Display Messages - McKesson TRUEresult Owner's Manual

TRUEresult Quality Assurance / Quality Control Manual
®
Troubleshooting
The following is a brief guide for Troubleshooting the most common errors
when using TRUEresult. If any problems arise that cannot be resolved by using
the guide or the Display Messages, please call for assistance.
1) After inserting Test Strip into Test Port, Meter does not turn on.
Test Strip is inserted upside down or backwards.
- Remove Test Strip. Re-insert Test Strip correctly.
Strip not fully inserted.
- Remove Test Strip. Re-insert Test Strip fully into Meter.
Strip error.
- Remove Test Strip. Repeat with new Test Strip.
Dead or no battery.
- Replace battery.
Battery in backwards.
- Check placement of battery. Battery positive ("+") side must
face up.
Meter error.
- Call for assistance.
2) After applying the sample to the Test Strip, test does not start / Meter does
not begin testing.
Sample too small.
- Repeat test with a new Test Strip and a larger sample drop.
Sample applied after two minute automatic shut- off of Meter.
- Repeat test with a new Test Strip and apply sample within 2
minutes.
Problem with Test Strip.
- Repeat test with a new Test Strip.
Problem with Meter.
- Call for assistance.
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