Product Support; Preparing To Call Technical Support - HP DreamColor Z24X User Manual

Problem
The monitor is off but it did
not seem to enter into a
low-power sleep mode.
OSD Lockout is displayed.
Power Button Lockout is
displayed.
Bezel button LEDs are not
on.
Bezel button LEDs are
always on but are too
bright or too dim.
Displayed colors do not
look correct.
Calibration failed.

Product Support

For additional information on using your all-in-one, go to http://www.hp.com/support. Select your
country or region, select Troubleshooting, and then enter your model in the search window and click
the Go button.
NOTE: The monitor user guide, reference material, and drivers are available at
support.
If the information provided in the guide does not address your questions, you can contact support. For
U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●
Chat online with an HP technician
NOTE:
●
Find support telephone numbers
●
Locate an HP service center

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call
technical support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
Possible Cause
The monitor's power saving control
is disabled.
The monitor's OSD Lockout
function is enabled.
The monitor's Power Button
Lockout function is enabled.
By default, the Bezel button LEDs
are set to fade out when not in
use.
Bezel button auto-fade has been
turned off in the OSD and the
brightness needs adjustment.
Monitor is not calibrated.
Incorrect setup or equipment
failure.
When support chat is not available in a particular language, it is available in English.
Solution
Open the OSD menu and select
Sleep and set auto-sleep to Enable.
Press and hold the bottom Menu button for 10 seconds
to disable the OSD Lockout function.
Press and hold the power button for 10 seconds to
unlock the power button function.
To set the bezel button LEDs so that they are always on,
open the OSD menu and select
Control > Bezel Button Auto-Fade
On).
Open the OSD menu and select
Control > Bezel Button Brightness
brightness value.
Recalibrate monitor or perform a Factory Reset.
Redo calibration.
Management > Auto-
Menu and Message
> Disable (Always
Menu and Message
and adjust the
http://www.hp.com/
Product Support 41