Lexmark Prospect Pro200 Series User Manual
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Lexmark Prospect Pro200 Series User Manual

Lexmark printer user's guide
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Prospect Pro200 Series User's Guide
November 2010
www.lexmark.com
Machine type(s):
4443
Model(s):
2W2, 2WE, 2Wn, 2nE

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Table of Contents
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Summary of Contents for Lexmark Prospect Pro200 Series

  • Page 1 Prospect Pro200 Series User's Guide November 2010 www.lexmark.com Machine type(s): 4443 Model(s): 2W2, 2WE, 2Wn, 2nE...

  • Page 2: Table Of Contents

    Finding information about the printer...7 Understanding the parts of the printer...9 Ordering and replacing supplies...12 Ordering ink cartridges...12 Using genuine Lexmark ink cartridges...12 Replacing ink cartridges...13 Ordering paper and other supplies...14 Recycling Lexmark products...15 Using the printer control panel buttons and menus...16 Using the printer control panel...16...
  • Page 3 Scanning to a local or network computer...61 Scanning to a flash drive or memory card...62 Scanning photos into an editing application...62 Scanning documents into an editing application...64 Scanning directly to e-mail using the printer software...64 Scanning to a PDF...65 Scanning FAQ...66 Canceling scan jobs...67 Faxing...68...
  • Page 4 Maintaining ink cartridges...115 Cleaning the exterior of the printer...117 Cleaning the scanner glass...118 Troubleshooting...119 Before you troubleshoot...119 Using the Service Center to solve printer problems...119 If Troubleshooting does not solve your problem...119 Setup troubleshooting...119 Jams and misfeeds troubleshooting...125 Print troubleshooting...129 Copy and scan troubleshooting...131...

  • Page 5: Safety Information

    Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

  • Page 6: About Your Printer

    We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.

  • Page 7: Finding Information About The Printer

    Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag. •...
  • Page 8 Note: Select your region, and then select your product to view the appropriate support site. Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact support so that they may serve you faster: •...

  • Page 9: Understanding The Parts Of The Printer

    Check wireless status. Insert a memory card. Connect a PictBridge-enabled digital camera, Bluetooth adapter or a flash drive to the printer. Check card reader status. The light blinks to indicate that a memory card is being accessed. Hold paper as it exits.
  • Page 10 Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer, and if this connection method is supported in your country or region.
  • Page 11 Use the LINE Port Connect the printer to an active telephone line (through a standard wall jack, DSL filter, or VoIP adapter) to send and receive faxes. USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable.

  • Page 12: Ordering And Replacing Supplies

    High yield cyan color cartridge Magenta color cartridge High yield magenta color cartridge Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Lexmark Pro208 models...

  • Page 13: Replacing Ink Cartridges

    Lexmark's warranty does not cover damage caused by non-Lexmark ink or ink cartridges. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.

  • Page 14: Ordering Paper And Other Supplies

    Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item USB cable For more information, go to www.lexmark.com.

  • Page 15: Recycling Lexmark Products

    Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.

  • Page 16: Using The Printer Control Panel Buttons And Menus

    Exit from one menu level to a higher one. • Select menu options. • Save settings. • Feed or eject paper. Press and hold button for three seconds to feed or eject paper from the printer. to switch to Power for three seconds to turn...
  • Page 17 Activate Eco-Mode to: • Print on both sides of the paper (duplex). • Change to Power Saver mode after the printer is left idle for 10 minutes. • Set screen brightness to low. Using the printer control panel buttons and menus Choose a menu or submenu item that appears on the display.

  • Page 18: Changing Temporary Settings Into New Default Settings

    Type numbers to enter or edit the date and time shown on the display. Changing temporary settings into new default settings The following menus revert to default settings after two minutes of inactivity or after the printer is turned off: Copy menu •...

  • Page 19: Changing The Power Saver Timeout

    Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as 28 percent on some printer models) compared to the default printer settings.

  • Page 20: Resetting To Factory Settings

    The printer changes to Power Saver mode after ten minutes. • The printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows and Mac OS X 10.6 or later (selected models only).

  • Page 21: Using The Printer Software

    Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs. The following table provides an overview of various software programs and what they can help you do.

  • Page 22: Printer Software

    Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.

  • Page 23: Using The Macintosh Printer Software

    Use the Printing Preferences Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased. Using the Macintosh printer software Software installed during printer installation Applications are installed along with the printer software during installation.

  • Page 24: Web Links

    (referred to as Wireless Setup Assistant) Uninstaller Note: Your printer may not come with these applications, depending on the features of the printer that you purchased. Web Links Web Links are links to predefined Web pages. In Mac OS X version 10.6 From the Finder, navigate to: Applications >...

  • Page 25: Finding And Installing Optional Software

    Visit Lexmark SmartSolutions Note: Your printer may not come with these Web Links, depending on the features of the printer that you purchased. Finding and installing optional software For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.

  • Page 26: Reinstalling The Printer Software

    When you set up the printer using the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when you send a print job, then try uninstalling and reinstalling the printer software.

  • Page 27: Installing The Printer Software

    Follow the instructions on the computer screen to remove the software. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users Close all open software programs.

  • Page 28: Loading Paper And Original Documents

    Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides.
  • Page 29 • You use banner paper designed for inkjet printers. • You place a stack of banner paper on or behind the printer, and feed in the first sheet. • The paper guides rest against the edges of the paper.
  • Page 30 Load up to: 10 envelopes 25 sheets of labels 25 greeting cards, index cards, postcards, or photo cards 25 sheets of photo/glossy paper Make sure that: • The print side of the envelope is faceup. • The paper guides rest against the edges of the envelopes. •...

  • Page 31: Saving Paper Default Settings

    Press the up or down arrow button to scroll to Defaults, and then press Press to select Photo Print Size. Press the up or down arrow button to select the default photo print size for the printer, and then press Press until you exit Setup, or press another mode button.

  • Page 32: Loading Original Documents On The Scanner Glass

    Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass. Close the scanner lid. Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4-, letter-, or legal-size paper into the ADF.

  • Page 33: Printing

    Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK. From the menu bar, choose File > Print. From the Printer pop-up menu, choose your printer.

  • Page 34: Collating Printed Copies

    • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users With a document open, click File > Print.

  • Page 35: Printing Multiple Pages On One Sheet

    Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK. From the menu bar, choose File > Print. From the Printer pop-up menu, choose your printer.
  • Page 36 • The printer and the computer must be on. • The memory card or flash drive must contain document files that are supported by the printer. For more information, see “Supported memory cards and file types” on page 40. •...

  • Page 37: Printing Specialty Documents

    For Macintosh users With a document open, choose File > Page Setup. From the “Format for” pop-up menu, choose your printer. From the Paper Size pop-up menu, choose your envelope size. If no size matches the envelope size, then set a custom size.

  • Page 38: For Macintosh Users

    Tips on loading label sheets • Make sure the top of the label sheet feeds into the printer first. • Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet.

  • Page 39: Working With Photos

    Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.

  • Page 40: Printing Photos Using The Printer Control Panel

    Notes: • If the printer does not recognize the memory device, then remove and reinsert it. • If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to choose which memory device to use.
  • Page 41 When you select color or black-only printing, the light near your choice comes on. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Editing photos using the printer control panel Load photo paper. Insert a memory card or flash drive.

  • Page 42: Printing Photos From A Memory Device Using The Printer Software

    Follow the instructions on the computer screen to transfer the photos to the computer or to print. If the printer is using a Wireless connection (selected models only) Press the up or down arrow button to scroll to Share Media on Network, and then press...

  • Page 43: Printing Photos From A Pictbridge-Enabled Digital Camera

    Make sure that the digital camera is set to the correct USB mode. If the camera USB selection is incorrect, then the camera is detected as a flash drive, or an error message is displayed on the printer control panel. For more information, see the camera documentation.
  • Page 44 Note: The printer will use the default print settings unless you change the print settings from the camera. See the documentation for your camera to begin printing. Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before printing from the camera.

  • Page 45: Printing From A Bluetooth-Enabled Device

    Note: The printer does not support printing files from your computer using a Bluetooth connection. You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job from the Bluetooth device for the first time. You will need to repeat the setup if: •...
  • Page 46 You need to repeat the setup of the deleted device to be able to send a print job to the printer. Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer. To set up a connection between the printer and a Bluetooth-enabled device: Insert a USB Bluetooth adapter into the USB port located on the front of the printer.

  • Page 47: Setting The Bluetooth Security Level

    Press the up or down arrow button to select the security level, and then press • Select Low to allow Bluetooth devices to connect and send print jobs to your printer without requiring users to enter a pass key. •...

  • Page 48: Printing On Both Sides Of The Paper (Duplexing)

    Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter. Make sure the printer is set up to receive Bluetooth connections. For more information, see “Setting up a connection between your printer and a Bluetooth-enabled device” on page 45.
  • Page 49 Navigate to: Advanced tab > 2-Sided Printing area > select On Note: To use the settings defined in the printer, select Use Printer Settings. Select either the Side Flip or Top Flip option. Side Flip is the setting most often used.
  • Page 50 In Mac OS X version 10.6 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer > Open Print Queue > Printer Setup > Driver From the Two-Sided Printing Dry Time pop-up menu, choose a dry time setting.
  • Page 51 Flip and reload the paper, following the directions on the instruction sheet to complete the print job. Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select Off from the drop-down menu. For Macintosh users With a document open, choose File >...

  • Page 52: Managing Print Jobs

    Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer.

  • Page 53: Pausing Print Jobs

    • If you want to pause a particular print job, then right-click the document name, and then select Pause. • If you want to pause all print jobs in the queue, then click Printer, and then select Pause Printing. Printing...

  • Page 54: Resuming Print Jobs

    If you want to pause a particular print job, then choose the document name, and then click Hold. • If you want to pause all print jobs in the queue, then click Pause Printer or Stop Jobs, depending on your operating system.
  • Page 55 If you want to cancel a particular print job, then right-click the document name, and then select Cancel. • If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents. For Macintosh users Click the printer icon on the Dock.

  • Page 56: Copying

    Copying Use the ADF for multiple-page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document.

  • Page 57: Copying A Two-Sided Document

    • If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected. For best results with this resize setting, use photo paper and set the paper type to Photo, or let the printer automatically detect the paper type.

  • Page 58: Adjusting Copy Quality

    Press Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated).

  • Page 59: Repeating An Image On One Page

    Making a duplex copy automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually.

  • Page 60: Canceling Copy Jobs

    If you are copying a two-sided document, then press the left or right arrow button to scroll to 2 to 2. Press to save the first page of the document to the printer memory. Follow the instructions on the display.

  • Page 61: Scanning

    Notes: • If the printer is connected only to a local computer, then the printer will automatically download a list of the scan applications. • You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.

  • Page 62: Scanning To A Flash Drive Or Memory Card

    Note: Select the PDF file type if you want to scan multiple pages and save them as one file. Press to start scanning. The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning photos into an editing application Using the printer control panel Load a photo or photos facedown on the scanner glass.
  • Page 63 For Macintosh users Load a photo or photos facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select Photo.

  • Page 64: Scanning Documents Into An Editing Application

    For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select a document type other than Photo.

  • Page 65: Scanning To A Pdf

    For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select a document type.

  • Page 66: Scanning Faq

    Use a high resolution. How do I scan in black and white? Color is the default for all scans. To scan in black and white, press the Color/Black button on the printer control panel to switch from color to black and white.

  • Page 67: Canceling Scan Jobs

    Canceling scan jobs Press on the printer control panel, or click Cancel on the computer screen. Scanning...

  • Page 68: Faxing

    You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then you may set the printer to pick up on any number of rings that you want.
  • Page 69 This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
  • Page 70 If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
  • Page 71 (fax machine, telephone, answering machine) in your network. Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer. To install a filter for the printer: Connect the line port of the DSL filter to the wall jack.
  • Page 72 • If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port , and then plug the printer and telephone into the splitter.
  • Page 73 • If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port , and then plug the printer and telephone into the splitter.
  • Page 74 RJ-11 connector, so you can connect a device to an RJ-11 wall jack. The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ-11 connectors. If you have a different type of connector in your country or region, then you may need to use an RJ-11 adapter.
  • Page 75 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and plug the device into the port of the printer. LINE LINE Faxing...
  • Page 76 Denmark France Finland Warning—Potential Damage: If your country is on the list, then do not remove the wrap plug from the printer. It is necessary for the proper functioning of the devices on the telephone line. Germany Ireland Italy Netherlands...
  • Page 77 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports.

  • Page 78: Entering Your User Information

    Press the arrow buttons to scroll to Fax Footer, and then press Press again to select On. During the initial setup of your printer, you were prompted to enter the date and time. If you have not entered this information, then do the following: Press twice.

  • Page 79: Configuring The Fax Settings

    The changes appear the next time you launch the fax software. The printer also saves the settings that you choose in the fax software, unless you set the printer to block changes made from the computer.
  • Page 80 • The printer is turned on and connected to the computer. • The printer is not in Power Saver mode. If the printer is in Power Saver mode, then press Using the Fax Setup Wizard in Windows Click or Start.

  • Page 81: Creating A Contact List

    Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Speed Dial entries.

  • Page 82: Sending Faxes

    Microsoft Outlook. Click OK. For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Printer Settings or Fax Setup Utility. Click the Speed Dials tab.

  • Page 83: Tips For Sending Faxes

    From the Printer pop-up menu, select the fax version of your printer. Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer. If the fax version of the printer is not on the list, choose Add a printer, and then choose the fax version of the printer.

  • Page 84: Receiving Faxes

    This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

  • Page 85: Faxing Faq

    You do not need to run the installer again. You can set up and configure the fax through the fax software that was installed with the printer software: Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 68. Configure the fax settings using the fax software. To access the fax software:...
  • Page 86 If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings that you want.

  • Page 87: How Can I Check The Dial Tone

    How can I check the dial tone? A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and through the printer.

  • Page 88: Answering Machine

    To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.

  • Page 89: How Do I Know That The Fax Was Sent Successfully

    Press to start scanning the document and save the scheduled fax. The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time. If you want to include another page in the fax, select Yes, and then press How do I send a fax using a phone calling card? Press Dialtone.

  • Page 90: How Do I Forward A Fax

    Press How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent and/or received faxes. From the printer control panel, press Press the arrow buttons to scroll to Fax Setup, and then press Press the arrow buttons to scroll to Reports, and then press •...
  • Page 91 Can I retrieve failed faxes? The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after resolving the error. The printer prompts you if there are faxes to be printed.

  • Page 92: Networking

    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2.

  • Page 93: Printing A Network Setup Page

    Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses. Printing a network setup page A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer. Load plain paper.

  • Page 94: Installing The Printer On Other Computers

    Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver.

  • Page 95: Special Wireless Installation Instructions

    – The printer is turned off or is powering up. – The printer is not connected to a wireless network and is in Power Saver mode. In Power Saver mode, the power light pulses on and off. • Solid orange means one of the following: –...

  • Page 96: Assigning A Static Ip Address

    The printer will be assigned an IP address automatically through DHCP on most wireless networks. Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer.

  • Page 97: Advanced Wireless Setup

    • The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will keep it from working on any other wireless network, either ad hoc or infrastructure.
  • Page 98 When the available networks are displayed, provide the network name and the security information you created. The installer will configure the printer for use with your computer. Store a copy of your network name and security information in a safe place for future reference.
  • Page 99 When the available networks are displayed, provide the network name and the security information you created. The installer will configure the printer for use with your computer. Store a copy of your network name and security information in a safe place for future reference.

  • Page 100: Adding A Printer To An Existing Ad Hoc Wireless Network

    WPS. In order to use WPS to configure the printer, the wireless router must also support WPS. If you want to use WPS to set up your printer, then insert the CD and follow the instructions on the computer screen. Notes: •...
  • Page 101 Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. Switching to a local (USB) connection Attach one end of a USB cable to the USB port on the back of the printer. Attach the other end to a USB port on the computer.

  • Page 102: Sharing A Printer In A Windows Environment

    Select Local Port, and then click New Port. Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name that was specified in step 2 on page 102. The name should be in the form \\server \printer.

  • Page 103: Networking Faq

    In the Search field, type sharing the printer on a network, and then press return. To let other Macintosh computers on the network that use Mac OS X version 10.3 or later use any printer connected to your Macintosh computer, double-click Sharing your printer with Mac OS X users.

  • Page 104: Where Do I Find My Wep Key Or Wpa Passphrase

    Where do I find my WEP key or WPA passphrase? To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or wireless router. Most access points have a Web page that can be accessed using a Web browser. You can also check the manual that came with your access point or router.

  • Page 105: How Do I Find Out What Type Of Security My Network Is Using

    How do I find out what type of security my network is using? You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless network. To obtain this information, see the documentation that came with your wireless access point (wireless router), see the Web page associated with the wireless access point, or consult your system support person.

  • Page 106: Why Do I Need An Installation Cable

    Why do I need an installation cable? When setting up the printer on your wireless network, the printer will need to temporarily connect to a computer using the installation cable. This temporary connection is used to set up the wireless settings of the printer.

  • Page 107: How Do I Attach The Installation Cable

    How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.

  • Page 108: Finding The Signal Strength

    The strength of the signal received by your computer can also affect the connectivity of the printer with the network during configuration. When you installed the wireless adapter in your computer, the adapter software probably placed an icon in your system tray.

  • Page 109: How Can I Improve Wireless Signal Strength

    OVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT If the printer is too far away from the access point, it will not be able to communicate with other devices on the network. For most indoor wireless networks, the maximum distance between the access point and the printer is approximately 100 feet (30 meters).
  • Page 110 If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.

  • Page 111: Can I Use My Printer On A Usb And A Network Connection At The Same Time

    Store the SSID and the WEP key or WPA passphrase in a safe place for future reference. Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: •...

  • Page 112: How Do I Find The Mac Address

    This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.

  • Page 113: How Do I Locate Ip Addresses

    How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address.
  • Page 114 WEP keys are configured on the wireless access point. Select the same key index on your printer as you are using on your wireless access point. Networking...

  • Page 115: Maintaining The Printer

    Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily turn on if it is turned off.

  • Page 116: Aligning The Printhead

    Load plain paper. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Maintenance tab > Align cartridges Follow the instructions on the computer screen.

  • Page 117: Cleaning The Exterior Of The Printer

    Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. Remove all paper from the printer.

  • Page 118: Cleaning The Scanner Glass

    Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.

  • Page 119: Troubleshooting

    Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. •...

  • Page 120: Incorrect Language Appears On The Display

    If the "Before you troubleshoot" checklist does not solve the problem, then try the following: IF YOU CANNOT READ THE CURRENT LANGUAGE , and then press and release to turn the printer on. until Language Selection appears on the display, indicating that the printer Troubleshooting for three seconds to turn...
  • Page 121 EMOVE AND REINSERT THE PRINTHEAD Open the printer and lift the latch. Remove the printhead. Warning—Potential Damage: Do not touch the printhead nozzles. Wipe the printhead contacts using a clean, lint-free cloth. NTIN Troubleshooting...

  • Page 122: Software Did Not Install

    Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.

  • Page 123: Print Job Does Not Print Or Is Missing Pages

    From the printer pop-up menu, choose your printer, and then click Print. If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

  • Page 124: Printer Is Printing Blank Pages

    If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER IS NOT IN If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press printer.

  • Page 125: Jams And Misfeeds Troubleshooting

    Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer.

  • Page 126: Paper Jam In The Printer

    • “Paper or specialty media misfeeds” on page 128 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Press to turn off the printer. Check the paper tray or lift the scanner unit to check for jammed paper.
  • Page 127 Touch DONE or press , depending on your printer model. From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting...

  • Page 128: Paper Or Specialty Media Misfeeds

    Use only new, unwrinkled paper. HECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

  • Page 129: Print Troubleshooting

    From the menu bar, choose File > Print. If you have already specified the printer, paper size, and orientation in step 1, then you may have to choose your printer again from the Printer pop-up menu before going to step 3. Otherwise, set them: From the Printer pop-up menu, choose your printer.

  • Page 130: Print Speed Is Slow

    If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE INK LEVELS Replace low or empty ink cartridges. ELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE AKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED LIGN THE PRINTHEAD...

  • Page 131: Copy And Scan Troubleshooting

    Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: LEAN THE SCANNER GLASS DJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE THEN TRY A DIFFERENT CABLE...

  • Page 132: Scan Was Not Successful

    ESTART THE COMPUTER DD NETWORK PRINTERS THROUGH THE If you are scanning from a network printer, then add that printer using the Edit Device List dialog. For more information, see the Edit Device List Help: With the Scan Center application open, choose Browse Devices from the Device pop-up menu.

  • Page 133: Fax Troubleshooting

    If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER “E...

  • Page 134: Fax Troubleshooting Checklist

    • If the printer is connected to a VoIP line, then make sure that the printer is plugged into an active phone port. Plug the printer into the first port on the VoIP adapter, most often labeled as Phone Port or Phone Line 1.

  • Page 135: Cannot Send Faxes

    The printer does not automatically redial if you set it to scan the original document after dialing the number. Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned document is saved in the printer memory.
  • Page 136 The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number that you need to press so you can make a call outside the office.

  • Page 137: Cannot Receive Faxes

    AKE SURE THAT THE PRINTER MEMORY IS NOT FULL The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes.

  • Page 138: Cannot Run The Fax Software

    Copy the manual answer code that appears on the display. Cannot run the fax software The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax software. AKE SURE THE FAX SOFTWARE IS INSTALLED The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the “Install Additional Software”...
  • Page 139 • Lower the fax quality. • Enable Auto Fax Conversion. Turn off the printer, turn it back on, and then resend the fax. Turn off the printer, turn it back on, and then resend the fax. Connect the phone cable to the port on the back of the printer.

  • Page 140: Memory Card Troubleshooting

    What it indicates: Your telephone line or the telephone line of the receiving fax machine is busy. This happens especially if the printer is sharing the line with other devices (telephone, answering machine). Auto Answer may have been turned off on the receiving fax machine.

  • Page 141: Nothing Happens When A Memory Card Is Inserted

    HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer. Cannot print documents from a memory card or flash drive If the "Memory card troubleshooting checklist"...

  • Page 142: Wireless Troubleshooting

    HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer. Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist"...

  • Page 143: Wireless Troubleshooting Checklist

    If you are not sure if your security information is correct, run the wireless setup again. • The printer and the computer are within the range of the wireless network. For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router). •...

  • Page 144: Cannot Print Over Wireless Network

    Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software.
  • Page 145 MAC address to the list of addresses allowed to connect to the access point. • If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
  • Page 146 If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
  • Page 147 If you have any doubts, look for an updated version of the printer software on our Web site. For more information, see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom of the installation screen.

  • Page 148: Cannot Print And There Is A Firewall On The Computer

    When you get to the Software Already Installed screen, make sure you select Install a printer. • If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard.
  • Page 149 Wi-Fi indicator light is green but the printer does not print (Windows only) If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer does not print, then try one or more of the following:...
  • Page 150 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.

  • Page 151: Wi-Fi Indicator Light Is Blinking Orange During Installation

    HECK ADDRESS If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. Wi-Fi indicator light is blinking orange during installation When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured.
  • Page 152 ADDRESS If your network uses MAC address filtering, then make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. For more information, see “How do I find the MAC address?”...
  • Page 153 , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter, or click OK. Type ping followed by a space and the IP address of the printer. For example: ping 192.168.1.100 Troubleshooting...
  • Page 154 Press Enter. If the printer responds, then you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer. If the printer does not respond, then “Request timed out.” appears.

  • Page 155: Wireless Print Server Not Installed

    This can occur if the laptop hard drive has powered down. If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reattach to the wireless network.
  • Page 156 You can locate the printer IP address by viewing the printer network setup page. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

  • Page 157: Resolving Intermittent Wireless Communications Issues

    Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
  • Page 158 SSID can cause problems when more than one network is operating in the same area with the same SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to connect to the correct network.
  • Page 159 To assign a static IP address to the printer, do the following: Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer.

  • Page 160: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 161: United States Government Rights

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 162: Noise Emission Levels

    50 dBA Scanning 47 dBA Copying 47 dBA Ready inaudible Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient temperature Shipping temperature Storage temperature 15–32° C (60–90° F) -40–60° C (-40–140° F) 1–60° C (34–140° F)

  • Page 163: Power Consumption

    This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Power consumption Product power consumption The following table documents the power consumption characteristics of the product.
  • Page 164 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.
  • Page 165 I agree that this patented printer is licensed for, and designed to work with only genuine Lexmark ink cartridges for the life of the patented printer. I agree to: (1) use only genuine Lexmark ink cartridges with this printer (except I may use replacement cartridges made by Lexmark but sold without single use terms as described in the below cartridge license agreement), and (2) pass this printer license/agreement to any subsequent user of this printer.
  • Page 166 Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you. LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use.
  • Page 167 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.

  • Page 168: Industry Canada Compliance Statement

    Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control. * Products within the XX90 Series (including but not limited to models Z2390, Z2490, X2690, X3690, and X4690) are not subject to the Cartridge License Agreement.
  • Page 169 If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 170: Notice To Users Of The Canadian Telephone Network

    The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.

  • Page 171: Using This Product In Switzerland

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.

  • Page 172: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 173: Taiwan Ncc Rf Notice Statement

    The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb.
  • Page 174 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 175 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.

  • Page 176: Index

    138 cannot scan to computer over a network 133 cannot send faxes 135 cartridges, ink ordering 12 using genuine Lexmark 12 changing Power Saver timeout 19 changing printing mode 52 changing temporary settings into default 18 Index...
  • Page 177 Digital Subscriber Line (DSL) fax setup 71 digital telephone service fax setup 73 disabling settings timeout 18 display, printer control panel 17 distinctive ring 87 documents faxing using the computer 83 faxing using the control panel 83 loading into the Automatic...
  • Page 178 93 infrastructure network 107 conserving 6 ink cartridge access 11 ink cartridges ordering 12 replacing 13 using genuine Lexmark 12 ink levels checking 115 inserting a memory card or flash drive 39 installation cable 106, 107...
  • Page 179 93 networking finding IP address of computer 113 finding IP address of computer (Mac) 113 finding IP address of printer 113 IP addresses 113 sharing the printer with a Macintosh computer 103 sharing the printer with a Windows computer 103...
  • Page 180 7 received history report 90 receiving faxes Auto Answer setting 84 automatically 84 manually 84 tips 84 recycling 6 Lexmark products 15 WEEE statement 163 redial attempts, fax setting 79 redial time, fax setting 79 reducing an image 57 registering...
  • Page 181 ADF 127 Index paper jam in the duplex unit 126 paper jam in the paper support 126 paper jam in the printer 126 paper or specialty media 128 troubleshooting, memory card cannot print from a flash drive 141...
  • Page 182 Wireless Setup Utility 21 wireless 100, 111 Macintosh 101 printer does not print 148 troubleshooting 149, 157 wireless network adding a printer to existing ad hoc network 100 common home configurations 105 creating an ad hoc network using Macintosh 97...

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