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Lenovo ThinkPad E455 Hardware Maintenance Manual

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  • Page 1 Hardware Maintenance Manual ThinkPad E455...
  • Page 2 Appendix A “Notices” on page 85. First Edition (September 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Checkout guide ....Lenovo Solution Center ..Chapter 7. Locations ..47 Quick test programs.
  • Page 4 1160 Hinge support bracket, wireless LAN antennas assembly, and base cover assembly . . 1010 Lenovo OneLink connector cover ..2010 LCD bezel assembly ..1020 DIMM door ....

  • Page 5: About This Manual

    Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety information” on page 1 and Chapter 2 “Important service information” on page 19. © Copyright Lenovo 2014...
  • Page 6 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Safety Information

    Do not use this type of mat to protect yourself from electrical shock. © Copyright Lenovo 2014...

  • Page 8: Safety Inspection Guide

    • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...

  • Page 9: Handling Devices That Are Sensitive To Electrostatic Discharge

    0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.

  • Page 10: Grounding Requirements

    – When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
  • Page 11 DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 12 Hardware Maintenance Manual...
  • Page 13 PERIGO PERIGO PERIGO PERIGO Chapter 1 Safety information...
  • Page 14 PERIGO PERIGO PERIGO PERIGO DANGER Hardware Maintenance Manual...
  • Page 15 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 16 DANGER VORSICHT VORSICHT VORSICHT VORSICHT Hardware Maintenance Manual...
  • Page 17 VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
  • Page 18 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Safety information...
  • Page 20 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Safety information...
  • Page 22 Hardware Maintenance Manual...
  • Page 23 Chapter 1 Safety information...
  • Page 24 Hardware Maintenance Manual...

  • Page 25: Chapter 2. Important Service Information

    UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...

  • Page 26: Important Notice For Replacing A System Board

    Dynamic Configure To Order (CTO) This model provides the ability for a customer to configure a Lenovo solution from a web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model and 2-character country code.

  • Page 27: Fru Identification

    20AA0009UK). FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display (LCD), and memory module.
  • Page 28 Hardware Maintenance Manual...

  • Page 29: Chapter 3. General Checkout

    This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...

  • Page 30: Checkout Guide

    The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.

  • Page 31: Uefi Diagnostic Program

    • Microsoft Windows Server 2003 • Microsoft Windows Server 2008 To download and install a quick test program, go to http://www.lenovo.com/diags, and follow the instructions on the Web site. To run a test using quick test program, do the following: 1.

  • Page 32: Power System Checkout

    To create a bootable diagnostic medium, do the following: 1. Go to http://www.lenovo.com/diags. 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD. To use the diagnostic medium you have created, do one of the following: •...

  • Page 33: Checking The Ac Power Adapter

    This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.

  • Page 34: Checking The Coin-Cell Battery

    Checking the coin-cell battery To check the coin-cell battery, do the following: 1. Disconnect the battery connector. See “Disconnect the battery” on page 60. 2. Remove the coin-cell battery. See “1060 Coin-cell battery” on page 64. 3. Measure the voltage of the coin-cell battery. See the following illustration. Wire Voltage (V dc) +2.5 to +3.2...

  • Page 35: Chapter 4. Related Service Information

    “Symptom-to-FRU index” on page 37 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replaced because of a failure, no product recovery program is on the new drive.

  • Page 36: Recovery Overview For The Windows 8 And Windows 8.1 Operating System

    4. Select your language and click Next. 5. Read the license. If you agree with the terms and conditions, select I accept these terms and conditions and then click Next. If you do not agree with the terms and conditions, follow the instructions on the screen.

  • Page 37: Resetting Your Computer To The Factory Default Settings

    Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.

  • Page 38: Creating And Using Recovery Media

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen. Note: Ensure that your computer is connected to ac power during the recovery process. Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image.

  • Page 39: Using The Windows Recovery Programs On The Windows 8 Operating System

    Using recovery media If you cannot start your computer, or if you cannot start the Windows recovery image on your computer, use recovery media to recover your computer. To use recovery media, do the following: Note: Ensure that your computer is connected to ac power. 1.

  • Page 40: Passwords

    If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.

  • Page 41: How To Remove The Power-On Password

    To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive, hybrid drive, or solid-state drive with a scheduled fee.

  • Page 42: Power Management

    7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice. 8. Press F10. 9. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed.

  • Page 43: Hibernation Mode

    Hibernation mode In hibernation mode, the following occurs: • The system status, RAM, VRAM, and setup data are stored on the hard disk drive, hybrid drive, or solid-state drive. • The system is powered off. Note: If the computer enters the hibernation mode while it is docked to the docking station or the port replicator, do not undock it before resuming normal operation.

  • Page 44: Numeric Error Codes

    Numeric error codes Table 2. Numeric error codes Symptom or error FRU or action, in sequence 0177 Replace the system board. Bad SVP data, stop POST task— Checksum of the supervisor password in the EEPROM is not correct. 0183 1. Run the ThinkPad Setup program. The settings Bad CRC of Security Settings in EFI Variable.

  • Page 45: Error Messages

    Thermal sensing error. Replace the system board. This system does not support batteries that are not Replace the battery. genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Attention: Lenovo has no responsibility for the...

  • Page 46: No-Beep Symptoms

    LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...

  • Page 47: Undetermined Problems

    2. If no error is detected, do not replace any FRUs. 3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist. Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that have no defects).
  • Page 48 Hardware Maintenance Manual...

  • Page 49: Chapter 5. Status Indicators

    To initiate the special function of each key, press the Fn key and the corresponding function key. Speaker mute indicator On: The speakers are muted. Microphone mute indicator On: The microphones are muted. © Copyright Lenovo 2014...
  • Page 50 Table 7. Status indicators (continued) Indicator Meaning Camera status indicator On: The camera is in use. System status indicator Blinking three times: The computer is initially connected to power. On: The computer is in use. Off: The computer is off or in hibernation mode. Slow blinking: The computer is in sleep mode.

  • Page 51: Chapter 6. Function Keys

    For Windows 7: Opens Windows Search. For Windows 8 and Windows 8.1: Opens the Search charm. Views the programs that you have opened. For Windows 7: Opens Computer. For Windows 8 and Windows 8.1: Views all the programs. © Copyright Lenovo 2014...
  • Page 52 Hardware Maintenance Manual...

  • Page 53: Chapter 7. Locations

    This topic helps you locate the controls, connectors, and indicators on your computer. Front view Microphones Camera Screen Power button ac power connector Lenovo OneLink connector Ethernet connector High-Definition Multimedia Interface (HDMI™) connector USB 3.0 connectors System status indicator ® ThinkPad trackpad Media-card slot ® TrackPoint pointing stick © Copyright Lenovo 2014...

  • Page 54: Bottom View

    Bottom view Security-lock slot Fan louvers Always On USB connector Combo audio connector Speaker Battery Internal storage drive Speaker Wireless LAN card Memory modules : Internal storage drive refers to the installed hard disk drive, solid-state drive, or hybrid drive. Hardware Maintenance Manual...

  • Page 55: Locating Frus And Crus

    CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 56: Major Frus

    Major FRUs Hardware Maintenance Manual...
  • Page 57 System board Memory module ThinkPad-logo-LED card Battery Hinge support bracket Wireless LAN antenna Speaker assembly Lenovo OneLink connector cover Base cover assembly DIMM door Internal storage drive (hard disk drive, hybrid drive, or solid-state drive) USB/audio card Thermal fan assembly...

  • Page 58: Lcd Frus

    LCD FRUs For models with non-touch panel Table 10. LCD FRUs No. FRU descriptions Self-service Optional service LCD bezel assembly Camera and microphone combo card LCD Hinge assembly LCD cover assembly LCD/camera card/ThinkPad logo card combo cable LCD module Miscellaneous parts and other FRUs Table 11.

  • Page 59: Looking Up Fru Information

    Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 7 Locations...
  • Page 60 Hardware Maintenance Manual...

  • Page 61: Chapter 8. Fru Replacement Notices

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.

  • Page 62: Retaining Serial Numbers

    ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.

  • Page 63: Retaining The Uuid

    ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance key. Note: Only an authorized Lenovo service technician can access the above Web site.
  • Page 64 Hardware Maintenance Manual...

  • Page 65: Chapter 9. Removing Or Replacing A Fru

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.

  • Page 66: Before Servicing The Computer

    1. Loosen the screws , and then remove the base cover 2. Disconnect the battery 1010 Lenovo OneLink connector cover Removal steps of the Lenovo OneLink connector cover Remove the connector cover as shown in the following illustration. Hardware Maintenance Manual...

  • Page 67: 1020 Dimm Door

    Note: Ensure that you reattach the connector cover to the Lenovo OneLink connector after finishing the servicing. 1020 DIMM door Removal steps of the DIMM door Loosen the screws , and then remove the base cover Step Screw (quantity) Color Torque M2 ×...

  • Page 68: 1040 Memory Module

    • Before removing the drive, have the user make a backup copy of all the information on it if possible. • Never remove the drive while the system is operating or in suspend mode. Removal steps of the storage drive Remove the screws that secure the storage drive Step Screw (quantity)

  • Page 69: 1050 Wireless Lan Card

    Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.

  • Page 70: 1060 Coin-Cell Battery

    Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN or 1 on the card; and plug the black cable into the connector labeled AUX or 2 on the card.

  • Page 71: 1070 Keyboard

    1070 Keyboard For access, remove this FRU: • “1020 DIMM door” on page 61 Removal steps of the keyboard Remove the screws that secure the keyboard. Torque Step Screw (quantity) Color M2 × 7 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Push hard in the direction as shown to unlatch the keyboard.

  • Page 72: 1080 Keyboard Bezel Assembly

    Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. 1080 Keyboard bezel assembly For access, remove this FRU: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 •...
  • Page 73 Removal steps of the keyboard bezel assembly Step Screw (quantity) Color Torque M2 × 7 mm, flat-head, nylon-coated (8) Black 0.181 Nm (1.85 kgf-cm) Black 0.181 Nm M2 × 5 mm, flat-head, nylon-coated (4) (1.85 kgf-cm) Step Screw (quantity) Color Torque Black 0.181 Nm...

  • Page 74: 1090 Media Card Reader

    1090 Media card reader For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66...

  • Page 75: 1100 Usb/Audio Card

    Black 0.181 Nm (1.85 kgf-cm) 1100 USB/audio card For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66...

  • Page 76: 1120 System Board, Dc-In Support Bracket, And Thermal Fan Assembly

    • If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material. For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 •...
  • Page 77 Microprocessor Video Graphic card (VGA) Removal steps of the system board Disconnect the connectors attached to the system board. Chapter 9 Removing or replacing a FRU...
  • Page 78 Remove the screws that secure the system board and the dc-in support bracket. Then remove the dc-in support bracket. Step Screw (quantity) Color Torque Black 0.181 Nm M2.0 × 5 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) M2.0 × 3.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm)
  • Page 79 Remove the system board together with the thermal fan assembly. Turn over the system board. The thermal fan assembly is on the other side of the system board. Then loosen the screws in the alphabetical order as shown. Chapter 9 Removing or replacing a FRU...
  • Page 80 Remove the thermal fan assembly. When you install the thermal fan assembly: • Always wear fingerstalls when handling the thermal fan assembly. Do not touch or hold any part of the thermal fan assembly with bare fingers. • Before you attach the thermal fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked as shown in the following illustrations.

  • Page 81: 1130 Battery Pack

    The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.

  • Page 82: 1140 Speaker Assembly

    M2 × 3.5 mm, small-head, nylon-coated (3) Silver (1.85 kgf-cm) 1140 Speaker assembly For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1030 Internal storage drive” on page 61 •...

  • Page 83: 1150 Lcd Unit

    Remove the screws that secure the speaker assembly. Torque Step Screw (quantity) Color M2 × 2.5 mm, big-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Remove the speaker assembly. When installing: Ensure that the cables are properly. 1150 LCD unit For access, remove these FRUs in order: •...

  • Page 84: 1160 Hinge Support Bracket, Wireless Lan Antennas Assembly, And Base Cover Assembly

    1160 Hinge support bracket, wireless LAN antennas assembly, and base cover assembly For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1030 Internal storage drive” on page 61 •...
  • Page 85 • “1050 Wireless LAN card” on page 63 • “1060 Coin-cell battery” on page 64 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66 • “1090 Media card reader” on page 68 • “1100 USB/audio card” on page 69 •...
  • Page 86 Remove the wireless LAN antennas assembly from the base cover assembly. Antenna locations Wireless LAN auxiliary antenna (black) Wireless LAN main antenna (gray) Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.

  • Page 87: 2010 Lcd Bezel Assembly

    • Provide a letter to the customer stating what the label was originally on the computer and what the part number, serial number, and product key were on the label. When you replace the base cover, apply the serial number label The following labels must be peeled off from the old base cover, and then adhere to the new base cover.

  • Page 88: 2020 Lcd Module

    2020 LCD module For access, remove these FRUs in order: • “1150 LCD unit” on page 77 • “2010 LCD bezel assembly” on page 81 Removal steps of the LCD module Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm)

  • Page 89: 2040 Integrated Camera And Microphone Combo Card

    Removal steps of the hinge kit Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 0.294 Nm M2.5 × 3.5 mm, flat-head, nylon-coated (8) Silver (3.0 kgf-cm) 2040 Integrated camera and microphone combo card For access, remove these FRUs in order: •...

  • Page 90: 2050 Lcd Cable Assembly And Lcd Rear Cover Assembly

    Removal steps of the integrated camera and microphone combo card When installing: Ensure that the connector is attached firmly. 2050 LCD cable assembly and LCD rear cover assembly For access, remove these FRUs in order: • “1150 LCD unit” on page 77 •...

  • Page 91: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 92: Electronic Emissions Notices

    For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad ThinkPad logo TrackPoint Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.

  • Page 93: Appendix B. Abbreviation Table

    Graphics Processing Unit Hard Disk Drive HDMI High-definition multimedia interface Integrated circuits Integrate circuit card identity ICCID International Standardization Organization Local area network Liquid Crystal Display Media Access Control Machine type Machine type and model Personal Computer © Copyright Lenovo 2014...
  • Page 94 Abbreviation Term Platform Controller Hub POST Power-on self-test Random Access Memory Radio frequency RFID Radio-frequency identification Ring indicator Registered jack SATA Serial Advanced Technology Attachment Subscriber Identity Module Supervisor password TFTs Thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID Universally Unique Identifier VRAM...
  • Page 96 Part Number: SP40A27160 Printed in China (1P) P/N: SP40A27160 *1PSP40A27160*...

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