Epson Document scanner User Manual page 5

User's Guide
Solving Problems
Scanner Problems. . . . . . . . . . . . . . . . . . . . . . . . . 67
The Status Light Is Flashing. . . . . . . . . . . . . . . . 67
The Scanner Does Not Turn On. . . . . . . . . . . . . 67
Scanning Problems. . . . . . . . . . . . . . . . . . . . . . . . 68
You Cannot Start EPSON Scan. . . . . . . . . . . . . . 68
Pressing a Scanner Button Does Not Start the
Correct Application. . . . . . . . . . . . . . . . . . . . . . 68
You Cannot Scan Using the Thumbnail Preview. .68
You Have Trouble Adjusting the Scan Area in
Thumbnail Preview. . . . . . . . . . . . . . . . . . . . . . 69
You Cannot Scan Multiple Images at One Time. . 69
You Cannot Scan in Full Auto Mode. . . . . . . . . . 69
Scanning Takes a Long Time. . . . . . . . . . . . . . . .69
Scanned Image Problems. . . . . . . . . . . . . . . . . . . . 69
The Edges of Your Original Are Not Scanned. . . .69
You See Only a Few Dots in Your Scanned
Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
A Line or Line of Dots Always Appears in
Your Scanned Images. . . . . . . . . . . . . . . . . . . . . 70
Straight Lines in Your Image Come Out
Crooked. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Your Image Is Blurred. . . . . . . . . . . . . . . . . . . . 70
Colors Are Patchy or Distorted at the Edges
of Your Image. . . . . . . . . . . . . . . . . . . . . . . . . . 71
Your Scanned Image Is Too Dark. . . . . . . . . . . . 71
An Image on the Back of Your Original
Appears in Your Scanned Image. . . . . . . . . . . . . 71
Ripple Patterns Appear in Your Scanned Image. . 71
Characters Are Not Recognized Correctly
When Converted into Editable Text (OCR). . . . . 72
Scanned Colors Differ From the Original
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Images are Not Rotated Correctly. . . . . . . . . . . . 73
Technical Specifications
General Scanner Specifications. . . . . . . . . . . . . . . . 74
Dimensional Specifications. . . . . . . . . . . . . . . . . . .74
Electrical Specifications. . . . . . . . . . . . . . . . . . . . . 74
Environmental Specifications. . . . . . . . . . . . . . . . . 75
Interface Specifications. . . . . . . . . . . . . . . . . . . . . .75
System Requirements. . . . . . . . . . . . . . . . . . . . . . . 75
Standards and Approvals
Standards and Approvals for U.S. Model. . . . . . . . . 76
Standards and Approvals for European Models. . . . 76
Standards and Approvals for Australian Model. . . . 76
Contents
Where to Get Help
Technical Support Web Site. . . . . . . . . . . . . . . . . . 77
Contacting Epson Support. . . . . . . . . . . . . . . . . . . 77
Before Contacting Epson. . . . . . . . . . . . . . . . . . 77
Help for Users in Europe. . . . . . . . . . . . . . . . . . 77
Help for Users in Taiwan. . . . . . . . . . . . . . . . . . 77
Help for Users in Australia. . . . . . . . . . . . . . . . . 78
Help for Users in Singapore. . . . . . . . . . . . . . . . 79
Help for Users in Thailand. . . . . . . . . . . . . . . . . 79
Help for Users in Vietnam. . . . . . . . . . . . . . . . . .80
Help for Users in Indonesia. . . . . . . . . . . . . . . . 80
Help for Users in Hong Kong. . . . . . . . . . . . . . . 81
Help for Users in Malaysia. . . . . . . . . . . . . . . . . 81
Help for Users in India. . . . . . . . . . . . . . . . . . . . 81
Help for Users in the Philippines. . . . . . . . . . . . .82
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