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Replacing and Returning a Satellite Modem
Model: HN9000
The HN9000 provides Internet and/or corporate intranet connectivity via satellite. The receive and transmit
capability is housed in a single chassis. If any part is defective, the entire unit is replaced.
Follow these instructions to replace your defective unit with the replacement HN9000 satellite modem.
None of the procedures in this manual requires the services of a professional installer, even though your
modem may have been professionally installed. This Guide applies to users in the United States and
Canada only. This process replaces the satellite modem hardware unit but preserves your user account
information (such as commissioning information and e-mail settings). The replacement satellite modem
has a new serial number, but the site account number (SAN) remains the same.
To avoid possible fees from your service provider, return the defective satellite modem as soon as possible.
Use the packing materials from the replacement modem to ship the defective modem to the specified
address, and make sure the tracking number appears prominently on the outside of the carton.
If you saved the Welcome to HughesNet quick start guide that was enclosed with your original satellite
modem, it is a useful place for recording certain information concerning the replacement modem.
For additional information about the HN9000 satellite modem, refer to HN9000 Satellite Modem User
Guide (1037577-0001).
The replacement procedure includes:
• Disconnecting the old satellite modem
• Connecting the cables to the new modem
• Waiting for the unit to begin working
• Final installation steps
• Shipping back the defective unit
How to get help
If you experience a problem during this replacement, contact your service provider, who will assist you
with the problem. If you purchased it from one of our Value Added Retailers (VARs) please do not contact
Hughes. Contact your VAR according to the procedures supplied by them for technical support. They are
trained to help you with any technical problem.
Product warning labels
The satellite modem back panel includes the following safety alert label:
USE ONLY WITH HUGHES POWER SUPPLY PROVIDED. SEE USER GUIDE.
Use the old modem's power supply if it is not damaged or defective.
Document number: 1037580-0001
Revision A March 17, 2008
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Table of Contents
Related Manuals for Hughes Network HN9000
Summary of Contents for Hughes Network HN9000
- Page 1 Replacing and Returning a Satellite Modem Model: HN9000 The HN9000 provides Internet and/or corporate intranet connectivity via satellite. The receive and transmit capability is housed in a single chassis. If any part is defective, the entire unit is replaced. Follow these instructions to replace your defective unit with the replacement HN9000 satellite modem.
- Page 2 You must first unplug the AC power cord from the wall outlet or surge protector. Do not pull the power cord from the back of the HN9000 until it is disconnected from the power source. Doing so could damage the pins and cause a short circuit in the system.
- Page 3 3. Make sure your Ethernet cable is still connected to your computer, and connect the Ethernet cable to the HN9000 LAN port. 4. Connect the power supply’s DC power cord to the modem’s DC IN port. 5. Power up the satellite modem.
- Page 4 2. Close the shipping box and tightly seal it with packing tape. Note: Use only packing tape to seal the box. 3. Using a shipping label, clearly address the box to: Hughes Network Systems, LLC RMA #000000000 [Replace zeros with the RMA number.] Shipping Point 4004...
- Page 5 5. Take the box to a shipping company such as Federal Express or United Parcel Service (UPS) or to the U.S. Postal Service. Note: You are strongly advised to use a shipping service that uses a tracking number. Note: You may want to insure the contents of the package for the amount of your refund for returning the equipment.
- Page 6 Copyright © 2008 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
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