Lenovo ThinkPad E450 User Manual
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Lenovo ThinkPad E450 User Manual

Lenovo thinkpad e450; thinkpad e455; thinkpad e450c laptop
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Summary of Contents for Lenovo ThinkPad E450

  • Page 1: User Guide

    User Guide ThinkPad E450, E455, and E450c...
  • Page 2 • Appendix E “Notices” on page 147 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides and follow the instructions on the screen. Second Edition (November 2014) ©...

  • Page 3: Table Of Contents

    8.1 operating system ..Traveling with your computer ..An introduction to Lenovo programs ..Travel tips ....
  • Page 4 Diagnosing problems ... . Calling Lenovo ... . . Troubleshooting ....
  • Page 5 ....Appendix C. Restriction of Hazardous Lenovo product service information for Substances Directive (RoHS) ..Taiwan ....
  • Page 6 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2014...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2014...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2014...

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 User Guide...

  • Page 17: Chapter 1. Product Overview

    Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer. Front view Figure 1. ThinkPad E450, E455, and E450c front view Microphones Camera ®...
  • Page 18 3. Follow the instructions on the screen. Note: Use Lenovo programs for advanced power settings. • For Windows 7: Use the Power Manager program. • For Windows 8.1: Use the Lenovo Settings program. For more information, see “Lenovo programs” on page 12. ThinkPad pointing device...

  • Page 19: Right-Side View

    For more information about the supported cards, see “Using a flash media card” on page 38. Right-side view Figure 2. ThinkPad E450, E455, and E450c right-side view USB 3.0 connectors High-Definition Multimedia Interface (HDMI™)

  • Page 20: Left-Side View

    Lenovo OneLink connector, it can not only extend the computer capabilities but also provide ac power to the computer and charge the battery. To use the Lenovo OneLink connector, you need to remove the connector cover from the Lenovo OneLink connector first.
  • Page 21 OK or Apply. • For Windows 8.1: Press the Windows key to go to the Start screen. Click Lenovo Settings ➙ Power. In this area, move the switch to the On position in the Enable Always On USB area and select Enable even when the computer is off, and click OK or Apply.

  • Page 22: Bottom View

    Bottom view Figure 4. ThinkPad E450, E455, and E450c bottom view Wireless-LAN-card slot Memory-upgrade slots Speakers Built-in battery Storage drive Wireless LAN card slot Your computer might have a wireless LAN card installed for you to establish wireless LAN connections.
  • Page 23 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys ” on page 19. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. Camera-status indicator When the camera-status indicator is on, the camera is in use.

  • Page 24: Locating Labels That Contain Important Product Information

    “Genuine Microsoft label” on page 9 Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.

  • Page 25: Certificate Of Authenticity Label

    • All computer models that are licensed to use the Windows 8.1 Pro operating system The version of the operating system is printed on the label. Lenovo computers that are licensed for use with the Windows 8.1 operating system are shipped with the Windows 8.1 license key digitally encoded into the computer hardware.

  • Page 26: Features

    Depending on the computer model, the Genuine Microsoft label might be located on the computer cover, under the battery, or on the power adapter. The following illustration shows the location of the Genuine Microsoft label on the back cover of the computer. Features This topic lists the features of your computer.

  • Page 27: Specifications

    • Combo audio connector • Two USB 3.0 connectors • One Always On USB connector (USB 2.0) • RJ45 Ethernet connector • 4-in-1 media-card slot • Lenovo OneLink connector • ac power connector Wireless features • Integrated wireless LAN • Integrated Bluetooth Security features •...

  • Page 28: Lenovo Programs

    Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table.

  • Page 29: Accessing Lenovo Programs On The Windows 8.1 Operating System

    Apps screen. Find the desired program in the list or search for the program in the search box. Note: If you do not find the program you need, go to Lenovo PC Experience ➙ Lenovo Tools. Then you can find the program you need.

  • Page 30: An Introduction To Lenovo Programs

    • Message Center Plus (Windows 7) The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo, such as alerts on system updates and alerts on conditions that require your attention. • Mobile Broadband Connect (Windows 7) The Mobile Broadband Connect program enables you to connect the computer to the mobile broadband network through a supported wireless WAN card.
  • Page 31 You also can read hints and tips, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. This app is filled with exclusive Lenovo content to help you learn about your new system.
  • Page 32 • SHAREit (Windows 7 and Windows 8.1) The SHAREit program enables you to share files easily and rapidly across devices such as computers and smartphones, even without any Internet connection. You can connect to your friends and send photos, folders, and other files through SHAREit. Every sharing is quick and simple. •...

  • Page 33: Chapter 2. Using Your Computer

    “Using a flash media card” on page 38 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 34 • Take advantage of the networking features provided by the Access Connections program (on the Windows 7 operating system) or Location Awareness program in Lenovo Settings (on the Windows 8.1 operating system). • To learn more about using the wireless features of your computer, refer to “Wireless connections” on page 33.

  • Page 35: Special Keys

    • Follow the “General tips for preventing problems” on page 77. • Diagnose problems yourself by using the preinstalled diagnostic software. • Check for recovery solutions in Chapter 9 “Recovery overview” on page 101. Print the following sections and keep them with your computer in case you are unable to access this online user guide when necessary.

  • Page 36: Windows Key

    • : Mutes or unmutes the microphones. When the microphones are muted, the microphone-mute indicator turns on. • : Darkens the display. • : Brightens the display. You can temporarily change the computer display brightness by pressing the two keys. To change the default brightness level, right-click the battery status icon in the Windows notification area.
  • Page 37 • “ThinkPad pointing device with TrackPoint buttons” on page 21 • “ThinkPad pointing device without TrackPoint buttons” on page 24 ThinkPad pointing device with TrackPoint buttons This type of ThinkPad pointing device consists of the following components: TrackPoint pointing device Trackpad Chapter 2 Using your computer...
  • Page 38 By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 27. TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 39 The trackpad can be divided into two zones by its function: Left-click zone (Primary-click zone) Right-click zone (Secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...
  • Page 40 ThinkPad pointing device without TrackPoint buttons This type of ThinkPad pointing device consists of the following components: Pointing stick Trackpad Depending on your preference, you can use the pointing device in one of the following modes: • TrackPoint mode • Trackpad mode •...
  • Page 41 Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 42: Trackpad Touch Gestures

    Point Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 43: Customizing The Thinkpad Pointing Device

    Three-finger swipe Four-finger swipe Put three fingers on the trackpad Put four fingers on the trackpad and move them left to show the and move them upward to view and next item. Move them right to choose from opened apps. show the previous item.

  • Page 44: Power Management

    To get a new cap, contact Lenovo. For information about contacting Lenovo, see Chapter 11 “Getting support” on page 127. Note: Ensure that you use a cap with grooves as shown in the following illustration. Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running.

  • Page 45: Using The Ac Power

    To enable the battery alarm, do the following: 1. Start the Power Manager program. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action.

  • Page 46: Maximizing The Battery Life

    – For Windows 7: Refer to the help information system of the Power Manager program. For instructions on how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 12.

  • Page 47: Handling The Battery

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...
  • Page 48 Do not attempt to disassemble or modify the battery. Attempting to do so can cause an explosion, or liquid leakage from the battery. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 49: Connecting To The Network

    DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse into water, (2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it.
  • Page 50 • For Windows 7: Use the Access Connections program. For more information, see “Accessing Lenovo programs on the Windows 7 operating system” on page 12.

  • Page 51: Using An External Display

    • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected. Access Connections wireless status icon • Power to the wireless radio is off. • Power to the wireless radio is on. No association. •...

  • Page 52: Connecting An External Display

    Note: To use a wireless display, ensure that both your computer and the external display support the Wi-Di or Miracast feature. – For Windows 7 Open the Lenovo QuickDisplay program and follow the instructions on the screen. For how to access the Lenovo QuickDisplay program, see “Lenovo programs” on page 12. – For Windows 8.1 1.

  • Page 53: Changing Display Settings

    Note: Depending on the situation, you might see Projector only or Second screen only. ® Note: If you show DOS or programs using DirectDraw or Direct3D in full-screen mode, only the main display shows the video output. Changing display settings You can change the display settings, such as the display resolution, font size, and so on.

  • Page 54: Using The Camera

    – Configure the camera settings directly from the program that is using the camera. For more information, see the help information system of the program. – Open the Lenovo Settings program. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 55: Removing A Flash Media Card

    1. Locate the appropriate type of slot for your card. See “Locating computer controls, connectors, and indicators” on page 1. 2. Ensure that the metal contacts are facing down and pointing toward to the card slot. 3. Press the card firmly into the card slot. If the plug-and-play feature is not enabled, do the following: 1.
  • Page 56 User Guide...

  • Page 57: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.

  • Page 58: Thinkpad Onelink Pro Dock

    HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock).
  • Page 59 Front view Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
  • Page 60 DisplayPort connector. Power connector: Used to connect the ac power adapter. DVI connector: Used to connect a monitor that supports Digital Visual Interface (DVI) connection. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. User Guide...

  • Page 61: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 62: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 63 On-screen notification On-screen notification helps hearing-impaired people be aware of the status of their computer. On-screen notification replaces sounds with visual cues or text captions to indicate that activity is happening on the computer. As a result, system alerts are noticeable even when they are not heard. For example, when you select one object with your keyboard, the object is highlighted.
  • Page 64 • For Windows 8.1: Click the Search icon on the top-right corner of the Start screen and then type Speech Recognition into the displayed search box. If you are using a keyboard, you can just start typing on the Start screen and then the search box and search results are displayed automatically. In the list of results, click Speech Recognition.
  • Page 65 Ease of Access keyboard shortcuts Keyboard shortcuts are combinations of two or more keys that you can use to perform a task that would typically require a mouse or other pointing devices. Keyboard shortcuts provide an easier alternative to interact with your computer as you work with the Windows operating system and most applications. The following table contains keyboard shortcuts that can help make your computer easier to use.

  • Page 66: Traveling With Your Computer

    22.2 N. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats. Lenovo electronic documentation, such as properly tagged PDF files or HyperText Markup Language (HTML) files, is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text to explain the image so that visually impaired users can understand the image when they use a screen reader.
  • Page 67 To purchase travel accessories, go to http://www.lenovo.com/essentials. Chapter 4 You and your computer...
  • Page 68 User Guide...

  • Page 69: Chapter 5. Security

    Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 70: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
  • Page 71 Note: You might want to record your password and store it in a safe place. The next time you open the ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo Chapter 5...

  • Page 72: Hard Disk Passwords

    Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the hard disk drive, hybrid drive, or solid-state drive: •...

  • Page 73: Hard Disk Security

    Lenovo cannot reset your passwords or recover data from the hard disk drive, hybrid drive, or solid-state drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive, hybrid drive, or solid-state drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 74: Using The Fingerprint Reader

    Enrolling your fingerprint To enroll your fingerprints, do the following: 1. Start the Lenovo Fingerprint Manager program. For instructions on how to start the Fingerprint Manager Pro program, see “Lenovo programs” on page 12. 2. Enter the Windows password as required.
  • Page 75 1. Placethe top joint of your fingeron the sensor. 2. Apply light pressure and swipe your finger toward youacross thethe reader in one smooth motion. Do not lift your finger when you are swiping it. Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...

  • Page 76: Notice On Deleting Data From Your Hard Disk Drive, Hybrid Drive, Or Solid-State Drive

    • Enroll and use a different finger for authentication. • If your hands are dry, apply lotion to them. For more information on how to use the fingerprint reader, refer to the help system of the Lenovo Fingerprint Manager program.

  • Page 77: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 78 User Guide...

  • Page 79: Chapter 6. Advanced Configuration

    9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 80: Installing The Windows 8.1 Operating System

    Type the number of the fix module in the search field, then click Search. 7. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support 8.

  • Page 81: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 82: Config Menu

    • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • ME Firmware Version (available on models with the Intel CPU) • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed •...
  • Page 83 Table 3. Config menu items (continued) Menu item Submenu item Selection Comments startup from an integrated • Enabled (for Legacy Only boot network device. mode or Both with Legacy first) UEFI IPv4 Network Stack • Disabled Enable or disable Internet Protocol Version 4 (IPv4) •...
  • Page 84 Table 3. Config menu items (continued) Menu item Submenu item Selection Comments connectors will work as USB 2.0 connectors. Keyboard/Mouse Fn and Ctrl Key swap • Disabled If you select Enabled, the Fn key works as the Ctrl • Enabled key, and the Ctrl key works as the Fn key.

  • Page 85: Date And Time Menu

    Table 3. Config menu items (continued) Menu item Submenu item Selection Comments CPU Power Management • Disabled Enable or disable the power-saving feature that • Enabled stops the microprocessor clock automatically when there are no computer activities. Normally, it is not necessary to change the setting.

  • Page 86: Security Menu

    2. Type a date or time. Security menu To change the security settings of your computer, select the Security tab from the ThinkPad Setup menu. The following table lists the Security menu items. Default values are in boldface. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results.
  • Page 87 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Password at Boot Device • Disabled If the Security password List is set, this option is used • Enabled to specify whether the Security password must be entered to display the F12 boot device list.
  • Page 88 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory • Enabled buffers to overflow by running code where only data is allowed. If the Data Execution Prevention feature can be used with your operating system, then...
  • Page 89 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN • Enabled device. Wireless LAN • Disabled If you select Enabled, you can use wireless LAN •...

  • Page 90: Startup Menu

    Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Only and set CSM Support as No. Platform Mode • Setup Mode Specify the system operating mode. • User Mode Secure Boot Mode • Standard Mode Specify the system operating mode.
  • Page 91 Note: The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found. The following table lists the Startup menu items. Default values are in boldface. Note: Some items are displayed on the menu only if the computer supports the corresponding features. Table 5.

  • Page 92: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers User Guide...

  • Page 93: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 94: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 95: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 96: Cleaning The Cover Of Your Computer

    Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board, hard disk drive, hybrid drive, or solid-state drive.
  • Page 97 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard.
  • Page 98 User Guide...

  • Page 99: Chapter 8. Troubleshooting Computer Problems

    For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

  • Page 100: Spills On The Keyboard

    1. Press and hold the power button either your computer or the connected ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock (hereinafter called the dock) until the computer turns off. After the computer is turned off, restart by pressing the power button. If the computer does not turn on, continue with step 2. Note: Do not remove the battery connector and the ac power adapter or the battery connector and the dock to reset the computer.
  • Page 101 Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system.
  • Page 102 Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo service to have the computer serviced.

  • Page 103: Errors Without Messages

    Errors without messages • Problem: My screen keeps blanking when I do not want it to. Solution: If you computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1.

  • Page 104: Memory Module Problems

    Table 6. Beep errors (continued) Three short beeps, pause, one short beep, pause, one PCI resource allocation failure. Power off the computer more short beep, and three short beeps and remove the device from the ExpressCard Slot. If the beeps persist, have the computer serviced. One long and two short beeps The video function has a problem.

  • Page 105: A Wireless Lan Problem

    – You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the above solution for the procedure to make sure that the correct device driver is installed.

  • Page 106: Problems With The Keyboard And Other Pointing Devices

    2. Go to Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4.

  • Page 107: Problems With The Display And Multimedia Devices

    Solution: The numeric lock function is on. To disable it, press Fn+NumLock. • Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, and audio devices.

  • Page 108: External Monitor Problems

    8. After updating the driver, click Close. 9. For the Windows 7 operating system, to change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced Settings, select the Monitor tab, then set Colors. 10. Click OK. •...
  • Page 109 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 4.

  • Page 110: Audio Problems

    • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3.
  • Page 111 – Conexant CX20672 SmartAudio HD • Problem: Recordings made using the microphone input are not loud enough. Solution: Make sure that the Microphone Boost function is turned on and set by doing the following: 1. Open Control Panel. 2. Click Hardware and Sound. 3.

  • Page 112: Fingerprint Reader Problems

    6. Play any sound by use of a music program such as Windows Media Player. Make sure that sound comes from the speakers. For details, refer to the help information system for SmartAudio. Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth.

  • Page 113: Power Problems

    Solution: Do the following: 1. Make sure that the connection of the ac power adapter is correct. For instructions on connecting the ac power adapter, see Safety, Warranty, and Setup Guide that comes with your computer. 2. If the connection of the ac power adapter is correct, turn off the computer, then disconnect the ac power adapter and remove the main battery.

  • Page 114: Sleep And Hibernation Problems

    If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 115: Problems With Drives And Other Storage Devices

    Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.

  • Page 116: Problems With Ports And Connectors

    • The necessary device drivers are installed. • The application works when it is run on some other computer. If an error message is displayed while you are using the application, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help.

  • Page 117: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 7 operating system” on page 101 • “Recovery overview for the Windows 8.1 operating systems” on page 106 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 118: Performing Backup And Recovery Operations

    To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems.

  • Page 119: Using The Rescue And Recovery Workspace

    This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 120: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 121: Reinstalling Preinstalled Programs And Device Drivers

    3. In the Boot Menu window, select the desired external optical drive as the first boot device. Then, insert the rescue disc into the external optical drive and press Enter. The rescue medium starts. • If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1.

  • Page 122: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 78. Solving recovery problems...

  • Page 123: Resetting Your Computer To The Factory Default Settings

    Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
  • Page 124 Creating recovery media To create recovery media, you need a USB drive with at least 8 GB of storage. The required USB capacity depends on the size of the recovery image. Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.

  • Page 125: Chapter 10. Replacing Devices

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 126 • Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. To replace the coin-cell battery, do the following: 1.
  • Page 127 5. Detach the connector . Then remove the coin-cell battery 6. Install the coin-cell battery . Then attach the connector 7. Connect the main battery cable. Chapter 10 Replacing devices...

  • Page 128: Replacing The Storage Drive

    8. Attach the cover and pivot it downwards . Then tighten the screws 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the storage drive Before you start, print these instructions and read “Important safety information” on page vi. Attention: The hard disk drive, hybrid drive, or solid-state drive is very sensitive.
  • Page 129 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. Chapter 10 Replacing devices...
  • Page 130 5. Remove the screws that secure the hard disk drive, hybrid drive, or solid-state drive. 6. Lift the tab and remove the hard disk drive, hybrid drive, or solid-state drive. 7. Insert the hard disk drive, hybrid drive, or solid-state drive into the slot and position the hard disk drive, hybrid drive, or solid-state drive firmly into place User Guide...
  • Page 131 8. Install the screws to secure the hard disk drive, hybrid drive, or solid-state drive. 9. Connect the battery cable. Chapter 10 Replacing devices...

  • Page 132: Replacing The Memory Module

    10. Attach the cover and pivot it downwards . Then tighten the screws 11. Turn the computer over. Connect the ac power adapter and all cables. Replacing the memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster.
  • Page 133 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. Chapter 10 Replacing devices...
  • Page 134 5. Open the latches on both sides of the memory slot at the same time and then remove the memory module 6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module into the slot at an angle of about 20 degrees.

  • Page 135: Replacing The Keyboard

    7. Connect the battery cable. 8. Attach the cover and pivot it downwards . Then tighten the screws 9. Turn the computer over. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. Removing the keyboard To remove the keyboard, do the following: 1.
  • Page 136 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. User Guide...
  • Page 137 5. Remove the screws that secure the keyboard. 6. Push hard in the direction shown to unlatch the keyboard. Chapter 10 Replacing devices...
  • Page 138 7. Pivot the keyboard slightly upward until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard as shown 8. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the keyboard To install the keyboard, do the following: User Guide...
  • Page 139 1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the space under the keyboard-bezel frame as shown. Ensure that the edge of the keyboard is under the keyboard-bezel frame as shown. Chapter 10 Replacing devices...
  • Page 140 3. Slide the keyboard in the direction shown by the arrows. 4. Install the screws to secure the keyboard. 5. Connect the battery cable. User Guide...
  • Page 141 6. Attach the cover and pivot it downwards . Then tighten the screws 7. Turn the computer over. Connect the ac power adapter and all cables. Chapter 10 Replacing devices...
  • Page 142 User Guide...

  • Page 143: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 144: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 145: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 146 User Guide...

  • Page 147: Appendix A. Regulatory Information

    • Personal Area Networking Profile (PAN) • Phone Book Access Profile (PBAP) • Service Discovery Protocol (SDP) • Synchronization Profile (SYNC) • Video Distribution Profile (VDP) • Generic Attribute Profile (GATT) • Proximity Profile • Find Me Profile © Copyright Lenovo 2014...

  • Page 148: Location Of The Ultraconnect Wireless Antennas

    Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 149: Certification Related Information

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E450, machine type 20DC (Tx) and 20DD (Rx); ThinkPad E455, machine type 20DE; ThinkPad E450c, machine type 20EH. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 150: Industry Canada Class B Emission Compliance Statement

    This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

  • Page 151: Korea Class B Compliance Statement

    Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
  • Page 152 User Guide...

  • Page 153: Appendix B. Weee And Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 154: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 155: Battery Recycling Information For Taiwan

    For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China http://support.lenovo.com.cn/activity/551.htm...
  • Page 156 User Guide...

  • Page 157: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 158: China Rohs

    China RoHS User Guide...

  • Page 159: India Rohs

    RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
  • Page 160 User Guide...

  • Page 161: Appendix D. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your...
  • Page 162 Windows Help and Support information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.

  • Page 163: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 164: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

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