Product Support - HP V196 User Manual

Problems
Withering, flicker or moiré
effect
The "Sleep Mode" is
always enabled for the
monitor (yellow LED).

Product Support

For additional information on using your monitor, go to http://www.hp.com/support. Select your country
or region, select Troubleshooting, and then enter your model in the search window and click the Go
button.
Note: The monitor user guide, reference material, and drivers are available at http://www.hp.com/support.
If the information provided in the guide does not address your questions, you can contact support. For
U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
• Chat online with an HP technician
Note: When support chat is not available in a particular language, it is available in English.
•
Find support telephone numbers
•
Locate an HP service center
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you may need to call
technical support. Have the following information available when you call:
 Monitor model number
 Monitor serial number
 Purchase date on invoice
 Conditions under which the problem occurred
 Error messages received
 Hardware configuration
 Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need
these numbers when contacting HP about your monitor model.
The rating label is on the back of the monitor.
Solutions (Continued)
Keep the monitor away from electric devices that may cause possible
electrical interference.
Use the maximum refresh rate of the monitor under current resolution.
Make sure your monitor is powered on.
The graphic card of your computer should be secured in the slot.
Make sure the video cable of your monitor is correctly connected to your
computer.
Check the video cable of your monitor. Make sure there are no bent PINs.
Make sure your computer is working normally. Press the Caps Lock key
on your keyboard and have a look at the Caps Lock LED (available on most
keyboards). The LED will light or fade out.
15