Hughes Network HN9260 Installation Manual
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Hughes Network HN9260 Installation Manual

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HN9260 Satellite Modem

Installation Guide

1039434-0001
Revision A
March 30, 2012
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500
Fax (301) 428-1868/2830

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Summary of Contents for Hughes Network HN9260

  • Page 1: Installation Guide

    HN9260 Satellite Modem Installation Guide 1039434-0001 Revision A March 30, 2012 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830...
  • Page 2 The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Contents Understanding safety alert messages....7 Messages concerning personal injury ..... . 7 Messages concerning property damage .
  • Page 4 DC/DC power supply....... . . 27 LEDS on power-up........27 Chapter 4 Commissioning the satellite modem .
  • Page 5 Transmission Information page ......79 Examining transmit status ......80 System Information page .
  • Page 6 Slow speed or intermittent operation....107 Viewing problem-related statistics ..... . 107 Checking for possible AC outlet problems .

  • Page 7: Understanding Safety Alert Messages

    Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death, read and comply with all safety alert messages.

  • Page 8: Safety Symbols

    Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock).

  • Page 9: Satellite Modem Overview

    (Ethernet) or wireless LAN. The modem has an Ethernet port so it can be connected to a computer or LAN. The HN9260 can be used in either a Ka-band or Ku-band bent-pipe satellite network. This installation guide includes instructions for both Ka-band and Ku-band installations.

  • Page 10: Scope Of This Installation Guide

    Terminology In this installation guide: • Satellite modem and modem both refer to the HN9260 satellite modem. • Installer Support refers to organizations that provide assistance to professional installers of Hughes satellite equipment. If you do not know who provides your support, contact your program manager.

  • Page 11: Preparing For Installation

    Installation summary This guide explains how to install the HN9260 satellite modem. It includes limited information about other satellite terminal components. The satellite modem is the small indoor unit. The satellite terminal includes the satellite modem and the antenna, radio assembly, and IFL cables, as shown in Figure 2.

  • Page 12: Installing The Satellite Modem

    Complete all steps in the order they are presented in this installation guide unless you have a specific reason for doing them in a different order. In any case, make sure all steps are completed. You must install the antenna before the satellite modem can be commissioned.

  • Page 13: Installation Checklist

    Installation checklist To help ensure a successful installation, pay careful attention to the items listed in the checklist below as you install the satellite modem, antenna, and IFL cables. IFL cables For specific cable information see Table 3 on page 20. Use only Hughes-approved cables.

  • Page 14: Items Required For Installation

    For detailed information refer to the appropriate FSB, as listed in Table 3 on page 20. Items required for installation To install the HN9260 satellite modem, you need: • HN9260 satellite modem • Power supply (provided in the shipping carton) •...

  • Page 15: Additional Equipment

    Power supply information See also Connecting the power supply on page 24. The power supply is included in the satellite modem shipping carton. Figure 3: AC power supply for the HN9260 satellite modem Chapter 2 • Preparing for installation 1039434-0001 Revision A...
  • Page 16 110/240 VAC. A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges. • Always connect the DC power cord to the HN9260 rear panel before applying power to the power supply. If you apply power to the power supply and then connect the DC power cord, the satellite modem may not perform properly and could be damaged.

  • Page 17: Computer And Networking Requirements

    Computer requirements The HN9260 satellite modem can be used with any device that supports IP and has a 10/100BaseT Ethernet LAN port. Typically, the modem is connected to a customer’s computer. However, the HN9260 is self-hosted; it does not require a computer for any of its functions.

  • Page 18: Related Components

    (RF) energy. The HN9260 satellite modem can be used with a 0.74 m, 0.98 m, 1.2 m, or 1.8 m two-way satellite antenna. The antenna assembly is shipped in a separate box.

  • Page 19: Ifl Cables

    IFL Cables Before you can install the satellite modem, you must route the coaxial IFL cables between the indoor satellite modem location and the antenna. Then you connect the modem and the antenna by connecting the IFL cable to both components. The routing path of the IFL cables between the modem and the antenna depends on the building configuration.

  • Page 20: Instructions For Related Components

    Bulletin (FSB), IFL Cable, Approved List (with lengths) for DW7x00, DW60xx, and DW40xx Domestic Installations (FSB_60316_01). (IFL cable specifications in this FSB apply to HN9260 Ka-band and Ku-band installations.) IFL cable connectors Field Service Bulletin (FSB), HNS Broadband Requirements for RG-6 and...

  • Page 21: Installing The Satellite Modem

    Chapter 3 Installing the satellite modem Installation of the HN9260 satellite modem consists of physical installation, followed by commissioning and registration. These processes prepare the modem for operation on the satellite network. Installation tasks include: • Physical installation and power-up •...

  • Page 22: Ventilation And Heat Sources

    Modem operating position NOTICE Install and operate the HN9260 modem only in the upright vertical position as shown in Figure 4. Any other position could result in insufficient ventilation, overheating, and malfunction. Figure 4: HN9260 in vertical position Chapter 3 •...

  • Page 23: Connecting The Transmit And Receive Cables

    Connecting the transmit and receive cables Connect the transmit and receive IFL cables to the satellite modem. 1. Connect the transmit and receive cables to the connectors on the rear panel of the modem as shown in Figure 5. RESCUE SWITCH Modem rear panel...

  • Page 24: Connecting The Power Supply

    1. Use an Ethernet cable to connect your laptop computer directly to the modem’s LAN port, as shown in Figure 6. Do not connect the installer laptop to the modem through an Ethernet router or switch. Figure 6: Connecting the installer laptop computer to the modem 2.
  • Page 25 In some countries, the modem may use a replacement AC power cord. Different countries have different standards and requirements that must be observed. Before connecting the modem power supply to the AC power source (using a surge protector), use an AC outlet tester to verify that the power outlet is wired correctly. Wiring problems may include: •...

  • Page 26: Connecting And Assembling A Dc/Dc Power Supply

    Figure 7: Connecting an AC power supply Connecting and assembling a DC/DC power supply Figure 8 shows the DC/DC power supply used with the HN9260 modem. Figure 8: DC/DC power supply Connect and assemble the DC/DC power supply as follows: 1.

  • Page 27: Powering Up The Modem

    Note: The input cable kit is included in the power supply kit. The cable kit contains an input power connector, connector pins, and a wiring diagram; it does not include wire. 2. Assemble the input power cable according to the wiring diagram included in the cable kit.
  • Page 28 Chapter 3 • Installing the satellite modem 1039434-0001 Revision A...

  • Page 29: Commissioning The Satellite Modem

    Commissioning methods Two methods are available for commissioning the HN9260 satellite modem: • Satellite-based commissioning on page 29 • Manual commissioning on page 58 Satellite-based commissioning is the preferred commissioning method. Use the manual commissioning method only if satellite-based commissioning is not available and if you are instructed to do so by the service provider.

  • Page 30: Obtaining An Ip Address From The Satellite Modem

    Note: If the service provider has provided you with an file, you must sbc.cfg complete the procedures in Uploading the sbc.cfg file to the satellite modem on page 32 to upload the file to the modem. If you need troubleshooting information concerning satellite-based commissioning, see the satellite modem’s online Help.
  • Page 31 If the ping fails, the ping results show that packets were lost, and time-out messages may also appear. Figure 10: Failed ping test 4. If the ping test fails, make sure: • The laptop’s network interface card (NIC) is properly installed •...

  • Page 32: Uploading The Sbc.cfg File To The Satellite Modem

    Uploading the sbc.cfg file to the satellite modem file contains satellite information for SBC and the auto-commissioning sbc.cfg server (ACS) to be used for the commissioning process. Once you have obtained the file, save it on the installer laptop computer making sure to note the sbc.cfg location where the file is saved.
  • Page 33 • On some screens and in some messages you may see the word terminal or the abbreviation VSAT. Both refer to the HN9260 satellite modem. • Screen and page are both used to refer to a set of information from your computer or satellite modem that is displayed on your computer monitor.

  • Page 34: Entering Commissioning Parameters

    9. Wait to see the message shown in Figure 13, which indicates that the configuration has been transferred to the modem. Figure 13: Confirming the sbc.cfg file upload Close 10. After the upload completes, click on the Configuration File Upload screen to return to the Satellite Setup menu.
  • Page 35 Figure 14: Satellite Setup Menu 4. Click Registration - Installer 5. If you are installing the satellite modem outside of the United States or Canada, go to Entering the antenna location (manual entry) on page 37. Follow the steps there to manually enter the antenna location. If you are installing the modem in the United States or Canada, continue to the next step.
  • Page 36 6. On the Antenna Location screen, enter the ZIP code of the installation location, Next and click Figure 15: Antenna Location screen Next After you enter the ZIP code and click , the Verification of Antenna Location screen appears. Figure 16: Verification of Antenna Location screen Chapter 4 •...
  • Page 37 Next 7. Verify that the displayed information is correct and click Entering the antenna location (manual entry) This is an alternate method for entering the antenna location. Use it only if you need to manually enter the antenna location. Use this method for modem installations outside the United States or Canada.
  • Page 38 Entering satellite parameters 1. On the Satellite Parameters screen, click the Satellite Transponders drop-down list. Figure 18: Satellite Parameters screen 2. From the list, select the satellite transponder listed on the Installation Reference Next Sheet; then click Note: If your satellite transponder is not listed in the drop-down list, you must use the manual entry method.
  • Page 39 The Verification of Satellite Parameters screen appears. Figure 19: Verifying the satellite parameters screen Next 3. Verify that the displayed information is correct and click Back If the parameters are not correct for the installation, click to change the satellite transponder selection. 4.
  • Page 40 Entering satellite parameters (manual entry) This is an alternate method for entering the satellite parameters. You must use this method if the satellite and transponder for your installation are not listed in the drop-down list in Figure 18 and you were not provided with an file.
  • Page 41 The Manual Entry of Satellite Parameters screen appears. Figure 21: Manual Entry of Satellite Parameters screen 3. Enter or select the parameters. 4. If you plan to use an antenna pointing tool, select DAPT, OPI, or N/A (for none) from the Antenna Pointing Tool drop-down list. For Ka-band select DAPT;...
  • Page 42 Entering radio parameters 1. On the Receive LNB Selection screen, select the installed LNB from the Receive LNB drop-down list (Figure 22). The list of LNBs you see depends on the how the modem is configured, based on file. sbc.cfg Select the LNB option that matches the part number or other identifier on the installed LNB.
  • Page 43 Next 2. Click The Verification of Receive LNB Parameters screen appears, showing information for the selected LNB. Figure 23: Verification of Receive LNB Parameters screen Next 3. Verify that the displayed information is correct and click The Transmit Radio Parameters screen appears. Figure 24: Transmit Radio Parameters screen Chapter 4 •...
  • Page 44 4. On the Transmit Radio Parameters screen, use the checkbox to select the radio part number if you know it-otherwise, select the transmit radio type (1 Watt or 2 Watt). The radio part number should be on the Installation Reference Sheet. If you know the radio part number: a.

  • Page 45: Receive Antenna Pointing - Ka-Band

    Note: The list of transmit radio part numbers may be updated at any time, so you may see different part numbers than those shown in Figure 26. Figure 26: Verification of Transmit Radio Parameters screen Next 6. Verify that the displayed information is correct and click The Receive Antenna Pointing screen opens.
  • Page 46 To receive-point the antenna: Display Signal Strength 1. On the Receive Antenna Pointing screen, click (Figure 27) to open the DAPT Antenna Pointing Status window. Figure 27: Receive Antenna Pointing screen Keep the Receive Antenna Pointing screen open until antenna pointing is complete.
  • Page 47 If the radio assembly is Ka-band and the text next to this checkbox reads Perform ACP, you probably selected the wrong LNB. In this case go back to the Receive LNB Selection screen and select the correct LNB. Figure 28: DAPT Antenna Pointing Status window Note: The DAPT Antenna Pointing Status window displays the DAPT test values as Close each pointing test is completed.
  • Page 48 Validation is also indicated in the DAPT Antenna Pointing Status window, as shown in Figure 29. Figure 29: DAPT Antenna Pointing Status window — final validation passed When antenna pointing (including validation) is complete, the DAPT displays a message, and the DAPT status window shows Current State: Pointing Done Pointing Done.

  • Page 49: Receive Antenna Pointing - Ku-Band

    Note: If you open the pointing validation screen before antenna pointing is complete, a message appears (instead of the text shown in the screen illustration above) asking you to wait until pointing is complete. The message advises that if you exit antenna pointing without passing final validation, the transmitter will be disabled.

  • Page 50: Transmit Antenna Pointing - Ku-Band

    Display Signal Strength 1. Click on the Receive Antenna Pointing screen to open the Signal Quality window. Figure 31: Receive pointing screen with signal quality window Note: The Signal Quality window is small and may not appear on top. If it is not on top, minimize other windows until you can see it.
  • Page 51 does not support ACP, ACP is not enabled at the NOC, or there is a problem with the ACP server. Note: The ACP test is required for Ku-band customers in the United States and Canada; for customers outside the United States and Canada, it is optional. Next 2.
  • Page 52 4. In the Warning dialog that warns that the transmitter is actively powered on Continu during the manual cross-polarization test, click Figure 33: Manual cross-polarization warning message The Cross Pol Test window displays the test status, isolation value, and pass/fail result.

  • Page 53: Registering The Satellite Modem

    Registering the satellite modem To register the satellite modem with the service provider's network, you select and access a registration server. To register the satellite modem: Next 1. Click on the Transmit Antenna Pointing screen. 2. On the Registration Server Selection screen, select a registration server from the drop-down list.
  • Page 54 Next 3. Click The Registration in Progress screen appears, displaying registration status information. Figure 36: Registration in Progress screen Next 4. Click on the Registration in Progress screen when prompted to do so. 5. Click on the redirect notification message window (shown here) to access the registration server.

  • Page 55: Registering In The United States Or Canada

    6. If you see a Security Alert message concerning the site security certificate, click Yes to accept the security certificate. Note: As you progress through the registration screens, you may see numerous Security Alert screens with messages about Internet site security certificates.

  • Page 56: Registering Outside The United States And Canada

    3. On the registration screen shown in Figure 39, ask the customer to enter their Continue site account number (SAN) and PIN; then click Figure 39: Entering SAN and PIN 4. Follow the steps in Completing registration on page 57. Registering outside the United States and Canada This section applies only to installations outside the United States and Canada.
  • Page 57 2. Follow the steps in Completing registration on page 57. Completing registration These instructions apply to all modem installations. Follow these instructions to complete modem registration: Continue 1. On the Registration Welcome screen, click Figure 41: Registration Welcome screen The Registration screen appears. Figure 42: Registration screen with modem identification information Chapter 4 •...

  • Page 58: Manual Commissioning

    This screen shows the Site ID, the modem’s IP address (Terminal IP Address), and the modem’s subnet mask (Terminal Subnet Mask). Print this Page 2. If a printer is available, click to print the Registration screen. 3. Give the printout to the customer. The customer will need this information if they ever need to contact their service provider for assistance.

  • Page 59: Entering Parameters-Manual Commissioning

    • Entering manual commissioning parameters • Antenna pointing For both tasks you use the satellite modem’s web-based interface. Note: The satellite modem’s serial number must be loaded at the NOC by a NOC representative to complete the manual commissioning process. Entering parameters-manual commissioning Follow these steps to enter the manual commissioning parameters: 1.
  • Page 60 Figure 45: Manual Commissioning page 4. Enter or select parameters on the Manual Commissioning page. The parameters may be provided to you in the Installation Reference Sheet or in another form of communication from your installation point-of-contact. Save Configuration 5. When you are finished, click The modem saves the parameters and reboots.

  • Page 61: Manually Accessing The Antenna Pointing Screens

    Manually accessing the antenna pointing screens To manually access the antenna pointing screens. 1. Open a web browser on the installer laptop. 2. Type in the http://192.168.0.1/fs/registration/ setup.html Enter browser address bar and press . The Satellite Setup menu opens (Figure 44).
  • Page 62 Chapter 4 • Commissioning the satellite modem 1039434-0001 Revision A...

  • Page 63: Completing The Installation

    Chapter 5 Completing the installation This chapter describes the tasks you perform after commissioning to complete the satellite modem installation. Confirming that the satellite modem’s files are up to date Use the System Control Center to confirm that the satellite modem is operating with the most current version of software.

  • Page 64: Connecting The Satellite Modem To The Customer's Computer

    Connecting the satellite modem to the customer's computer Use an Ethernet cable to connect the modem to the customer’s computer as shown in Figure 48. Figure 48: Connecting the HN9260 to the customer’s computer Chapter 5 • Completing the installation 1039434-0001 Revision A...

  • Page 65: Verify That The Customer Can Browse The Internet

    Verify that the customer can browse the Internet You (the installer) are required to stay at the installation site until the customer can connect to the Internet so you can offer assistance if necessary. After you have installed and registered the satellite modem, verify that the customer can browse the Internet.

  • Page 66: Installation Complete

    Once the satellite modem installation is complete, the customer can connect an Ethernet hub, router, or switch to the HN9260 modem to support multiple computers on a LAN, using the address information shown in on the System Information page (System Info page on page 81).

  • Page 67: System Control Center

    Chapter 6 System control center The System Control Center is a set of screens and links you can use to monitor your broadband service and troubleshoot the satellite modem in the event of a problem. The System Control Center provides access to system status, configuration information, and online documentation through a web browser on a computer connected to the satellite modem.

  • Page 68: Text Links

    Figure 50: System Control Center home page Text links The System Control Center home page includes the following text links: System Status links • – Opens the System Status page, which displays general View System Status system status information such as signal strength and administrative status. •...

  • Page 69: Common Features On System Control Center Screens

    Getting Started - Through this link you can find general operating instructions for the HN9260 modem, recommended settings for your browser and TCP/IP, answers to frequently asked questions, and troubleshooting information. - Opens the Help page, which includes a variety of topics such as View Help Topics recommended browser and TCP/IP settings.

  • Page 70: Button Links

    Button links At the top of each System Control Center page are four round buttons with labels above them as shown in Figure 52. Each button is a link to the System Control Center page identified by the label—for example, the System Status button is a link to the System Status page.

  • Page 71: System Status Button

    Table 4: Button links on System Control Center screens (Continued) (Continued) Button Destination Description of destination page Reception Info Reception Information page Displays statistics about received data. For Reception more information see Information page on page 77. Transmission Info Transmission Information Displays statistics about transmitted data.

  • Page 72: Ipsec Icon

    IPSec icon An icon that looks like a small lock next to the System Status button means IPSec is enabled. This icon is shown in Figure 53. Figure 53: IPSec icon IPSec (Internet Protocol Security) is a set of network protocols and services that provide security to IP networks by authenticating and encrypting each IP packet of a data stream.

  • Page 73: Small Icon On System Control Center Screens

    Pages. This icon appears on all System Control Center pages. For more information on the Advanced Pages, see Chapter 9 – Advanced pages on page 117. << Need screen shot for HN9260>> Figure 54: Icon for accessing the Advanced Pages...

  • Page 74: Red Flag Indicator

    On any of these screens, if a parameter name or the current value of a parameter is underlined, you can click the name or value to see an explanation of it. Figure 55: Format of status and information screens The parameters listed on each screen are explained in this guide in the section for each screen: •...

  • Page 75: Features A Customer May Not See

    flagged value appears in the right column; the parameter appears in the left column. The value indicates the current state of the parameter. Figure 56: Red flag problem indicator If you see a red flag, you can click the underlined parameter value in the right column to see additional information about the problem.
  • Page 76 Available system status values may vary, depending on how the satellite modem is configured. Therefore, some options shown in Figure 57 may not appear on your System Status screen. Figure 57: System Status page The parameters listed on the System Status page are explained in the following table.

  • Page 77: Reception Information Page

    Table 6: System Status page parameters (Continued) (Continued) Parameter Explanation TCP Acceleration Status Indicates if TCP Acceleration is operational or other status. TCP acceleration improves the modem’s performance. This field is present only if the NOC operator has enabled Web Acceleration on the satellite modem.

  • Page 78: Examining Receive Status

    The parameters listed on the Reception Information page are explained in the following table. Table 7: Reception Information page parameters Parameter Explanation Receive Status Indicates if the receive data path is operational or other status. Click the displayed RxCode for explanation of the displayed code. Frames Received Number of data messages received by the satellite modem.

  • Page 79: Transmission Information Page

    The next illustration shows the list of all RxCodes. Click the explanation (link) next to the RxCode to see more information. Figure 60: List of all RxCodes Transmission Information page The Transmission Information page shown in Figure 61 displays information about data transmissions from the satellite modem.

  • Page 80: Examining Transmit Status

    The parameters listed on the Transmission Information page are explained in the following table. Table 8: Transmission Information page parameters Parameter Explanation Transmit Status Indicates if the transmit data path is operational. Click the displayed TxCode for explanation of the displayed code. Number of frames transmitted to the satellite.

  • Page 81: System Information Page

    The next illustration shows the list of all TxCodes. Click the explanation (link) next to the TxCode to see more information. Figure 63: List of TxCodes (not all codes are shown) System Information page The System Information page shown in Figure 64 provides system information for the satellite modem such as Site ID and the release number of the modem’s operational software.

  • Page 82: Help Page

    The parameters listed in the HN9260 Info section of the System Information page are explained in the following table. Other sections of the screen (Transmit Radio Info and Satellite) provide additional information about the modem installation and the modem software (Software Configuration).

  • Page 83: System Control Center Tools For Troubleshooting

    Figure 65: Help page System Control Center tools for troubleshooting The System Control Center includes screens that are useful for troubleshooting. For details see: • Troubleshooting common problems on page 91 • Confirming NOC connectivity on page 96 • Viewing problem-related statistics on page 107 Chapter 6 •...
  • Page 84 Chapter 6 • System control center 1039434-0001 Revision A...

  • Page 85: Leds

    LEDs indicate the modem’s operating status. All are blue when lit. The front panel LEDs are all blue when lit. Figure 66: Front panel LEDs on the HN9260 modem Chapter 7 • LEDs 1039434-0001 Revision A...
  • Page 86 Table 10 explains what the modem status is when the LEDs are on, off, or blinking. On means the LED is continuously lit. Blinking means the LED is usually on, but intermittently turns off briefly. Flashing means the LED alternates between on and off for periods of ½...

  • Page 87: Lan Port Leds

    LAN port LEDs Green and orange LEDs on the LAN (Ethernet) port on the modem’s rear panel indicate link status and speed, as explained in Figure 67. Green indicates link speed: – Connected to a 100-Mbps network L A N 100BaseT mode) –...
  • Page 88 Chapter 7 • LEDs 1039434-0001 Revision A...

  • Page 89: Troubleshooting

    • The Advanced Pages contain diagnostic and other information that may help in troubleshooting. See Chapter 9 – Advanced pages on page 117. In addition, the HN9260 satellite modem provides its own online Help, which includes substantial troubleshooting information (including troubleshooting commissioning problems).

  • Page 90: Important Troubleshooting Information

    Important troubleshooting information NOTICE Do not use the recessed rescue switch on the modem’s rear panel unless you are a qualified technician. Pressing this switch could cause the modem to become inoperable. NOTICE This installation guide contains some procedures that instruct you to restart the modem using the Restart function in the System Control Center.

  • Page 91: Troubleshooting Common Problems

    HN9260 satellite modem. Ethernet RESCUE SWITCH cable Do not remove this plug to power cycle (remove power from) Computer or the modem. DC IN power Ethernet device power outlet Modem cord rear panel Power supply...

  • Page 92: Confirming That The Satellite Modem Is Commissioned

    Note: The System Info page for your installation may show different fields and values. 2. In the HN9260 section, check the Site ID line. If the numeric site ID appears, the satellite modem is commissioned. Proceed to Confirming the receive signal on page 93.

  • Page 93: Confirming The Receive Signal

    appears, the modem is not commissioned. Contact Not_Commissioned Installer Support. Confirming the receive signal To confirm that the modem is properly receiving satellite signals: Reception Info 1. At the System Control Center, click the link. The Reception Information page appears. 2.

  • Page 94: Confirming That Tcp Acceleration Is Operational

    If any other TxCode appears, the modem is not transmitting signals properly. Click the TxCode for explanation of the problem and/or troubleshooting information. Figure 71: Transmission Info page Note: The TxCode shown is an example. Confirming that TCP Acceleration is operational TCP Acceleration is a proprietary Hughes protocol that optimizes performance for TCP/IP-based applications, including faster downloads over satellite.

  • Page 95: Confirming That Web Acceleration Is Operational

    3. If the TCP Acceleration Status is Disabled, restart the modem: a. Go to the System Control Center home page. b. In the Help section, click Restart HN9260. 4. If TCP Acceleration is still disabled, power cycle the modem: a. Unplug the power cord from the power source.

  • Page 96: Confirming Noc Connectivity

    If Web Acceleration is still not operational, contact your service provider for assistance. Confirming NOC connectivity Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center (NOC). You may want to open a second web browser to access the Help page while you execute a connectivity test.
  • Page 97 At the System Control Center, click the link. System Info The System Information page appears. b. Record the modem address listed in the HN9260 Info section. Start > Run c. On the Windows desktop, go to The Run box appears.

  • Page 98: Confirming Noc Connectivity (Static Ip Address)

    3. If the ping test fails, restart the satellite modem: a. Go to the System Control Center home page. b. In the Help section, click Restart HN9260 4. If restart does not correct the problem, power cycle the satellite modem: a. Unplug the power cord from the power source.

  • Page 99: Checking The Dns Setting

    If you lose access to the Internet, this could be a result of a temporary Internet problem or a problem with the site you are trying to access. If you lose Internet connectivity, try these troubleshooting steps: 1. Open a command prompt on a computer connected to the modem. 2.

  • Page 100: Cannot Access The System Control Center

    Cannot access the System Control Center If you cannot access the System Control Center, follow the troubleshooting procedure that corresponds to your hardware configuration: • Satellite modem connected directly to a computer • Satellite modem connected to an Ethernet device Satellite modem connected directly to a computer Follow the steps below if the modem is connected directly to a computer.

  • Page 101: Using The Front Panel Leds For Troubleshooting

    4. Attempt to access the System Control Center by completing the steps in Satellite modem connected directly to a computer on page 100. 5. If you cannot access the System Control Center, restart the computer. 6. Try again to access the System Control Center. If you still cannot access the System Control Center, contact your service provider.

  • Page 102: All Leds Flashing

    d. Plug the power cord back into the power source. e. If the power source is DC, plug the input cable back into the power supply. CAUTION To remove power from the satellite modem, always unplug the AC power cord from the power source (power outlet, power strip, or surge protector).

  • Page 103: Checking The Power Led

    Checking the Power LED If the Power LED is off, check the power supply connections. (The modem does not have an off/on switch.) If the Power LED is on, proceed to Checking the LAN LED on page 103. Checking the LAN LED If the front panel LAN LED is off: 1.

  • Page 104: Problem With A Connected Device

    b. Using an Ethernet cable you know is good, connect the satellite modem LAN port directly to the Ethernet port on the computer. This temporarily bypasses the Ethernet device as a way to help determine where and what the problem is. c.

  • Page 105: Receive Led Is Off

    2. If the LED is still off, restart the modem: a. Go to the System Control Center home page. b. In the Help section, click Restart HN9260. 3. If the LED is still off, power cycle the satellite modem: a. Unplug the power cord from the power source.

  • Page 106: Using The Lan Port Leds For Troubleshooting

    d. Plug the power cord back into the power source. e. If the power source is DC, plug the input cable back into the power supply. CAUTION Do not power cycle the satellite modem by unplugging the power cord from the modem’s rear panel.

  • Page 107: Troubleshooting Other Problems

    (Make sure connectors are properly aligned–not cross threaded, and finger tight with no play.) Viewing problem-related statistics Note: The Detailed Problem Statistics page and link are present on your HN9260 only if they have been enabled by the NOC. You can use the Detailed Problem Statistics page to view selected operational statistics recorded over a recent specific hourly time frame.

  • Page 108: Checking For Possible Ac Outlet Problems

    2. From the drop-down list above the Get Statistics button, select a category of statistics (for example, TCP Acceleration). Figure 76: Selecting a category of statistics 3. Select a time period (for example, 0 - 1 hour ago). Get Statistics 4.

  • Page 109: Lnb Selection Reference

    Appendix A LNB selection reference This appendix applies to the commissioning task of entering the radio parameters (Chapter 4 – Commissioning the satellite modem on page 42). As part of this task you select the LNB for your installation from a drop-down list. If you are not sure which LNB to select on the Receive LNB Selection screen (Figure 22 on page 42), the illustrations in this appendix may help you identify the installed LNB and therefore which option you should select from the drop-down list.
  • Page 110 Figure 78: Selection aid for Ku-and LNBs Appendix A • LNB selection reference 1039434-0001 Revision A...

  • Page 111: Updating The Modem Software

    Appendix B Updating the modem software The Fallback Updater utility updates the modem’s fallback.bin file with the current software release. Update the file only if you are instructed to do so fallback.bin by Hughes. The Fallback Updater is typically distributed to installers, when it is needed, as a file in an email message and may also be available for download from your .ZIP installation support web site.
  • Page 112 Appendix B • Updating the modem software 1039434-0001 Revision A...

  • Page 113: Standards Compliance

    Appendix C Standards compliance The HN9260 satellite modem has been certified to comply with the standards listed in Table 11. Additional information follows the table. Table 11: HN9260 standards compliance Category Standard Safety UL60950-1 for the USA CAN/CSA-C22.2 No. 60950-1 for Canada...

  • Page 114: Electromagnetic Interference (Emi)

    FCC Part 15 This section applies to the HN9260 satellite modem. Standards to which conformity is declared: FCC Part 15 The modem complies with Part 15 of the FCC Rules. Operation is subject to the...

  • Page 115: Canada Class B Warning

    Canada Class B warning The two-way Hughes system (HN9260) complies with the Canadian ICES-003, Class B standard. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. R&TTE (EU) This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive.
  • Page 116 Appendix C • Standards compliance 1039434-0001 Revision A...

  • Page 117: Acronyms And Abbreviations

    Acronyms and abbreviations ID – Identifier IFL – Inter-facility link AC – Alternating current IP – Internet Protocol ACP – Automatic cross-polarization IPSec – Internet Protocol security ACS – Auto-commissioning server ISP – Internet service provider CAN – Canada LAN – Local area network CSA –...
  • Page 118 SAT IN – Satellite in SAT OUT – Satellite out SBC – Satellite-based commissioning SQF – Signal quality factor TCP – Transmission Control Protocol URL – Uniform resources locator VAC – Volts, alternating current VDC – Volts, direct current VSAT – Very small aperture terminal ZIP –...

  • Page 119: Index

    Index transmit signal 93 Web Acceleration 95 AC/DC power supply 24 Connecting 23 Address for opening the System Control IFL cables to modem 23 Center 67 installer laptop to satellite modem 23 Address See IP address modem to the customer’s computer 64 Advanced Pages 73 transmit and receive cables 23 accessing 73...
  • Page 120 IFL cable connectors 19 IFL cables 19 Networking requirements 17 connecting to modem 23 N-G voltage 14 grounding 19 measuring 14 requirements 19 N-G voltage, measuring 108 specifications 19 Installation checklist 13 Installation Reference Sheet 11 Installation summary 11 Obtaining modem IP address 30 Installer laptop computer 17 Opening the System Control Center 67 connecting to the satellite modem 23...
  • Page 121 Safety standards, Canadian 113 Ventilation 22 Safety symbols 8 Viruses 99 Satellite modem overview 9 Satellite parameters 38 Satellite transponders 38 Satellite-based commissioning 29 sbc.cfg file 32 Scope of this guide 10 Shortcut to the System Control Center 65 Site survey 15 Slow speed 107 Specifications 10 Standards compliance 113...
  • Page 122 • Index 1039434-0001 Revision A...

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