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Chapter 4. Related service information
This chapter presents following information:
• "Restoring the factory contents by using Product Recovery discs" on page 27
• "Restoring the factory contents using the recovery disc set" on page 27
•
"Passwords" on page 29
•
"Power management" on page 30
•
"Symptom-to-FRU index" on page 32
Service Web site:
When the latest maintenance diskette and the system program service diskette become available, they
will be posted on http://www.lenovo.com/support.
Restoring the factory contents by using Product Recovery discs
When the hard disk drive or solid-state drive is replaced because of a failure, no Product Recovery program
is on the new drive. In this case, you must use the recovery discs for the computer. Order the recovery discs
and the drive at the same time so that you can recover the new drive with the pre-installed software when
they arrive. For information on which discs to order, go to http://www.lenovo.com/serviceparts-lookup.
To install the factory contents by using Product Recovery discs, do the following:
Note: Recovery takes several hours. The length of time depends on the method you use. If you use recovery
discs, recovery takes at least ive hours.
1. Insert the bootable Start Recovery Disc into the DVD drive.
2. Select your language and click Next.
3. Read the license. If you agree with the terms, select I accept these terms and conditions and then
click Next.
4. Insert the Operating System Recovery Disc when prompted and click Yes to begin the operating
system recovery process.
5. Insert the Product Recovery Disc when prompted and click OK.
6. If you have a Supplemental Recovery Disc, insert it when prompted and click Yes. If you do not
have a Supplemental Recovery Disc, click No.
Note: Not all recovery disc sets come with a Supplemental Recovery Disc. If there is a Supplemental
Recovery Disc, it will be clearly marked as such.
7. When all of the data has been copied from the last disc in the set, a message is displayed prompting
you to restart the computer. Remove the disc and then click Yes.
Note: The remainder of the recovery process is fully automated and no action is required by you. The
computer will restart into the Windows desktop several times and you might experience periods when
no activity is apparent on the screen for several minutes at a time. This is normal.
8. When the recovery process is complete, the Welcome to Microsoft
Follow the instructions on the screen to complete the Windows setup.
Restoring the factory contents using the recovery disc set
When the hard disk drive or solid-state drive is replaced because of a failure, no product recovery program is
on the new drive. In this case, you must use the recovery disc set for the computer. Order the recovery disc
set and the drive at the same time so that you can recover the new drive with the preinstalled software when
they arrive. For information on which discs to order, go to http://www.lenovo.com/serviceparts-lookup.
© Copyright Lenovo 2012
®
Windows screen is displayed.
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