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Related Manuals for Hughes Network Fusion Multipath Device
Summary of Contents for Hughes Network Fusion Multipath Device
- Page 1 Hughesnet Fusion Multipath Device Replacement Guide...
- Page 2 Copyright © 2022, 2023 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
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Page 3: Before You Begin
Before you begin You have 30 days from the date the new Multipath Device is shipped to you to replace the old device. You have 30 days from the date the new Multipath Device is shipped to you to activate the new device; activation won’t work beyond 30 days. -
Page 4: Quick Overview
Quick Overview Power off by unplugging your Multipath Device and Hughesnet Wi-Fi Modem Disconnect your old Multipath Device. Connect your new Multipath Device. Power on by plugging in the Multipath Device and Hughesnet Wi-Fi Modem. Complete activation at https://fusion.hughesnet.com/. ... -
Page 5: Included In The Box
Included in the box The following items are included and packaged as pictured in Figure Item Description Quantity Multipath unit Power cord Power adapter Ethernet cable Double-sided tapes for antenna mounting Note: Larger images of the included parts are available on the activation website https://fusion.hughesnet.com/ Figure 2: Multipath Device and included parts... - Page 6 Disconnect old Multipath Device and old power supply Note: The device does not have a power (off-on) switch. 1. Unplug the power adapter of the Multipath Device and the Hughesnet Wi-Fi Modem from the surge protector or wall outlet first (circled) to avoid static electricity discharges that could shock you and/or damage the device.
- Page 7 Note: To unplug the power adapter from the back of the device, grip the locking mechanism (Figure 5) and pull. The locking mechanism will disengage, and you will be able to remove the power adapter. Figure 5: Locking mechanism 3. Set the old device and old power supply aside. Page explains how to return the old device and old power supply to Hughes.
- Page 8 Connect and power up the new Multipath Device Connect the wireless antenna and Ethernet cable BEFORE plugging in the power. This is to avoid static electricity discharges that could shock you and/or damage the device. 1. Connect and hand-tighten the antenna cables (Figure 6) to the Multipath Device, taking care to match the labeled cable to the appropriate port.
- Page 9 Multipath Device Hughesnet Wi-Fi Modem Figure 7: Multipath Device Ethernet cable connection Note: The Hughesnet HT3000W Wi-Fi Modem only has two Ethernet ports to choose from. The Hughesnet HT2000W/HT2010W Wi-Fi Modems (pictured) has four. Connect the power adapter to the Multipath Device.
- Page 10 Figure 9: Aligning the power adapter connector 3. Connect the power adapter to the power cord (a), then plug the power cord into the power outlet (b) as shown in Figure Figure 10: Power plug in to wall 10 | 1043453-0001_D November 29, 2023...
- Page 11 4. Plug in the Hughesnet Wi-Fi modem power cord into the power outlet. Figure 11: Plug in power for the Hughesnet Wi-Fi modem Do not unplug the power adapter from the back of the device. Always unplug the power cord from the surge protector or wall outlet FIRST to avoid a static electricity discharge which may result in minor or moderate injury, or equipment damage.
- Page 12 Activation 1. Wait 5 minutes or until the Wi-Fi LED on the Hughesnet Wi-Fi Modem is SOLID. Existing Hughesnet Multipath Device Wi-Fi Modem Figure 12: Wi-Fi LED on Hughesnet Wi-Fi Modem 2. Ensure the System LED is BLINKING and the Sat LED is SOLID on the Multipath Device.
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Page 13: Troubleshooting
Troubleshooting In the event of an issue, check the following: 1. Check the multipath device Ensure that the power light is ON and the power connection is secure • • Ensure that the connections for the antenna are secure • Ensure that the Ethernet cable connects the Multipath Device directly to the Hughesnet Wi-Fi Modem. - Page 14 Multipath Device Definition The LED will turn on within a few POWER seconds of power up and stays solid until power is removed. SYSTEM The system and acceleration is fully operational. (Solid) The system and acceleration is SYSTEM partially operational, and requires (Blinking) attention.
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Page 15: If You Need Assistance
If you need assistance If you have a question or need assistance, call Hughesnet Customer Care, toll- free, at 1-866-347-3292. Please read these instructions before you call. If you cannot complete the replacement procedure, it may be that the replacement was not authorized or that the 30-day activation period has expired. - Page 16 Return the old Multipath Device to Hughes If you are replacing a Multipath Device with a new device, you must return the old unit within 30 days. If you do not return your old device, an unreturned equipment fee will be applied. Please return your old device, old power supply, and any cables you are not using.
- Page 17 4. Place the prepaid UPS return label (to Hughes Network Systems) on the box so it covers the old label with your address on it. Figure 19: Example return label showing RMA and tracking numbers Note: Make note of your return material authorization (RMA) number and the UPS tracking number.
- Page 18 Ship the package Shipping your old Multipath Device back to Hughes is easy and free. Take the box to any staffed UPS location or give the box to any UPS driver. Find UPS locations online at www.ups.com/dropoff. • Drop it at a staffed UPS location. Do not take the box to a UPS drop box because it will not fit.
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