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SECTION 4
HYUNDAI'S CONSUMER ASSISTANCE
PROCESS
Hyundai is dedicated to achieving the highest level of con-
sumer satisfaction with our product through quality design
and workmanship and customer service. Your Hyundai Deal-
ership is in the best position to assist you with your sales, ser-
vice or parts needs.
In the event you have a concern with your vehicle, being able
to provide the information below will be helpful in seeking as-
sistance:
- Name and address
- Vehicle model and model year
- Date of purchase
- Vehicle Identification Number
(a 17-Digit number found on driver's side dashboard)
- Current Mileage
- Selling and servicing Dealer
- Service History of your vehicle
- Brief description of concern
- Day/Evening Telephone Number
- What you are seeking
We recommend you use the following steps to resolve your
vehicle's performance or servicing concerns:
1) First, speak to the Service Advisor at the dealership. This
person is in the best position to respond to your concerns.
12
CONSUMER INFORMATION
2) Should you require additional assistance, speak with the Service
Manager or General Manager at the dealer.
3) After consulting with your dealership, if you feel additional clarifica-
tion or help is needed, write or call our Customer Connect Center:
HYUNDAI MOTOR AMERICA
Hyundai Customer Connect Center
PO Box 20850
Fountain Valley, CA 92728
877-EQUUS-27
(877-378-8727)
Consumeraffairs@hmausa.com
Hyundai's Customer Connect Center representatives are available
Monday through Friday, between the hours of 5:00AM and 7:00PM
PST and Saturday and Sunday between 6:30AM and 3:00PM
PST(English). For Customer Connect Center assistance in Spanish
or Korean, representatives are available Monday through Friday be-
tween 6:30AM and 3:00PM PST. They are prepared to answer any
questions regarding your Hyundai, and may also provide assistance
in getting your concern resolved through the dealer.
ALTERNATIVE DISPUTE RESOLUTION
Hyundai Motor America's internal consumer assistance process will
make every effort to resolve every customer concern in a satisfactory
manner. We realize, however, that mutual agreement on some is-
sues may not be possible. To ensure that you have had an opportu-
nity to have your concern fully reviewed, Hyundai Motor America
provides an Alternative Dispute Resolution (arbitration) program.
Hyundai offers the program through:
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