Page 1: Table Of Contents
Table of Contents Introduction Instrument Cluster Warning lights and chimes Gauges Message center Entertainment Systems AM/FM stereo with CDX6/MP3 Auxiliary input jack (Line in) USB port Satellite radio information Navigation system SYNC Climate Controls Dual automatic temperature control Navigation system based climate control Rear window defroster Lights Headlamps...
Page 2 Table of Contents Locks and Security Keys Locks Child safety locks Anti-theft system Seating and Safety Restraints Seating Personal Safety System™ Safety belt system Airbags Child restraints Tires, Wheels and Loading Tire information Tire inflation Tire Pressure Monitoring System (TPMS) Vehicle loading Trailer towing Recreational towing...
Page 4: Introduction
For more information on Ford Motor Company and its products visit the following website: • In the United States: www.ford.com •...
Page 5 Introduction SAFETY AND ENVIRONMENT PROTECTION Warning symbols in this guide How can you reduce the risk of personal injury to yourself or others? In this guide, answers to such questions are contained in comments highlighted by the warning triangle symbol. These comments should be read and observed.
Page 6 Introduction BREAKING-IN YOUR VEHICLE Your vehicle does not need an extensive break-in. Try not to drive continuously at the same speed for the first 1,000 miles (1,600 km) of new vehicle operation. Vary your speed frequently in order to give the moving parts a chance to break in.
Page 7 In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may...
Page 8 EDR. Ford Motor Company and Ford of Canada do not access event data recorder...
Page 9 WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
Page 10 Introduction These are some of the symbols you may see on your vehicle. Vehicle Symbol Glossary Safety Alert See Owner’s Guide Fasten Safety Belt Airbag - Front Child Seat Lower Airbag - Side Anchor Child Seat Tether Brake System Anchor Anti-Lock Brake System Parking Brake System Brake Fluid -...
Page 11 Introduction Vehicle Symbol Glossary Power Windows Power Window Lockout Front/Rear Child Safety Door Interior Luggage Lock/Unlock Compartment Release Panic Alarm Engine Oil Engine Coolant Engine Coolant Temperature Do Not Open When Hot Battery Avoid Smoking, Flames, Battery Acid or Sparks Explosive Gas Fan Warning Maintain Correct Fluid...
Page 12: Instrument Cluster
Instrument Cluster WARNING LIGHTS AND CHIMES Standard instrument cluster shown; metric cluster similar Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause extensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions. Many lights will illuminate when you start your vehicle to make sure the bulbs work.
Page 13 Instrument Cluster Solid illumination after the engine is started indicates the on-board diagnostics system (OBD-II) has detected a malfunction. Refer to On-board diagnostics (OBD-II) in the Maintenance and Specifications chapter. If the light is blinking, engine misfire is occurring which could damage your catalytic converter.
Page 14 Instrument Cluster Airbag readiness: If this light fails to illuminate when the ignition is turned on, continues to flash or remains on, have the system serviced immediately by your authorized dealer. A chime will sound if there is a malfunction in the indicator light. Safety belt: Reminds you to fasten your safety belt.
Page 15 Instrument Cluster AdvanceTrac /traction control: Illuminates when the AdvanceTrac /traction control is active. If the light remains on, have the system serviced immediately, refer to the Driving chapter for more information. AdvanceTrac /traction control off light: Illuminates when the AdvanceTrac /traction control has been disabled by the driver.
Page 16 Instrument Cluster Door ajar (RTT): Illuminates in the message center display when the ignition is in the run position and any door is not completely closed. Trunk ajar (RTT): Illuminates in the message center display when the ignition is in the run position and the trunk is open.
Page 17: Gauges
Instrument Cluster GAUGES Speedometer: Indicates the current vehicle speed. Engine coolant temperature gauge: Indicates engine coolant temperature. At normal operating temperature, the needle will be in the normal range (between “H” and “C”). If it enters the red section, the engine is overheating. Stop the vehicle as soon as safely possible, switch off the engine and let the engine cool.
Page 18: Message Center
Instrument Cluster Fuel gauge: Indicates approximately how much fuel is left in the fuel tank (when the ignition is in the on position). The fuel gauge may vary slightly when the vehicle is in motion or on a grade. The FUEL icon and arrow indicates which side of the vehicle the fuel filler door is located.
Page 19 Instrument Cluster Info (information menu) Press INFO repeatedly to cycle through the following features: TRIP A/B Registers the distance of individual journeys. Press and release INFO until the A or B trip appears in the display (this represents the trip mode).
Page 20 Instrument Cluster • Variations in top-off procedure from one fill-up to another • Rounding of the displayed values to the nearest 0.1 gallon (liter) To determine your average highway fuel economy, do the following: 1. Drive the vehicle at least 5 miles (8 km) with the speed control system engaged to display a stabilized average.
Page 21 Instrument Cluster RESET FOR SYSTEM CHECK When this message appears, press the RESET button and the message center will begin to cycle through the following systems and provide a status of the item if needed. 1. XXX% OIL LIFE 2. DOORS STATUS 3.
Page 22 Instrument Cluster AUTOLAMP (SEC) This feature keeps your headlights on for up to three minutes after the ignition is switched off. Press RESET to select the new Autolamp delay values of 0, 10, 20, 30, 60, 90, 120 or 180 seconds. AUTOLOCK This feature automatically locks all vehicle doors when the vehicle is shifted into any gear, putting the vehicle in motion.
Page 23 Instrument Cluster System warnings System warnings alert you to possible problems or malfunctions in your vehicle’s operating systems. In the event of a multiple warning situation, the message center will cycle the display to show all warnings by displaying each one for four seconds. The message center will display the last selected feature if there are no more warning messages.
Page 24 Instrument Cluster BRAKE FLUID LEVEL LOW — Indicates the brake fluid level is low and the brake system should be inspected immediately. Refer to Brake fluid in the Maintenance and Specifications chapter. CHECK PARK AID (if equipped) — Displayed when the transmission is in R (Reverse) and the reverse sensing system (park aid) is disabled.
Page 25 Instrument Cluster OIL CHANGE REQUIRED — Displayed when the oil life left reaches 0%. BLIND SPOT SYSTEM FAULT (if equipped) — Displayed when a fault with the blind spot information system has occurred. Contact your authorized dealer as soon as possible. CROSS TRAFFIC SYSTEM FAULT (if equipped) —...
Page 26 Instrument Cluster INTKEY COULD NOT PROGRAM — Displayed when an attempt is made to program an invalid key or more than the maximum number of integrated keys allowed. For more information on integrated key, refer to the Locks and Security chapter. MYKEY ACTIVE DRIVE SAFELY —...
Page 27: Entertainment Systems
WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 28 Entertainment Systems Setting the clock CLOCK: Press to set the clock. The display will read SET TIME. Use the memory preset numbers (0–9) to enter in the desired time– hours and minutes and press OK. The clock will then begin from that time. Note: If your vehicle is equipped with a navigation system, refer to Setting the clock in your Navigation supplement.
Page 29 Entertainment Systems RDS Radio Available only in FM mode. This feature allows you to search RDS-equipped stations for a certain category of music format: CLASSIC, COUNTRY, JAZZ/RB, ROCK, etc. To activate: Press MENU repeatedly until RDS (ON/OFF) appears in the display.
Page 30 Entertainment Systems (EJECT): Press and select the desired CD slot by pressing the corresponding memory preset #. The display will read EJECTING #. When the system has ejected the CD, the display will read REMOVE CD #. If you do not remove the CD the system will reload the disc. To auto eject all loaded discs–...
Page 31 Entertainment Systems Satellite Radio Satellite radio is available only with a valid SIRIUS radio subscription. Check with your authorized dealer for availability. SIRIUS: Press repeatedly to access satellite radio mode, if equipped. Press repeatedly to cycle through SAT1, SAT2 and SAT3 modes. TUNE: Turn to go to the next / previous available SIRIUS satellite station.
Page 32 Entertainment Systems CAT (Category) / FLD (Folder): Press to switch between turning the most recently selected satellite radio category on or off. The category icon (CAT) will illuminate in the display when a specific category is selected (the icon will not illuminate during CATEGORY ALL). If no category has ever been selected, NO CATEGORY SELECTED will display.
Page 33 Entertainment Systems Note: If there are no songs presently saved, the display will read NO SONGS. c. DELETE ALL SONGS: Press OK to delete all song’s from the system’s memory. The display will read ARE YOU SURE ? Press OK to confirm deletion of all saved songs and the display will read ALL DELETED.
Page 34 Entertainment Systems Sound Adjustments Press SOUND repeatedly to cycle through the following features: BASS: Press SEEK to adjust the level of bass. TREBLE: Press SEEK to adjust the level of treble. BALANCE: Press SEEK to adjust the audio between the left (L) and right (R) speakers.
Page 35: Auxiliary Input Jack (Line In)
Auxiliary input jack (Line in) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 36 Entertainment Systems 3. Attach one end of the audio extension cable to the headphone output of your player and the other end of the audio extension cable to the AIJ in your vehicle. 4. Turn the radio on, using either a tuned FM station or a CD loaded into the system.
Page 37: Usb Port
USB port WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 38 Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Dirty, warped or damaged CDs, irregular shaped CDs, CDs with a scratch protection film attached, and CDs with homemade paper (adhesive) labels should not be inserted into the CD player.
Page 39: Satellite Radio Information
Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
Page 40 Entertainment Systems Satellite Radio Electronic Serial Number (ESN): This 12–digit satellite serial number is needed to activate, modify or track your satellite radio account. You will need this number when communicating with SIRIUS . While in satellite radio mode, you can view this number on the radio display by pressing the SIRIUS button for greater than 2 seconds.
Page 41 Entertainment Systems Radio Display Condition Action Required NO TEXT Artist information not Artist information not available. available at this time on this channel. The system is working properly. NO TEXT Song title information Song title information not available. not available at this time on this channel.
Page 42: Navigation System
Entertainment Systems Radio Display Condition Action Required ANTENNA FAIL Internal failure or If this message does configuration failure not clear within a short to satellite radio period of time, or with antenna an ignition key cycle, your receiver may have a fault.
Page 43: Climate Controls
Climate Controls DUAL AUTOMATIC TEMPERATURE CONTROL (DATC) SYSTEM WITH HEATED AND COOLED SEATS + Fan speed control: Press to increase the fan speed. Defrost: Distributes outside air through the windshield defroster vents and de-mister vents. Can be used to clear the windshield of fog and thin ice.
Page 44 Climate Controls • : Distributes air through the instrument panel vents, floor vents, rear seat floor vents and de-mister vents. • : Distributes air through the floor vents and rear seat floor vents. 4. A/C: Press to activate/deactivate air conditioning. Use with recirculated air to improve cooling performance and efficiency.
Page 45 Climate Controls Passenger cooled seat: Press to activate/deactivate the passenger cooled seat. Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information. Driver cooled seat: Press to activate/deactivate the driver cooled seat. Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information.
Page 46: Navigation System Based Climate Control
Climate Controls DUAL ZONE AUTOMATIC TEMPERATURE CONTROL WITH HEATED AND COOLED SEATS (NAVIGATION SYSTEM BASED–IF EQUIPPED) Temperature conversion: To switch between Fahrenheit and Celsius, refer to Message center in the Instrument Cluster chapter. 1. Climate: Press to control the climate control system through the touch display screen.
Page 47 Climate Controls Defrost: Distributes outside air through the windshield defroster vents and de-mister vents. Can be used to clear the windshield of fog and thin ice. The system will automatically provide outside air to reduce window fogging. Press this button again to return to the previous air flow selection.
Page 48 Climate Controls TOUCHSCREEN FUNCTIONS Temperature– Press the up and down arrows on the left side of the screen to increase/decrease the airflow temperature for the driver side of the vehicle. This control also adjusts the passenger side temperature when dual zone operation is disengaged. Press the up and down arrows on the right side of the screen to...
Page 49: Automatic Operation
Climate Controls VOICE COMMANDS IN CLIMATE MODE Please refer to the Voice commands in climate mode section of the Navigation system supplement for more information on using voice commands with the climate control system. Operating tips • To reduce fog build-up on the windshield during humid weather, select (defrost).
Page 50: Rear Window Defroster
Climate Controls To aid in side window defogging/demisting in cold weather: 1. Select 2. Select A/C. 3. Adjust the temperature control to maintain comfort. 4. Set the fan speed to the highest setting. 5. Direct the outer instrument panel vents towards the side windows. To increase airflow to the outer instrument panel vents, close the vents located in the middle of the instrument panel.
Page 51 Climate Controls CABIN AIR FILTER Your vehicle is equipped with a cabin air filter, located behind the glove box. The particulate air filtration system is designed to reduce the concentration of airborne particles such as dust, spores and pollen in the air being supplied to the interior of the vehicle.
Page 52: Lights
Lights HEADLAMP CONTROL Turns the lamps off. Turns on the parking lamps, instrument panel lamps, license plate lamps and tail lamps. Turns the low beam headlamps Adaptive headlamps (if equipped) The headlamp beams move in the same direction as the steering wheel which provides more visibility when driving around curves.
Page 53 Lights Autolamp control The autolamp system provides light sensitive automatic on-off control of the exterior lights normally controlled by the headlamp control. • To turn autolamps on, rotate the control to • To turn autolamps off, rotate the control from the autolamp position.
Page 54 Lights Fog lamp control With the ignition on, the fog lamps can be turned on when the headlamp control is pulled toward you and is in any of the following positions: • Parking lamps • Low beams • Autolamps (when active) The fog lamp indicator light will illuminate when the fog lamps have been turned on.
Page 55 Lights Daytime running lamps (DRL) (if equipped) Turns the headlamps on with a reduced intensity output (halogen headlamps) or turns the front fog lamps on (HID headlamp). To activate: • the ignition must be in the on position, • the headlamp control is in the off, autolamps or parking lamp position •...
Page 56 Lights AIMING THE HEADLAMPS The headlamps on your vehicle are properly aimed at the assembly plant. If your vehicle has been in an accident, the alignment of your headlamps should be checked by your authorized dealer. Vertical aim adjustment 1. Park the vehicle directly in front of a wall or screen on a level surface, approximately 25 feet (7.6 meters) away.
Page 57: Turn Signal Control
Lights For vehicles with HID headlamps: There is a distinct cut-off (change from light to dark) in the left portion of the beam pattern. The top edge of this cut-off should be positioned two inches (51 mm) below the horizontal reference line. 4.
Page 58: Interior Lamps
Lights INTERIOR LAMPS Dome lamps and map lamps The map lamps are located on the overhead console. Press the controls to turn on the lamps. Your vehicle may also have reading lamps within the rear dome lamp(s). Press the switches on either side of the dome lamp to turn on the lamps.
Page 59: Bulb Replacement
Lights The lights come on whenever the ignition is in either the on or accessory position. Welcome and farewell lighting are included in the Lincoln white signature color. The transition from signature color to ambient occurs when the key is placed in the ignition and all doors are closed. Farewell lighting occurs when the key is removed from the ignition and the driver door is opened.
Page 60 Lights Using the right bulbs Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.” for North America and an “E” for Europe to ensure lamp performance, light brightness and pattern and safe visibility.
Page 61 Lights Replacing interior bulbs Check the operation of all bulbs frequently. Replacing exterior bulbs Check the operation of all the bulbs frequently. Replacing headlamp bulbs High beam/low beam bulb replacement For driver side replacement of the high beam/low beam bulbs, do the following: 1.
Page 62 Lights 3. Reaching through the wheel well, remove the rubber headlamp bulb access cover. 4. Rotate the headlamp bulb counterclockwise and remove the headlamp bulb. 5. Disconnect the electrical connector. Replacing HID headlamp bulbs (if equipped) The low beam headlamps on your vehicle use a “high intensity discharge” source.
Page 63 Lights 3. Remove the bulb socket by rotating it counterclockwise, then pull it out of the lamp assembly. 4. Carefully pull bulb straight out of the socket 5. Install the new bulb socket into the lamp assembly by aligning the indexing fingers, then rotate clockwise to the locked position.
Page 64 Lights Replacing front parking lamp/turn signal bulb For driver side replacement of the front parking lamp/turn signal bulb, do the following: WARNING: To reduce the risk of vehicle damage and/or personal burn injuries do not start your engine with the air cleaner removed and do not remove it while the engine is running.
Page 65 Lights Replacing stop/tail/turn and side marker bulbs Your vehicle is equipped with a rear lamp that has a stop/tail/turn and side marker lamp module containing integral multiple light emitting diodes (LED). If one or more LEDs burn out, the complete lamp module has to be replaced.
Page 66 Lights Replacing backup lamp/supplemental tail lamp The backup lamp and supplemental tail lamps are located in the trunk lid. Follow the same steps to replace either lamp. 1. Make sure the headlamp switch is in the off position and open trunk to access the lamp assembly.
Page 67 Lights Replacing license plate lamp bulbs 1. Make sure the headlamp switch is in the off position. 2. Remove the screws from the license plate lamp assembly. 3. Remove bulb socket by turning it counterclockwise. 4. Carefully pull the bulb out from the socket.
Page 68: Driver Controls
Driver Controls MULTI-FUNCTION LEVER Windshield wiper: Rotate the end of the control away from you to increase the speed of the wipers; rotate toward you to decrease the speed of the wipers. Rain-sensing wipers (if equipped): The rain-sensing wipers will automatically activate when moisture is present on the windshield and the multi-function switch is set to one of five...
Page 69: Steering Wheel Adjustment
Driver Controls Courtesy wipe feature: One extra wipe will occur a few seconds after washing the front window to clear any excess washer fluid remaining on the windshield. Note: Do not operate the washer when the washer reservoir is empty. This may cause the washer pump to overheat.
Page 70 Driver Controls ILLUMINATED VISOR MIRROR Lift the mirror cover to turn on the visor mirror lamp. Slide-on-rod feature Rotate the visor towards the side window and extend it rearward for additional sunlight coverage. Note: To stow the visor back into the headliner, visor must be retracted before moving it back toward the windshield.
Page 71 Driver Controls ELECTRONIC COMPASS The compass heading is displayed in the center integrated display (CID). The compass reading may be affected when you drive near large buildings, bridges, power lines and powerful broadcast antenna. Magnetic or metallic objects placed in, on or near the vehicle may also affect compass accuracy.
Page 72 Driver Controls 4. Press and release the 7 and 9 radio preset buttons together, repeatedly until ZONE XX changes to the correct zone (1–15) in the CID. 5. The direction will display after the buttons are released. The zone is now updated. Compass calibration adjustment Perform compass calibration in an open area free from steel structures and high voltage lines.
Page 73 Driver Controls CENTER CONSOLE Your vehicle may be equipped with a variety of console features. These include: 1. Cup holders with ambient lighting (if equipped). Slide the door open to access the cup holders. 2. Utility compartment with aux jack and USB port, a power point, and removable coin holder inside and a secondary storage bin (on hinges...
Page 74: Power Windows
Driver Controls To have full capacity usage of your power point, the engine is required to be running to avoid unintentional discharge of the battery. To prevent the battery from being discharged: • do not use the power point longer than necessary when the engine is not running, •...
Page 75 Driver Controls Global open windows Press and hold on the remote transmitter to begin opening the two front windows and (if equipped) vent the moon roof. • The control can then be released and the windows will complete the opening operation and fully vent the moon roof. •...
Page 76 Driver Controls INTERIOR MIRROR The interior rearview mirror has two pivot points on the support arm which lets you adjust the mirror up or down and from side to side. WARNING: Do not adjust the mirror while the vehicle is in motion.
Page 77: Mirrors
Driver Controls EXTERIOR MIRRORS Power side view mirrors WARNING: Do not adjust the mirror while the vehicle is in motion. To adjust your mirrors: 1. Rotate the control clockwise to adjust the right mirror and rotate the control counterclockwise to adjust the left mirror.
Page 78: Speed Control
Driver Controls SPEED CONTROL With speed control set, you can maintain a set speed without keeping your foot on the accelerator pedal. WARNING: Do not use the speed control in heavy traffic or on roads that are winding, slippery or unpaved. Using speed control The speed controls are located on the steering wheel.
Page 79 Driver Controls Disengaging speed control Press the brake pedal to disengage the speed control. Disengaging the speed control will not erase the previous set speed. Resuming a set speed Press and release RESUME. This will automatically return the vehicle to the previously set speed.
Page 80 Driver Controls STEERING WHEEL CONTROLS Radio control features – VOL + (Volume): Press to decrease or increase the volume. (Seek): Press to select the previous/next radio station preset, CD track or satellite radio station preset depending on which media mode you are in. MEDIA: Press repeatedly to scroll through available audio modes.
Page 81: Moonroof
Driver Controls Navigation system/SYNC hands free control features (if equipped) Press control briefly until the voice icon appears on the Navigation display to use the voice command feature. Press to activate phone mode or answer a phone call. Press VOL + or −...
Page 82 Driver Controls Bounce-back: When an obstacle has been detected in the moon roof opening as the moon roof is closing, the moon roof will automatically open and stop at a prescribed position. This is known as “bounce-back”. If the ignition is turned off (without accessory delay being active) during bounce-back, the moon roof will move until the bounce-back position is reached.
Page 83 Driver Controls UNIVERSAL GARAGE DOOR OPENER (IF EQUIPPED) Your vehicle may be equipped with a universal garage door opener which can be used to replace the common hand-held transmitter. WARNING: Make sure that the garage door and security device are free from obstruction when you are programming. Do not program the system with the vehicle in the garage.
Page 84 Driver Controls The system includes two primary features, a garage door opener and a platform for remote activation of devices with the home. As well as being programmed for garage doors, the system transmitter can be programmed to operate security devices and home lighting systems. Additional system information can be found on-line at www.learcar2U.com or by calling the toll-free help line on 1-866-572-2728.
Page 85 Driver Controls Rolling code programming Note: If you do not follow the time-sensitive instructions, the device will time out and you will have to repeat the complete procedure. Note: It may be helpful to have another person assist you in programming the transmitter.
Page 86 Driver Controls Fixed code programming Note: It may be helpful to have another person assist you in programming the transmitter. To program units with fixed code DIP switches, you will need the garage door hand-held transmitter, paper and a pen or pencil. 1.
Page 87 Driver Controls 7. When the garage door moves, release the button within one second. When the button is released, the LED lamp will flash slowly. 8. The LED lamp will begin to flash rapidly until programming is complete. If your garage door does not operate, repeat the previous steps.
Page 88 Driver Controls POSITIVE RETENTION FLOOR MAT WARNING: Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.
Page 89 Driver Controls WARNING (Continued) • Failure to properly follow floor mat installation or attachment instructions can potentially cause interference with pedal operation causing loss of control of vehicle. • To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in.
Page 90: Locks And Security
Locks and Security KEYS Your vehicle is equipped with two Integrated Keyhead Transmitters (IKTs). The key blade functions as a programmed key which starts the vehicle and unlocks/locks all the doors. The transmitter portion functions as the remote entry transmitter. Your IKTs are programmed to your vehicle;...
Page 91 Locks and Security MYKEY The MyKey feature allows you to program a restricted driving mode to promote good driving habits. All but one of the keys programmed to the vehicle can be activated as a MyKey . The key will remain restricted until MyKey is cleared.
Page 92 Locks and Security Create a MyKey To program MyKey on one of the keys programmed to the vehicle, insert the key that you want to make a MyKey into the ignition. Turn the ignition on. Use the message center buttons to do the following: 1.
Page 93 MyKey is not compatible with non-Ford approved aftermarket remote start systems. If you choose to install a remote start system please see your authorized dealer for a Ford approved remote start system. When using a Ford-approved remote start system, the default settings will recognize the remote start system as an additional admin key with its associated privileges.
Page 94 Locks and Security Note: For all vehicles, the number of MYKEY(S) PROGRAMMED or ADMIN KEYS PROGRAMMED that is displayed in the MyKey system status menus will include the remote start system as an additional key in the total count. See the Check MyKey system status section. Note: For all vehicles with remote start installed, it is possible to program all ’real’...
Page 95 Locks and Security Condition Potential Causes • Key in the ignition is a MyKey Cannot clear MyKey • No MyKeys are programmed to the vehicle. Refer to Create a MyKey section • Vehicle has been started using a remote start system that is programmed as a MyKey .
Page 96: Locks
Locks and Security POWER DOOR LOCKS • Press the control to unlock all doors. • Press the control to lock all doors. Smart locks This feature attempts to help prevent you from locking yourself out of the vehicle if your key is still in the ignition. When you open one of the front doors and you lock the vehicle with the power door lock control (on the driver or passenger door trim panel), all the doors will lock, then all doors will automatically unlock reminding...
Page 97 Locks and Security Deactivating/activating autolock feature Your vehicle comes with the autolock features activated; there are four methods to enable/disable this feature: • Through your authorized dealer, • by using a power door unlock/lock sequence, or • using a keypad procedure. •...
Page 98 Locks and Security Keyless entry keypad procedure 1. Turn the ignition to the off position. 2. Close all the doors. 3. Enter factory–set 5–digit entry code. 4. Press and hold the 3 • 4. While holding the 3 • 4 press the 7 • 8. 5.
Page 99 Locks and Security Power door unlock/lock procedure Before starting, ensure the ignition is in the off position and all vehicle doors are closed. You must complete Steps 1–5 within 30 seconds or the procedure will have to be repeated. If the procedure needs to be repeated, wait a minimum of 30 seconds before beginning again.
Page 100: Child Safety Locks
Locks and Security CHILD SAFETY LOCKS When these locks are set, the rear doors cannot be opened from the inside. The rear doors can be opened from the outside when the childproof door locks are set, but the doors are unlocked.
Page 101 Locks and Security To open the luggage compartment door (lid) from within the luggage compartment, pull the illuminated “T” shaped handle and push up on the trunk lid. The handle is composed of a material that will glow for hours in darkness following brief exposure to ambient light.
Page 102 Locks and Security REMOTE ENTRY SYSTEM The Integrated Keyhead Transmitter (IKT) complies with part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 103 Locks and Security 2. Press and release again within five seconds to unlock all the doors. The remote entry system activates the illuminated entry feature; this feature turns on the lamps for 25 seconds or until the ignition is turned to the on position.
Page 104 Locks and Security Opening the trunk Press twice within three seconds to open the trunk. • Ensure that the trunk is closed and latched before driving your vehicle. Failure to properly latch the trunk may cause objects to fall out or block the driver’s rear view. Memory feature The integrated keyhead transmitter (IKT) allows you to recall the memory seat and mirrors feature.
Page 105 Locks and Security Replacing the battery The integrated keyhead transmitter uses one coin type three-volt lithium battery CR2032 or equivalent. To replace the battery: 1. Twist a thin coin in the slot of the IKT near the key ring in order to remove the battery cover.
Page 106 Locks and Security Illuminated entry The interior lamps, parking lamps and puddle lamps (if equipped) illuminate when the integrated keyhead transmitter or the keyless entry system keypad is used to unlock the door(s) or when any door is opened. The illuminated entry system will turn off the lights if: •...
Page 107 Locks and Security SECURICODE™ KEYLESS ENTRY SYSTEM You can use the keyless entry keypad to: • lock or unlock the doors without using a key. • open the trunk. • recall memory seat/power mirrors positions (if equipped). The keypad can be operated with the factory set 5–digit entry code; this code is located on the owner’s wallet card in the glove box and is available from your authorized dealer.
Page 108: Anti-Theft System
Locks and Security 3. Press and hold the 1 • 2 for two seconds. This must be done within five seconds of completing Step 2. All personal codes are now erased and only the factory set 5–digit code will work. Anti-scan feature If the wrong code has been entered seven times (35 consecutive button presses), the keypad will go into an anti-scan mode.
Page 109 Note: The SecuriLock passive anti-theft system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection.
Page 110 Locks and Security Automatic arming The vehicle is armed immediately after switching the ignition to the off position. The theft indicator will flash every two seconds to act as a theft deterrent when the vehicle is armed. Automatic disarming The vehicle is disarmed immediately after the ignition is turned to the on position.
Page 111 Locks and Security Tips: • Only use integrated keyhead transmitters (IKTs) or standard SecuriLock keys. • You must have two previously programmed coded keys (keys that already operate your vehicle’s engine) and the new unprogrammed key(s) readily accessible. • If two previously programmed coded keys are not available, you must take your vehicle to your authorized dealer to have the spare key(s) programmed.
Page 112 Locks and Security If the key was not successfully programmed, it will not start your vehicle’s engine and/or will not operate the remote entry features. The theft indicator light may flash on and off. Wait 20 seconds and you may repeat Steps 1 through 8.
Page 113 Locks and Security • Press the 7 • 8 and 9 • 0 controls on the keyless entry pad at the same time to lock the doors (driver’s door must be closed). There is a 20 second countdown when any of the above actions occur before the vehicle becomes armed.
Page 114: Seating And Safety Restraints
Seating and Safety Restraints FRONT SEATS WARNING: Reclining the seatback can cause an occupant to slide under the seat’s safety belt, resulting in severe personal injuries in the event of a collision. WARNING: Do not pile cargo higher than the seatbacks to reduce the risk of injury in a collision or sudden stop.
Page 115 Seating and Safety Restraints The adjustable head restraints consist of: • a trimmed energy absorbing foam and structure (1), • two steel stems (2), • a guide sleeve adjust/release button (3), • and a guide sleeve unlock/remove button (4). To adjust the head restraint, do the following: 1.
Page 116 Seating and Safety Restraints Tilting head restraints (if equipped) The front head restraints may have a tilting feature for extra comfort. To tilt the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 2. Pivot the head restraint forward towards your head to the desired location.
Page 117 Seating and Safety Restraints WARNING: To reduce the risk of possible serious injury: Do not hang objects off seat back or stow objects in the seatback map pocket (if equipped) when a child is in the front passenger seat. Do not place objects underneath the front passenger seat or between the seat and the center console (if equipped).
Page 118 Seating and Safety Restraints Power recline Press the control to recline the seatback forward or rearward. Using the power lumbar support The power lumbar control is located on the outboard side of the seat. Press one side of the control to adjust firmness.
Page 119 Seating and Safety Restraints • only in P (Park) or N (Neutral) if the ignition is on. A memory seat position may be programmed at any time. The memory positions are also recalled when you press your remote entry transmitter button (if the transmitter is programmed to a memory position) or, when you enter a valid personal entry code that is programmed to a memory position.
Page 120 Seating and Safety Restraints • Navigation-based system If the engine falls below 350 rpm while the heated seats are on, the feature will turn itself off and will need to be reactivated. Cooled seats The cooled seats will only function when the engine is running. To operate the cooled seats: Press once to activate the high cool setting (three indicator lights).
Page 121 Seating and Safety Restraints To remove an air filter: 1. Turn the vehicle off. 2. Push up on the outside rigid edge of the filter and rotate toward the front of the vehicle once tabs are released. 3. Remove filter. To install a filter: 1.
Page 122 Seating and Safety Restraints REAR SEATS Second-row adjustable head restraints Your vehicle is equipped with outboard and center head restraints that are vertically adjustable. WARNING: To minimize the risk of neck injury in the event of a crash, the driver and passenger occupants should not sit in and/or operate the vehicle, until the head restraint is placed in its proper position.
Page 123 Seating and Safety Restraints To remove the outboard head restraints, do the following: 1. Pull up the head restraint until it reaches the highest adjustment position. 2. Simultaneously press and hold both the adjust release button and the unlock/remove button, then pull the head restraint upward. (You may have to fold the seat slightly in order to pull the headrest out.) 3.
Page 124 Seating and Safety Restraints To adjust the head restraint, do the following: 1. Raise the head restraint by pulling up on the head restraint. 2. Lower the head restraint by pressing and holding the guide sleeve adjust/release button and pushing down on the head restraint. Properly adjust the head restraint so that the top of the head restraint is even with the top of your head and positioned as close as possible to the back of your head.
Page 125 Seating and Safety Restraints Folding rear head restraints (if equipped) The outboard rear head restraints may have a folding feature. Press the button on the side of the head restraints to fold them forward. Pull the head restraints up to unfold. Split-folding rear seatbacks One or both rear seatbacks can be folded down to provide additional cargo space.
Page 126 Seating and Safety Restraints Fold the seatback(s) down. Note: If the front seats interfere with folding the seatbacks, you will need to remove the rear seat head restraints. To remove the rear seat head restraints, see removal instructions under Second-row adjustable head restraints in this chapter.
Page 127: Personal Safety System
Seating and Safety Restraints Seat-mounted cup holders and armrest storage compartment To access the cup holders, fold the armrest down. WARNING: Use only soft cups in the cup holder. Hard objects can injure you in a collision. PERSONAL SAFETY SYSTEM™ The Personal Safety System provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further reduce the risk of airbag-related injuries.
Page 128 Seating and Safety Restraints How does the Personal Safety System work? The Personal Safety System can adapt the deployment strategy of your vehicle’s safety devices according to crash severity and occupant conditions. A collection of crash and occupant sensors provides information to the Restraints Control Module (RCM).
Page 129 Seating and Safety Restraints Front passenger sensing system For airbags to do their job they must inflate with great force, and this force can pose a potentially deadly risk to occupants that are very close to the airbag when it begins to inflate. For some occupants, this occurs because they are initially sitting very close to the airbag.
Page 130 Seating and Safety Restraints Front safety belt pretensioners The safety belt pretensioners at the front outboard seating positions are designed to tighten the safety belts firmly against the occupant’s body during frontal collisions, and in side collisions when the side curtains and side airbags are activated.
Page 131: Safety Belt System
Seating and Safety Restraints SAFETY BELT SYSTEM WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. WARNING: To reduce the risk of injury, make sure children sit where they can be properly restrained. WARNING: Never let a passenger hold a child on his or her lap while the vehicle is moving.
Page 132 Seating and Safety Restraints WARNING: Safety belts and seats can become hot in a vehicle that has been closed up in sunny weather; they could burn a small child. Check seat covers and buckles before you place a child anywhere near them. WARNING: Front and rear seat occupants, including pregnant women, should wear safety belts for optimum protection in an accident.
Page 133 Seating and Safety Restraints Restraint of pregnant women WARNING: Always ride and drive with your seatback upright and the safety belt properly fastened. The lap portion of the safety belt should fit snug and be positioned low across the hips. The shoulder portion of the safety belt should be positioned across the chest.
Page 134 Seating and Safety Restraints sharply, or the vehicle receives an impact of approximately 5 mph (8 km/h) or more, the combination safety belts will lock to help reduce forward movement of the driver and passengers. In addition, the retractor is designed to lock if the webbing is pulled out too quickly.
Page 135 Seating and Safety Restraints WARNING: BELT AND RETRACTOR ASSEMBLY MUST BE REPLACED if the safety belt assembly “automatic locking retractor” feature or any other safety belt function is not operating properly when checked by an authorized dealer. Failure to replace the belt and retractor assembly could increase the risk of injury in collisions.
Page 136 Seating and Safety Restraints Safety belt extension assembly If the safety belt is too short when fully extended, a safety belt extension assembly can be obtained from an authorized dealer. Use only extensions manufactured by the same supplier as the safety belt.
Page 137 Seating and Safety Restraints Both the driver’s and passenger’s safety belt usages are monitored and either may activate the Belt-Minder feature. The warnings are the same for the driver and the front passenger. If the Belt-Minder warnings have expired (warnings for approximately five minutes) for one occupant (driver or front passenger), the other occupant can still activate the Belt-Minder feature.
Page 138 Seating and Safety Restraints The following are reasons most often given for not wearing safety belts (All statistics based on U.S. data): Reasons given... Consider... “Crashes are rare events” 36700 crashes occur every day. The more we drive, the more we are exposed to “rare”...
Page 139 Seating and Safety Restraints Reasons given... Consider... “I have an airbag” Airbags offer greater protection when used with safety belts. Frontal airbags are not designed to inflate in rear and side crashes or rollovers. “I’d rather be thrown clear” Not a good idea. People who are ejected are 40 times more likely to DIE.
Page 140 Seating and Safety Restraints The driver and front passenger Belt-Minder features can be deactivated/activated by performing the following procedure: Before following the procedure, make sure that: • The parking brake is set • The gearshift is in P (Park) • The ignition switch is in the off position •...
Page 141: Airbags
Seating and Safety Restraints AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) The passenger airbag cover is a seamless design so that you cannot see the boundary around its door. The shaded area in the illustration represents the passenger airbag cover. WARNING: Do not put anything on or over the airbag cover. Placing objects on or over the airbag cover may cause those objects to be thrown by the airbag into your face and torso or may result in a failure of the airbag to inflate properly, both of which could...
Page 142 Seating and Safety Restraints WARNING: All occupants of the vehicle, including the driver, should always properly wear their safety belts, even when an air bag supplemental restraint system (SRS) is provided. WARNING: When possible, all children 12 years old and under should be properly restrained in a rear seating position.
Page 143 Seating and Safety Restraints Children and airbags Children must always be properly restrained. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in the front seating position. Failure to follow these instructions may increase the risk of injury in a collision.
Page 144 Seating and Safety Restraints The airbags inflate and deflate rapidly upon activation. After airbag deployment, it is normal to notice a smoke-like, powdery residue or smell the burnt propellant. This may consist of cornstarch, talcum powder (to lubricate the bag) or sodium compounds (e.g., baking soda) that result from the combustion process that inflates the...
Page 145 Seating and Safety Restraints • a readiness light and tone • and the electrical wiring which connects the components • Side curtain airbag system. Refer to Side curtain airbag system later in this chapter. • Front passenger sensing system. Refer to Front passenger sensing system later in this chapter.
Page 146 Seating and Safety Restraints The front passenger sensing system uses a passenger airbag off or pass airbag off indicator which will light and stay lit to remind you that the front passenger frontal airbag is off. The indicator lamp is located in the center stack of the instrument panel above the climate controls.
Page 147 Seating and Safety Restraints • Restart the vehicle and have the person remain in this position for about two minutes. This will allow the system to detect that person and enable the passenger’s frontal airbag. • If the indicator lamp remains lit even after this, the person should be advised to ride in the rear seat.
Page 148 Seating and Safety Restraints The front passenger sensing system may detect small or medium objects placed on the seat cushion. For most objects that are in the front passenger seat, the passenger airbag will be disabled. Even though the passenger airbag is disabled, the pass airbag off lamp may or may not be illuminated according to the table below.
Page 149 If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center at the phone number shown in the Customer Assistance section of this Owner’s Guide.
Page 150 Seating and Safety Restraints WARNING: Any alteration/modification to the front passenger seat may affect the performance of the front passenger sensing system. Determining if the system is operational The supplemental restraint system uses a warning indicator light in the instrument cluster or a backup tone to indicate the condition of the system.
Page 151 Seating and Safety Restraints WARNING: Do not attempt to service, repair, or modify the airbag SRS, its fuses or the seat cover on a seat containing an airbag. Contact your authorized dealer as soon as possible. WARNING: All occupants of the vehicle should always wear their safety belts even when an airbag SRS is provided.
Page 152 Seating and Safety Restraints The fact that the airbags did not inflate in a collision does not mean that something is wrong with the system. Rather, it means the forces were not of the type sufficient to cause activation. Side airbags are designed to inflate in side-impact collisions, not roll-over, rear-impact, frontal or near-frontal collisions, unless the collision causes sufficient lateral deceleration.
Page 153 Seating and Safety Restraints Side-curtain airbag system WARNING: Do not place objects or mount equipment on or near the headliner at the siderail that may come into contact with a deploying side air curtain. Failure to follow these instructions may increase the risk of personal injury in the event of a collision.
Page 154 Seating and Safety Restraints How does the side air-curtain system work? The design and development of the side air curtain system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group.
Page 155 Seating and Safety Restraints The side air curtains are mounted to the sheet metal above the first and second row seats. In certain lateral collisions, the air curtain and seat-mounted side airbag on the side affected by the collision will be inflated, except that the passenger sensing system will deactivate the passenger seat-mounted side airbag if it detects an empty unbuckled passenger seat or an unbuckled child or small person in the passenger...
Page 156 Seating and Safety Restraints Determining if the system is operational The SRS uses a readiness light in the instrument cluster or a tone to indicate the condition of the system. Refer to Warning lights and chimes in the Instrument Cluster chapter. Routine maintenance of the airbag is not required.
Page 157: Child Restraints
Recommendations for Safety Restraints are based on probable child height, age and weight thresholds from NHTSA and other safety organizations or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and consult your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in the vehicle.
Page 158 Seating and Safety Restraints Recommendations for Safety Restraints for Children Child size, height, weight, or Recommended restraint type Infants Children weighing 40 lb (18 kg) or Use a child safety seat less (generally age four or (sometimes called an toddlers younger) infant carrier, convertible seat, or...
Page 159 Seating and Safety Restraints Recommendations for attaching child safety restraints for children Use any attachment method as indicated below by “X” LATCH LATCH Safety Safety Safety (lower (lower belt belt and belt Restraint Child anchors anchors LATCH only Type Weight only) (lower tether...
Page 160 Highway Traffic Safety Administration (NHTSA) provides education and training to ensure that all children ages 0 to 16 are properly restrained in the correct restraint system. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and your pediatrician to make sure your seat is appropriate for your child and properly installed in the vehicle.
Page 161 Seating and Safety Restraints Follow all the safety restraint and airbag precautions that apply to adult passengers in your vehicle. If the child is the proper height, age, and weight (as specified by your child safety seat or booster manufacturer), fits the restraint and can be restrained properly, then restrain the child in the child safety seat or with the belt-positioning booster.
Page 162 Seating and Safety Restraints Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the vehicle seat all the way back.
Page 163 Seating and Safety Restraints Perform the following steps when installing the child seat with combination lap/shoulder belts: Note: Although the child seat illustrated is a forward facing child seat, the steps are the same for installing a rear facing child seat. 1.
Page 164 Seating and Safety Restraints 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure the tongue is latched securely by pulling on it.
Page 165 Ford Motor Company recommends the use of a child safety seat having a top tether strap. See Attaching tether straps and Recommendations for attaching safety restraints for children in this chapter for more information.
Page 166 Seating and Safety Restraints Your vehicle has LATCH lower anchors for child seat installation at the seating positions marked with the child seat symbol. The LATCH anchors are located at the rear section of the rear seat between the cushion and seat back, below the locator symbols on the seat back.
Page 167 Seating and Safety Restraints Use of inboard lower anchors from the outboard seating positions (center seating use) The lower anchors at the center of the second row rear seat are spaced 460 mm (18 inches) apart. The standardized spacing for LATCH lower anchors is 280 mm (11 inches) center to center.
Page 168 Seating and Safety Restraints Attaching tether straps Many forward-facing child safety seats include a tether strap which extends from the back of the child safety seat and hooks to an anchoring point called the top tether anchor. Tether straps are available as an accessory for many older safety seats.
Page 169 If the safety seat is not anchored properly, the risk of a child being injured in a collision greatly increases. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. 2012 MKZ (378)
Page 170 To improve the fit of both the lap and shoulder belt on children who have outgrown child safety seats, Ford Motor Company recommends use of a belt-positioning booster. Booster seats position a child so that vehicle lap/shoulder safety belts fit better.
Page 171 Seating and Safety Restraints Booster seats should be used until you can answer YES to ALL of these questions when seated without a booster seat: • Can the child sit all the way back against the vehicle seat back with knees bent comfortably at the edge of the seat cushion? •...
Page 172 Seating and Safety Restraints Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder.
Page 173 Refer to the child restraint manufacturer’s instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced.
Page 174: Tires, Wheels And Loading
Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it.
Page 175 Tires, Wheels and Loading Temperature A B C WARNING: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. The temperature grades are A (the highest), B and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory...
Page 176: Tire Inflation
At least once a month and before long trips, inspect each tire and check the tire pressure with a tire gauge (including spare, if equipped). Inflate all tires to the inflation pressure recommended by Ford Motor Company. WARNING: Under-inflation is the most common cause of tire failures and may result in severe tire cracking, tread separation or “blowout”, with unexpected loss of vehicle control and increased...
Page 177 Tires, Wheels and Loading You are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. Ford recommends the use of a digital or dial-type tire pressure gauge rather than a stick-type tire pressure gauge.
Page 178 Tires, Wheels and Loading Note: If you have to drive a distance to get air for your tire(s), check and record the tire pressure first and add the appropriate air pressure when you get to the pump. It is normal for tires to heat up and the air pressure inside to go up as you drive.
Page 179 Tires, Wheels and Loading Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Inspect all your tires, including the spare, frequently, and replace them if one or more of the following conditions exist: Tire wear When the tread is worn down to 1/16th of an inch (2 mm), tires must be replaced to help prevent your vehicle from skidding and...
Page 180 (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position), or the Tire Label...
Page 181 The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended by Ford Motor Company may affect the operation of your tire pressure monitoring system.
Page 182 Tires, Wheels and Loading Safety Practices WARNING: If your vehicle is stuck in snow, mud, sand, etc., do not rapidly spin the tires; spinning the tires can tear the tire and cause an explosion. A tire can explode in as little as three to five seconds. WARNING: Do not spin the wheels at over 35 mph (56 km/h).
Page 183 Tires, Wheels and Loading Tire rotation Rotating your tires at the recommended interval (as indicated in the Scheduled Maintenance chapter) will help your tires wear more evenly, providing better tire performance and longer tire life. • Front-wheel drive (FWD)/All-wheel drive (AWD) vehicles (front tires at top of diagram) Sometimes irregular tire wear can be corrected by rotating the tires.
Page 184 Tires, Wheels and Loading INFORMATION CONTAINED ON THE TIRE SIDEWALL Both U.S. and Canada Federal regulations require tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and describes the fundamental characteristics of the tire and also provides a U.S. DOT Tire Identification Number for safety standard certification and in case of a recall.
Page 185 Tires, Wheels and Loading 5. 15: Indicates the wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel diameter. 6. 95: Indicates the tire’s load index. It is an index that relates to how much weight a tire can carry.
Page 186 Tires, Wheels and Loading 8. U.S. DOT Tire Identification Number (TIN): This begins with the letters “DOT” and indicates that the tire meets all federal standards. The next two numbers or letters are the plant code designating where it was manufactured, the next two are the tire size code and the last four numbers represent the week and year the tire was built.
Page 187 Tires, Wheels and Loading 13. Maximum Permissible Inflation Pressure: Indicates the tire manufacturers’ maximum permissible pressure and/or the pressure at which the maximum load can be carried by the tire. This pressure is normally higher than the manufacturer’s recommended cold inflation pressure which can be found on the Safety Compliance Certification Label or Tire Label which is located on the B-Pillar or the edge of the driver’s door.
Page 188 Tires, Wheels and Loading Information on “T” type tires “T” type tires have some additional information beyond those of “P” type tires; these differences are described below: T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different from this example.
Page 189: Tire Pressure Monitoring System (Tpms)
Tires, Wheels and Loading TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING: The tire pressure monitoring system is NOT a substitute for manually checking tire pressure. The tire pressure should be checked periodically (at least monthly) using a tire gauge, see Inflating your tires in this chapter. Failure to properly maintain your tire pressure could increase the risk of tire failure, loss of control, vehicle rollover and personal injury.
Page 190 Tires, Wheels and Loading replacement or alternate tires or wheels on the vehicle that prevent the TPMS from functioning properly. Always check the TPMS malfunction telltale after replacing one or more tires or wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the TPMS to continue to function properly.
Page 191 Tires, Wheels and Loading To restore the full functionality of the tire pressure monitoring system, have the damaged road wheel/tire repaired and remounted on your vehicle. For additional information, refer to Changing tires with a TPMS in this section. When You Believe Your System Is Not Operating Properly The main function of the tire pressure monitoring system is to warn you when your tires need air.
Page 192 Tires, Wheels and Loading Low tire Possible cause Customer action required pressure warning light Flashing warning Spare tire in use Repair the damaged road wheel/tire light and reinstall it on the vehicle to restore system functionality. For a description on how the system functions, refer to When your temporary spare tire is installed in this section.
Page 193: Vehicle Loading
Tires, Wheels and Loading SNOW TIRES AND CHAINS The original equipment tires on your vehicle have an all-weather tread design to provide traction, handling, and braking performance in year-round driving. You may install snow tires for improved traction when driving in areas with sustained periods of snow or icy driving conditions.
Page 194 Tires, Wheels and Loading Payload – is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver’s door (vehicles exported outside the US and Canada may not have a Tire Label).
Page 195 Tires, Wheels and Loading Example only: Cargo Weight – includes all weight added to the Base Curb Weight, including cargo and optional equipment. GAW (Gross Axle Weight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload. 2012 MKZ (378) Owners Guide, 2nd Printing USA (fus)
Page 196 Tires, Wheels and Loading GAWR (Gross Axle Weight Rating) – is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position.
Page 197 Tires, Wheels and Loading • Example only: WARNING: Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.
Page 198 Tires, Wheels and Loading WARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.
Page 199: Trailer Towing
Tires, Wheels and Loading • A final example for your vehicle with 1400 lb. (635 kg) of cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past 2 years.
Page 200: Recreational Towing
Tires, Wheels and Loading RECREATIONAL TOWING Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motor home. These guidelines are designed to ensure that your transmission is not damaged.
Page 201: Driving
Driving STARTING Positions of the ignition 1. Off— locks the gearshift lever and allows key removal. This position also shuts the engine and all electrical accessories off. Note: In order to switch off the engine while the vehicle is in motion, shift to neutral and use the brakes to bring the vehicle to a safe stop.
Page 202 Driving WARNING: Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, which can start a fire. WARNING: Do not start your vehicle in a closed garage or in other enclosed areas.
Page 203 Driving • Make sure the gearshift is in P (Park). 3. Turn the key to 3 (on) without turning the key to 4 (start). Some warning lights will briefly illuminate. See Warning lights and chimes in the Instrument Cluster chapter for more information regarding the warning lights.
Page 204 Driving Starting the engine 1. Turn the key to 3 (on) without turning the key to 4 (start). If there is difficulty in turning the key, rotate the steering wheel until the key turns freely. This condition may occur when: •...
Page 205 Driving ENGINE BLOCK HEATER (IF EQUIPPED) WARNING: Failure to follow engine block heater instructions could result in property damage or physical injury. WARNING: To reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two-pronged (cheater) adapters.
Page 206: Brakes
Driving • Be sure that areas where the vehicle is parked are clean and clear of all combustibles such as petroleum products, dust, rags, paper and similar items. • Be sure that the engine block heater, heater cord and extension cord are solidly connected.
Page 207 Driving tendency. Noise from the ABS pump motor and brake pedal pulsation may be observed during ABS braking; any pulsation or mechanical noise you may feel or hear is normal. In addition, the ABS performs a self-check after you start the engine and begin to drive away. A brief mechanical noise may be heard during this test.
Page 208: Advancetrac
Driving Parking brake To set the parking brake (1), pull the parking brake handle up as far as possible. The BRAKE warning lamp will illuminate and will remain illuminated until the parking brake BRAKE is released. To release, press and hold the button (2), pull the handle up slightly, then push the handle down.
Page 209 Driving WARNING: Vehicle modifications involving braking system, aftermarket roof racks, suspension, steering system, tire construction and/or wheel/tire size may change the handling characteristics of the vehicle and may adversely affect the performance of the AdvanceTrac system. In addition, installing any stereo loudspeakers may interfere with and adversely affect the AdvanceTrac system.
Page 210 Driving The AdvanceTrac system includes one of these stability control switches located on the instrument panel. The stability control light and the stability control off light located in the instrument cluster will illuminate temporarily during start-up as part of a normal system self-check. The stability control light may illuminate (flash) during certain driving situations which cause the AdvanceTrac system to operate.
Page 211 Driving During TCS events, the stability control light in the instrument cluster will flash. If TCS is activated excessively in a short period of time, the braking portion of the system may become temporarily disabled to allow the brakes to cool down. In this situation, TCS will use only engine power reduction or transfer to help control the wheels from over-spinning.
Page 212 Driving Switching off AdvanceTrac If the vehicle is stuck in snow, mud or sand, and seems to lose engine power, switching off certain features of the AdvanceTrac system may be beneficial because the wheels are allowed to spin. This will restore full engine power and will enhance momentum through the obstacle.
Page 213 Driving STEERING To help prevent damage to the power steering system: • Never hold the steering wheel at its furthest turning points (until it stops) for more than a few seconds when the engine is running. • Do not operate the vehicle with a low power steering pump fluid level (below the MIN mark on the reservoir).
Page 214 Driving If the fuse is not blown and the brake lamps are working properly, the following procedure will allow you to move the gearshift lever from P (Park): 1. Apply the parking brake, turn ignition key to off, then remove the key. 2.
Page 215: Transmission Operation
Driving AUTOMATIC TRANSMISSION OPERATION Understanding the gearshift positions of the 6–speed automatic transmission P (Park) This position locks the transmission and prevents the front wheels from turning. To put your vehicle in gear: • Press the brake pedal • Move the gearshift lever into the desired gear To put your vehicle in P (Park): •...
Page 216 Driving Understanding your SelectShift Automatic™ transmission (SST) gearshift lever This vehicle is equipped with a SelectShift Automatic™ transmission (SST) gearshift lever. SST is an automatic transmission with the ability for the driver to change gears up or down (without a clutch) as desired.
Page 217 Driving When selecting the appropriate gear in SST mode, the message center display on the instrument cluster will show the current selected gear you are in. In order to prevent the engine from running at too low an RPM, which may cause it to stall, the SST will still automatically make some downshifts if it has determined that you have not downshifted in time.
Page 218: Reverse Sensing System
Driving REVERSE SENSING SYSTEM (IF EQUIPPED) The Reverse Sensing System (RSS) sounds a tone to warn the driver of obstacles near the rear bumper when the R (Reverse) is selected and the vehicle is moving at speeds less than 3 mph (5 km/h). The system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects.
Page 219 Driving The RSS detects obstacles up to six feet (two meters) from the rear bumper with a decreased coverage area at the outer corners of the bumper, (refer to the figures for approximate zone coverage areas). As you move closer to the obstacle, the rate of the tone increases.
Page 220: Rear-View Camera System
Driving REARVIEW CAMERA SYSTEM (IF EQUIPPED) The rearview camera system, located on the trunk, provides a video image which appears on the navigation screen of the area behind the vehicle. It adds assistance to the driver while reversing or reverse parking the vehicle.
Page 221 Driving The camera lens for the camera is located on the trunk. Keep the lens clean so that the video image remains clear and undistorted. Clean the lens with a soft, lint-free cloth and non-abrasive cleaner. Note: If the camera system image is not clear or seems distorted, it may be covered with water droplets, snow, mud or any other substance.
Page 222 Driving BLIND SPOT MIRRORS (IF EQUIPPED) Blind spot mirrors have an integrated convex spotter mirror built into the upper outboard corner of the outside mirrors. They are designed to assist the driver by increasing visibility along the side of the vehicle. For more information on your side view mirrors, refer to Exterior mirrors in the Driver Controls chapter.
Page 223 Driving BLIND SPOT INFORMATION SYSTEM (BLIS ) WITH CROSS TRAFFIC ALERT (CTA) (IF EQUIPPED) The BLIS is a convenience feature that aids the driver in assessing whether a vehicle is within an area on either side of the vehicle extending rearward from the outside mirrors to approximately 10 feet (three meters) beyond the bumper.
Page 224 Driving The BLIS will trigger the alert for vehicles that enter your blind zone from the rear or merge in to the blind zone from the side. Vehicles that you pass, or a vehicle that enters the blind zone from the front, will trigger the alert only after the vehicle is present in the blind zone for three seconds.
Page 225 Driving Cross traffic alert (CTA) system operation The CTA system warns the driver of approaching vehicles when R (Reverse) is selected and the vehicle is backing out of a front-in parking spot. It sounds a series of tones and flashes the BLIS indicator found on the exterior mirror on the side of the approaching vehicle.
Page 226 Driving CTA coverage also decreases when parking at shallow angles (refer to figure for approximate zone coverage areas [sensor obstructed to vehicle on left]). CTA detection limitations: Due to the nature of radar technology, there may be certain instances where vehicles entering and exiting the blind spot zones may not be detected.
Page 227 Driving CTA and Reverse Sensing System (RSS) interaction CTA works along with the Reverse Sensing System (RSS) (if equipped). Become familiar with the warning tones of both systems. BLIS -CTA on/off and disable operation The BLIS and/or the CTA can be turned off via the message center. Turning the BLIS off does not turn off the CTA and vice-versa.
Page 228 Driving WARNING: Just prior to the system recognizing a blocked condition and alerting the driver, the number of missed objects will increase. To help avoid injuries, NEVER use the BLIS as a replacement for using the side and rear view mirrors and looking over your shoulder before changing lanes.
Page 229 Driving ALL-WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED) Your vehicle may be equipped with a full-time all-wheel drive (AWD) system. The AWD system is an active system, meaning it not only responds to wheel slip between the front and rear axles but also has the ability to anticipate wheel slip and transfer torque to the rear wheels before slip occurs.
Page 230 Driving If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.
Page 231 Driving Emergency maneuvers • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid “over-driving” your vehicle (i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency). Excessive steering will result in less vehicle control, not more.
Page 232 Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.”...
Page 233 Driving Driving on hilly or sloping terrain Although natural obstacles may make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. Avoid driving crosswise or turning on steep slopes or hills.
Page 234 Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will rollover as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder or luggage racks).
Page 235 Driving DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks). When driving through water, traction or brake capability may be limited.
Page 236: Roadside Emergencies
ROADSIDE ASSISTANCE Vehicles sold in the U.S. : Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: •...
Page 237: Hazard Flasher Switch
U.S. Lincoln vehicle customers who require Roadside Assistance, call 1-800-521-4140. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S.
Page 238: Fuel Pump Shut-Off Switch
Roadside Emergencies FUEL PUMP SHUT-OFF SWITCH This device stops the electric fuel pump from sending fuel to the engine when your vehicle has had a substantial jolt. After an accident, if the engine cranks but does not start, this switch may have been activated.
Page 239 Roadside Emergencies Standard fuse amperage rating and color COLOR Cartridge Fuse Mini Standard Maxi Fuse link maxi rating fuses fuses fuses cartridge fuses Grey Grey — — — Violet Violet — — — Pink Pink — — — — — —...
Page 240 Roadside Emergencies The fuses are coded as follows. Fuse/Relay Fuse Amp Protected Circuits Location Rating Driver smart window motor Brake on/off switch, Center high-mounted stop lamp Not used (spare) Passenger front smart window motor Keypad illumination, Brake shift interlock Turn signal lamps Low beam headlamps (left) Low beam headlamps (right) Courtesy lights/Illuminated scuff...
Page 241 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating Backlighting, Puddle lamps AWD module 7.5A Memory modules, Memory seat/mirrors switches SYNC module Electronic finish panel (EFP) radio and climate control buttons module, Navigation display, Center information display, GPS module, Ambient lighting Climate control Not used (spare) Door locks, Trunk release...
Page 242 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating Rear park assist, Blind spot monitor system, Rear video camera, AWD Passive anti-theft sensor (PATS) transceiver Not used (spare) Subwoofer amplifier Radio Not used (spare) Automatic dimming mirror, Moon roof, Compass, Front windows Electronic stability control, Adaptive headlamps Rain sensor...
Page 243 Roadside Emergencies WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs. If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter. The high-current fuses are coded as follows.
Page 244 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating — Not used 30A* Heated/cooled seats — Not used — Not used — Not used 15A** Transmission module 10A** Alternator — Not used — Not used 20A* Audio amplifier 20A* Audio amplifier 20A* Console power point 10A**...
Page 245 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating — Not used — Not used G8VA relay Backup lamps G8VA relay Left HID headlamp G8VA relay A/C clutch G8VA relay Right HID headlamp 15A** Injectors 15A** 10A** General powertrain components, A/C clutch, back-up lamps 15A** Ignition coils...
Page 246: Changing Tires
Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired.
Page 247 Roadside Emergencies A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only”...
Page 248 Roadside Emergencies The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability •...
Page 249 Roadside Emergencies Removing the spare tire and jack 1. Remove the carpeted load floor panel located in the rear of the vehicle and remove the lug wrench and long bolt from the tool bag. 2. Remove the bolt securing the spare tire using the lug wrench, then lift and remove the spare tire from the trunk.
Page 250 Roadside Emergencies 1. Block both the front and rear of the wheel diagonally opposite the flat tire. For example, if the left front tire is flat, block the right rear wheel. 2. Remove the center ornament (if equipped) from the wheel. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off...
Page 251 Roadside Emergencies WARNING: To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
Page 252: Wheel Lug Nut Torque
N•m M12 x 1.5 * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Note: Inspect the wheel pilot bore (1) and mounting surface prior to installation. Remove any visible corrosion or loose particles.
Page 253: Jump Starting
Roadside Emergencies WARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the Easy Fuel system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, all of which could result in serious personal injury.
Page 254 Roadside Emergencies Connecting the jumper cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. 1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
Page 255 Roadside Emergencies Removing the jumper cables Remove the jumper cables in the reverse order that they were connected. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. 1. Remove the jumper cable from the ground metal surface.
Page 256: Wrecker Towing
It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed by other means or incorrectly, vehicle damage may occur.
Page 257 Roadside Emergencies Emergency Towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: •...
Page 258: Customer Assistance
GETTING THE SERVICES YOU NEED Away from home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States:...
Page 259 • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.
Page 260 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: •...
Page 261 Customer Assistance In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB...
Page 262 THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the services you need section, you may be eligible to participate in the BBB AUTO LINE program.
Page 263 (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
Page 264 The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel.
Page 265 If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing expcac@ford.com. If you are in another foreign country, contact the nearest authorized dealer.
Page 266: Reporting Safety Defects (U.s. Only)
However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153);...
Page 267: Cleaning
Cleaning WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available from your authorized dealer. • Never use strong household detergents or soap, such as dish washing or laundry liquid.
Page 268 Cleaning WAXING • Wash the vehicle first. • Use a quality wax that does not contain abrasives. • Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area.
Page 269 Cleaning ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. •...
Page 270 Cleaning WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, water repellent coatings, tree sap, or other organic contamination;...
Page 271 Cleaning • Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces. • Do not use household or glass cleaners as these may damage the finish of the instrument panel, interior trim and cluster lens.
Page 272 Cleaning • If a ring forms on the fabric after spot cleaning, clean the entire area immediately (but do not oversaturate) or the ring will set. • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.
Page 273 Cleaning FORD AND LINCOLN CAR CARE PRODUCTS Your Ford or Lincoln authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle.
Page 274: Maintenance And Specifications
Maintenance and Specifications SERVICE RECOMMENDATIONS To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your Warranty Guide to find out which parts and services are covered.
Page 275 Maintenance and Specifications OPENING THE HOOD 1. Inside the vehicle, pull the hood release handle located under the bottom of the instrument panel near the steering column. 2. Go to the front of the vehicle and release the auxiliary latch that is located under the front center of the hood.
Page 276: Engine Compartment
Maintenance and Specifications IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT 3.5L V6 engine 1. Power steering fluid reservoir 2. Transmission fluid dipstick 3. Brake fluid reservoir 4. Battery 5. Power distribution box 6. Air filter assembly 7. Engine oil dipstick 8. Engine oil filler cap 9.
Page 277: Changing The Wiper Blades
In very cold weather, do not fill the reservoir completely. Only use a washer fluid that meets Ford specifications. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash. They may cause squeaking, chatter noise, streaking and smearing.
Page 278: Engine Oil
Maintenance and Specifications To prolong the life of the wiper blades, it is highly recommended to scrape off the ice on the windshield before turning on the wipers. The layer of ice has many sharp edges and can damage the micro edge of the wiper rubber element.
Page 279 Maintenance and Specifications • If the oil level is within this range, the oil level is acceptable. DO NOT ADD OIL. • If the oil level is below this mark, engine oil must be added to raise the level within the normal operating range.
Page 280 Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine and engine’s warranty, use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C945-A. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine.
Page 281: Battery
Maintenance and Specifications Ford production and Motorcraft replacement oil filters are designed for added engine protection and long life. If a replacement oil filter is used that does not meet Ford material and design specifications, start-up engine noises or knock may be experienced.
Page 282 Maintenance and Specifications WARNING: When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Page 283: Engine Coolant
For best results, coolant concentration should be tested with a refractometer such as Rotunda tool 300-ROB75240E available from your dealer. Ford does not recommend the use of hydrometers or coolant test strips for measuring coolant concentration. The level of coolant should be maintained at the FULL COLD level or within the COLD FILL RANGE in the coolant reservoir.
Page 284 Maintenance and Specifications When the engine is cold, check the level of the engine coolant in the reservoir. • The engine coolant should be at the FULL COLD level, or within the COLD FILL or MIN / MAX range as listed on the engine coolant reservoir (depending upon application).
Page 285 Maintenance and Specifications Note: Do not use stop leak pellets or cooling system sealants/additives as they can cause damage to the engine cooling and/or heating systems. This damage would not be covered under your vehicle’s warranty. • A large amount of water without engine coolant may be added, in case of emergency, to reach a vehicle service location.
Page 286 Recycled engine coolant Ford Motor Company does NOT recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner.
Page 287 Maintenance and Specifications • A coolant concentration of 60% will provide improved freeze point protection. Increased engine coolant concentrations above 60% will decrease the overheat protection characteristics of the engine coolant and may cause engine damage. • If available, refer to the chart on the coolant container to ensure the coolant concentration in your vehicle will provide adequate freeze protection at the temperatures in which you drive in the winter months.
Page 288 Maintenance and Specifications Continued operation will increase the engine temperature and the engine will completely shut down, causing steering and braking effort to increase. Once the engine temperature cools, the engine can be re-started. Take your vehicle to an authorized dealer as soon as possible to minimize engine damage.
Page 289: Fuel Information
Maintenance and Specifications FUEL FILTER Your vehicle is equipped with a lifetime fuel filter that is integrated with the fuel tank. Regular maintenance or replacement is not needed. WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS Important safety precautions WARNING: Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire.
Page 290 Maintenance and Specifications • Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes, remove contact lenses (if worn), flush with water for 15 minutes and seek medical attention. Failure to seek proper medical attention could lead to permanent injury.
Page 291 Maintenance and Specifications Use the following guidelines to avoid electrostatic charge build-up when filling an ungrounded fuel container: • Place approved fuel container on the ground. • DO NOT fill a fuel container while it is in the vehicle (including the cargo area).
Page 292 Maintenance and Specifications lamp or CHECK FUEL FILL INLET message to turn off. A driving cycle consists of an engine start-up (after four or more hours with the engine off) followed by city/highway driving. Continuing to drive with the check fuel fill inlet lamp or CHECK FUEL FILL INLET message on may cause the service engine soon lamp to turn on as well.
Page 293 Ask your fuel supplier about gasolines that meet the World-Wide Fuel Charter. Cleaner air Ford endorses the use of reformulated “cleaner-burning” gasolines to improve air quality, per the recommendations in the Choosing the right fuel section. RUNNING OUT OF FUEL Avoid running out of fuel because this situation may have an adverse effect on powertrain components.
Page 294 Maintenance and Specifications WARNING: Do not try to pry open or push open the Easy Fuel system with foreign objects. This could damage the fuel system and its seal and cause injury to you or others. With the Easy Fuel “no cap” fuel system, use the following directions when filling from a portable fuel container: When filling the vehicle’s fuel tank from a portable fuel container, use the included funnel.
Page 295 Maintenance and Specifications amount of fuel in a full tank and a tank when the fuel gauge indicates empty. Empty reserve is the small amount of fuel remaining in the fuel tank after the fuel gauge indicates empty. The amount of usable fuel in the empty reserve varies and should not be relied upon to increase driving range.
Page 296 Maintenance and Specifications Driving style — good driving and fuel economy habits Give consideration to the lists that follow and you may be able to change a number of variables and improve your fuel economy. Habits • Smooth, moderate operation can yield up to 10% savings in fuel. •...
Page 297 Maintenance and Specifications • Adding certain accessories to your vehicle (for example; bug deflectors, rollbars/light bars, running boards, ski/luggage racks) may reduce fuel economy. • Using fuel blended with alcohol may lower fuel economy. • Fuel economy may decrease with lower temperatures during the first 8–10 miles (12–16 km) of driving.
Page 298 Maintenance and Specifications If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
Page 299 Maintenance and Specifications These temporary malfunctions can be corrected by filling the fuel tank with good quality fuel, properly closing the fuel fill inlet or letting the electrical system dry out. After three driving cycles without these or any other temporary malfunctions present, the service engine soon indicator should stay off the next time the engine is started.
Page 300 Maintenance and Specifications Allow the vehicle to sit for at least eight hours without starting the engine. Then, start the engine and complete the above driving cycle. The engine must warm up to its normal operating temperature. Once started, do not turn off the engine until the above driving cycle is complete. If the vehicle is still not ready for I/M testing, the above driving cycle will have to be repeated.
Page 301 Maintenance and Specifications TRANSMISSION FLUID Checking 6–speed automatic transmission fluid Refer to your scheduled maintenance information for scheduled intervals for fluid checks and changes. Your transmission does not consume fluid. However, the fluid level should be checked if the transmission is not working properly, i.e., if the transmission slips or shifts slowly or if you notice some sign of fluid leakage.
Page 302 Maintenance and Specifications Checking automatic transmission fluid at cool temperature (59°F-77°F [15°C-25°C]) If a fluid check is necessary at a low fluid temperature (59°F-77°F [15°C-25°C]), perform the check using the cold range on the dipstick. However, the fluid must be re-checked at the proper fluid temperature.
Page 303: Air Filter(S)
Maintenance and Specifications If an overfill occurs, excess fluid should be removed by an authorized dealer. An overfill condition of transmission fluid may cause shift and/or engagement concerns and/or possible damage. Do not use supplemental transmission fluid additives, treatments or cleaning agents.
Page 304 Maintenance and Specifications 6. Replace the air filter housing cover and secure the clamps. Be sure that the air cleaner cover tabs are engaged into the slots of the air cleaner housing. Note: Failure to use the correct air filter element may result in severe engine damage.
Page 305 Maintenance and Specifications • Lubricate all hood, door and trunk lid hinges, and latches with a light grade oil. See the Cleaning chapter for more information. • Cover interior trim to prevent fading. • Keep all rubber parts free from oil and solvents. Engine •...
Page 306 Maintenance and Specifications Brakes • Make sure brakes and parking brake are fully released. Tires • Maintain recommended air pressure. Miscellaneous • Make sure all linkages, cables, levers and pins under vehicle are covered with grease to prevent rust. • Move vehicles at least 25 feet (8 m) every 15 days to lubricate working parts and prevent corrosion.
Page 307: Part Numbers
Replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.
Page 308: Maintenance Product Specifications And Capacities
Maintenance and Specifications 2012 MKZ (378) Owners Guide, 2nd Printing USA (fus)
Page 309 Maintenance and Specifications 2012 MKZ (378) Owners Guide, 2nd Printing USA (fus)
Page 310 Maintenance and Specifications 2012 MKZ (378) Owners Guide, 2nd Printing USA (fus)
Page 311: Engine Data
Maintenance and Specifications ENGINE DATA Engine 3.5L V6 engine Cubic inches Required fuel Minimum 87 octane Firing order 1–4–2–5–3–6 Spark plug gap 0.051–0.057 inch (1.32–1.42 mm) Ignition system Coil on plug Compression ratio 10.3:1 Engine drivebelt routing 1. Short drivebelt is on first pulley groove closest to engine. 2.
Page 312 Maintenance and Specifications IDENTIFYING YOUR VEHICLE Safety Compliance Certification Label The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label is located on the structure (B-Pillar) by the trailing edge of the driver’s...
Page 313 Maintenance and Specifications The Vehicle Identification Number (VIN) contains the following information: 1. World manufacturer identifier 2. Brake system / Gross Vehicle Weight Rating (GVWR) / Restraint Devices and their location 3. Make, vehicle line, series, body type 4. Engine type 5.
Page 314: Accessories
LINCOLN CUSTOM ACCESSORIES FOR YOUR VEHICLE A wide selection of Lincoln Custom Accessories are available for your vehicle through your local Lincoln or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle.
Page 315 Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer’s limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer.
Page 316: Ford Extended Service Plan
BaseCare – Covers 84 components. PowertrainCare – Covers 29 critical components. Ford ESP is honored by all Ford and Lincoln Dealers in the U.S. and Canada It’s the only extended service plan authorized and backed by Ford Motor Company. That means you get: •...
Page 317 Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford ESP Service Contract. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs.
Page 318 Ford Extended Service Plan 2012 MKZ (378) Owners Guide, 2nd Printing USA (fus)
Page 319 Ford Motor Company dealers. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. Note: Repairs performed outside of Canada and the United States are not eligible for Ford ESP coverage.
Page 320: Scheduled Maintenance
Your dealer has factory-trained technicians who can perform the required maintenance using genuine Ford parts. They are committed to meeting your service needs and to assuring your continuing satisfaction. Protecting Your Investment Maintenance is an investment that will pay dividends in the form of improved reliability, durability and resale value.
Page 321 Please consult your Warranty Guide for complete warranty information. Chemicals or additives not approved by Ford are not required for factory recommended maintenance. In fact, Ford Motor Company recommends against the use of such additive products unless specifically recommended by Ford for a particular application.
Page 322 Genuine Ford and Motorcraft Replacement Parts Dealerships stock Ford and Motorcraft branded remanufactured replacement parts. These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. Parts installed at your dealership carry a nationwide, 12 month/12,000 mile (20,000 km) parts and labor limited warranty.
Page 323 Scheduled Maintenance Owner Checks and Services Certain basic maintenance checks and inspections should be performed by the owner or a service technician at the intervals indicated. Service information and supporting specifications are provided in this owner’s guide. Any adverse condition should be brought to the attention of your dealer or qualified service technician as soon as possible for the proper service advice.
Page 324 In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help make sure your vehicle keeps running great.
Page 325 Scheduled Maintenance 2012 MKZ (378) Owners Guide, 2nd Printing USA (fus)
Page 326: Normal Scheduled Maintenance And Log
Scheduled Maintenance NORMAL SCHEDULED MAINTENANCE AND LOG Intelligent Oil Life Monitor Your vehicle is equipped with an Intelligent Oil Life Monitor that determines when the engine oil should be changed based on how your vehicle is used. By using several important factors in its calculations, the monitor helps reduce the cost of owning your vehicle and reduce environmental waste at the same time.
Page 327 Scheduled Maintenance Normal Scheduled Maintenance At every oil change Change engine oil and filter interval as indicated Rotate tires, inspect tire wear and measure tread by the message depth center Perform multi-point inspection (recommended) Inspect automatic transmission fluid level (if equipped with dipstick);...
Page 328 Scheduled Maintenance 2012 MKZ (378) Owners Guide, 2nd Printing USA (fus)
Page 329 Scheduled Maintenance Maintenance Schedule Log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS...
Page 330 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
Page 331 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
Page 332 Scheduled Maintenance SPECIAL OPERATING CONDITIONS If you operate your vehicle primarily in any of the following conditions, you need to perform additional maintenance as indicated. If you occasionally operate your vehicle under any of these conditions, it is not necessary to perform the additional maintenance. For specific recommendations, see your dealership service advisor or technician.
Page 333 Scheduled Maintenance Extensive idling and/or low-speed driving for long distances as in heavy commercial use (i.e. delivery, taxi, patrol car or livery) As required Change engine oil and filter as indicated by message center and perform services listed in the Normal Scheduled Maintenance chart Inspect frequently, Replace cabin air filter (if equipped)
Page 334 Scheduled Maintenance Operating in dusty conditions such as unpaved or dusty roads Inspect frequently, Replace cabin air filter (if equipped) service as required Replace engine air filter Every 5,000 miles Inspect the wheels and related components for (8,000 km) abnormal noise, wear, looseness or drag Rotate tires, inspect tires for wear and measure tread depth Every 5,000 miles...
Page 335 Scheduled Maintenance Special Operating Condition Log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#:...
Page 336 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
Page 337 Normal vehicle axle maintenance: Rear axles and power take-off (PTO) units with synthetic fluid and light-duty trucks equipped with Ford-design axles are lubricated for life; do not check or change fluid unless a leak is suspected, service is required or the assembly has been submerged in water.
Page 338 Scheduled Maintenance Edge/MKX AWD only – vehicles operating off-road in sand during high ambient temperatures must replace the AWD PTU (All-wheel drive Power Transfer Unit) lube every 20,000 miles (32,000 km). Engine air filter & cabin air filter replacement: Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty conditions.
Page 339: Index
Index Axle lubricant specifications ..308 Accessory delay ......75 AdvanceTrac ......208 Airbag supplemental restraint Battery ........281 system ......141, 150, 153 acid, treating emergencies ..281 and child safety seats ....143 jumping a disabled battery ..253 description ....141, 150, 153 maintenance-free ....281 disposal ........156 replacement, specifications ...307 driver airbag ..141, 143, 151, 154 servicing ........281...
Page 340 Index LATCH ........165 Ford Extended Service recommendations ....159 Plan ........316, 319 Getting assistance outside Child safety seats - the U.S. and Canada ....263 booster seats ......170 Getting roadside assistance ..236 Cleaning your vehicle Getting the service you need ...258 engine compartment ....269 Ordering additional owner’s...
Page 341 Index idle speed control ....281 running out of fuel ..252, 293 lubrication specifications ..308 safety information relating to refill capacities ......308 automotive fuels .....289 service points ......276 Fuel pump shut-off switch ..238 starting after a collision ..238 Fuses ........238–239 Engine block heater ....205 Engine oil ........278 checking and adding ....278 dipstick ........278...
Page 342 Index Instrument panel Locks cleaning ........270 autolock ........96 cluster ........12 childproof ........100 lighting up panel and interior ...55 doors ..........96 Lubricant specifications ...308 Lug nuts ........252 Jack ..........246 Lumbar support, seats .....118 positioning .......246 storage ........246 Jump-starting your vehicle ..253 Message center .....18–19 english/metric button ....23 system check button ....23...
Page 343 Index Passenger Occupant Classification Sensor ....129 Safety belts (see Safety Power distribution box restraints) ....131–133, 135 (see Fuses) .......242 Safety defects, reporting ..266 Power door locks ......96 Safety restraints ..131–133, 135 Belt-Minder ......136 Power mirrors ......77 extension assembly ....136 Powerpoint ........73 for adults ......132–133 for children ......157 Power steering ......213...
Page 344 Index Spark plugs, trailer towing ......199 specifications .....307, 311 wrecker ........256 Specification chart, lubricants ..308 Transmission ......215 Speed control ......78 brake-shift interlock (BSI) ..213 fluid, refill capacities ....308 Starting your vehicle ..201–202, 204 jump starting ......253 lubricant specifications ..308 Steering wheel Trunk .........100 controls ........80 remote release ....89, 104...

Ford MKZ 2012 Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Tires, Wheels and Loading

Driving

Roadside Emergencies

Customer Assistance

Cleaning

Maintenance and Specifications

Accessories

Ford Extended Service Plan

Scheduled Maintenance

Index

Quick Links

Table of Contents

Related Manuals for Ford MKZ 2012

Summary of Contents for Ford MKZ 2012

Table of Contents