Motorola SURFboard SB4100 User Manual
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Table of Contents
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Summary of Contents for Motorola SURFboard SB4100
- Page 1 SURFboard C a b l e M o d e m C a b l e M o d e m S B 4 1 0 0 User G G uide...
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Page 2: Regulatory Information
Peripherals; and/or CPU Boards and Power Supplies used with Class B If the equipment does cause harmful interference to radio or television reception, Personal Computers, Motorola BCS, 6450 Sequence Drive, San Diego, which can be determined by turning the equipment off and on, the user is... - Page 3 The S S B4100 m m eets o o ne o o r m m ore o o f t t he s s tandards l l isted: Declaration of Conformity Motorola, Inc. Broadband Communications Sector 6450 Sequence Drive San Diego, CA, U.S.A.
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Page 4: Canadian Compliance
Motorola, Inc. reserves the right to revise this publication and to make changes in Warning content from time to time without obligation on the part of Motorola, Inc. to provide notification of such revision or change. Motorola, Inc. provides this guide without... - Page 5 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Just open your browser and s u r f ! C a b l e M o d e m Congratulations, you now have a new state-of- A new Universal Serial Bus (USB) port is Easier! ®...
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Page 6: Front Panel
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Front Panel The five front-panel lights provide information about power, communications, and errors. The standby button suspends internet service. Item Description P P o o w w e e r r When the light is flashing, startup diagnostics are being performed. -
Page 7: Rear Panel
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Rear Panel The rear panel provides connectors for cabling, status lights, and power plug. Item Description L L I I N N K K / / A A C C T T When the light is on, the Ethernet connection is available. -
Page 8: Equipment Check
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Equipment Check Power cord Before you begin the installation, check that you have received: Item Description P P o o w w e e r r c c o o r r d d Required to connect the SB4100 to the electrical outlet. -
Page 9: System Requirements
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting System Requirements The Ethernet card must be installed before the SB4100. Ethernet card or To use the SB4100 with your computer system, If it isn't, follow the installation you need the following: USB Special Software instructions that came with Service Provider... - Page 10 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting You must call your service provider to activate your service. You need to provide the media access control (MAC) address. This address is found on the bar code label marked HFC MAC ID on the rear panel.
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Page 11: For A Single User
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting For a Single User Connect the coaxial TV cable to the SB4100 Connect your computer to the SB4100 connector marked and the other end using one of the following methods: CABLE to the cable outlet or splitter. -
Page 12: For Multiple Users
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting For Multiple Users Your service provider must configure your modem for multiple user service. Contact your Service provider service provider for availability and instructions. The SB4100 supports many multiple user TV cable configurations. - Page 13 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting For Multiple Users Service provider Multiple user configurations can include TV cable Ethernet and USB connections. SB4100 Ethernet and USB Ethernet For single users on individual computers, connect the USB and Ethernet ports Computer Computer directly to the SB4100.
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Page 14: Powering Up The First Time
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Powering Up the First Time To turn on your SB4100, simply plug it in. It is not You must allow 5 to 30 minutes to power up • Send flashes while the SB4100 scans necessary to unplug it when the first time because the SB4100 must find for the send channel. -
Page 15: Configuring For Tcp/Ip
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting The SB4100 contains all necessary software. Double-click the Network icon on the You don't need to configure the SB4100 but Control Panel window. you must configure your computer for TCP/IP Select the Configuration tab on the (software protocol developed for communica- tion between computers) and check for an IP... - Page 16 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP/IP Click Add. Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window.
- Page 17 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP/IP Click TCP/IP on the Network window. Click OK to accept the TCP/IP settings. If you have more than one TCP/IP Click OK to close the Network window. entry, choose the one associated with the Ethernet card or USB device connected Click OK when a prompt to restart your...
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Page 18: Installing Usb Device Drivers
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers The USB drivers can interface with Windows 98, 2000, and ME . ® System files are needed when loading the USB drivers. These files may already be on your PC or you may be required to load th em from the Microsoft CD that came with your PC. - Page 19 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers Click CD-ROM drive option and Specify a location. Click Browse. Select your CD drive and USB drivers. Example: D:\ USB DEVICE DRIVERS D:\USB DEVICE DRIVERS Click Next to load the USB drivers. Click Next to install l the driver on the l ocation displayed.
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Page 20: Verifying Your Ip Address
SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Verifying Your IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: On the Windows Desktop, click Start. - Page 21 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the SB4100 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights.
- Page 22 SURFboard Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting The Problem Possible Solution Cannot receive or send data • Check that your TV is working if you have cable TV and you have a clear TV picture. If you are not receiving your regular TV channels, your data service will not function. •...
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Page 23: Software License Notices
AGREEMENT WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND of this Agreement. Motorola BCS retains the ownership of the Software. BY OPENING MOTOROLA BCS. THE TERMS OF THIS AGREEMENT APPLY TO YOU AND TO THIS PRODUCT PACKAGE AND USING THE PRODUCT YOU INDICATE YOUR ANY SUBSEQUENT LICENSEE OF THIS PRODUCT. -
Page 24: Software License Agreement
Motorola BCS. Motorola BCS TERMINATE this License by destroying the original and all copies of the Software retains all rights not expressly licensed under this License. - Page 25 (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is the Broadband Communications Sector of Motorola, Inc ("Motorola BCS"), 6450 Sequence Drive, San Diego, CA 92121. Export Restriction...