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Symptom
Ghost Images
Uneven printing
DE
DE
DE
(Print only appears on one side of the
page.)
Incorrect margins
Skewed print
(Print is inappropriately slanted.)
Blank pages
Solid black pages
Paper curls badly once it prints and
exits to the bin
*
To replace the fuser, call a service technician.
Troubleshooting
Cause
• The Form Type setting in the printer
driver is set incorrectly.
• Toner level is low in the toner
cartridge.
The toner cartridge is not properly
installed.
The Form Size setting in the printer
driver is different than the size paper
that is loaded in the tray. For example,
you inserted A4 size paper into the
selected tray but did not set the Form
Size to A4.
• The guides in the selected tray are
not in the correct position for the
paper size loaded in the tray.
• The manual feeder guides are not in
the correct position for the paper
size loaded in the feeder.
The toner cartridge is defective or
empty.
• The toner cartridge is defective.
• Your printer requires servicing.
The Paper Weight setting is wrong for
the type of paper or specialty media
you are using.
Print quality problems
108
Solution
• Make sure the Form Type setting is
correct for the paper or specialty
media you are using.
• Replace the toner cartridge.
Remove and then reinsert the toner
cartridge.
Set the Form Size to A4.
• Move the guides in the tray so that
they are snug against the sides of
the paper.
• Move the manual feeder guides so
that they are snug against the sides
of the paper.
Replace the toner cartridge.
• Replace the toner cartridge.
• Call for service.
Change Paper Weight to Smooth.
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