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Hughes Network HUGHES DW6000 User Manual

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User Guide
DW6000
Draft
1033294-0001
Revision A.04
8/06/03

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Summary of Contents for Hughes Network HUGHES DW6000

  • Page 1 User Guide DW6000 Draft 1033294-0001 Revision A.04 8/06/03...
  • Page 2 Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, Inc. has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, Inc. shall not be liable for errors contained herein.
  • Page 3 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party’s name: Hughes Network Systems, Inc. Address: 11717 Exploration Lane, Germantown, MD 20876 Telephone: 866-DIRECWAY (347-3292) Trade Name: HUGHES Type of Equipment: Two-Way DIRECWAY System (VSAT Product Category);...
  • Page 4 EU DECLARATION...

  • Page 5: Table Of Contents

    Contents DW6000 installation and components..1 Configuring network settings and e-mail . .19 Contact information......1 System requirements .

  • Page 7: Dw6000 Installation And Components

    DW6000 installation and components Congratulations on your purchase of a DIRECWAY DW6000! After your unit ® has been professionally installed, you will be able to click on a browser and surf the Internet. You will also be able to operate a local area network (LAN) after you configure your computers with network interface cards (NICs), connect them with Ethernet cable, and configure your computers’...

  • Page 8: Installation, Your Service Offering, And Recording The Site Id, Gateway Ip Address, And Subnet Mask

    Installation, your During the installation process, the installer will ask you to complete some subscription screens. These are shown below. service offering, and recording the site ID, As you complete them, confirm that the service offering you choose shows the correct information for: Gateway IP address, •...

  • Page 9: Customer And Payment Information

    Customer and payment The next screen asks you to input your customer and payment information. information Figure 2: Customer and payment information DW6000 installation and components...

  • Page 10: Service Offerings

    Service offerings The next screen describes service offerings. Review the one you are purchasing for whether NAT, DHCP, and firewall are enabled or disabled, and the number of e-mail accounts. Figure 3: Service offerings Confirmation and The final screen displays the site ID and your Gateway IP address and subnet mask.

  • Page 11: Dw6000 Components

    DW6000 components Your DW6000 was completely assembled by the professional installer. Should you need to move it to another location, you would not have to disassemble it. You would simply disconnect the receive, transmit, and Ethernet cables and unplug it from the wall outlet or surge protector. Then reconnect them as shown below.

  • Page 12: How The Dw6000 Works

    How the DW6000 The DW6000, in combination with an antenna, provides satellite connectivity for multiple computers on a local area network (LAN). Because the satellite works access software is on the DW6000, there is no need to load any other software on your computer.

  • Page 13: Professional Installation Or Service Requirement

    Professional Professional installation and service of the two-way antenna assembly is required by the Federal Communications Commission because the antenna installation or service transmits radio frequency (RF) energy. requirement The two-way antenna assembly must be installed in a location or manner not readily accessible to children.
  • Page 14 DW6000 installation and components...

  • Page 15: The User Interface

    The User Interface The DW6000 has an internal Web server that supports the User Interface. The User Interface can be accessed from any computer on the network via a Web browser. It provides information about system status, system configuration, and online documentation.

  • Page 16: How To Access The User Interface10

    How to access the The User Interface is accessed through any browser, such as Internet Explorer or Netscape. Follow the steps below to set up an entry for the User Interface in a User Interface browser. The steps are written for Internet Explorer or Netscape, but you can use a similar procedure for any browser.

  • Page 17: The Home Screen

    The Home screen The Home screen has system indicators across the top. There are links in by main body of the page. System indicators The system indicators consist of the following. If an indicator colored green, the DW6000 is functioning properly. If there is a problem, it is colored red and the word “PROBLEM”...

  • Page 18: System Status

    System Status The System Status screen displays the fields described below. • Signal strength - receive signal strength. A value of 30 or less indicates a signal is not being received. • indicates if signals are being transmitted. Clicking on the Transmit status - status message displays an explanation of the TxCode status code.

  • Page 19: Transmission Info

    Transmission Info The Transmission Info screen displays the fields described below. • reports the operational status of the DW6000. Clicking on Transmit status - the blue status message displays an explanation of the RxCode status code. • reports the number of frames sent. Number of successful transmissions- •...

  • Page 20: System Information

    System Information The System Information screen displays a number of fields. While all the information may be useful at some time, the most important is discussed below. Note: Print the System Information screen and save it. It will be helpful should you need to call your service provider and not be able to access the User Interface.

  • Page 21: The Connectivity Test Link

    The Connectivity Test You may lose connectivity to a particular server due to the Internet and/or the satellite network being heavily loaded or due to the server being down. If Link possible, check connectivity to some other server on the Internet to ensure it is not a server specific problem.

  • Page 22: Internet Connectivity

    Internet Connectivity Try pinging the DIRECWAY Web server (www.direcway.com) instead of the Web server or site you could not connect to. Note: The DIRECWAY Internet server may not be accessible or may not respond. In such a case, you should try to ping another Web server. →...

  • Page 23: The Help Menu

    The Help Menu contains information about receive and transmit status Help Menu messages, installation, troubleshooting, and other topics. Review it to become familiar with the User Interface and with the DW6000. Access it by clicking on Help Note: Print the answer to the entry in the User Interface Troubleshooting page, “I am unable to access the DW6000 Web interface.

  • Page 24: Registration

    Registration The Registration menu item enables initial registration when the unit is first commissioned. In addition, re-registering the DW6000 can be used to re-establish satellite connectivity. Click on the Next button in each screen to click through all screens. Input information as requested. The first three screens are shown below as examples.

  • Page 25: Configuring Network Settings And E-Mail

    Configuring network settings and e-mail This chapter explains how to configure your network settings and e-mail. • If DHCP is not enabled on your DW6000 system, you have been assigned a → static IP address. To check if DHCP is enabled, go to UserInterface System →...
  • Page 26 • Subnet Mask. This is the subnet mask assigned to your DW6000. It is available on the System Information page of the User Interface. You would also have written this on the front of this manual during registration. • Default Gateway. This is the IP address of the Gateway and is also available on the System Information page of the User Interface.

  • Page 27: Windows 98Seor Me

    Windows 98SEor ME 1. Select Start→ Settings→ Control Panel 2. Select Network . The Network configuration dialog box opens to the tab. See Figure 18. Configuration Figure 18: Network dialog with Configuration tab 3. Select the TCP/IP protocol that is bound to the NIC that connects to the DW6000 and select Properties.

  • Page 28: Windows 2000

    4. Select Specify an IP Address. Enter an appropriate IP address from the range of available IP addresses. See page 19 for more details; do not use the ones in the examples. 5. In the field, enter the appropriate value as explained on Subnet Mask page 20.
  • Page 29 3. Right select the that connects to the DW6000 and Local Area Connection select . See Figure 22. Properties Figure 21: Network and Dialup Connections Figure 22: Local Area Connections, right select, Properties 4. Select Internet Protocol (TCP/IP) being careful not to uncheck it and select Properties.
  • Page 30 Figure 23: Local Area Connection Properties Figure 24: TCP/IP Properties Configuring network settings and e-mail...

  • Page 31: Windows Xp

    Windows XP 1. Open the Control Panel by selecting Start >Control Panel and double-select the Network and Dial-up Connections icon. See Figure 25. Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections. 2.
  • Page 32 4. Select Internet Protocol (TCP/IP) and select Properties being careful not to uncheck the check box. See Figure 27. 5. In the General tab, select . Enter an Use the following IP address appropriate IP address from the range of available IP address and the appropriate Subnet Mask for your network in the fields provided.

  • Page 33: Configuring Windows When Dhcp Is Enabled

    Configuring Windows when DHCP is enabled Windows 98SE and ME 1. On the client computer, go to Start→ Settings→ Control Panel double-click Network. See Figure 29. Note: On Windows ME computers, choose View All Control Panel Options to see the Network icon. 2.
  • Page 34 3. Select the entry associated with Network Interface Card (NIC) and TCP/IP then select . The window appears. See Properties TCP/IP Properties Figure 31. 4. In the IP Address tab, select Obtain an IP address automatically 5. Select the tab. Remove any installed gateways by selecting them Gateway and selecting Remove.

  • Page 35: Windows 2000

    Windows 2000 1. On the client computer, go to Start→ Settings→ Control Panel double-click Network and Dial-up Connections 2. A list of network adapters appears. See Figure 33. The Local Area adapter must be listed. If it is not, the network is not installed Connection correctly.
  • Page 36 5. Select . Be careful not to uncheck the checkbox. Internet Protocol (TCP/IP) 6. Select the Properties button. The Internet Protocol Properties window appears. See Figure 35. 7. Ensure that both Obtain an IP Address Automatically Obtain DNS are selected. If not, select them. Server Address Automatically 8.

  • Page 37: Windows Xp

    Windows XP 1. Go to . Double-click the Start→ Settings→ Control Panel Network and Dial-up icon. Connections Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections. 2. A list of network adapters will be displayed. A Local Area Connection must be listed under LAN or High-Speed Internet.
  • Page 38 Figure 37: Local Area Connection Properties Figure 38: Internet Protocol Properties Configuring network settings and e-mail...

  • Page 39: Configuring A Dw6000 With A Static Ip Address On A

    Configuring a Follow the steps below to configure a DW6000 with a static IP address on a MacIntosh system. DW6000 with a static IP address on a 1. Select from the Mac interface. The Systems System Preferences Preference menu appears. ®...

  • Page 40: Configuring A Dw6000 With A Static Ip Address On A Macintosh System

    Figure 41: Select Manually from the Configure drop-down list Configuring a Follow the steps below to configure a DW6000 with DHCP enabled on a MacIntosh system. DW6000 with a static IP address on a 1. Select from the Mac interface. The Systems System Preferences Preference menu appears.
  • Page 41 Figure 43: Mac Network screen Figure 44: Select Manually from the Configure drop-down list Configuring network settings and e-mail...

  • Page 42: Configuring Direcway® E-Mail

    Configuring These instructions describe how to configure Outlook Express, Microsoft ® ® Outlook 2000 and 2002, Eudora, and Netscape for DIRECWAY e-mail DIRECWAY e-mail accounts. Note: If you are unsure about the type or address of your mail server(s), please check with your ISP.
  • Page 43 Figure 46: Internet Connection Wizard 4. Enter your full name in Display Name and select Next. The E-Mail Internet window appears. See Figure 47. Address 5. Enter your full e-mail address in (for example, E-mail address username@direcway.com) and select Next. An E-mail Server Names window appears.
  • Page 44 Figure 48: E-mail Server Names 8. Enter the address of your outgoing mail server in the Outgoing mail server field. • If your e-mail account is with DIRECWAY ® , enter smtp.direcway.com • If your e-mail is through some other service, check with your e-mail provider for the type or address of your mail server.

  • Page 45: Microsoft Outlook 2000

    Microsoft Outlook 2000 1. Go to Start→ Programs→ Microsoft Outlook 2. Select on Tools from the Outlook Express program menu and select menu appears. Accounts. Internet Account 3. Select and select . The Internet Connection Wizard appears. Mail Note: Use the Internet Connection Wizard to set up your e-mail account. 4.

  • Page 46: Eudora

    . If you are using some other service, check SMTP.direcway.com with your e-mail provider for the URL of your SMTP e-mail server. c. Login Information – User Name: mail server login name. – Password: password for user name login. Note: Place a check in Remember Password box to expedite login. Note: By placing a check in Remember Password box, you enable anyone with access to the PC can read and modify your e-mail.
  • Page 47 12. Ensure is selected for Never Use Secure Socket Layer (SSL) or TLS for Outgoing message 13. Select to display the window. If no server(s) is Edit Mail Server Properties present, select to create a mail server. 14. From the window: In the field, enter Mail Server Properties...
  • Page 48 Configuring network settings and e-mail...

  • Page 49: Dw6000 Leds And Troubleshooting

    DW6000 LEDs and Troubleshooting The DW6000 LEDs can provide information about operating status. Some information is also provided for troubleshooting units that aren’t functioning at all, or don’t seem to be functioning as well as they might. The DW6000 LEDs The DW6000 has five LED indicators on the front panel.
  • Page 50 USB/LAN LED Solid blue = LAN is connected and usable Flashing blue = there is transmit or receive activity on the LAN Transmit LED Solid blue = OK Flashing blue = transmitting frames Off = condition preventing transmission Receive LED Solid blue = OK Flashing blue =receiving frames Off = condition preventing...

  • Page 51: Dw6000 Led Operation

    DW6000 LED This section describes the LEDs’ appearance during typical DW6000 operation. It also describes their appearance when some basic problem is occurring. Refer operation to Figure 50 for the LED’s locations. Note: If the Power LED blinks, the DW6000 is running the fallback.bin.

  • Page 52: Problem: Receive Led Not On

    Problem: Receive LED If the DW6000 is not operating normally and the receive LED is not lit, take the following steps: not on • Check all cable connections. See Figure 51. Tighten any that seem loose. • If the LED still does not come on, power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

  • Page 53: Problem: System Led Not Lit

    Problem: System LED If the System LED is not on, but the Transmit and Receive LEDs are on, there may be a problem at the National Operations Center (NOC). Take the following not lit steps. • Wait a while. If there is a problem at the NOC, it will soon be corrected and the System LED will come on.

  • Page 54: The Pedestal Base

    The pedestal base Follow the instructions below to place the DW6000 in the pedestal base, or remove it from the base. 1. Take the pedestal base in one hand the DW6000 in the other. Orient them as shown in Figure 52. The Power LED will be at the bottom. 2.
  • Page 55 Curved ridges Figure 53: DW6000 guides Two front guides Figure 54: Two front guides Clip Figure 55: Pedestal base clip DW6000 LEDs and Troubleshooting...
  • Page 56 DW6000 LEDs and Troubleshooting...

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