Warranty - Excel Galaxy II User Manual

8. Warranty

8.1. Warranty conditions
Your Excel Galaxy II scooter has factory warranty. This warranty is only granted to you as the
consumer. It is not intended to be used commercially (like hiring or institutional use). The warranty is
limited to defects to materials and possible hidden shortages. Excel offers a warranty period of 2
years on the complete product except the batteries: 12 months.

Tip:
We recommend the use of only Excel replacement parts. If you do not use original parts, the
warranty will be expired.
8.2. Warranty application
The warranty period is valid from the date of purchase. If there is during this period a defect on the
scooter it will be repaired or replaced. However you do need a completed warranty form, a copy of
the invoice with the date of purchase to Van Os Medical to hand. The warranty is based on Carry on.
This means that you deliver the product to us. The warranty can be claimed at the dealership, but in
addition it is possible at all times to execute the repair by Van Os Medical.

Tip:
Warranty is not transferrable. For more information and the location of service agents please visit our website:
www.vanosmedical.com
This warranty does not include any labour charges incurred by replacements. Under normal
circumstances no responsibility is accepted when the scooter needs replacement or repairs as a
direct result from:

Not maintaining the scooter and parts according to the recommendations of the
manufacturer, or not using the specific original parts;

Damaging the scooter or parts by inattentive use, accident or wrong use;

Adjusting the scooter or parts, different from the specifications of the manufacturer, or
reparations done before the service agent is warned;

If the product is not equipped with an original factory frame number and identification label
as described in the manual, see chapter 1.
The scooter that is described and showed in this manual can different from your own model in
details. However, all instructions are relevant, independent of slightly different details. We reserve
the right to change the product in this manual without further notice. All drawings, measures and
capacities showed in this manual, are approximations and may be slightly different to your scooter
specifications.
 Warning:
Excel cannot be liable for any consequent or individual damage whatsoever. While this manual is
created with care it is not exclusive. The warranty is only valid during the indicated period. If
adjustments are made to the Excel Galaxy II scooter, which have structural impact on the product,
the warranty will expire completely. You can visit
and supply conditions and an address list of service agents.
www.vanosmedical.com for an enlarged warranty
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T: +31-(0)167-573020 Fax +31-(0)167-573381 E: info@vanosmedical.nl, W;www.vanosmedical.nl