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SB4200 User Guide
High-Speed Access to the Internet
R
SURFboard
Cable Modem

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   Summary of Contents for Motorola SURFboard SB4200

  • Page 1

    SB4200 User Guide High-Speed Access to the Internet SURFboard Cable Modem...

  • Page 2: Declaration Of Conformity

    EN55022 CISPR 22 following the provisions of the Directive(s) of the Council of the European Union: EMC Directive 89/336/EEC Motorola, Inc. Broadband Communications Sector 6450 Sequence Drive San Diego, CA, U.S.A. EN55024...

  • Page 3

    To ensure regulatory and safety compliance, use only the provided Ethernet, USB, and power cables. Copyright © 2001 by Motorola, Inc. All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without written permission of the publisher.

  • Page 4: Table Of Contents

    Introduction ............1 Top and Front Panel .

  • Page 5

    Removing the SB4200 Device Listing from Windows 98 ....... . .

  • Page 6: Introduction

    USB-equipped computers. The standard Ethernet connection provides network service to single or multiple users. Unlike a telephone modem, the SB4200 is always online. Just open your browser and surf. * Unlike analog phone modems and ISDN, you’re always on, always connected.

  • Page 7: Top And Front Panel

    When the light is flashing, startup diagnostics are being performed. A solid light indicates the SB4200 is powered on. Receive When the light is flashing, the SB4200 is scanning for a receive channel connection. A solid light indicates the channel connection is acquired.

  • Page 8

    Top and Front Panel Item Description Online When the light is flashing, the SB4200 is scanning for the network configuration server connection. A solid light indicates the network connection is acquired. Activity When the light is flashing, the SB4200 is transmitting or receiving data.

  • Page 9: Rear Panel

    10Base-T link is established. This port provides a direct connection to USB equipped computers. • This is the recessed reset button. CABLE This port transfers data to and from the service provider. POWER This connector provides power to the SB4200. Troubleshooting Legal...

  • Page 10: Before You Begin

    SB4200 to the nearest cable outlet. If you have a TV attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the SB4200. Both the coaxial cable and the RF splitter are readily available at consumer electronic stores.

  • Page 11: Precautions

    Postpone SB4200 installation until there is no risk of thunderstorm or lightning activity in the area. Avoid damaging the SB4200 with static by touching the coaxial cable connector when it is attached to the earth grounded coaxial cable TV wall outlet.

  • Page 12: System Requirements

    Installation Configuration System Requirements You need the following to use the SB4200 with your computer system: Service Provider You must sign up with a data service provider for access to the Internet and other online services. You should ask your data service provider the following questions:...

  • Page 13

    Any standard 10/100Base-T Ethernet card operates with the SB4200. This is not needed if connecting to the USB port. The Ethernet card must be installed before the SB4200. If it is not, follow the installation instructions included with your Ethernet card.

  • Page 14: Installation And Configuration

    Introduction Before You Begin Avoid damaging the SB4200 or your PC with static electricity. To release any static charges, touch the coaxial cable connector on the modem efore connecting or disconnecting the USB or Ethernet cables. Home Print Exit Installation...

  • Page 15: Cabling And Startup For A Single User

    Configuration Cabling and Startup for a Single User You must allow 5 to 30 minutes to power up the first time because the SB4200 must find and lock on the appropriate channels for communications. Be sure that your computer is on and the SB4200 is unplugged.

  • Page 16

    Installation Configuration Cabling and Startup for a Single User Check that the lights on the front of the SB4200 cycle through the following sequence: Power flashes during a self-test. When the self-test is successfully complete, the light is solid green.

  • Page 17

    Ensure the SB4200 CD-ROM is inserted into your CD-ROM drive. The CD-ROM must be in the drive before plugging in the USB cable. Connect the USB cable to the SB4200 port marked USB and the other end to the USB port on the back of your computer.

  • Page 18: Setting Up A Usb Driver In Windows 98

    Setting Up a USB Driver in Windows 98 After plugging in the USB connector, the window on the left is displayed. Ensure the SB4200 CD-ROM is inserted into your CD-ROM drive. The CD-ROM must be in the drive before plugging in the USB cable.

  • Page 19

    Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 98 Be sure the text that reads “Search for the best driver for your device” is selected as displayed in the upper window on the left. Then, click Next, and the lower window on the left is displayed showing a location.

  • Page 20

    Click Next. Note: If the window on the lower left of this page is not displayed, verify that the Motorola CD-ROM is in the drive and accessible. If you still cannot find the correct driver file, then cancel the installation and remove invalid entries as described in Example 1 and/or Example 2 found under the heading called “Recovery After Installation Errors with...

  • Page 21

    Note: If the window on the upper left of this page is not displayed with text stating that the NET4100.INF file was found, then verify that the Motorola CD-ROM is in the drive and accessible. If the correct driver file is still not listed, then cancel the installation and remove invalid entries as described in Example 1 and/or Example 2 found under the heading called “Recovery After Installation Errors with Win98_SE and Windows 98”...

  • Page 22

    Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 98 After all of the necessary Windows 98 files have been loaded, the upper window on the left is displayed confirming a successful installation. Click Finish and the lower window is displayed.

  • Page 23: Setting Up A Usb Driver In Windows 2000 And Me

    Setting Up a USB Driver in Windows 2000 and Windows Me Ensure the SB4200 CD-ROM is inserted into your CD-ROM drive. The CD-ROM must be in the drive before plugging in the USB cable. After making the USB connection, the Found New Hardware window is displayed.

  • Page 24

    Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 2000 and Windows Me After several seconds, the Hardware Wizard window is displayed. Click Next, and the lower window is displayed. Be sure that the text that reads “Search for a suitable driver for my device” is selected and click Next.

  • Page 25

    Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 2000 and Windows Me Be sure that the CD-ROM drive’s box is the only one checked as illustrated in the upper window. Click Next, and the lower window is displayed. Click Next.

  • Page 26

    Click OK and the lower window on the left is displayed. Select Browse and then locate a file called Net4100.sys . This file is located on the Motorola SB4200 CD-ROM root directory. Double-click the file called Net4100.sys . Troubleshooting Legal...

  • Page 27

    Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 2000 and Windows Me On the Files Needed window, click OK and the Found New Hardware Wizard window is displayed. Click Finish to complete the installation. If you have any difficulties with the installation process, please follow the instructions for “Removing the USB Driver from a Windows 2000 or Windows Me”...

  • Page 28: Configuring For Tcp/ip In Windows 95, 98, And Me

    Introduction Before You Begin The SB4200 contains all necessary software. You don't need to configure the SB4200, but you must configure your computer for TCP/IP (software protocol developed for communication between computers) and check for an IP address. Your service provider may provide additional instructions for setting up your computer.

  • Page 29

    Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 95, 98, and ME Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window.

  • Page 30

    Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card or USB device connected to the SB4200. Click Properties. Select the IP Address tab on the TCP/IP window.

  • Page 31: Configuring For Tcp/ip In Windows 2000

    Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 The following basic instructions are for Windows 2000 users. Windows 95, 98, and Me instructions begin on page 23. If you are using a different operating system, refer to your user guide.

  • Page 32

    Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 Click Properties and information similar to that shown in the lower window is displayed. If Internet Protocol (TCP/IP) is displayed in the list of network components, TCP/IP is installed and you can proceed to step 10.

  • Page 33

    Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 Click Protocol on the Select Network Component Type window and then click Add. The Select Network Protocol window is displayed similar to the example on the lower left of this page.

  • Page 34

    Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 On the Local Area Connection # Properties window, make sure a check mark is in the box next to Internet Protocol (TCP/IP). Click Properties. The Internet Protocol (TCP/IP) Properties windows is displayed as shown on the lower left of this page.

  • Page 35: Verifying Your Ip Address In Windows 95, 98, And Me

    Introduction Before You Begin The values shown for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your PC will be different than those shown in the example above. If autoconfiguration is displayed before IP Address in Windows 98, call your service provider.

  • Page 36: Windows 2000

    Introduction Before You Begin Home Print Exit Installation Configuration Verifying Your IP Address in Windows 2000 The following basic instructions are for Windows 2000. The instructions for verifying your IP address for Windows 95, and Me are found on the previous page. For any other operating system, please refer to your specific operating system guide for IP address verification.

  • Page 37: Verifying Your Ip Address In Windows 2000

    Verifying Your IP Address in Windows 2000 Improper connections between your PC and the SB4200 and cable network problems are indicated when you receive an Autoconfiguration IP Address. An example is displayed on the upper left of this page. Check your cabling and whether you can see your regular cable-TV channels on your television.

  • Page 38: Cabling For Multiple Users

    Your service provider must configure your modem for multiple user service. Contact your service provider for availability and instructions. The SB4200 supports many multiple user configurations. It can easily serve as a gateway to the Internet for up to 32 users.

  • Page 39: Ethernet And Usb

    Ethernet and USB For two users on individual computers, connect the USB and Ethernet ports directly to the SB4200. Multiple users are supported with a single user attached to the USB port and the remaining (up to 31) users connected to the Ethernet hub.

  • Page 40: Troubleshooting

    This information helps you solve a problem quickly. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the SB4200 may take 5 to 30 minutes. Your service provider may need to know the status of the front-panel lights.

  • Page 41

    Introduction Before You Begin Troubleshooting Problem Cannot send or receive data Home Print Exit Installation Configuration Possible Solutions Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred. If the first light that is off is: Light Turns off under the following error condition(s): Receive...

  • Page 42

    Introduction Before You Begin Troubleshooting Problem Cannot send or receive data (cont’d) Cannot view User Guide CD video Operating System problems related to unsuccessful installation of the SB4200 USB driver Home Print Exit Installation Configuration Possible Solutions Check the coaxial cable at the modem and wall outlet and hand-tighten if necessary.

  • Page 43: Removing The Sb4200 Device Listing From Windows 98

    On your Windows Desktop, right-click the Network Neighborhood icon and select Properties. The Network window is displayed. Select Motorola SurfBoard USB Cable Modem SB4200, as illustrated in the lower window. This procedure does not remove the USB driver from your system, it only removes the device listing from your system.

  • Page 44

    Configuration Removing the SB4200 Device Listing from Windows 98 Click Remove and the Network Dialogue window no longer displays Motorola SurfBoard USB Cable Modem in the list. Click OK, and the System Settings Change window is displayed. Click No and go to “Removing the USB Driver from Windows 98” on the next page.

  • Page 45: Removing The Usb Driver From Windows 98

    Run. In the Run window, type explorer and then click OK. The Exploring window is displayed as shown on the left. Be sure that the USB cable has been removed from your PC or SB4200 cable modem. Select your CD-ROM drive. Run the Remove utility from the Motorola SB4200 CD-ROM by double clicking the Remove icon.

  • Page 46

    Configuration Removing the USB Driver from Windows 98 The SB4200 USB Driver Removal windows are displayed on this page. Click Remove Driver. The removal of the SB4200 USB is now complete. You may get various messages in this step, depending on the previous installation.

  • Page 47: Removing The Sb4200 Device Listing From Windows 2000 And Windows Me

    Print Exit Installation Configuration Removing the SB4200 Device Listing from Windows 2000 and Windows Me From your Windows 2000 or Windows Me desktop, click Start. Click Settings. Click the Control Panel icon and the window on the left is displayed.

  • Page 48

    Before You Begin Home Print Exit Installation Configuration Removing the SB4200 Device Listing from Windows 2000 and Windows Me Click Next to continue, and the Choose a Hardware Task window is displayed. Select Uninstall/Unplug a device and click Next. Troubleshooting Legal...

  • Page 49

    If you unplugged the USB cable from the SB4200 (and saw the Unsafe Removal of a Device window), then the SB4200 will probably not be listed as illustrated in the lower window. If the device is not listed, then click Cancel. If it is listed, highlight the SB4200 and click Next. Troubleshooting...

  • Page 50

    Home Print Exit Installation Configuration Removing the SB4200 Device Listing from Windows 2000 and Windows Me On the upper window on the left, select “Yes, I want to uninstall this device” and click Next. On the lower window, click Finish.

  • Page 51: Removing The Usb Driver From Windows 2000 And Windows Me

    Introduction Before You Begin The SB4200 uses the same driver as the SB4100. Home Print Exit Installation Configuration Removing the USB Driver from Windows 2000 and Windows Me Start Windows Explorer. Click Start and then select Run. In the Run window, type explorer and then click OK.

  • Page 52

    Windows Me removed the file during the Add/Remove Hardware Wizard portion of this de-installation procedure. Once you have removed the USB device, repeat the Windows 2000 USB Installation procedure to reinstall the SB4200 with a USB device. If you have problems, please contact your service provider. Troubleshooting...

  • Page 53: Recovery After Installation Errors With Win98_se And Windows 98

    Recovery After Installation Errors with Win98_SE and Windows 98 If you are unable to properly install the SB4200 USB driver or receive an error during the installation of this driver, then there may be invalid entries in the Windows Device Manager.

  • Page 54

    EXTREMELY IMPORTANT: After removal of the USB Composite Device, remove the USB cable from the SB4200 and reboot your computer. Follow the installation instructions starting on page 10 of this User Guide to reinstall the SB4200 USB drivers. Troubleshooting Legal...

  • Page 55

    Recovery After Installation Errors with Win98_SE and Windows 98 Example 2 The SB4200 drivers may have loaded, but no protocol was bound to the adapter. To see if this is the case: Remove the USB cable from the SB4200. From the Windows Desktop, right-click the Network Neighborhood icon a list of options.

  • Page 56

    Win98_SE and Windows 98 EXTREMELY IMPORTANT: After removal of the device, restart your computer. Follow the installation instructions starting on page 10 of this User Guide to reinstall the SB4200 USB drivers. Note: The Motorola Remove program deletes improper Windows 98, Windows 98 Second Edition, Windows ME, and Windows 2000 entries that may have occurred in the installation process.

  • Page 57: Contact Us

    Home Print Exit Installation Configuration Contact Us For Motorola cable modem customer service, technical support, warranty claims, or questions about your Internet service connection, contact your cable service provider For Motorola consumer cable products, education, and support: http://www.motorola.com/broadband. Troubleshooting Legal...

  • Page 58: Glossary

    Introduction Before You Begin Glossary Coaxial cable (coax) DOCSIS Expansion slot F-type connector IP address MAC address Home Print Exit Installation Configuration A type of wire that consists of a center wire surrounded by insulation and then a grounded shield of braided wire. The shield minimizes electrical and radio frequency interference. The coaxial cable is the primary type of cabling used by the cable television industry and is also widely used for computer networks.

  • Page 59

    Introduction Before You Begin Glossary Splitter TCP/IP Home Print Exit Installation Configuration Mega Hertz. A measure of radio frequency - millions of cycles per second. One MHz represents one million cycles per second. Peripheral Component Interconnect. Most PCs today include a PCI bus in addition to a more general ISA expansion bus.

  • Page 60: Faqs

    Introduction Before You Begin FAQs Got a question? We’ve put together a list of questions customers frequently ask. What is high-speed cable Internet access? Cable Internet access uses cable television wires instead of telephone lines to tap into the information on the Internet. It’s extremely fast and affordable, and it doesn’t tie up phone lines for incoming or outgoing calls and faxes.

  • Page 61

    No, not if your computers are connected via a network. The SB4200 is capable of supporting current Internet Connection Sharing technolo- gies. Internet Connection Sharing software enables the user to connect more PCs to the Internet by using the PC containing the SB4200 as a gateway.

  • Page 62

    No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information. What does the SB4200 limited warranty cover? Contact your service provider.

  • Page 63: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.

  • Page 64: Software License

    The Software is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES.

  • Page 65

    Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors.

  • Page 66: Warranty Information

    (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. Motorola's warranty applies only to a Product that is manufactured by Motorola and identified by the General Instrument ("GI") or Motorola trademark, trade name or product identification logo affixed to the Product.

  • Page 67: Warranty Information

    Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.

  • Page 68

    485646-001-99 8/01 Home Print Exit...

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