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Motorola SURFboard SB4220 Series User Manual

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SURFboard Cable Modem SB4220 Series User Guide
SURFboard Cable Modem SB4220 Series User Guide
Title
SURFboard Cable Modem SB4220 Series User Guide
SURFboard Cable Modem SB4220 Series User Guide
Click your selection:
Introduction
Introduces your SURFboard cable modem and the controls on the
and
Rear
Panel.

Before You Begin

Lists the items needed to install your SURFboard cable modem and describes
Precautions,
Signing Up for
Service, and

Installation and Configuration Overview

Provides an overview and links to cable and configure your SURFboard cable modem,
including
Setting Up a USB
Driver.

Troubleshooting

Provides suggestions to fix common problems.
Contact Us
Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SURFboard cable modem.
Top and Front Panel
Computer System
Requirements.
Next page
R
SURFboard
Cable Modem

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   Summary of Contents for Motorola SURFboard SB4220 Series

  • Page 1: Before You Begin

    SURFboard Cable Modem SB4220 Series User Guide SURFboard Cable Modem SB4220 Series User Guide Title SURFboard Cable Modem SB4220 Series User Guide SURFboard Cable Modem SB4220 Series User Guide Click your selection: Introduction Introduces your SURFboard cable modem and the controls on the Rear Panel.
  • Page 2 Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Home Print Exit SURFboard Cable Modem SB4220 Series User Guide...
  • Page 3 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 4: Table Of Contents

    Setting Up a USB Driver in Windows 2000 ... 16 Setting Up a USB Driver in Windows Me ... 20 Setting Up a USB Driver in Windows XP ... 21 Configuring TCP/IP ... 22 Home Print Exit SURFboard Cable Modem SB4220 Series User Guide...
  • Page 5 Removing the USB Driver from Windows 2000 ...42 Removing the USB Driver from Windows XP ... 47 Contact Us ... 54 Frequently Asked Questions ... 55 Glossary ... 57 Software License ... 59 Home Print Exit SURFboard Cable Modem SB4220 Series User Guide...
  • Page 6: Introduction

    Two computers; one to the USB port and one to the Ethernet port Up to 32 computers to a single SURFboard cable modem using an Ethernet hub Glossary ® SURFboard cable modem! It provides Ethernet adapter directly to the Ethernet port on SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 7: Top And Front Panel

    The upstream channel is connected The startup process is complete Transferring a large amount of data Internet service is blocked because the Standby button was pressed. If this light is on, all other lights are off. SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 8: Rear Panel

    POWER The POWER connector provides power to the cable modem. Glossary Ethernet connection. It flashes during data equipped computers. “Troubleshooting” on page 35). Resetting may take 5 to coaxial cable (coax) SURFboard Cable Modem SB4220 Series User Guide License outlet.
  • Page 9: Before You Begin

    The coaxial cable and RF splitter are available at consumer electronic stores. To connect your SB4220 to an Ethernet hub as described in Users” on page 33, you may need a crossover cable. Check the documentation provided with your hub.
  • Page 10: Precautions

    Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 11: Signing Up For Service

    Are there any files I need to download after I am connected? Do I need a user name or password to access the Internet or use e-mail? Glossary printed on the bar code label marked HFC MAC SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 12: Computer System Requirements

    USB driver software that is supplied on the SURFboard Cable Modem CD-ROM. You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband. Troubleshooting Glossary SURFboard Cable Modem SB4220 Series User Guide License ® ® , Macintosh...
  • Page 13: Installation And Configuration Overview

    Your Macintosh or UNIX user manual Glossary on page 9 on page 33 port only, go to “Setting Up a USB Driver” IP address for your computer following one of: on page 22 SURFboard Cable Modem SB4220 Series User Guide License on page 11.
  • Page 14: Cabling And Startup For A Single User

    Online flashes while the cable modem downloads configuration data and changes to solid green when the download is complete. Glossary connector on the cable modem and the POWER SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 15 Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB. Perform the procedures for Glossary “Setting Up a USB “Configuring TCP/IP” on page 22. SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 16: Setting Up A Usb Driver

    The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Glossary on page 12 on page 16 on page 20 on page 21 SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 17: Setting Up A Usb Driver In Windows 98

    A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. Click Next. Be sure “Search for the best driver for your device” is selected as in the window at bottom left. Click Next. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 18 Select Specify a location and type the location of your CD-ROM drive as shown at bottom left. To load the driver successfully, you may need to click Browse to manually select the SB4220.sys file on the CD-ROM. Click Next. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 19 Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary on page 38. Then repeat this procedure. SURFboard Cable Modem SB4220 Series User Guide License “Removing the...
  • Page 20 38 and repeat this procedure. If that does not correct your problem, see the Software License and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service. Glossary “Configuring TCP/IP” “Removing the USB Driver from SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 21: Setting Up A Usb Driver In Windows 2000

    Be sure “Search for a suitable driver for my device” is selected. Click Next. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 22 If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 12. Otherwise, you can skip to step 13. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 23 If necessary, select your CD-ROM drive in the Copy files from list. Click Browse. Locate the SB4220.sys file in the CD-ROM root directory. Double-click the SB4220.sys file. The Files Needed window is displayed. Click OK. The Found New Hardware Wizard window is displayed. Glossary...
  • Page 24 When you finish setting up the USB driver, you can continue with “Configuring TCP/IP” page 22. If you have any difficulties setting up the USB driver, perform “Removing the USB Driver from Windows 2000” on page 42 and repeat this procedure. SURFboard Cable Modem SB4220 Series User Guide Home Print Exit...
  • Page 25: Setting Up A Usb Driver In Windows Me

    When you finish setting up the USB driver, you can continue with on page 22. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary “Configuring TCP/IP” SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 26: Setting Up A Usb Driver In Windows Xp

    When you finish setting up the USB driver, you can continue with on page 22. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary “Configuring TCP/IP” SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 27: Configuring Tcp/ip

    Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer. Glossary on page 23 on page 26 address: on page 30 on page 31 SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 28: Configuring Tcp/ip In Windows 95, 98, Or Me

    10. If TCP/IP is not displayed on the list, continue with step 6. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary on page 26. For a Macintosh or UNIX SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 29 Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 30 Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to Windows 95, 98, or Me” on page 30. Glossary “Verifying the IP Address in SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 31: Configuring Tcp/ip In Windows 2000 Or Xp

    On the Network and Dial-up Connections window, click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed. Glossary on page 23. For a Macintosh or UNIX SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 32 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed. Continue with step 7. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 33 Select Network Protocol window is displayed. Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. Click OK. The Local Area Connection number Properties window is re-displayed. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 34 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to Windows 2000 or XP” on page 31. Glossary “Verifying the IP Address in SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 35: Verifying The Ip Address In Windows 95, 98, Or Me

    Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 36: Verifying The Ip Address In Windows 2000 Or Xp

    Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP address. Glossary to display your IP configuration. A display, like the ENTER SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 37 If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. Glossary . If a valid IP address is displayed as shown ENTER to return to Windows. SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 38: Cabling For Multiple Users

    You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub, as shown at bottom left. You cannot connect more than one computer to the cable modem through the USB port. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 39: Ethernet

    Installation & Configuration Troubleshooting Cabling for Multiple Users, continued Ethernet You can connect up to 32 computers to an Ethernet hub connected to a SURFboard cable modem, as shown at left. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 40: Troubleshooting

    If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. Press the Reset button. Home Print Exit Installation & Configuration Troubleshooting on page 37. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 41 Troubleshooting Glossary on page 37. on page 31. Call your cable service provider if you need an cable modem and your computer. on page 38 on page 42 SURFboard Cable Modem SB4220 Series User Guide License on page 30 or...
  • Page 42: Front-panel Lights And Error Conditions

    The send channel is lost The IP registration is lost The cable modem is unplugged or is in standby mode. Press the Standby button “Top and Front Panel” on page 2. Troubleshooting Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 43: Removing The Usb Driver From Windows 98 Or Me

    Properties. The Network window is displayed. Click the Motorola SurfBoard USB Cable Modem. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 44 Installation & Configuration Troubleshooting Removing the USB Driver from Windows 98 or Me, continued Click Remove. The Network window no longer displays Motorola SurfBoard USB Cable Modem in the list. Click OK. The System Settings Change window is displayed. Disconnect the USB cable from your PC or cable modem.
  • Page 45 Your Windows Explorer may appear slightly different than in the image on this page. There are slight variations between Windows versions and you can configure Windows Explorer as you like. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 46 “Setting Up a USB Driver in Windows 98” “Setting Up a USB Driver in Windows Me” If you continue to have problems, contact your cable service provider. Glossary on page 12 on page 20 SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 47: Removing The Usb Driver From Windows 2000

    Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window. Double-click System to display the System Properties window. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 48 Installation & Configuration Troubleshooting Removing the USB Driver from Windows 2000, continued On the System Properties window, click the Hardware tab. Click the Device Manager button to display the Device Manager window: Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 49 Troubleshooting Removing the USB Driver from Windows 2000, continued On the Device Manager window, double-click Network Adapters. Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.
  • Page 50 In the Run window, type explorer and click OK. Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed.
  • Page 51 After you remove the USB driver, re-install the USB driver following Driver in Windows 2000” on page 16. If you continue to have problems, contact your cable service provider. Glossary “Setting Up a USB SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 52: Removing The Usb Driver From Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If a Category view similar to below is displayed, click Performance and Maintenance. Otherwise, skip to step 5. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 53 Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 54 Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued If a classic view similar to at left is displayed, click System to display the System Properties window. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 55 Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the System Properties window, click the Hardware tab. Double-click the Device Manager button to display the Device Manager window. Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 56 Troubleshooting Removing the USB Driver from Windows XP, continued On the Device Manager window, double-click Network adapters. Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.
  • Page 57 In the Run window, type explorer and click OK. Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed.
  • Page 58 After you remove the USB driver, re-install the USB driver following Driver in Windows XP” on page 21. If you continue to have problems, contact your cable service provider. Glossary “Setting Up a USB SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 59: Contact Us

    Software License and Warranty Information card provided with your SURFboard cable modem. For answers to typical questions, see “Frequently Asked Questions” on page 55. For information about Motorola consumer cable products, education, and support, visit http://www.motorola.com/broadband. SURFboard Cable Modem SB4220 Series User Guide Home Print...
  • Page 60: Frequently Asked Questions

    ™ CableLabs Certified , DOCSIS , and Euro-DOCSIS system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified. Home Print Exit Installation & Configuration Troubleshooting ™...
  • Page 61 What do I do if my SURFboard cable modem stops working? “Troubleshooting” on page 35 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable service provider. Home Print Exit Installation & Configuration Troubleshooting Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 62: Glossary

    IP address. Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection. Home Print Exit Installation & Configuration Troubleshooting Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 63 Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, and cable modems. When you connect your SURFboard cable modem to the USB port, Windows 98 and later versions automatically recognize the cable modem. Home Print Exit Installation & Configuration Troubleshooting Glossary SURFboard Cable Modem SB4220 Series User Guide License...
  • Page 64: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 65 Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors.
  • Page 66 THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software.

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