Troubleshooting - Sony DHG-HDD250 Operation Manual

Contacting Sony
If, after reading these operating instructions, you have additional questions related to the use
of your Sony HD DVR, please call our Customer Information Services Center at:
1-800-222-SONY (7669) (US residents only)1-877-899-SONY(7669) (Canadian residents only)
Before calling the Sony Customer Information Services Center, please write down the model
and serial numbers of your HD DVR. You can find the model number on the front of your HD
DVR. The serial number can be found in the Preferences/System/System Menu screen or
printed on the back of your HD DVR.
You may also contact Sony or new frequently asked questions at the Sony Support &
Registration web site: www.sony.com/support.

TROUBLESHOOTING

TV Guide On Screen System
Symptoms
Guide listings disappeared
after a power failure
Some channel numbers in
the Guide are incorrect
Guide show listings have
not been received
A show that had been set to
Record was not recorded
The HD DVR did not tune to
a show that was scheduled
with the Reminder feature
A show was set to
Auto-Tune and it did not
Possible Remedies
New guide listings should begin to be available within 24 hours.
Correct channels using the Change Channel Display under Setup.
Listings usually appear within 24 hours after a successful Setup.
Check the connections between the HD DVR, cable and antenna.
Verify Setup information under Change System Settings.
Review Screen 4 and Screen 5 in the Initial Guide Setup section.
If recording to a VCR, make sure the VCR is turned Off before the
recording begins.
Make sure there is a tape in the VCR.
Check the placement of the G-LINK IR Blaster in front of the VCR.
Check the Schedule menu and verify that the show is listed before the
recording begins.
Check the Schedule menu and verify that the show is listed.
Check the Schedule menu and verify that the show is listed as a
Reminder.
Highlight the show under Listings and do the following:
❏
Press the MENU button on the remote control.
❏
Use the down arrow to highlight Edit Reminder, and press SELECT.
❏
Verify that the Auto-Tune option reads Yes.
❏
The HD DVR must be On at the scheduled time for Auto-Tune.
References
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