Fingerprint Authentication Problems; Other Problems - Lenovo ThinkPad Z60m Series Service And Troubleshooting Manual

Solving computer problems
In the top panel of the Rescue and Recovery workspace, you can click the
following to open other pages or exit the utility:
v Event Viewer enables you to view a log that contains information about
v System Information enables you to see key hardware and software
v Warranty Status enables you to see when your warranty expires, the
v Help provides information about the various functions available in the
v Restart closes the Rescue and Recovery workspace and resumes the

Fingerprint authentication problems

If your finger(s) have any of the following conditions, you may not be able to
register or authenticate it:
v Your finger is wrinkled.
v Your finger is rough, dry or injured.
v Your finger is very dry.
v Your finger is stained with dirt, mud, or oil.
v The surface of your finger is very different from when you registered your
fingerprint.
v Your finger is wet.
v A finger is used that has not been enrolled.
To improve the situation, try the following:
v Clean or wipe your hands to remove any excess dirt or moisture from the
fingers.
v Enroll and use a different finger for authentication.
v If your hands are too dry, apply lotion to them.

Other problems

Problem:
The computer locks or does not accept any input.
Solution:
Your computer might lock when it enters standby mode during a
communication operation. Disable the standby timer when you are
working on the network.
To turn off the computer, press and hold the power switch for 4 seconds
or more.
30
®
ThinkPad Z60t and Z60m Series Service and Troubleshooting Guide
events, or tasks, associated with Rescue and Recovery operations.
information about your computer. This information might be valuable
when trying to diagnose problems.
terms of service for your computer, or list of replacement parts.
Rescue and Recovery workspace.
startup sequence that was interrupted.