Warranty Policy - Sanden GAUS-315EQTD Installation Manual

Warranty Policy

Warranty Conditions
1. The Sanden Heat Pump Water Heater System must be installed in accordance with the
installation instructions supplied with the Heat Pump Water Heater System, and in accordance
with all relevant statutory/local requirements of the state/province/municipality in which the
water heater is installed.
2. Where a failed component or Heat Pump Water Heater System is replaced under warranty, the
balance of the original warranty period will remain effective. The replaced part or Heat Pump
Water Heater System does not carry a new warranty.
3. Where the Heat Pump Water Heater System is installed outside the boundaries of a metropolitan
area as defined by Sanden or further than 15 miles from an accredited service agent, the cost of
transport, insurance and travelling costs between the nearest accredited service agent's
premises and the installed site shall be the owner's responsibility.
4. Where the Heat Pump Water Heater System is installed in a position that does not allow safe,
ready access, the cost of accessing the site safely, including the cost of additional materials
handling and/or safety equipment, shall be the owner's responsibility.
5. The warranty only applies to the Heat Pump Water Heater System and original or genuine
(company) component replacement parts and therefore does not cover any plumbing or
electrical parts supplied by the installer and not an integral part of the Heat Pump Water Heater
System. Such parts would include pressure regulating valve, isolation valves, check valves,
electrical switches, pumps or fuses.
6. The Heat Pump Water Heater System must be sized to supply the hot water demand in
accordance with the guidelines in the Sanden Heat Pump Water Heater System literature.
7. This warranty is for parts only, any and all labor costs associated with diagnosis, removal of the
faulty part and installation of replacement parts will solely be the owner's responsibility.
Warranty Exclusions
1. Repair and replacement work will be carried out as set out in the Sanden Heat Pump Water
Heater System warranty. However the following exclusions may void the warranty and may incur
additional service charges and/or cost of parts:
2. Accidental damage to the Heat Pump Water Heater System or any component, including: Acts
of God, failure due to misuse, incorrect installation, attempts to repair the water heater other than
by a Sanden accredited service agent or the Sanden service department.
3. Where it is found there is nothing wrong with the Heat Pump Water Heater System;
where the complaint is related to excessive discharge from the temperature and/or the
pressure relief valve due to high water pressure; where there is no flow of hot water due to
faulty plumbing; where water leaks are related to plumbing and not the Heat Pump Water
Heater System or its components; where there is a failure of electricity or water supplies;
where the supply of electricity or water does not comply with relevant codes or acts.
4. Where the Heat Pump Water Heater System or its component has failed directly or indirectly
as a result of excessive water pressure.
5. Overflow vent drain has not been installed or blocked or corroded
6. Where the Heat Pump has rusted as a result of a corrosive atmosphere;
Sanden Heat Pump – Installation Manual
Page 29 of 33