Motorola SURFboard SB4100 User Manual page 21

SURFboard
The Problem
Green POWER light is off
Cannot receive or send data
Introduction Before You Begin Installation Operation Basic Configuration
R
This information is to help you quickly solve a problem. Before calling your service provider, try
pressing the reset button on the rear panel. Resetting the SB4100 may take 5 to 30 minutes. Your
service provider will need to know the status of the front-panel lights.
Possible Solution
•
Check that the power cord is properly plugged into the wall outlet and the rear panel
of the SB4100.
•
Check that the electrical outlet is working.
•
Check that the Standby button is not depressed. Press to reconnect Internet service.
•
Call your service provider.
•
Check the lights on the front panel. Note the first light from top to bottom that is off.
This light indicates where the error occurred. If the first light that is off is:
R R e e c c e e i i v v e e During normal operation, the receive channel is lost. During startup,
the receive channel is not acquired.
S S e e n n d d During normal operation, the send channel is lost. During startup,
the send channel is not acquired.
O O n n l l i i n n e e During normal operations, the IP registration is lost. During startup,
the IP registration was not successful.
P P o o w w e e r r Standby button is depressed, modem in standby mode.
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Troubleshooting
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