PC-EFTPOS nab Reference Manual page 23

Code Terminal Display
TI
TRAN DECLINED
OPERATOR TIMEOUT
TL
TRAN DECLINED
SIGNATURE ERROR
TM
TRAN DECLINED
CANCELLED
TU
TRAN DECLINED
SAF PENDING
TV
TRAN DECLINED
REVERSAL PENDING
TX
TRAN DECLINED
CARD INVALID
TY
TRAN DECLINED
CARD INVALID
TZ
TRAN DECLINED
CARD INVALID
X7
TRAN DECLINED
MAC ERROR
XA
TRAN DECLINED
HEADER ERROR
XD
TRAN DECLINED
NO MANUAL ENTRY
XE
TRAN DECLINED
TXN NOT SUPPORTD
XF
TRAN DECLINED
TXN NOT SUPPORTD
XG
TRAN DECLINED
TXN NOT SUPPORTD
X8
TRAN DECLINED
CNP ERROR XX XX
X0
TRAN DECLINED
NO RESPONSE
Confidential
Explanation
Operator Timeout occurred while the
terminal was awaiting input
The operator has pressed the [NO]
key in response to a "SIGNATURE
REQD" prompt.
The operator has cancelled the
transaction when a PIN or Account
retry prompt is being displayed to the
customer.
The terminal has a SAF stored, the
terminal and merchant ID can not be
changed until they are cleared
The terminal has a reversal stored,
the terminal and merchant ID can not
be changed until it is cleared
The card used was not found within
the terminal CPAT
Card group is configured to be
rejected for this merchant
The card used has been rejected by
the terminal CPAT
The terminal has detected a MAC
error on the incoming host message
The terminal has detected a header
error on the incoming host message
No manual entry is allowed on the
terminal.
The card used can not support
transaction type due to AGC
restriction.
Pre-Authorisations not supported for
acquirer
A request has been received by the
POS that is not supported by the
terminal
A CNLP error occurred. The „XX
XX‟ is the error code returned.
No response was received via the
host to a terminal request.
Page 23
Action To Be Taken

None

None

None

Clear SAF before retrying
configuration

Clear Reversal before
retrying configuration

Use another card

Use another card

Use another card

Retry transaction

Retry transaction

Contact NAB Help desk if
manual entry required

Use another card

Instruct Merchant to
perform supported
transaction type

Instruct Merchant to
perform supported
transaction type

If error is '601-008' (Bank is not
available) - Retry EFT Logon
periodically.

Verify the communication
parameters

Retry transaction

Verify the network status (See
section Tran$end initiated
errors)

Retry transaction

If problem persists check
communications settings
and NAB host status
19/02/09