Sony BRAVIA KDL-55EX500 Operating Instructions Manual page 55

Explanation/Solution
Certain programs on DVD
or other digital sources
display a loss of detail,
especially during fast-
motion or dark scenes
Remote control does not
operate
Lost password
Some photo. music. or
video files are not
displaying from my USB
equipment
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Photo images appear small
in the screen
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• Some \\' ide screen
program~
arc ri Imcd in a:-.pecl ratios that arc greater
than 16:9 (this is especially l'ommon \\'ith theatrical releases), Your TV
will show these programs with black bands at the top and bottom of the
screen. For more details. check the documentation that came \\'jth vour
DVD/Blu-ray (or contact your program provider).
• Programs in 4:::1 aspect ratio will have bands on left and right sides of the
screen.
• Programs broadcast in HD formats (720p and 1080i) with -J.:3 content
will commonly have black bands on the left and right sides or the screen
\\hich are added by the broadcaster (see image on left).
• Auto Wide
will not expand the picture \vhen the black bands on the
sides of the screen are added by the broadcaster. You can manually
change the
Wide Mode
to
Wide Zoom.
or
Zoom
to till the screen.
which will remain in aflect until you change the channel or input or
manually change the
Wide Mode
again.
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• This is due to the digital compression of the source content used by
certain digital broadcasts and DVDs which may cause your TV's screen
to display less detail than usual. or cause artifacts (small blocks or dots.
pixelations) to appear on your screen. These signal compressions are
more visible and are dependent on the clarity and resolution of the TV
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• To determine if the problem is with the remote control or not, press a
button on the TV
• Check the polarity of the batteries or replace the batteries.
• Point the remote control at the remote control sensor located at the front of
the TV
• Keep the remote control sensor area clear from obstacles.
• Fluorescent lamps can interfere with your remote control operation: try
5'
turning otf the tluorescent lamps.
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Some digital cable channels • Certain cable companies have limitations on the broadcast of digital
~
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are not being displayed cable channels. Check \vith your cable company for more information. ....
o'
• The digital cable channel may be set to
Hidden
in the
Show/Hide :::)
Channels
setting (see page 37).
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• The accessible file or folder limit in a directory is 1.000 for USB
connected equipment. This limit includes non-supported tiles or just
folders. Files or folders are populated based on their time stamps. Photo.
music tiles or folders exceeding the limit will not be displayed.
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• Set display size to expanded.
• Whether or not photo images can or cannot be displayed in full-screen
depends on the resolution or aspect ratio of the tile.
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Photo images or folders • Depending on the image dimension. file size. and number of tiles in a
take time to display folder. some photo images or folders take time to display,
• The first time a camera is connected to the TV via USB cable. it mav take
up to a couple of minutes
ror
the photos to display.
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• Select the
Password
settings on the
Parental Lock
settings. then enter
[he follov.'ing master password: -J.357. This password clears your pre\'ious
password and allows you to enter a ne\\' password (sec page 38).
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• Turn on the TV While holding down. on the remote control. press
POWER
on the TV (The TV will turn itself off. then back on again.)
Release •.
IMPORTANT: The reset will clear all of your customized settings
including the
Parental Lock
setting.
How to reset the TV to
factory settings
Condition
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Black bands appear at the
edges of the screen
55