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Hughes Network ThurayaDSL User Manual

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  • Page 2: User Manual

    User Manual ThurayaDSL Satellite IP Modem Revision B...
  • Page 3 Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, Inc., has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, Inc., shall not be liable for errors contained herein. The information in this document is subject to change without notice.

  • Page 5: Safety Information

    Safety Information For your safety and protection, read this entire user manual before you attempt to use ThurayaDSL Satellite IP Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Manual This section introduces the various types of warnings used in this document to alert you to possible safety hazards.
  • Page 6 Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use ThurayaDSL while at a petrol filling station. Do not use near fuel or chemicals. ThurayaDSL Satellite IP Modem User Manual...
  • Page 7 Batteries and accessories Use approved batteries (HNS P/N 3003082-0002) and accessories only. Use of non-approved accessories may result in loss of performance, damage to ThurayaDSL, fire, electric shock or injury. AC Mains power adapter (HNS P/N 3003612-0001) is for indoor use only.
  • Page 8 2 metres away. Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a Satellite IP Modem. Should interference be experienced, maintain additional separation between you and ThurayaDSL. ThurayaDSL Satellite IP Modem User Manual...

  • Page 9: Table Of Contents

    First Time Set-up Overview..............4 Step 1: Unpack ThurayaDSL ..............4 Step 2: Unpack ThurayaDSL – Power ..........5 Step 3: Obtain Initial GPS Fix for ThurayaDSL........6 Step 4: Connect ThurayaDSL Using Ethernet ........7 Step 5: Rough Pointing to Satellite ............8 Step 6: Fine Pointing to the Satellite..........
  • Page 10 Security Management Screen ............28 Login Settings Screen................29 Advanced Settings Screen ..............30 DSL .................. 31 PGRADE HURAYA Upgrading Software................31 TROUBLESHOOTING..................32 ................33 ENERAL ROUBLESHOOTING ....................38 AULT ODES GLOSSARY ....................49 INDEX......................51 ThurayaDSL Satellite IP Modem User Manual...

  • Page 11: Introduction

    Internet while only sending or receiving the data that you need at speeds of up to 144kbits/s, just as if you were sitting at your office desk. ThurayaDSL works with your computer using an Ethernet connection. While ThurayaDSL operates very similar to other data modems that you may be familiar with, there are a few important operating differences to note.

  • Page 12: First Time Set-Up

    First Time Set-Up This section guides you through the process of setting up and configuring your ThurayaDSL for the first time. The steps presented should be followed in the order given. When you are finished, your computer and ThurayaDSL will both be set up and ready to use.

  • Page 13: Minimum System Requirements And

    Built-in Ethernet / Proxies and uncheck the box labelled ‘Web Proxy (HTTP).’ When complete please close your browser. DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION. ThurayaDSL Satellite IP Modem User Manual...

  • Page 14: First Time Set-Up Overview

    First Time Set-up Overview There are 7 basic steps to getting your ThurayaDSL up and running: Step 1: Unpack ThurayaDSL Step 2: Unpack ThurayaDSL – Power Step 3: Obtain Initial GPS Fix for ThurayaDSL Step 4: Connect Using Ethernet Step 5: Rough Pointing to Satellite...

  • Page 15: Step 2: Unpack Thurayadsl - Power

    Step 2: Unpack ThurayaDSL – Power 1. Insert Battery after the SIM has been installed. 2. Plug in Power cable and charge the battery for 3 hours. ThurayaDSL Satellite IP Modem User Manual...

  • Page 16: Step 3: Obtain Initial Gps Fix For Thurayadsl

    Step 3: Obtain Initial GPS Fix for ThurayaDSL 1. Place ThurayaDSL outside on a flat surface with a clear view of the sky. 2. Power up ThurayaDSL by pressing the Power button. 3. ThurayaDSL is now attempting to locate itself using GPS. This may take up to five minutes.

  • Page 17: Step 4: Connect Thurayadsl Using Ethernet

    When the power light changes from a red/amber flash to an amber/green flash, proceed to the next step. If the power light is solid green or flashing green, ThurayaDSL is not in antenna pointing mode. Turn ThurayaDSL off and then turn it back on.

  • Page 18: Step 5: Rough Pointing To Satellite

    PIN before proceeding. You must have a valid GPS location for the compass direction and Antenna Angle to be displayed. If the GPS is not valid, go back to step 3 and allow ThurayaDSL to obtain Note a GPS fix.
  • Page 19 “see” the THURAYA Satellite. 4. Look at the MMI Pointing display and determine the Compass Direction needed for the antenna. Rotate ThurayaDSL left or right to the correct compass direction. The three LEDs on the left hand side of the terminal will sequentially turn to “Green”, as the signal strength...
  • Page 20 Tilt antenna up and down to the correct antenna angle. Antenna Angle 6. The small arrow on ThurayaDSL Protractor should point to the number that was read off the MMI pointing screen. ThurayaDSL Satellite IP Modem User Manual...

  • Page 21: Step 6: Fine Pointing To The Satellite

    The power light must be flashing red/amber or amber/green. If this is not the case, turn the ThurayaDSL off and then back on to re-enter the pointing display. Note...
  • Page 22 Find the centre peak of the signal strength using one of the methods described on the prior page. Once a peak has been found keep ThurayaDSL antenna at that angle. Tilt antenna up and down ThurayaDSL Satellite IP Modem User Manual...

  • Page 23: Step 7: Exit Pointing Mode

    Or, press the Exit Pointing button on the terminal. 2. Congratulations! Your ThurayaDSL is successfully connected. Note: If you are unable to successfully connect to the Internet, please see the troubleshooting section of the ThurayaDSL Satellite IP Modem User Manual. ThurayaDSL Satellite IP Modem User Manual...

  • Page 24: Quick Reference

    Since GPS receivers must “see” a large part of the sky without obstructions from buildings, mountains or trees, it may be necessary to take your ThurayaDSL out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favourable circumstance, but the time to completion may be longer.

  • Page 25: Antenna Pointing

    GPS location is not too old. If ThurayaDSL is able to update the GPS location, the status changes from “Stored” to “Valid.” GPS location is shown as “Invalid” only under special circumstances when the stored information has been erased. In any case, you may wish to attempt network access to see if service will be granted.
  • Page 26 Once you have completed rough pointing, the connection can be “tuned” using the fine pointing procedure. The tuning consists of small changes in direction (rotation of the ThurayaDSL) and small changes in elevation angle (small up and down movement of the ThurayaDSL’s lid).

  • Page 27: Controls And Indicators

    The figures below illustrate where the Control Buttons and Lights are located on ThurayaDSL and the functions of each. Power Button The Power Button turns ThurayaDSL power on and off. To turn on the ThurayaDSL Satellite IP Modem, push the Power button down until the Power Light illuminates. To...

  • Page 28: Exit Pointing Button

    ThurayaDSL is powered on and not connected to AC mains power. If the Light is flashing green, the ThurayaDSL is connected to AC mains power and the battery is charging. If the Light is green, the ThurayaDSL is connected to AC mains power and the battery is fully charged. If the Light is flashing red, the battery is low and is not charging.

  • Page 29: Thurayadsl Antenna Protractor

    Compass Direction needed for the antenna. The illustration shows an example of a South-West orientation. The compass can be affected when close to magnetic fields or metallic objects. Note ThurayaDSL Satellite IP Modem User Manual...

  • Page 30: Mmi Screens

    MMI Screens Pointing Screen The Pointing Screen provides the best way to orient ThurayaDSL towards the satellite. Once ThurayaDSL is powered up, open your browser and enter http://192.168.128.100 into the browser Address field If you enable a SIM Personal Identification Number (PIN) and a Security Code, you are prompted to enter these values before advancing to other ThurayaDSL Administration pages in the MMI.

  • Page 31: Home Screen

    Use this display when fine tuning ThurayaDSL’s orientation to the satellite. Signal strength is only a relative measure of the satellite signal strength and may vary from location to location.
  • Page 32 To save power, this indication updates slowly over time. To ensure you have fresh information, press the reload button on your browser to update the page display. Battery Status: This displays either Charging, Not Charging or Fully Charged. ThurayaDSL Satellite IP Modem User Manual...

  • Page 33: Properties Screen

    Network Status: Available, Acquiring, or Unavailable. If the status is Available then ThurayaDSL is ready to send and receive your data over the network. If the status is Unavailable then see the Fault Status for an indication of why a network connection is not available.

  • Page 34: Statistics Screen

    Statistics: Click this link if you would like to view estimates of your data usage. Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the ThurayaDSL terminal. You can view both “since power on” (per session) and “Cumulative” (lifetime) data usage counts.

  • Page 35: Status Screen

    Network Status: Available or Unavailable. If the status is Available then ThurayaDSL is ready to send and receive your data over the network. If the status is Unavailable then see the Fault Status for an indication as to why a network connection is not available.

  • Page 36: Settings Screens

    Whenever you modify the DNS addresses on the Network Settings screen, you must exit the MMI, reboot your computer, and power the ThurayaDSL off and then back on so that the new settings can take effect. ThurayaDSL Satellite IP Modem User Manual...
  • Page 37 ThurayaDSL uses an IP address automatically assigned by the network during the period when the ThurayaDSL connects to the network. By default this button is not selected. If this box is selected, the ThurayaDSL uses the IP address you enter in the Static Public Network IP Address field that follows.

  • Page 38: Security Management Screen

    SIM. To change the setting, simply modify the check box as desired, enter the current SIM PIN, and click the SAVE. Note: If the SIM PIN code is entered wrong three times, the ThurayaDSL will be locked until the PUK (Pin Unlock Key) number is entered. Consult your Service Provider if you do not remember your PUK number.

  • Page 39: Login Settings Screen

    When you enter the Security Code for the first time, no old Security Code entry is required. Whenever you enter or modify the Security Code, you must exit the MMI, and turn ThurayaDSL off and then on again so that the new settings can take effect. Login Settings Screen The Login Settings screen is a subset of the Settings button.

  • Page 40: Advanced Settings Screen

    Advanced Settings Antenna Pointing: This dropdown menu determines whether the Pointing Display comes up each time ThurayaDSL is booted. If the ThurayaDSL is not moved between sessions, this option can be disabled to bypass the pointing state upon power up. However, if ThurayaDSL is moved, antenna pointing must be enabled to ensure optimum data throughput and performance.

  • Page 41: Upgrade Thurayadsl

    Select the SAVE button to implement your modifications. Whenever you modify any settings on the Advanced Network Settings screen, you must exit the MMI, and power ThurayaDSL off and then back on so that the new settings can take Note effect.

  • Page 42: Troubleshooting

    • System fault codes and descriptions reported to you by ThurayaDSL on the MMI screens, along with their possible causes and solutions. ThurayaDSL Satellite IP Modem User Manual...

  • Page 43: General Troubleshooting

    Clean them if necessary. If you damaged. find any damage, replace battery. The ThurayaDSL was When the ThurayaDSL is reset while reset while under under battery power (no AC battery power Mains connected), you must turn it back on manually. This is a normal operation for the ThurayaDSL.
  • Page 44 After three failed attempts to enter the appears to be have been Security Code, you must switch the invalid. changed. ThurayaDSL off and on again. If you forgot the Security Code, contact your Service Provider. ThurayaDSL Satellite IP Modem User Manual...
  • Page 45 GPS antenna and that the GPS. ThurayaDSL has a clear view of at least 3/4 of the sky. Make sure that you do not place your hand or another object over the GPS antenna. Determining GPS Wait for 5 minutes.
  • Page 46 You may need to reposition ThurayaDSL, verifying that there are no obstructions blocking the satellite signal and that the ThurayaDSL has a clear view of the sky in the direction of the satellite. The ThurayaDSL Refer to the network settings network settings supplied by your Service Provider.
  • Page 47 Antenna moves ThurayaDSL was Use tie-down clips provided with after pointing. moved by the wind. the ThurayaDSL to fix the unit in place. ThurayaDSL Satellite IP Modem User Manual...

  • Page 48: Fault Codes

    Clean the SIM card contacts with a dry cloth. If the problem continues, replace SIM card with a known good SIM card. If the problem persists, return the unit to your Service Provider for service. ThurayaDSL Satellite IP Modem User Manual...
  • Page 49 Service Provider to regain Network. service. 8 Your ThurayaDSL Network The ThurayaDSL authorisation terminal is not connection failure has been removed by your allowed to connect because the Service Provider (ThurayaDSL ThurayaDSL Satellite IP Modem User Manual...
  • Page 50 Your User authorisation because the user is Service Provider should check failed. Please not authorised for the subscription entries in the contact your Service service. Home Location Registry. Provider. ThurayaDSL Satellite IP Modem User Manual...
  • Page 51 21 Network Assignment of an Power down ThurayaDSL and try connection failure - invalid IP address by again. If the problem continues, Network assigned an the network during contact your Service Provider. ThurayaDSL Satellite IP Modem User Manual...
  • Page 52 Provider. 27 GPRS software Internal software Power down ThurayaDSL and try internal failure - GPRS error. again. If the problem continues, stack message contact your Service Provider. subscription failure. Please contact your Service Provider. ThurayaDSL Satellite IP Modem User Manual...
  • Page 53 TCP PC have consumed depleted due to your connections. Power down all available PC opening ThurayaDSL and try again. If the connection excessive problem continues, contact your resources in the connections. You Service Provider. terminal. The...
  • Page 54 109 Network service is Network service not If the problem continues, not available – No available. contact your Service Provider. network. Reacquiring connection… 110 Access to Network service not If the problem continues, contact ThurayaDSL Satellite IP Modem User Manual...
  • Page 55 112 Network service Network service not You should verify that the is not available - available because ThurayaDSL has an open view of Invalid position. the GPS position is the sky to get a GPS fix. If the Reacquiring not valid.
  • Page 56 Settings screen. If they are ID/Password and try correct and the problem again. continues, contact your Service Provider. 123 Network Network Modify the QoS settings and try connection failure - connection failure again. If the problem continues, ThurayaDSL Satellite IP Modem User Manual...
  • Page 57 ThurayaDSL terminal after Network than the one sent when the will attempt to connection connection was acquired. The reacquire procedure. ThurayaDSL will reacquire the connection after connection. If the problem ThurayaDSL Satellite IP Modem User Manual...
  • Page 58 - GPS old. GPS fix. If the problem location may be too continues, contact your Service old. If condition does not clear, please Provider. obtain a new GPS location. ThurayaDSL Satellite IP Modem User Manual...

  • Page 59: Glossary

    ThurayaDSL. Fault Code: A number which uniquely references an error in a hardware or software system. In ThurayaDSL, if there is a fault detected, the fault code and a description are displayed at the bottom of the ThurayaDSL MMI Home and Status screens.
  • Page 60 Internet browsing. The other mode of ThurayaDSL operation is Pointing Mode. Pointing Lights: The pointing lights on the ThurayaDSL panel serve as a bar graph to indicate relative signal strength during Pointing Mode. Pointing Mode: In this mode, using ThurayaDSL Protractor and Compass,...

  • Page 61: Index

    ThurayaDSL antenna protractor, 19 OVERAGE IRST Step 1: Unpack THURAYADSL, 4 Step 2: Unpack THURAYADSL – Power, 5 Step 3: Obtain initial GPS fix, 6 Step 4: Connect THURAYADSL using Ethernet, 7 Step 5:Rough Pointing to Satellite, 8 Step 6: Fine Pointing to Satellite, 11...
  • Page 62 In vicinity of blasting work or explosive environments, ii Pacemakers, iii Properly ground antenna, ii Qualified service, iii Troubleshooting, 32 Fault Codes, 38 General, 33 Unpacking ThurayaDSL, 2 Upgrade ThurayaDSL, 31 Upgrading Software, 31 ThurayaDSL Satellite IP Modem User Manual...
  • Page 63 ThurayaDSL Satellite IP Modem User Manual...

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