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Table of Contents
Troubleshooting
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Summary of Contents for Lexmark Photo Jetprinter Z65p
- Page 1 Z65p Photo Jetprinter™ Setup Guide October 2002 www.lexmark.com...
- Page 2 Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.
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Page 3: Table Of Contents
My document did not print..18 A paper tray light is blinking..20 A communications error message appeared..20 My printer is still not working..20 The Card Reader drive did not appear in Windows Explorer..21 Contacting Lexmark ... 21... -
Page 4: Setting Up Your Printer
Windows Me Step 2: Check the printer parts CD–2 CD–1 Color print cartridge (P/N 83) Black print cartridge (P/N 82) If any items are missing, contact Lexmark (see page 21). Windows 2000 Windows XP Setup Guide Photo Guide Power supply... -
Page 5: Step 3: Connect The Power Supply
Step 3: Connect the power supply If the power light does not come on: Check the power supply connections. Press the power button. -
Page 6: Step 4: Install The Print Cartridges
Step 4: Install the print cartridges Open the cartridge bag. Remove the tape and packaging from the cartridges. Warning: Do not touch the gold contact areas on the back and bottom of the cartridges. - Page 7 Open the front cover. If the cartridge carrier does not move to the center position, see page 16 for help. Insert the cartridges.
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Page 8: Step 5: Load Paper In Paper Tray 1 (Front)
Close the front cover. Step 5: Load paper in paper tray 1 (front) Open both paper trays. - Page 9 Extend the paper exit tray. Load A4 or letter size paper into tray 1.
- Page 10 Squeeze and slide the paper guide to the left edge of the paper. Make sure the paper tray 1 button is selected. Paper tray 1 button...
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Page 11: Step 6: Connect The Usb Cable
Step 6: Connect the USB cable Note: The location and orientation of the USB port on your computer may be different from the one shown. Check for this symbol:... -
Page 12: Step 7: Install The Printer Software
Step 7: Install the printer software Note: Your software screens may be slightly different from the ones shown in this booklet, depending on your operating system. The arrows show you where to click. Click Cancel on all screens similar to the one shown. More than one screen may appear. - Page 13 Wait for the FotoSlate Select a language screen to appear, and then click the language of your choice. Wait for the ACD FotoSlate InstallShield Wizard screen to appear, and then click Next. If the ACD FotoSlate InstallShield Wizard screen does not appear: From your desktop, double-click My Computer.
- Page 14 Continue with the steps on your computer screen to complete photo software installation. Remove CD–1. Insert CD–2. Wait for the Lexmark printer software installation screen to appear, and then click Install Now. If the installation screen does not appear: From your desktop, double-click My Computer.
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Page 15: Finding More Information
Troubleshooting To access the Photo Guide on your computer, click Start Programs Lexmark Z65 You can find more information in the Lexmark Solution Center, your complete guide to: • Aligning and maintaining cartridges • Viewing printer status information, such as the paper type detected in paper tray 1 and ink levels •... -
Page 16: Troubleshooting Checklist
• Did you install the printer software correctly? From your desktop, click Start If Lexmark Z65 does not appear in your list of programs, install the printer software (CD–2). See page 9 for installation instructions. • Did you install the photo software completely? - Page 17 Disconnect your printer from any external devices. Connect your printer directly to your computer with a USB cable. Follow these instructions to print a test page. Open the Lexmark Z65 Solution Center (see page 12). From the Troubleshooting tab, click Print a test page. •...
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Page 18: Setup Troubleshooting
If the screen reappears, make sure your USB cable is securely attached on both sides and is not damaged. If necessary, replace it with a good quality USB cable, such as Lexmark P/N 12A2405. To continue software installation, follow the steps on page 9. -
Page 19: The Cartridge Carrier Did Not Move To The Center
The paper tray 1 button on your printer is selected (see page 7). • If there is an error message on your screen, follow the instructions on it. For additional help, refer to the Lexmark Solution Center (see page 12). When I inserted CD–2, nothing happened. - Page 20 Reinsert CD–2. A Lexmark printer software installation screen similar to the one shown in step 8 on page 11 should appear. If the Lexmark printer software installation screen does not appear, continue with step 5. If you do see a screen similar to the one above, click Install Now, and then continue with step 6.
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Page 21: The Printer Software Did Not Install On Windows 98 First Edition
The printer software did not install on Windows 98 first edition. To install the printer software: Unplug the USB cable from your computer. Plug the USB cable back into your computer. Click Next on the Add New Hardware screen. On the Specify location screen, type “C:\WINDOWS\INF\USB.INF” and then click Next. - Page 22 For help, see page 20. 6 Click OK. If your document did not print, print a test page: From your desktop, double-click the Lexmark Z65 Solution Center icon. From the Troubleshooting tab, click Print a test page. –...
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Page 23: A Paper Tray Light Is Blinking
Restart your computer before installing the printer software. Install the printer software. Insert CD–2. When the Lexmark printer software installation screen appears, click Install Now. If the installation screen does not appear, see page 16. Continue with the installation steps on your computer screen to complete printer software installation. -
Page 24: The Card Reader Drive Did Not Appear In Windows Explorer
Access documentation for your printer. • Check for free offers. Here are other ways to contact Lexmark: • From the Lexmark Solution Center, click Contact Information • Insert the CD–2, and then click Contact Lexmark Support. Programs or All Programs Customer Support. Lexmark Technical... - Page 25 1 cartridges, troubleshooting 13 checking printer port 18 connecting power supply 2 USB cable 8 contacting Lexmark 21 installing cartridges 3 installing printer software Lexmark Solution Center loading paper 5 locating USB port 8 paper guide, adjusting 7...
- Page 26 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Photo Jetprinter is a trademark of Lexmark International, Inc. © October 2002 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.com...