Lexmark X5100 Series Service Manual
  1. Manuals
  2. Brands
  3. Lexmark Manuals
  4. All in One Printer
  5. X5100 Series
  6. Service manual
Lexmark X5100 Series Service Manual

Lexmark X5100 Series Service Manual

Hide thumbs Also See for X5100 Series:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Manual
Lexmark™ X5100 Series
All-In-One
4407-XXX
• Table of Contents
• Start Diagnostics
• Safety and Notices
• Trademarks
• Index
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the X5100 Series and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Lexmark X5100 Series

Summary of Contents for Lexmark X5100 Series

  • Page 1 Lexmark™ X5100 Series All-In-One 4407-XXX • Table of Contents • Start Diagnostics • Safety and Notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
  • Page 2 Lexmark is a trademark of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    4407-XXX Table of Contents Safety Information........v Preface .
  • Page 4 4407-XXX Maintenance Station ........4-12 ASF Module.........4-13 System Board .

  • Page 5: Safety Information

    4407-XXX Safety Information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
  • Page 6 4407-XXX Norme di sicurezza • La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. • Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato.
  • Page 7 4407-XXX Pautas de Seguridad • La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. •...
  • Page 8 4407-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. •...
  • Page 9 4407-XXX Safety Information...

  • Page 10: Preface

    4407-XXX Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General Information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions.

  • Page 11: General Information

    4407-XXX 1. General Information The Lexmark™ X5150 (4407-XXX) machine features an electro- mechanical scanner, printer, and copier that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media.

  • Page 12: Scanner Specifications

    4407-XXX Scanner Specifications Scanner Type Flatbed, CCD Scan Modes True Color: 48 Bit Internal (68.7 Billion Colors) 24 Bit External (16.7 Million Colors) Gray Mode: 12 Bits Internal (4,096 Shades of Gray) 8 Bits External (256 Shades of Gray) Text/Line Art: 1 Bit Per Pixel Scan Method One Pass Scanning...

  • Page 13: Operator Panel

    4407-XXX Operator Panel Options Number of Copies Reduce/ Enlarge Select Copy Quantity Start Color Black Copy: Copy Copy Photo Photo Photos: Options Copy -E-mail Scan Start -File Scan -Software Start Fax: Stop/ Power Clear General Information...
  • Page 14 4407-XXX Press this When you want to: button: Number of Select the number of copies. Copies Lighter/Darker Make the document lighter or darker than the original. Reduce/Enlarge Make the document smaller or larger than the original. Paper Type Select glossy, photo, transparency, or plain paper type. - or + Scroll through menu sub-categories.

  • Page 15: Maintenance Approach

    4407-XXX Maintenance Approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the symptom index, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform tests as needed to verify the repair.

  • Page 16: Abbreviations

    4407-XXX Abbreviations Bill of Material Charge-Coupled Device End of Form Electrostatic Discharge Flat Printhead Cable Field Replaceable Unit HVPS High Voltage Power Supply Liquid Crystal Display LVPS Low Voltage Power Supply Original Equipment Manufacturer V ac Volts alternating current V dc Volts direct current Zero Insertion Force Service Manual...

  • Page 17: Diagnostic Information

    4407-XXX 2. Diagnostic Information Start Use the symptom tables, service checks, and diagnostic aids in chapter three, to determine the printer failure. Power-On Self Test (POST) Sequence Press the power button to turn machine on. • The Power indicator light turns on. •...

  • Page 18: Post Symptom Table

    4407-XXX POST Symptom Table Symptom Action No power light Go to the “Power Service Check” on page 2-12. If okay, No motors run go to the “Operator Panel Problems” on page 2-3. Paper feed Go to the “Paper Feed Service Check” on page 2-10.

  • Page 19: Symptom Tables

    4407-XXX Symptom Tables Locate the symptom in the following tables and take the appropriate action. Carrier Transport Problems Symptom Action • No carrier movement Go to the “Carrier Transport • Slow carrier movement Service Check” on page 2-6. • Carrier stops •...

  • Page 20: Test Page

    4407-XXX Printer Communication Table Symptom Action • Not able to print Test Page Check the USB cable and system board cable connections. If okay, replace system board. Go to the “System Board” on page 4-15. Scanner Problems Symptom Action • CCD does not move Go to the “CCD Module Assembly •...
  • Page 21 4407-XXX Paper Feed Problems Symptom Action • Fails to pick paper Go to the “Paper Feed Service • Picks more than one sheet of Check” on page 2-10. paper • Picks paper but fails to feed • Paper jams • Paper fails to exit •...

  • Page 22: Service Checks

    4407-XXX Service Checks Carrier Transport Service Check Action System Board Check the carrier transport motor connector JP12. If connected, check for approximately 30 volts on Carrier Transport pins 1 and 2 or at the wire connections located on Motor the rear of the carrier transport motor. If voltage is incorrect, replace the system board.
  • Page 23 4407-XXX Action Encoder Strip Check the encoder strip for proper installation. Also, check it for wear, dirt, and grease. Carrier Assembly Be sure all printhead connectors and carrier cables are fully seated. Check the cables for damage. If the encoder strip and all connections are okay, but the carrier still slams the side frame, replace the system board.

  • Page 24: Ccd Module Assembly Service Check

    4407-XXX CCD Module Assembly Service Check The CCD (charge-coupled device) Module does not move during POST Test. The CCD lamp does not come on. The CCD LCD displays “Unlock Scanner Clear Paper Jam.” Action CCD Module Assembly If lamp does not come on as CCD module assembly is scanning or moving, check connector (JP4) on the system board.

  • Page 25: Maintenance Station Service Check

    4407-XXX Maintenance Station Service Check The maintenance station has three functions: 1. Wipes the printhead nozzles to clean them of dirt. 2. Provides a place for printheads to fire all nozzles, keeping them clear prior to printing. 3. Seals the printhead when it is not being used to prevent the nozzles from drying.

  • Page 26: Paper Feed Service Check

    4407-XXX Paper Feed Service Check If your machine does not have paper jam problems, continue with the service check. If your machine does have a paper jam problem, examine it for the following before you begin the service check: • Check the entire paper path for obstructions.
  • Page 27 4407-XXX Action Paper Feed Motor A noisy or chattering motor or a motor that fails to turn, can be caused by: • An open or short in the motor • An open or short in the motor driver on the system board •...

  • Page 28: Paper Path Service Check

    4407-XXX Paper Path Service Check Examine the machine for the following before you begin this service check: • Check the entire paper path for obstructions. • Be sure the correct type of paper is being used. • Be sure the printer is installed on a flat surface. Action Large and Small Check for wear and binds.

  • Page 29: Print Quality Service Check

    4407-XXX Print Quality Service Check FRU / Function Action Printhead Be sure the machine contains good print Cartridge cartridges. Color Printhead Cross contamination of color inks results in Cartridge Cross incorrect colors printed, as when green prints for Contamination yellow, (when yellow and blue are mixed in the printhead cartridge).
  • Page 30 4407-XXX FRU / Function Action Paper Feed Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check the following: • Correct type of paper is being used. Also check the paper for curl or wrinkles. •...

  • Page 31: Scan/Copy Quality Service Check

    Images are • From the operator panel slanted or • From the Lexmark Scan and Copy program. crooked and the strait lines in the Check to see if there is any dust, or debris on the image appear to glass.
  • Page 32 4407-XXX 2-16 Service Manual...

  • Page 33: Diagnostic Aids

    4407-XXX 3. Diagnostic Aids Test Page This test prints the test page. To run a complete test page of black and color patterns, be sure the printhead cartridges are in good condition. To enter the test: 1. Turn the printer on. 2.
  • Page 34 4407-XXX Service Manual...

  • Page 35: Repair Information

    4407-XXX 4. Repair Information This chapter explains how to make adjustments to the printer and how to remove defective parts. Note: Read the following before handling electronic parts. Handling ESD-Sensitive Parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD).

  • Page 36: Adjustments

    4407-XXX Adjustments The user is directed, in the Printer Control program, to perform the printhead alignment adjustments after replacing a print cartridge. Removal Procedures The following procedures are arranged according to the name of the printer part discussed. CAUTION: Unplug the power cord before removing any parts. Releasing Plastic Latches Many of the parts are held in place with plastic latches.

  • Page 37: Scanner Lid Assembly

    4407-XXX Scanner Lid Assembly 1. Open the lid. 2. Lift and remove. Scanner Module Assembly 1. Lift and open scanner module. 2. Depress guide on one side and loosen, and then depress guide on the other side. Repair Information...
  • Page 38 4407-XXX 3. Remove cable cover. 4. Disconnect cables. Service Manual...
  • Page 39 4407-XXX 5. Lift and remove scanner module. Repair Information...

  • Page 40: Scanner Support

    4407-XXX Scanner Support 1. Lift the scanner module assembly. 2. Insert screwdriver and depress tab (A) on either side. 3. Remove scanner support. Mid-Frame Cover 1. Remove scanner lid assembly. 2. Remove scanner module assembly. Service Manual...
  • Page 41 4407-XXX 3. Remove two screws (A) from the top of the mid-frame. 4. Remove two screws (B) from the rear. 5. Lift left rear mid-frame. Repair Information...

  • Page 42: Rear Cover

    4407-XXX 6. Depress tabs on front of mid-frame (C). 7. Lift the front left tab. 8. Remove the mid-frame cover. Rear Cover 1. Remove scanner lid assembly. 2. Remove scanner module assembly. 3. Remove mid-frame cover. 4. Remove two screws (A). Service Manual...

  • Page 43: Print Engine

    4407-XXX 5. Lift the left side and then the right side. 6. Remove the rear cover. Print Engine 1. Remove scanner lid assembly. 2. Remove scanner module assembly. 3. Remove mid-frame cover. 4. Remove two screws (A). Repair Information...

  • Page 44: Carrier Assembly

    4407-XXX 5. Disconnect the power supply connector (B). 6. Slide print engine forward, lift and remove. Carrier Assembly 1. Remove scanner lid assembly. 2. Remove scanner module assembly. 3. Remove mid-frame cover. 4. Remove the print engine. 4-10 Service Manual...
  • Page 45 4407-XXX 5. Loosen the belt tensioner screw (A). 6. Depress the belt tensioner (B). 7. Remove belt from carrier motor gear (C). 8. Remove clips (D) from left and right side. Disconnect carrier cable from system board. 4-11 Repair Information...

  • Page 46: Maintenance Station

    4407-XXX 10. Remove carrier shaft. 11. Depress clip (E) and disconnect encoder strip. Note routing of encoder strip and belt. 12. Disconnect the carrier cables. Note the routing of the carrier cables. 13. Lift and remove carrier. Maintenance Station 1. Remove scanner lid assembly. 2.

  • Page 47: Asf Module

    4407-XXX 5. Depress clips (A) on the rear of the maintenance station. 6. Pull maintenance station forward and remove. ASF Module 1. Remove scanner lid assembly. 2. Remove scanner module assembly. 3. Remove mid-frame cover. 4. Remove the print engine. 4-13 Repair Information...
  • Page 48 4407-XXX 5. Remove four screws (A). 6. Unplug (JP11) media sensor connector (B). 4-14 Service Manual...

  • Page 49: System Board

    4407-XXX 7. Depress tension spring (C). 8. Lift up and remove ASF module. System Board 1. Remove scanner lid assembly. 2. Remove scanner module assembly. 3. Remove mid-frame cover. 4. Remove the print engine. 5. Remove the ASF module. 6. Disconnect all cables from the system board. 4-15 Repair Information...
  • Page 50 4407-XXX 7. Remove three screws (A). 8. Remove the system board. 4-16 Service Manual...

  • Page 51: Connector Locations

    4407-XXX 5. Connector Locations JP12 Units Description Scanner Motor CCD Scanner Operator Panel Carrier JP11 Carrier JP10 Paper Feed Motor JP11 Media Sensor JP12 Carrier Transport Motor JP13 JP14 Power Supply Terminals EOF Sensor Scanner Housing JP14 Sensor JP13 JP10 Connector Locations...
  • Page 52 4407-XXX Service Manual...

  • Page 53: Preventive Maintenance

    4407-XXX 6. Preventive Maintenance This chapter contains the lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance. Lubrication Specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 99A0394 to lubricate the following: •...
  • Page 54 4407-XXX Service Manual...

  • Page 55: Parts Catalog

    4407-XXX 7. Parts Catalog How to Use This Parts Catalog • SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description.

  • Page 56: Assembly 1: Covers

    4407-XXX Assembly 1: Covers Service Manual...
  • Page 57 4407-XXX Assembly 1: Covers Asm- Part Units Description Index Number 1–1 56P1485 Scanner Lid Assembly –2 56P1483 Scanning Module Assembly –2 56P1484 Scanning Module Assembly (Japan) –3 56P1486 Cable Cover –4 56P1487 Scanner Support 56P1491 Operator Panel Overlays 7370714 Plain Package B/M includes: Carton, Cushion Set, and Sealing Tape Parts Catalog...

  • Page 58: Assembly 2: Print Engine And Carrier Transport

    4407-XXX Assembly 2: Print Engine and Carrier Transport Service Manual...
  • Page 59 4407-XXX Assembly 2: Print Engine and Carrier Transport Asm- Part Units Description Index Number 2–1 56P1481 ASF Module –2 56P1489 Board, System –3 56P1480 Print Engine –4 56P1488 Encoder Strip –5 56P1482 Carrier w/Cable Assembly –6 56P1490 Maintenance Station Assembly –7 13D0400 Power Supply (LV) 100-127V...
  • Page 60 4407-XXX Service Manual...
  • Page 61 4407-XXX Index Abbreviations Operator Panel Adjustments Paper Type button Black Copy button Parts Catalog Button Carrier Transport Black Copy Covers Cancel Print Engine Color Copy Plastic Latches Lighter/Darker Power button Menu Power Consumption Number of Copies Power-On Self Test Paper Type Sequence Power Symptom Table...
  • Page 62 4407-XXX Safety Information Scan button Scan To button Select button Service Checks Carrier Transport CCD Module Assembly Maintenance Station Paper Feed 2-10 Paper Path 2-12 Power 2-12 Print Quality 2-13 Scan/Copy Quality 2-15 Specifications Scanner Start Symptom Table (POST) Symptom Tables Table of Contents Test Page Part Numbers...

Table of Contents