Oricom Professional Series PRO910 User Manual
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Oricom Professional Series PRO910 User Manual

Dect digital cordless telephone with answering system
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Contact details for Oricom support and warranty claims in Australia
Oricom International Pty Ltd
Locked Bag 658
South Windsor, NSW 2756
Australia
Email: support@oricom.com.au
Phone: 1300 889 785 or (02) 4574 8888
(Monday to Friday 8am to 6pm AEST)
Web: www.oricom.com.au
Fax: (02) 4574 8898
Contact details for Oricom support and warranty claims in New Zealand
Email: support@oricom.co.nz
Phone: 0800 674 266
(Monday to Friday 10am to 8pm NZST)
Web: www.oricom.co.nz
Please see our website www.oricom.com.au for the latest version of this user guide as contents may be updated without notice.
Ref: 29092012

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Summary of Contents for Oricom Professional Series PRO910

  • Page 1 Contact details for Oricom support and warranty claims in New Zealand Email: support@oricom.co.nz Phone: 0800 674 266 (Monday to Friday 10am to 8pm NZST) Web: www.oricom.co.nz Please see our website www.oricom.com.au for the latest version of this user guide as contents may be updated without notice. Ref: 29092012...
  • Page 2 PRO910 DECT Digital Cordless Telephone with Answering System Keep this user guide for future reference. Always retain your proof of purchase in case of warranty service and register your product online at: AUSTRALIA: www.oricom.com.au Oricom Customer Support - 1300 889 785 or (02) 4574 8888...

  • Page 3: Table Of Contents

    Table of contents Important Information ........................4 Getting started ..........................8 Corded phone display icons explained ...................14 Handset display icons explained ....................15 Phone menu guide ........................16 Making and receiving calls ......................17 Using your menu – corded phone ....................26 Using your phone book – corded phone ..................34 Using your quick dial memory –...
  • Page 4 Technical Information ........................80 Customer Support ........................83 Warranty information (Australia) ....................84 Need Help? If you need assistance setting up or using your Oricom product now or in the future, call Oricom Support. Australia 1300 889 785 or (02) 4574 8888 www.oricom.com.au Mon-Fri 8am –...
  • Page 5 Important Information Important: • Persons with pacemakers should seek advice from their doctor before using this product. • Avoid exposure of this telephone to moisture or liquid. • To prevent electric shock, do not open the handset or base cabinet. • Avoid metallic contact (e.g. metal clips, keys) between the battery contacts and charging conductors. • There is a slight chance that the telephone could be damaged by an electrical storm. It is recommended that users unplug the phone from the mains supply and telephone socket during a storm. • Do not use the handset in an explosive hazard area such as where there is gas leaking. • Follow the local regulations regarding the disposal of your packing materials, exhausted batteries and used phone. Wherever possible, recycle those materials. • We advise that this phone should not be used near intensive care medical equipment. • Clean with a dry, soft, lint-free cloth. Never use cleaning agents, particularly aggressive solvents. • Because the phone works by sending radio signals between base station and handset, wearers of hearing aids may experience interference in the form of a humming noise. The telephone is compatible with most popular hearing aids on the market.
  • Page 6 Important Information • This phone is designed for connection to a PSTN telephone line or an analogue extension port of a PBX system. If you connect this device to a digital extension of a PBX, damage may result to the PBX. • Y ou phone works with most popular hearing aids. However, given the wide range of hearing aids available, we can’t guarantee that your phone will function fully with every hearing aid. Telecom NZ The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with the minimum conditions for connection to its network.
  • Page 7 Cordless handset and Base menu Cordless handset menu Phone book Profile Handset Base Settings Time Tools Edit Entry profile 1 Ring Tone Ring Tone Set Alarm Appointment External/Internal New Entry profile2 Ring Vol Ringer Volume Date and Time Stop Watch Show Details Equalizer Recall...
  • Page 8 Cordless handset and Base menu Corded base menu settings Answer machine Phonebook Profile Ringer Tone Key tone Display Settings Time Remove HS Reset Answer mode Add new profile1 EXT melody on/Off language Boost Menu Date Time PIN Answer&record English On/off Edit profile2 INT melody Format...

  • Page 9: Getting Started

    Getting started Getting started Important: Please make sure you’ve read the safety information on page 4 before you set up your phone system. Check box contents If you have purchased a PRO910-1 pack you should have: • 1 power adaptor • 1 corded phone (base) • 1 charger base with power adaptor • 1 cordless handset...

  • Page 10: Set Up Your Phone System In Four Simple Steps

    Getting started Set up your phone system in four simple steps 1. Connect your corded phone a. Plug the power adaptor into the socket marked on the back of your corded phone and the other end into the mains power wall socket and switch the power on. b.

  • Page 11: Install Your Batteries

    Getting started 2. Connect your charger base Plug the other power adaptor that’s already attached to your charger base into your mains power wall socket and switch the power on. 3. Install your batteries a. Insert your rechargeable batteries into your handset. Make sure they’re the right way round so ‘+’ lines up with ‘+’.

  • Page 12: Phone Location

    Getting started In Australia some phone wall sockets are the old "non modular" style. If you have this type of wall socket you will need to purchase a modular converter convertor plug (not supplied). These can be obtained from most electronic stores. Attach the belt clip There is a belt clip included in the box that you can attach to the back of your handset if required.
  • Page 13 Getting started Handset Key Talk On (Hands free) 10 Navigation Left (INT) Talk Off (Escape in menu) 11 Navigation Up (Redial) B button (Phone book in standby mode) 12 Navigation Right (Recall) A Button (Menu in standby) 13 Navigation Down (Calls) Direct Memory M1, M2 and M3 14 Keypad Lock Call Transfer and Voice Menu Switch...
  • Page 14 Getting started Base Station Key BOOST Fast Forward / Memo 11 Volume Up Up / Redial / Pause 12 Volume Down Rewind / OGM 13 Antenna Down / CID / Recall 14 Phone book / Dial 15 Memory 1 OK / Menu Play / Pause 16 Memory 2 Stop / Esc / Ans on off...

  • Page 15: Corded Phone Display Icons Explained

    Corded phone display icons explained Corded phone display icons explained The following icons appear in your corded phone display to indicate: Ringer off Handsfree mode Call in progress Boost receiver volume is on (Icon will flash) Mute microphone You have new calls Internal call in progress...

  • Page 16: Handset Display Icons Explained

    Handset display icons explained Handset display icons explained The following icons appear in your cordless handset display to indicate: Menu Handsfree mode Call in progress Confirm / OK Boost receiver volume is on (Icon will Back flash) Phone book mode Mute handset microphone There is more information to view on You have new calls...

  • Page 17: Phone Menu Guide

    Phone menu guide Phone menu guide Use this section to find your way around the menu display on your phones. How to use your phone menu display When you’ve set up your phones and everything’s connected, use your menu display to do things with your phone –...

  • Page 18: Making And Receiving Calls

    Making and receiving calls Making and receiving calls Make a call using your corded phone As you enter each number to be dialled it will be announced to you. For this feature to work you must have the Read number feature set to On, see page 31. 1.
  • Page 19 Making and receiving calls Take a call Corded phone: Simply lift the handset or press Cordless handset: Simply lift the handset off the charger base (if “Auto Talk” is set to ON, see page 49) and speak into the phone or, if the handset is off the charger base (or “Auto Talk” is set to OFF, see page 49), press and then speak into the phone.

  • Page 20: Call Back A Previous Caller

    Making and receiving calls Call back a previous caller (only if you have subscribed to Caller ID from your service provider) Your phone stores the last 30 incoming calls. 1. Open the incoming calls list by pressing (for corded phone) or (for cordless handset).

  • Page 21: Dial A Number Using The Quick Dial Buttons

    Making and receiving calls Dial a number using the quick dial buttons To store phone numbers under your quick dial memory buttons, see page 37 (for corded phone) or page 59 (for cordless handset). on the corded phone or 1. Choose your quick dial number by pressing on the cordless handset.

  • Page 22: Handsfree Feature

    Making and receiving calls Setting the Tone/ Equalizer To set the tone (equalizer) during a call, press on the corded phone and set the sound by pressing the keys On the cordless handset press during a call. Handsfree feature Use the handsfree feature to talk to your caller without holding the handset to your ear or to let other people in the room listen to the conversation.

  • Page 23: See Call Length

    This socket, as well as the one on the cordless handset can also be used with an Induction Ear Hook Oricom Part No. CLIHOOK5 (not supplied). Mute During a call you can mute the microphone so your caller cannot hear you.

  • Page 24: Transfer An External Call Internally

    Making and receiving calls Make an internal call from cordless handset to corded base Press INT then 0 for the corded base , the receiver then picks up the corded handset and you are connected, to end the call return the corded handset to the base , press the end talk button on the cordless handset.
  • Page 25 Making and receiving calls 3. To accept the call on the receiving handset, press or lift the handset on the corded phone. 4. You can now speak to the person answering and tell them you are going to transfer a call. The call will be transferred when you press on the cordless handset or replace the handset on the corded phone.

  • Page 26: Find Handset

    Making and receiving calls Make a conference call from the cordless handset 1. During your external call, press . Then enter the internal call number of the handset you want to transfer the call to e.g. 0 (to call the corded phone). 2.

  • Page 27: Using Your Menu - Corded Phone

    Using your menu – corded phone Using your menu – corded phone For information on your phonebook, please go to page 34. For information on your answering machine, please go to page 67. Priority/Default Setting If you are the main user of this telephone you should change the settings in the menu so that they are just right for you. These settings will be memorised automatically whenever you wish to make or answer a call.
  • Page 28 Using your menu – corded phone 2.1 Open your menu by pressing , then scroll using until Volume is located in the centre of the display then press 2.2 Scroll using until the Volume number required is located in the middle of the display then press 2.3 Scroll using until name is located in the middle of the display then press...

  • Page 29: Copy A Profile

    Using your menu – corded phone Copy a profile You can copy two of the three profiles from the corded base to a cordless handset. 1. Open your menu by pressing , then scroll using until Profile is located in the middle of the display and press 2.

  • Page 30: Ringer Melody

    Using your menu – corded phone Ringer melody You have a choice of 10 ringer melodies (+ max. 5 personal ringer melodies) for external calls and 9 ringer melodies for internal calls. 1. Open your menu by pressing , then scroll using until ringer tone is located in the middle of the display and press 2.

  • Page 31: Ringer Volume

    Using your menu – corded phone Ringer volume You have a choice of five volume levels plus Off. 1. Open your menu by pressing , then scroll using until Ringer Tone is located in the middle of the display and press 2.

  • Page 32: Display Contrast

    Using your menu – corded phone Switch key tone on or off 1. Open your menu by pressing , then scroll using until key tone is located in the middle of the display and press 2. You’ll see the current key tone setting (i.e. On or Off). 3.

  • Page 33: Change System Pin Code

    Using your menu – corded phone Change system PIN code 1. Open your menu by pressing , then scroll using until settings is located in the middle of the screen and press 2. Scroll using until System PIN is located in the middle of the display and press 3.

  • Page 34: Change Clock Hours To 12 Or 24 Hour Format

    Using your menu – corded phone Change clock hours to 12 or 24 hour format 1. Open your menu by pressing , then scroll using until time is located in the middle of the display and press 2. Scroll using until Format is located in the middle of the display and press 3.

  • Page 35: Using Your Phone Book - Corded Phone

    Using your phone book – corded phone Using your phone book – corded phone You can store, alphabetically, up to 50 names and their phone numbers in your phone book. To quickly find a phone book entry, simply enter the first letter of the name you’ve stored. note: Each phone book entry allows for up to 16 letters for any name and up to 24 digits for any phone number.

  • Page 36: Enter A Name And Number In Your Phone Book

    Using your phone book – corded phone Enter a name and number in your phone book 1. Press to open the phone book. If the phone book is empty, the display shows Empty. enter spacepress to enter a phone book contact If there are entries, the first entry will be shown.
  • Page 37 Using your phone book – corded phone Delete a phone book entry or all entries 1. Press to open the phone book. 2. Scroll using to find the entry you want to delete and press 3. Scroll using until delete or delete all is located in the middle of the display and press 4.
  • Page 38 Using your phone book – corded phone Important: When you copy all entries to a handset, all existing entries will be deleted. To prevent this from happening you can use the “Copy append mode”. 1. Press to open the phone book. 2.

  • Page 39: Using Your Quick Dial Memory - Corded Phone

    Using your quick dial memory – corded phone Using your quick dial memory – corded phone You can store a name (max. 16 characters) and telephone number (max. 24 digits) under each of the quick dial memory buttons: Store a quick dial name and number 1.

  • Page 40: Delete A Quick Dial Entry

    Using your quick dial memory – corded phone Delete a quick dial entry 1. Choose the quick dial entry you want to delete by pressing either 2. Press 3. Press until the arrow is located next to Delete and press 4.

  • Page 41: Using Your Calls List - Corded Phone

    Using your calls list – corded phone Using your calls list – corded phone note: You must subscribe to your network provider’s Caller Display/Caller ID service for this feature to work. Subscription charges apply. Incoming call telephone numbers should appear in your calls list. If you have the caller’s number stored in your phonebook the name will be displayed instead.

  • Page 42: Delete A Single Calls List Entry

    Using your calls list – corded phone Store numbers from your calls list to the phone book or quick dial memory (M1, M2, M3) It’s easy to store incoming call numbers to your phone book or quick dial buttons. 1. Press to open your calls list at the most recent entry.

  • Page 43: Using Your Menu - Cordless Handset

    Using your menu – cordless handset Using your menu – cordless handset For information on your phone book, please go to page 56. For information on your answering machine, please go to page 67. Priority/Default Setting If you are the main user of this telephone you should change the settings in the menu so that they are just right for you. These settings will be memorised automatically whenever you wish to make or answer a call. The user profile feature can be used by others in the household whose preferences for volume, boost and equaliser will also be memorised and applied as indicated below.
  • Page 44 Using your menu – cordless handset Change a profile’s handset volume You have a choice of five volume levels. 1. Open your menu by pressing , then scroll using until Profile is displayed and press until Profile 1 or 2 is displayed and press 2.
  • Page 45 Using your menu – cordless handset 4. You’ll see the current tone setting. 5. Change the tone setting using and press note: Press to put the handset back to standby. Copy a profile You can easily copy a profile to another registered and compatible phone. 1.

  • Page 46: Change The Handset Ringer Melody

    Using your menu – cordless handset Choosing which profile to use You need to use a handset to choose a profile to use for a call – you Boost Headset socket can’t choose a profile using handsfree. Before you answer an incoming call, press the key “Profile setting” on the left hand side of the handset repeated if necessary, Profile Volume...

  • Page 47: Change The Handset Ringer Volume

    Using your menu – cordless handset Change the handset ringer volume You have a choice of five volume levels plus Off. 1. Open your menu by pressing , then scroll using until Handset is displayedand press 2. Scroll using until Ringer volume is displayed and press 3.

  • Page 48: Change Handset Name

    Using your menu – cordless handset Boost on When this feature is set to On the boost function is always activated. The Boost- LED on the top left side of the handset is on and the boost icon will flash on and off in the display. You can use the key to switch it off for the recent call.

  • Page 49: Change Contrast

    Using your menu – cordless handset Switch keypad beep on or off until Handset is displayed and 1. Open your menu by pressing , then scroll using press 2. Scroll using until Keypad Beep is displayed and press 3. You’ll see the key pad setting (i.e. On or Off). 4.

  • Page 50: Switch Auto Talk On Or Off

    Using your menu – cordless handset Switch auto talk on or off When auto talk’s switched on your handset will automatically answer the call when you pick up the handset from its charger base. This is the default setting. If you set it to off you will need to press the button to answer any calls. 1.

  • Page 51: Switch Confirmation Beep On Or Off

    Using your menu – cordless handset Switch confirmation beep on or off This is the beep you hear when you change a setting. You can switch the beep on or off. 1. Open your menu by pressing , then scroll using until Handset is displayed and press 2.
  • Page 52 Using your menu – cordless handset To confirm the alarm signal, press . Pressing activates the snooze function. With this function the alarm is repeated up to five times after every 5 minutes before it is switched off completely. Setting date/time until Time is displayed and 1.

  • Page 53: Base Settings

    Using your menu – cordless handset Base settings Changing the TONE or the VOLUME settings for the corded base from the cordless handset 1. ringer tone You have a choice of nine ringer melodies. 1.1 Open your menu by pressing , then scroll using until Base settings is displayed and press...
  • Page 54 Using your menu – cordless handset To set the recall time on the cordless handset 1. Open your menu by pressing , then scroll using until Base settings is displayed and press 2. Scroll using until Recall is displayed and press 3.
  • Page 55 Using your menu – cordless handset Change system PIN code 1. Open your menu by pressing , then scroll using until Base settings is displayed and press 2. Scroll using until System PIN is displayed and press 3. Enter your old PIN code (default PIN is 0000) and press 4.

  • Page 56: Reset To Default Settings

    Using your menu – cordless handset Stop watch The stop watch shows minutes and seconds. 1. Open your menu by pressing , then scroll until Tools is displayed and press 2. Scroll using until Stop is displayed watch and press 3.

  • Page 57: Using Your Phone Book - Cordless Handset

    Using your phone book - cordless handset Using your phone book – cordless handset You can store, alphabetically, up to 50 names and their phone numbers in your phone book. To quickly find a phone book entry, simply enter the first letter of the name you’ve stored. note: Each phone book entry allows for up to 16 letters for any name and up to 24 digits for any phone number.
  • Page 58 Using your phone book - cordless handset note: To enter the same letter twice, simply enter the letter and then wait until the cursor moves to after the letter you’ve entered, before entering it again. Enter a name and number in your phone book 1.
  • Page 59 Using your phone book - cordless handset Delete a phone book entry or all entries 1. Open your phone book by pressing 2. Scroll using to find the entry you want to delete or highlight any entry if you want to delete all entries and press to display either Delete entry or Delete all and press 3.
  • Page 60 Using your phone book - cordless handset 1. Open your phone book by pressing 2. Scroll using to find the entry or entries you want to copy and press 3. Scroll to either Copy entry, Copy append or Copy all and press 4.

  • Page 61: Using Your Quick Dial Memory Buttons - Cordless Handset

    Using your quick dial memory buttons – cordless handset Using your quick dial memory buttons – cordless handset You can store a name (max. 16 characters) and a telephone number (max. 24 digits) under each of the quick dial memory buttons: Store a quick dial name and number 1.
  • Page 62 Using your quick dial memory buttons – cordless handset Delete a quick dial entry 1. Choose the quick dial entry to delete by pressing either to Delete Entry and press 2. Press . Scroll 3. Display will show Delete Entry? Press to confirm or to cancel.

  • Page 63: Using Your Calls List - Cordless Handset

    Using your calls list – cordless handset Using your calls list – cordless handset note: You must subscribe to your network provider’s Caller Display/Caller ID service for this feature to work. A quarterly fee may be payable. Incoming call telephone numbers should appear in your calls list. If you have the caller’s number stored in your phonebook the name will be displayed instead.
  • Page 64 Using your calls list – cordless handset Store numbers from your calls list to the phone book It’s easy to store incoming call numbers to your phone book. 1. Press to open your calls list at the most recent entry. 2.

  • Page 65: Delete All Calls List Entries

    Using your calls list – cordless handset Delete a single calls list entry 1. Press to open your calls list at the most recent entry. 2. Scroll using to find the listed call you want to delete and press 3. Scroll until you highlight Delete.

  • Page 66: Operations Of Voice Menu

    Operations of Voice Menu Operations of Voice Menu Talking Caller ID If the incoming call is listed as a VIP in the phone book and has a custom recorded ring tone then that ring tone will replace the spelt name. Phone book search and edit When searching the phone book using alpha characters each character will be announced when pushing the keypad buttons, i.e.

  • Page 67: Quick Access

    Operations of Voice Menu There are some keys that will directly announce stored numbers instead of its functions: 8. Memory 1, 2 and 3 Keys 9. Right soft key (Phone Book) 10. Last Number Redial Key 11. Call Log Key Voice Menu Options (Full/Simple/Off) There are 2 levels of voice mode full and simple in simple mode only the top levels of the menu will be announced in full mode all levels actions and results will be announced.

  • Page 68: Using Your Answering Machine

    Using your answering machine Using your answering machine After you’ve set up your phone system, follow these easy steps to set up and use your answering machine. Switch answering machine on or off To switch your answering machine on and off, simply press on the corded phone.The current answer mode will be announced.

  • Page 69: Set The Answer Mode

    Using your answering machine Set the answer mode Having switched on the answering machine you can select “Answer & Record” or “Answer only”. If you set the answer mode to “Answer only” your callers will not be able to leave a message. 1.

  • Page 70: Check Your Outgoing Message

    Using your answering machine Check your outgoing message 1. Press briefly. Your current outgoing message is announced. Set the answer delay You either choose the number of rings you want before your answering machine answers any incoming call (9 rings) or you can choose Time Saver. Time Saver saves you the cost of the call if you’re calling in from elsewhere to pick up any messages: if your answering machine answers after 2 rings you have new messages, if it answers after 5 rings you have no new messages.

  • Page 71: Delete A Single Message Or Memo

    Using your answering machine Listen to messages or memos using the base buttons Playback is in the order messages or memos were received. New messages are played before old ones. The time and date of each message or memo is announced before playback. Here are some functions you may find useful: • to play or pause, press • to stop, press...

  • Page 72: Change Pin

    Using your answering machine Remote access to your answering machine You can call your answering machine to hear your messages when you’re away from home using most modern phones, including mobile phones. You need to use a PIN code to access your answering machine. The default code is 000. We suggest you change this for security reasons.

  • Page 73: Call In To Check Messages

    Using your answering machine Call in to check messages note: If you forget to switch on the answering machine it is possible to switch it on remotely. Call in and after 10 rings the "answer only" mode announcement is heard and it is then possible to use the procedures below to switch the machine on.
  • Page 74 Using your answering machine Remote access instructions guide While listening to your messages from a remote location, enter these numbers to manage your messages. To . . . Rewind messages, press 1. Play or pause your messages, press 2. Fast Forward through your messages, press 3. Hear outgoing message (OGM), press 4.

  • Page 75: Registering / Deregistering Handsets

    Registering / deregistering handsets Registering / deregistering handsets Register a handset You only need to register a handset if it has become de-registered from the base or if you’ve purchased a new handset separately. You can register up to 5 handsets. Important: Make sure any handset you’re registering is fully charged before you try to register it.
  • Page 76 Registering / deregistering handsets To deregister a handset using the cordless handset Important: You can only cancel subscription of another handset, not the handset you are using to do the remove procedure. until Handset is displayed and 1. Open your menu by pressing , then scroll using press 2.

  • Page 77: Use On A Private Branch Exchange

    Use on a private branch exchange Use on a private branch exchange If your phone’s on an exchange (e.g. you need to dial 0 to get an outside line), you can transfer calls and use call back by using the R button. You’ll need to check your private exchange manual to find out which timing to use for your exchange.

  • Page 78: Troubleshooting Guide

    Troubleshooting guide Troubleshooting guide I can’t make phone calls 1. Make sure the phone cable is connected properly. If it is, there may be a fault. Please make sure you’re using the phone cable that came with your phone. 2. Check power’s plugged in, switched on and working. 3.
  • Page 79 Troubleshooting guide The phone system isn’t responding You may need to reset to default settings. Please see page 54. Caller’s identification (Caller ID) isn’t working 1. Check you have this service on your phone line. Please call your network provider. 2.
  • Page 80 Troubleshooting guide My remote access isn’t working 1. Check you’re using the correct PIN. See page 71. 2. Make sure you’re using a touchtone phone. The white light on the corded phone is constantly flashing You have new answering machine message(s). Press the button to listen to them and the flashing will stop.

  • Page 81: Technical Information

    Technical Information Technical details Standard DECT¹ GAP² Power supply (corded phone) Input: 100-240V 50/60Hz Output: 12VDC 670mA Power supply (charger base) Input: 100-240V 50/60Hz Output: 7VDC 420mA Range Up to 300m in ideal conditions Standby Up to 100hrs Maximum Talk Time Up to 10hrs Rechargeable batteries AAA 1.2V 750mAh NiMH...

  • Page 82: Default Settings

    Technical Information Default settings To reset to default settings, please see page 71. Cordless handset default settings Handset name ORICOM Ringing melody (external/internal) 7 / 9 Ringing volume Keypad beep Auto talk Contrast level 3 Backlight time 10 s Boost...
  • Page 83 Technical Information Corded phone Answer mode Answer and record PIN code for remote access Answer delay Time format 12 hours Ringing melody (external/internal) 8 / 9 Ringing volume Keypad beep Contrast Boost Recall time Short (100 ms) Dialling mode Tone...

  • Page 84: Customer Support

    If you have any problems setting up or using this product you will find useful tips and information in the Troubleshooting section of this user guide as well as “Frequently Asked Questions” on our website www.oricom.com.au. If you have further questions about using the product after reviewing the resources above or would like to purchase replacement parts or accessories please call our Customer Support Team.

  • Page 85: Warranty Information (Australia)

    Please note that if a Customer Support Team member advises that your product does not qualify for return, this warranty does not apply to your product. Products that are authorised to be returned to Oricom in Australia must include all of the following: • A completed Return Authorisation form • A copy of your Proof of Purchase (please keep your original copy)

  • Page 86: Important Information

    Warranty information (Australia) Important Information Repair Notice Please be aware that the repair of your goods may result in the loss of any user-generated data (such as stored telephone numbers, text messages and contact information). Please ensure that you have made a copy of any data saved on your goods before sending for repair.
  • Page 87 Warranty information (Australia) Warranty information (Australia) This Warranty is provided by Oricom International Pty Ltd ABN 46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after referred to as “Oricom”. Oricom makes no other warranties or conditions, express or implied, including as to acceptable quality and fitness for a particular purpose, except as stated in this Warranty.
  • Page 88 Oricom is not liable for any claim made by a third party or made by you on behalf of a third party. This limitation of liability applies whether damages are sought, or a claim made, under this Warranty...
  • Page 89 For warranties that cannot be excluded, restricted or modified, Oricom limits the remedies available to those specified in the relevant legislation. Oricom products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced...

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