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HP ProLiant DL160 Gen9 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. Part Number: 775785-001 September 2014 Edition: 1...
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
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HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
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La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
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Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
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HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 12...
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
System components HP continually improves and changes product parts. For complete and current supported parts information, see one of the following websites: • HP PartSurfer website (http://partsurfer.hp.com) Illustrated parts catalog 18...
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• HP PartSurfer mobile site (http://partsurfermobile.hp.com) Item Description Spare part Customer self number repair (on page 6) System board assembly (includes alcohol pad and thermal 779094-001 Mandatory compound) System Battery 234556-001 Optional Dedicated iLO management module 779095-001 Mandatory PCIe riser boards —...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
T-25 Torx screwdriver (for screws located inside the front panel quick-release levers) • T-10/T-15 Torx screwdriver • HP Insight Diagnostics (on page 68) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
Get help to lift and stabilize the product during installation or removal, especially when the • product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.
Extend the server from the rack (on page 28). If you are performing service procedures in an HP, Compaq branded, Telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.
Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.
Non-hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Back up all server data on the drive. Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source.
To replace the SFF drive blank, while pressing the release latch, slide the component into the bay until it is fully seated. Extend the server from the rack To extend the server from an HP, Compaq-branded, Telco, or third-party rack: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source.
Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.
Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the drive carrier. To replace the component, slide the component into the bay until it clicks. Hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source.
Remove all hot-plug hard drives. Disconnect all cables connected to the drive backplane. Remove the hot-plug drive backplane. To replace the component, reverse the removal procedure. Four-bay LFF non-hot-plug drive backplane To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source.
Remove the non-hot-plug drive backplane. To replace the component, reverse the removal procedure. Eight-bay LFF hot-plug drive backplane To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.
HP Smart Storage Battery For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP website (http://www.hp.com/go/qs). CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up.
Remove the HP Smart Storage Battery. To replace the component, reverse the removal procedure. FBWC module WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Disconnect the cache module backup power cable from the cache module. Remove the cache module. To replace the component, reverse the removal procedure. Optical drive CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank. To remove the component: Power down the server (on page 26).
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Remove the server from the rack (on page 29). Remove the access panel ("Access panel" on page 30). Disconnect the optical drive cable from the drive. Remove the optical drive: Four-bay LFF drive model Removal and replacement procedures 37...
Eight-bay SFF drive model To replace the component, reverse the removal procedure. Fan and fan blank Fan population guidelines Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7 Blank Blank Blank...
Two processors, redundant • In a single-processor, nonredundant configuration, fans 4, 6, and 7 cool the server. To enable the redundant fan mode, install a new fan in the fan bay 5. • In a dual-processor, nonredundant configuration, fans 1, 2, 3, 5, 6, and 7 cool the server. To enable the redundant fan mode, install a new fan in the fan bay 4.
Remove the fan blank. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the component, reverse the removal procedure. Hot-swap fan WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Disconnect the fan cable from the system board and remove the fan. To replace the component, reverse the removal procedure. DIMMs To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.
Remove the DIMM. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: Power down the server (on page 26).
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Remove the heatsink from the processor backplate. To replace the component: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. Install the heatsink: Position the heatsink on the processor backplate.
Finish the installation by completely tightening the screws in the same sequence. Install the access panel. Do one of the following: Slide the server into the rack. Install the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.
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IMPORTANT: Processor socket 1 must be populated at all times or the server does not function. In a multiprocessor configuration, to optimize system performance, HP recommends balancing the total capacity of the DIMMs across the processors. To remove the component: Power down the server (on page 26).
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Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. Remove the processor from the processor retaining bracket.
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Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink: Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws. Finish the installation by completely tightening the screws in the same sequence. Install the access panel.
Expansion board To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 29).
Slot 2 Slot 3 To replace the component, reverse the removal procedure. Primary PCIe riser board To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).
Remove the server from the rack (on page 29). Remove the access panel ("Access panel" on page 30). Disconnect all cables connected to existing expansion boards. Remove the PCI riser cage ("Primary PCIe riser board" on page 49). Remove any existing expansion board from the riser board. Remove the riser board from the cage.
To remove the component: Power down the server (on page 26). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 29).
Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HP UEFI System Utilities" on page 65) to reconfigure the system. To replace the component, reverse the removal procedure.
Remove the primary PCI riser cage ("Primary PCIe riser board" on page 49). Remove the dedicated iLO management module. To replace the component, reverse the removal procedure. Front I/O modules for LFF and SFF drive models To remove the component: Power down the server (on page 26).
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— Remove the front I/O module from the chassis assembly. — Disconnect the front I/O module cables from the chassis assembly. Removal and replacement procedures 54...
("Primary PCIe riser board" on page 49). Remove the dedicated iLO management module. Disconnect all cables connected to the system board. Remove the HP Smart Storage Battery ("HP Smart Storage Battery" on page 34). Remove all DIMMs ("DIMMs" on page 41).
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Remove the heatsink: Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws. Completely loosen all screws in the same sequence. Remove the heatsink from the processor backplate. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket.
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Remove the processor from the processor retaining bracket. CAUTION: When returning a damaged system board to HP, always install all processor socket covers to prevent damage to the processor sockets and system board. Remove the system board: Remove the system board screws.
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To replace the system board assembly: Install the system board assembly. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures 58...
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Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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CAUTION: Close and hold down the processor cover socket while closing the processor locking levers. The levers should close without resistance. Forcing the levers closed can damage the processor and socket, requiring system board replacement. Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
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Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws. Finish the installation by completely tightening the screws in the same sequence. Install the fans. Install all components removed from the failed system board. Connect all cables disconnected from the failed system board.
Press the Esc key to close the menu. Press the Esc key to exit RBSU. Press the F10 key to confirm exiting RBSU. The server automatically reboots. HP 550-W Power Supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board.
• Simplified Chinese (http://www.hp.com/support/Gen9_TSG_zh_cn) The HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...
Diagnostic tools HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: • Configuring system devices and installed options •...
OS installation if the defaults are restored. To avoid this issue, use the User Defined Defaults feature in UEFI System Utilities to override the factory default settings. For more information, see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website (http://www.hp.com/go/ProLiantUEFI/docs).
Embedded UEFI shell The system BIOS in all HP ProLiant Gen9 servers includes an Embedded UEFI Shell in the ROM. The UEFI Shell environment provides an API, a command line prompt, and a set of CLIs that allow scripting, file manipulation, and system information.
When power is available to the server but the server is not powered on, iLO runs on auxiliary power and can take control of the server video adapter to display the HP ProLiant Pre-boot Health Summary. For additional information, see the HP iLO 4 User Guide on the HP website (http://www.hp.com/go/ilo) or the HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting.
HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).
OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB 2.0 devices through legacy USB support, which is enabled by default in the system ROM. USB 3.0 ports are not functional before the OS loads. The native OS provides USB 3.0 support through appropriate xHCI drivers.
Component identification Front panel components • Four-bay LFF drive model Item Description Optical drive (optional) Serial number pull tab* USB 2.0 connector LFF drives (8.89 cm, 3.5 in) *The serial number/iLO information pull tab is double-sided. The top side shows the server serial number and the customer asset tag label.
• Eight-bay SFF drive model Item Description Status Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting. Flashing amber = System degraded** Flashing red (1 Hz/cycle per sec) = System critical** Power On/Standby button Solid green = System on and system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence...
Rear panel LEDs Item Description Status UID LED Solid blue = Activated Flashing blue: • 1 Hz/cycle per sec = Remote management or firmware upgrade in progress • 4 Hz/cycle per sec = iLO manual reboot sequence initiated • 8 Hz/cycle per sec = iLO manual reboot sequence in progress Off = Deactivated NIC link LED...
Fan connector 4 Fan connector 3 Fan connector 2 Fan connector 1 Reserved 24-pin power supply connector HP Smart Storage Battery connector Power supply sideband signal connector 20-pin drive power connector 10-pin RPS connector System battery NMI header TPM connector...
Item Description System maintenance switch FlexibleLOM sideband signal connector * For more information on the riser board slots supported by the onboard PCI riser connectors, see "PCIe riser board slot definitions (on page 75)." DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the letter assignments for population guidelines.
• Use the iLO Virtual NMI feature. • Short the NMI header ("System board components" on page 76). For more information, see the HP website (http://www.hp.com/support/NMI). Drive numbering • Four-bay LFF drive model • Eight-bay SFF drive model Component identification 78...
HP SmartDrive LED definitions HP SmartDrives are the latest HP drive technology, and they are supported beginning with ProLiant Gen8 servers and server blades. The HP SmartDrive is not supported on earlier generation servers and server blades. Identify an HP SmartDrive by its carrier, shown in the following illustration.
For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
• Four-bay LFF drive cage connected to a H240 adapter in the low-profile expansion slot Item Description Drive power cable Mini-SAS cable Eight-bay SFF hot-plug drive cabling • Eight-bay SFF drive cage connected to the system board Item Description Drive power cable Mini-SAS cable Cabling 83...
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• Eight-bay SFF drive cage connected to a P440 controller in the low-profile expansion slot Item Description Drive power cable Mini-SAS cable • Eight-bay SFF drive cage connected to a H240 adapter in the low-profile expansion slot Item Description Drive power cable Mini-SAS cable Cabling 84...
FBWC cabling The FBWC solution is a separately purchased option. This server only supports FBWC module installation when an HP Smart Array P-Series controller is installed. Depending on the controller option installed, the actual storage controller connectors might look different from what is shown in this section.
HP 550W Power Supply cabling (non-hot plug) Item Description 24-pin power supply cable 16-pin power supply sideband signal cable Optical drive cabling • Optical drive cabling in the four-bay LFF drive configuration Item Description Drive power cable Optical drive cable...
• Optical drive cabling in the eight-bay SFF drive configuration Item Description Drive power cable Optical drive cable Front I/O cabling • Front I/O cabling in LFF configuration Cabling 88...
40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the HP website (http://www.hp.com/servers/ASHRAE).
Power supply specifications The server supports the HP 550-W Power Supply (PN 730941-B21). This is an Entry Level Power Supply product for HP ProLiant servers. For more information about the power supply features, specifications, and compatibility, see the HP website (http://www.hp.com/go/proliant/powersupply).
ABEND abnormal end alternating current Advanced Memory Protection Customer Self Repair FBWC flash-backed write cache graphics processing unit host bus adapter HP SIM HP Systems Insight Manager hertz Integrated Lights-Out Integrated Management Log large form factor Acronyms and abbreviations 92...
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Power-On Self Test power supply unit RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA Secure Digital small form factor HP Service Pack for ProLiant Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification Acronyms and abbreviations 93...
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universal serial bus Acronyms and abbreviations 94...
Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
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HP Insight Diagnostics survey functionality 68 customer self repair (CSR) 6 HP Smart Storage Battery 34 HP Smart Storage Battery cabling 86 HP Systems Insight Manager (SIM) 68, 70 HP technical support 6 dedicated iLO management module 52 humidity 90...
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LEDs, power supply 73 removing server from rack 29 LEDs, unit identification (UID) 72 required tools 23 legacy USB support 70 requirements, environmental 90 riser board 49, 75 ROM-Based Setup Utility (RBSU) 65 management tools 65 mechanical components 16 mechanical specifications 90 safety considerations 23 memory dump 78 security bezel, removing 26...
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