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SECTION 4
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
1-800-955-5100
This service is provided at no cost to you and is part of
Hyundai's effort to provide you with an impartial third-party or-
ganization to equitably resolve your concerns.
AUTO LINE will perform arbitration services on disputes in-
volving Hyundai vehicles with an alleged nonconformity, de-
fect, or deficient warranty performance, as may be required by
state or federal law.
NOTE: If your state law requires written notification to the
manufacturer please write:
HYUNDAI MOTOR AMERICA
Hyundai Customer Connect Center
PO Box 20850
Fountain Valley, CA 92728
Consumeraffairs@hmausa.com
CONSUMER INFORMATION
To begin the Alternative Dispute Resolution (arbitration) process,
simply call the Council of Better Business Bureaus at
1-800-955-5100 and you will be sent a Customer Claim Form, along
with a handbook describing how BBB AUTO LINE works. Time and
mileage limitations may apply. Please refer to the Owner's Hand-
book Supplement for additional information regarding eligibility re-
quirements in your state.
IMPORTANT: You must use BBB AUTO LINE prior to seeking rem-
edies through a court action pursuant to the Magnuson-Moss War-
ranty Act ("the Act"), except in Georgia although that option is still
available to you. However, if you choose to seek remedies that are
not created by the Act, you are not required to use BBB AUTO LINE,
although that option is still available to you. You must also use BBB
AUTO LINE if you are seeking remedies under the "Lemon Laws" of
your state if your state statute requires you to do so.
A decision should be rendered within 40 days of AUTO LINE's re-
ceipt of your properly completed Customer Claim Form. BBB will
mail you a copy of the arbitrator's decision and if you accept the deci-
sion, all parties must comply with the decision within the time limits
(performance date) set by the arbitrator. Approximately two weeks
after the "performance date", BBB shall contact the consumer to
verify that the arbitrators' decision has been completed.
AUTO LINE's decisions do not include attorney's fees, civil penalties,
punitive damages, multiple damages or consequential damages
other than incidental damages which you may be entitled to under
law.
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