HobbyZone Firebird Commander 2 Instruction Manual page 16

Warranty and Follow-Up Procedures
Horizon Hobby, Inc. guarantees your Firebird
Commander ® 2 to be free from defects in material and
workmanship at the date of purchase. This warranty
does not cover any component parts, or damage by
use or modification. In no case shall Horizon Hobby's
liability exceed the original purchase cost. Further,
Horizon Hobby reserves the right to change or modify
this warranty without notice.
This warranty covers only those products purchased
from an authorized Horizon Hobby dealer. Third party
transactions are not covered by this warranty. Proof of
purchase is required for warranty claims. Due to the
nature and operation of your Firebird Commander 2
and other HobbyZone ® products, the warranty does
not extend beyond the initial pre-use testing. Carefully
check the parts and operation BEFORE your first use.
If you discover defects during pre-use testing, call our
Product Support Team toll-free at 877-504-0233 for
technical support.
In that Horizon Hobby has no control over the final
assembly, or material used for final assembly, no
liability shall be assumed nor accepted for any
damage resulting from use by the user of the final
user-assembled product. By the act of using the user-
assembled product, the user accepts all resulting
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liability. Please note that once assembly has been
started, you must contact Horizon Hobby, Inc. directly
regarding any warranty questions. Please do not
contact your local hobby shop regarding warranty
issues. This will enable Horizon to better answer your
questions and service you in the event you need
warranty assistance.
Horizon Hobby, Inc. reserves the right to inspect any
and all equipment involved in a warranty claim. Repair
or replacement decisions are at the sole discretion of
Horizon Hobby, Inc. Collateral damage is not covered
under this warranty. If you, as the buyer or owner, are
not prepared to accept the liability associated with the
use of your Firebird Commander 2, you are advised to
return it immediately in new and unused condition to
the place of purchase.
If you have any questions concerning the operation
of your Firebird Commander 2, please contact our
Product Support staff toll free at 1-877-504-0233.
If your product requires inspection, please follow these
steps in order to return it to us:
1. Call our Product Support team for return
authorization.
2. Use the "Service and Repair Checklist" from
www.horizonhobby.com under the support tab or
write a detailed letter that includes:
• Your name, address, home phone number,
and daytime phone number;
• A list of the products being shipped for
inspection or repair;
• A detailed account of the type of problems
you are incurring; and
• The payment method you wish to use for any
purchases or charges, including credit card
type, number, expiration date and your name
as it appears on the card.
3. Submit proof of purchase, including purchase
date and retailer information.
4. Make sure that the batteries are unplugged and
removed. Please use packing material to separate
them from product.
5. Pack all components and accessories in the original
box, and then pack it in a sturdy box with packing
materials for safe shipping.
6. For inspection and/or repair, please ship your
product to:
Horizon Service Center
Attn: HobbyZone Department
4105 Fieldstone Road
Champaign, IL 61822
We suggest you ship your product back to us via a
carrier that provides package tracking and/or signature
required services. Horizon Hobby, Inc. is only respon-
sible for product once it arrives and is accepted at
our facility. Most carriers require optional insurance to
cover damage or loss in transit, so please consider this
when shipping merchandise.
Warranty Service
Providing all warranty conditions have been met,
if there are defective parts, they will be repaired
or replaced without charge and shipped to you via
ground freight prepaid. Again, crash or other collateral
damage or expense is not covered under warranty.
Proof of purchase date and location is required for all
warranty service.
Non-Warranty Service
If our inspection finds the repair cost exceeds $50 or
more than 50% of the value of your product, we will
contact you with a repair estimate and advise you of
the available options.
If you have any warranty questions that have not
been answered by the information listed above,
please call our Product Support staff at
1-877-504-0233.
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