select the “IPv6” page and set up IPv6 in the FRITZ!Box. Consult the Online Help of the FRITZ!Box user interface for more information.

  • Page 53: Mobile Network: Replace Faulty Dsl

    UMTS/HSPA modems from various manufacturers. Here is how to set up the mobile telephone connection as a substitute upon DSL failure: Insert the USB modem in the USB port on the FRITZ!Box. Open the FRITZ!Box user interface (see page 26).
  • Page 54 Mobile Network: Replace Faulty DSL Configure the settings for your Internet connection over the mobile communications network. For more informa- tion, see the Online Help of the FRITZ!Box. Access to the Internet is now guaranteed, even when the DSL connection fails.

  • Page 55: Fritz!Box As A Wlan Base Station

    FRITZ!Box as a WLAN Base Station 11 FRITZ!Box as a WLAN Base Station The FRITZ!Box is a WLAN base station for WLAN devices like notebooks, tablets or smartphones. The FRITZ!Box can establish WLAN connections compliant with the fast WLAN N standard in two different frequency bands at the same time.
  • Page 56 WLAN key, enables the WLAN connection between the FRITZ!Box and your WLAN de- vice. Make sure that the WLAN function of the FRITZ!Box is en- abled and the “WLAN” LED is on. If “WLAN” is not on, press the “WLAN” button briefly.

  • Page 57: Connecting Wlan Devices With The Fritz!Box Guest Access

    Connecting WLAN Devices with the FRITZ!Box Guest Access 11.2 Connecting WLAN Devices with the FRITZ!Box Guest Access With the FRITZ!Box you can provide your guests with an Inter- net connection of their own. At this guest access they can surf the web with their own smartphones or tablets, but cannot access the contents of your home network.

  • Page 58: Switching The Wlan Radio Network On And Off By Schedule

    Switching the WLAN Radio Network On and Off by Schedule 11.3 Switching the WLAN Radio Network On and Off by Schedule You can switch the WLAN radio network of the FRITZ!Box auto- matically according to a schedule. This function is called “night service”...
  • Page 59 See the documentation of your device to find out whether your existing WLAN router supports the WDS function and how to configure it as a WDS repeater. Your FRITZ!Box or an- other FRITZ!Box model can be configured as a WDS repeater by working through the following steps: Open the FRITZ!Box user interface.

  • Page 60: Wlan-Getting Technical

    WLAN—Getting Technical The wireless LAN connection between your FRITZ!Box and a FRITZ!Box in WDS operation can be encrypted by WPA2. The wireless LAN connection between your FRITZ!Box and anoth- er wireless LAN router is only possible with less secure WEP encryption.
  • Page 61 With a maximum throughput rate of 11 Mbit/s, this is the old- est WLAN standard. Older WLAN devices of the first genera- tion can communicate with the FRITZ!Box using 802.11b. However, if the WLAN device supports newer standards such as 802.11g, the latest standard should be used.
  • Page 62 WLAN standards used by the inte- grated WLAN devices. These WLAN standards must also be set in the FRITZ!Box. Proceed as follows to check which WLAN standards are set and change them if needed: Open the FRITZ!Box user interface.
  • Page 63 Your radio network integrates only WLAN devices that are compatible with one or both of the following stan- dards: 802.11b 802.11g Set the following mode in the FRITZ!Box: Mode: 802.11b+g The 2.4-GHz frequency band will be used. • Your radio network integrates only WLAN devices that...
  • Page 64 FRITZ!Box supports the AES encryption procedure as part of the WPA2 mechanism, and the TKIP encryption procedure as part of the WPA mechanism. This means that the FRITZ!Box can be used in combination with any WLAN devices that also support WPA2 with AES or WPA with TKIP.
  • Page 65 101. 5-GHz Frequency Band The FRITZ!Box can operate in the 5-GHz frequency band as an alternative. This frequency range is used much less often than the most common 2.4-GHz frequency range. In the 5-GHz frequency band the FRITZ!Box supports automat- ic channel switching by DFS (Dynamic Frequency Selection).
  • Page 66 Note that the FRITZ!Box waits up to ten minutes, as legally re- quired, before occupying a free channel. During this period you cannot register any WLAN devices. The WLAN connection is then established automatically.
  • Page 67 Allocation of the WLAN Channels in the 5-GHz Range Channel Frequency (GHz) Channel Frequency (GHz) 5.18 5.54 5.20 5.56 5.22 5.58 5.24 5.60 5.26 5.62 5.28 5.64 5.30 5.66 5.32 5.68 5.50 5.70 (20 MHz band- width only) 5.52 FRITZ!Box 3370...

  • Page 68: The Fritz!Box Home Network

    12 The FRITZ!Box Home Network The FRITZ!Box connects your network devices, USB devices and storage devices in what we call a FRITZ!Box home network. In the home network the FRITZ!Box makes data like images, music and videos available to all connected users and allows them to share a printer.
  • Page 69 FRITZ!Box Name You can assign an individual name for your FRITZ!Box in the FRITZ!Box user interface. The name is set up under “Home Network / FRITZ!Box Name” and appears in the following ar- eas of your home network display: •...

  • Page 70: Network Devices In The Fritz!Box Home Network

    The devices can be connected with the FRITZ!Box by ca- ble or wirelessly. This chapter describes the network settings in the FRITZ!Box and how you can change them. You will also learn how you can change the IP settings for the computer in the most common oper- ating systems.
  • Page 71 Icon A green LED before the device name indicates that a device is actively connected with the FRITZ!Box, but not using the Internet connection at this time. A green-blue globe indicates that the device is cur- rently using the Internet connection.
  • Page 72 The Wake on LAN function of computers can be enabled in the editing mode for network devices. The computers must sup- port wake on LAN and be connected with the FRITZ!Box with a network cable. The wake on LAN function is also available when the devices are connected via FRITZ!Powerline devices.
  • Page 73 192168178255 dress used to send messages into the network IP Address in Case of Emergency The FRITZ!Box has a fixed IP address that cannot be changed. The FRITZ!Box always can be reached at this IP address. Fixed IP address 169.254.1.1...
  • Page 74 If you would like to change the IPv4 address, please read through the following sections. When Does It Make Sense to Change the IPv4 Address? You should change the IPv4 address of the FRITZ!Box if the following apply to your network: •...
  • Page 75 First disable the option “Obtain an IP address automatically” and then enter the IP address manually in the appropriate field. In the case of the preset IPv4 address of the FRITZ!Box, the following IPv4 addresses are available for assignment to the computers: 192.168.178.2 - 192.168.178.254...
  • Page 76 Please note that changes to the network settings in the FRITZ!Box may make it necessary to adjust the network set- tings of your computers so that you can continue to access the FRITZ!Box user interface.
  • Page 77 ULA and communication between them is restricted. For this case you can set the FRITZ!Box such that the network devices re- ceive the ULA from the FRITZ!Box. DHCPv6 Servers in the Home Network The FRITZ!Box is equipped with its own DHCPv6 server.

  • Page 78: Obtaining An Ip Address Automatically

    Enable the guest access. 13.2 Obtaining an IP Address Automatically The FRITZ!Box has its own DHCP server, which assigns IP ad- dresses to the connected computers. The connected comput- ers must be configured such that they can receive their IP ad- dresses automatically.
  • Page 79 Only in Windows 7 and Windows Vista: Enable the op- tions “Obtain an IPv6 address automatically” and “Ob- tain DNS server address automatically” for the Internet Protocol Version 6 (TCP/IPv6) as well. The computer now receives an IP address from the FRITZ!Box. FRITZ!Box 3370...
  • Page 80 Select the “Using DHCP” option from the “Configure IPv4:” drop-down list. Click “OK”. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Linux For comprehensive information and tips on the topic of net- work settings in Linux, see, for example: www.tldp.org/HOWTO/NET3-4-HOWTO-5.html...

  • Page 81: Usb Devices In The Fritz!Box Home Network

    USB Devices in the FRITZ!Box Home Network 14 USB Devices in the FRITZ!Box Home Network The FRITZ!Box has two USB ports to which you can connect various USB devices. All network devices in the FRITZ!Box home network can use these USB devices jointly and simultaneously.

  • Page 82: Using Usb Devices Safely

    84). • You can connect a USB hub to the FRITZ!Box and use up to four USB devices at this hub. You can use USB hubs with or without a separate power supply. We recommend deploying a USB hub with its...

  • Page 83: Accessing Usb Memory

    USB remote connection is active. 14.5 Accessing USB Memory The participants in the home network have various possibili- ties for accessing the various storage media of the FRITZ!Box. • Home network members can access the contents of con- nected USB memory and all other memory of the FRITZ!Box especially conveniently with FRITZ!NAS.

  • Page 84: Sharing A Usb Printer

    14.6 Sharing a USB Printer You can connect a USB printer to the USB port of the FRITZ!Box to make it available to all participants in your home network. You can either release the printer for sharing as a network printer or use the FRITZ!Box USB remote connection software to connect it with a computer.
  • Page 85 Setting Up a USB Printer as a Network Printer Work through the following steps to connect a USB printer to the FRITZ!Box and configure it for use as a network printer. Preparing Configuration Open the FRITZ!Box user interface. Enable the advanced view.
  • Page 86 “New Port”, then “Next”. Enter “fritz.box” in the “Printer Name or IP Address” field. If the FRITZ!Box is configured as a WDS repeater or as an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
  • Page 87 Enter “9100” as the port. • As the printer name, enter “fritz.box”. If the FRITZ!Box is configured as a WDS repeater or as an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
  • Page 88 Windows 7, Vista or XP (32- and 64-bit). Installing FRITZ!Box USB Remote Connection Install the program for FRITZ!Box USB remote connection on all of the computers with which you want to use the connect- ed USB device.
  • Page 89 Click the USB printer in the “Devices” area. The USB printer is being connected to the computer. Do not conduct any firmware updates for USB devices that are connected with the computer via the FRITZ!Box USB re- mote connection. FRITZ!Box 3370...

  • Page 90: Saving Energy With Fritz!Box

    The FRITZ!Box combines a variety of devices in one device: VDSL and ADSL modem, WLAN router and media server. This means that you gen- erally use much less power with the FRITZ!Box than you would with sev- eral separate devices.

  • Page 91: Saving Energy At The Lan Ports

    USB hard disk supports the ener- gy-saving function. 15.3 Saving Energy at the LAN Ports For the individual LAN ports of your FRITZ!Box you can config- ure various operation modes. The power consumption of some modes is higher than others. Select the operation mode that is best suited to your needs in order to minimize the power consumption of the LAN ports.

  • Page 92: Help In Case Of Errors

    This is signaled by the continued flashing of the “Power” LED. Cause The kind of DSL (Annex A, B, J or M) set in the FRITZ!Box is not the same as the annex used on your DSL line. Help Contact your Internet service provider to find out which annex is used on your DSL line.

  • Page 93: The User Interface Does Not Open

    16.2 The User Interface Does Not Open If an error message is returned when you open the FRITZ!Box user interface, this can have various causes. Check the causes listed below and attempt to resolve the error.
  • Page 94 “Obtain the IP address automatically” (see page 78). Checking the IP Address The user interface of the FRITZ!Box cannot be opened by a fritz.box nor by entering 192.168.178.1. Cause Incorrect IP address on the connected computer.
  • Page 95 The user interface is not opened; a window for a dial-up connection appears instead. Cause The browser must use the network connection between the computer and FRITZ!Box when the user interface is opened. For this the automatic establishment of a Dial-Up Networking connection must be disabled. Help You can disable the automatic attempt to establish a Dial-up Networking connection.
  • Page 96 The proxy settings of the web browser prevent the user inter- face from being opened. Help Enter the DNS name and the IP address of the FRITZ!Box as an exception in the proxy settings of the web browser, as de- scribed here for the example of the Internet Explorer 8.
  • Page 97 DSL cable and connecting to the Internet! Opening the User Interface Using the Fixed IP Address The FRITZ!Box has a fixed IP address that cannot be changed. The FRITZ!Box always can be reached at this IP address. Fixed IP address 169.254.1.1...

  • Page 98: Cannot Establish A Wlan Connection

    Enabling WLAN The WLAN device cannot find the radio network of the FRITZ!Box. Cause WLAN is switched off in the FRITZ!Box. The WLAN LED on the FRITZ!Box is off. Help Press the WLAN button on the FRITZ!Box. The WLAN LED be- gins flashing.
  • Page 99 Announcing the Name of the Radio Network The WLAN device cannot find the wireless network of the FRITZ!Box. Cause The name of the wireless network of the FRITZ!Box is con- cealed. Help Connect a computer to the FRITZ!Box with a network ca-...
  • Page 100 Cannot Establish a WLAN Connection Testing a Non-Encrypted WLAN Connection Test whether a non-encrypted WLAN connection between the FRITZ!Box and the WLAN adapter is possible. Connect a computer to the FRITZ!Box with a network ca- ble (see page 17). Open the FRITZ!Box user interface (see page 26).
  • Page 101 AV bridges, which also use the 2.4-GHz frequency band. If such devices are located in the vicinity of the FRITZ!Box, test a different radio channel for the FRITZ!Box or switch the radio channel setting to “Autochannel”. Then the FRITZ!Box will automatically set the best WLAN channel for transmis- sion.
  • Page 102 Cannot Establish a WLAN Connection Set a different radio channel or automatic radio channel selection. Click the “Apply” button. Remove the network cable and check whether interfer- ence continues to occur. FRITZ!Box 3370...

  • Page 103: Taking Fritz!Box Out Of Operation

    Saving FRITZ!Box Settings Before loading the factory settings, save all of the settings you made in your FRITZ!Box to a backup file. With this backup file you can restore your settings to the FRITZ!Box at any time or load them to another FRITZ!Box.

  • Page 104: Uninstalling Software

    Uninstalling Software Instructions for saving the data from the internal memory of the FRITZ!Box are presented in the Online Help of the user in- terface. Loading Factory Settings In the FRITZ!Box user interface, select the “System / Re- set” menu.
  • Page 105 Make sure that the “Change or Remove Programs” but- ton is selected in the column at left. Select the AVM software to be uninstalled from the list of “Currently installed programs”. Click the “Change/Remove” button. The software will be removed. FRITZ!Box 3370...

  • Page 106: Technical Specifications

    Technical Specifications 18 Technical Specifications Facts worth knowing: Here you will find comprehensive technical data on your FRITZ!Box 3370. 18.1 Ports and Interfaces • VDSL modem in accordance with ITU standard G.993.2 Annex B • Four LAN ports via RJ45 sockets (standard Ethernet, 10/100/1000 Base-T) •...

  • Page 107: Physical Specifications

    (idle): 5% – 95% 18.5 Cable Network Cable The network cable (yellow) of the FRITZ!Box 3370 is a stan- dard category 5 (Cat 5) Ethernet cable. Please use a standard STP-type (Shielded Twisted Pair) Ethernet cable of category 5 (Cat 5) to replace or extend the Ethernet cable.

  • Page 108: Customer Service

    19.1 Documentation on the FRITZ!Box To take advantage of all commands and features of your FRITZ!Box, consult the following documentation: Help In the FRITZ!Box user interface you can open the comprehen- sive Online Help by clicking the “Help” icon and the “Help” buttons. Manual...

  • Page 109: Feedback On Fritz!Box

    Feedback on FRITZ!Box 19.3 Feedback on FRITZ!Box In various places in the user interface, the FRITZ!Box offers you the opportunity to send your concrete feedback to AVM. Your feedback helps us to continually improve the FRITZ!Box. When you submit your feedback, only the technical data and no personal data are transmitted to AVM.

  • Page 110: Support From The Support Team

    Support from the Support Team 19.4 Support from the Support Team Should problems with your FRITZ!Box arise, we recommend taking the following steps: If you have questions about starting operation of your FRITZ!Box, please consult the following chapters again: –...

  • Page 111: Manufacturer's Warranty

    This warranty shall be governed by German substantive law, to the exclusion of the United Nations Convention on Con- tracts for the International Sale of Goods (CISG). FRITZ!Box 3370...

  • Page 112: Avm Products For The Fritz!Box

    FRITZ!Box 3370. FRITZ!Powerline 500E Powerline With FRITZ!Powerline 500E your electrical outlet is transformed into a secure network line. Just connect your devices over the power line—without installing any cables: Networks FRITZ!Powerline 500E, computer, printer, TV, stereo, •...
  • Page 113 Dual band WPA2 (802.11i) Stick & Surf FRITZ!WLAN USB Stick N connects your computer easily and safely with your FRITZ!Box WLAN and other compatible WLAN routers: USB stick for WLAN N with up to 300 Mbit/s • WLAN support for either 2.4-GHz or 5-GHz connections (dual •...
  • Page 114 FRITZ!WLAN USB Stick Up to 150 Mbit/s WPA2 (802.11i) Stick & Surf FRITZ!WLAN USB Stick connects your computer easily and safely with any WLAN router: USB stick for WLAN N with up to 150 Mbit/s • Supports the WLAN standards 802.11n/b/g •...
  • Page 115 AVM Products for the FRITZ!Box FRITZ!WLAN Repeater 300E Up to 300 Mbit/s Gigabit LAN With the FRITZ!WLAN Repeater 300E the range of the wireless net- work can be conveniently extended: Compatible with all conventional WLAN routers (802.11n/g/b/a • radio standards) WLAN support for either 2.4-GHz or 5-GHz connections (dual...
  • Page 116 AVM Products for the FRITZ!Box FRITZ!WLAN Repeater N/G Up to 300 Mbit/s Media function With the FRITZ!WLAN Repeater N/G the range of the wireless net- work can be extended quickly and easily: Compatible with all conventional WLAN routers (802.11n/g/b/a •...

  • Page 117: Legal Notice

    The licensing conditions are presented in the FRITZ!Box 3370 user interface under the “Legal No- tice” heading. This documentation and software have been produced with all due care and checked for correct- ness in accordance with the best available technology.

  • Page 118: Declaration Of Ce Conformity

    Declaration of CE Conformity The manufacturer AVM GmbH Alt-Moabit 95 D 10559 Berlin Germany herewith declares that the product FRITZ!Box 3370 ADSL/VDSL WLAN router complies with the following directives: 1999/5/EC R&TTE Directive: Radio Equipment and Telecommunica- tions Terminal Equipment 2009/125/EC...

  • Page 119: Disposal Information

    FRITZ!Box 3370, as well as all devices and electronic compo- nents contained in the package, may not be disposed with household waste. Please bring FRITZ!Box 3370 to a collection point in your local community for the disposal of electric and electronic appli- ances after use.

  • Page 120: Drilling Template

    See the next page for a drilling template. Use the drilling template as a guide to mark the holes needed to mount the FRITZ!Box on a wall. Be sure to print out the page with the drilling template in its original size, or 100%.

  • Page 122: Glossary

    ADSL2 lines, although they cannot exploit the advantages of ADSL2. In practice ADSL2 has become less important since the ADSL2+ standard has made higher throughput rates possible. ADSL2+ short for Asymmetric Digital Subscriber Line 2 with extended bandwidth FRITZ!Box 3370...
  • Page 123 DHCP is a protocol for dynamically negotiating the operating parameters of the TCP/IP protocol (see glossary). The com- puters in a local IP network (DHCP clients) access the DHCP server as part of their operating systems’ start procedure. FRITZ!Box 3370...
  • Page 124 Name System. The addresses of the DNS servers at which the Domain Name Service is to inquire by default gen- erally are handed over to the computer by the Internet service provider automatically whenever a connection to the Internet is established. FRITZ!Box 3370...
  • Page 125 NT (see glossary). DSL signals are sent on to the DSL modem or DSL router. dynamic IP address A dynamic IP address is an IP address valid only for the dura- tion of one Internet or network session. FRITZ!Box 3370...
  • Page 126 (for instance, a web server or an e-mail server). fixed line A fixed line is a telephone line in the classic, landline tele- phone network. There are two kinds of fixed lines: analog lines and ISDN lines. FRITZ!Box 3370...
  • Page 127 “FTP server”. A special program is required for downloading files, known as an “FTP client”. Some web browsers contain FTP cli- ents, but they are also available as independent software. FRITZ!Box 3370...
  • Page 128 There are no direct con- nections between the network devices. A hub can either send or receive data. Received data are sent to all connected devices. All connected devices share the da- ta throughput. FRITZ!Box 3370...
  • Page 129 18 quintillion public IPv6 addresses from her or his Internet service provider. The dearth of addresses in IPv4 is only one of the reasons for introducing IPv6. IPv6 also offers additional advantageous characteristics in the framework of communication within IP networks. FRITZ!Box 3370...
  • Page 130 In connection with the FRITZ!Box, NAS functionality means that various services for connected USB storage media are available in the FRITZ!Box so that it easier for you to use your data and make them available in the local network. It is easy to exchange documents in the local network via the storage medium on the FRITZ!Box.
  • Page 131 IP-based protocols TCP and UDP. Ports substantiate the point of access for the data packets FRITZ!Box 3370...
  • Page 132 The private IP ad- dress of the given computer must be saved as the destination address for all of the packets arriving at the port. FRITZ!Box 3370...
  • Page 133 In this process the radio parameters used, including the WLAN channel, SSID and WLAN standard used, as well as se- curity parameters like the encryption method and network FRITZ!Box 3370...
  • Page 134 Internet. TCP and IP are the network and transport proto- cols underlying most Internet services, including file transfer (FTP) and e-mail communication (SMTP). TCP/IP is available for practically all computer systems. TCP/IP thus offers the advantage of trouble-free communication between otherwise incompatible networks and systems. FRITZ!Box 3370...
  • Page 135 FRITZ!Box is connected with the broadband line (for in- stance, DSL), the data can be transferred automatically from the ACS to the FRITZ!Box. This relieves the user of the task of manually setting up the Internet and/or Internet telephone numbers in the FRITZ!Box.
  • Page 136 UPnP to exchange information. Today the UPnP forum specifies the UPnP standard and certi- fies devices that are compliant with this standard. UPnP AV short for Universal Plug and Play Audio/Video FRITZ!Box 3370...
  • Page 137 Very High Speed Digital Subscriber Line In Germany, the DSL technology VDSL is increasingly becom- ing available in the VDSL2 (G993.2) version. VDSL2 is a fur- ther development of the ADSL2+ standard, to which it is fully FRITZ!Box 3370...
  • Page 138 Calls from the Internet are possible to and from the fixed-line network and mobile communications networks. Various Inter- net service providers and telephony carriers provide SIP- fixed-line gateways for this purpose. The gateways are used to produce voice connections between the Internet and conventional telephone networks. FRITZ!Box 3370...
  • Page 139 WLAN into serious competition with mo- bile UMTS technology. The application possibilities for wireless network communi- cation also overlap with Bluetooth technology. For mobile de- vices with limited energy capacity Bluetooth is the more use- ful solution, however, as Bluetooth uses considerably less FRITZ!Box 3370...
  • Page 140 Glossary power than wireless LAN. What is more, Bluetooth technology is more flexible and thus can offer a greater bandwidth of po- tential applications. FRITZ!Box 3370...

  • Page 141: Index

    ....FRITZ!OS ......
  • Page 142 ......information about FRITZ!Box ..information in the Internet network .
  • Page 143 FRITZ!Box ..requirements for operation ..streaming ..... . .
  • Page 144 WLAN button ..... . WLAN connection FRITZ!WLAN USB Stick ..with Stick & Surf ....

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