Need More Help - BenQ BL2201M User Manual

• If there are any objects or clothing in bright colors in front of the sensor. Bright colors
(especially white and fluorescent colors) reflect light and the sensor cannot detect the main
light sources.
The ECO sensor of the monitor does not work well.
• The ECO sensor is located at the front bottom of the monitor.
Check if there are any obstacles in front of the sensor that keep the
sensor from detecting your presence properly.
• The colors and the materials of your clothes may affect the
detection. Adjust the sensor range if needed. See
page 36
• Adjust the distance between you and the monitor.
If none of the proceeding actions works, it is probably because the materials of your clothes are
unique and cannot be detected by the ECO sensor. Please be noted that this is neither a
manufacturing defect nor is the sensor damaged. You should turn off the ECO sensor for now in
Eco > ECO Sensor

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If your problems remain after checking this manual, please contact your place of purchase or
e-mail us at: Support@BenQ.com.
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Sensor Range on
Troubleshooting 39