Page 1 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
Page 2 ® Š Œ 'HOO ,QVSLURQ 3RUWDEOH&RPSXWHU 5()(5(1&($1' 7528%/(6+227,1* *8,'( 0RGHO 767 ZZZGHOOFRP...
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Page 5 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Optiplex , and Dell Dimension are registered trademarks, DellWare is a registered service mark, and Inspiron is a trademark of Dell Computer Corporation; Microsoft , MS-DOS , and Windows are registered trademarks of Microsoft Corporation;...
Page 6 6DIHW\,QVWUXFWLRQV Use the following safety guidelines to help protect your computer from potential dam- age and to help ensure your own personal safety. :KHQ8VLQJ<RXU&RPSXWHU As you use your computer, observe the following safety guidelines: ‡ Do not attempt to service the computer yourself. Always follow installation instructions closely.
Page 7 If your computer gets wet or is damaged, follow the procedures described in Chapter 3, “Troubleshooting Your Computer.” If, after following these proce- dures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 5, “Getting Help,” for the appropriate tele-...
Page 8 (UJRQRPLF&RPSXWLQJ+DELWV :$51,1* ,PSURSHU RU SURORQJHG NH\ERDUG XVH PD\ UHVXOW LQ LQMXU\ For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: ‡ Position your computer directly in front of you as you work. ‡ Adjust the tilt of the computer’s display, its contrast and/or brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the cur- tains or blinds on nearby windows) to minimize reflections and glare on the...
Page 9 computer positioned directly in front wrists relaxed of user and flat arms at desk level :KHQ5HPRYLQJRU,QVWDOOLQJ0HPRU\ 0RGXOHV Before removing or installing memory modules, perform the following steps in the sequence indicated. &$87,21 7KH RQO\ WLPH \RX VKRXOG HYHU DFFHVV WKH LQVLGH RI \RXU FRPSXWHU LV ZKHQ \RX DUH LQVWDOOLQJ PHPRU\ PRGXOHV &$87,21 :DLW VHFRQGV DIWHU WXUQLQJ RII WKH FRPSXWHU EHIRUH GLVFRQQHFW LQJ D SHULSKHUDO GHYLFH RU UHPRYLQJ D PHPRU\ PRGXOH WR KHOS SUHYHQW...
Page 10 3URWHFWLQJ$JDLQVW(OHFWURVWDWLF'LVFKDUJH Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel. As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.
Page 12: Technical Assistance
‡ Chapter 5, “Getting Help,” describes the help tools Dell provides to assist you if you have a problem with the computer. It also explains how and when to call Dell for technical assistance. ‡ Appendix A, “Technical Specifications,” is intended primarily as reference mate- rial if you are interested in learning more about the details of your computer.
Page 13 Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-stan- dard practices. For information about the Dell warranty and return policy, see Appendix D, “Warranty, Return Policy, and Year 2000 Statement of Compliance.” 2WKHU'RFXPHQWV<RX0D\1HHG...
Page 14 1RWDWLRQDO&RQYHQWLRQV The following subsections list notational conventions used in this document. 1RWHV&DXWLRQVDQG:DUQLQJV Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, cautions, and warnings, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer.
Page 15 ‡ Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows ‡ Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substi- tute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold.
Page 16: Table Of Contents
&RQWHQWV &KDSWHU ,QWURGXFWLRQ Hardware Features ..........1-3 Software Features .
Page 17 Security Menu Options ......... . 2-7 System Password is .
Page 18 When to Use the Dell Diagnostics ........
Page 19 Tests in the Dell Diagnostics........
Page 20 Dell Contact Numbers ........
Page 21 “Total Satisfaction” Return Policy (U.S. and Canada Only)....D-3 Year 2000 Statement of Compliance for Dell-Branded Hardware Products ..D-4 Previous Products .
Page 22 Dell Contact Numbers ........5-9...
Page 23 xxii...
Page 24: Software Features
& + $ 3 7 ( 5 ,QWURGXFWLRQ ® ™ The Dell Inspiron 3500 is an expandable, multimedia portable computer designed ® ® ™ around the Intel Mobile Pentium II microprocessor with MMX technology and Peripheral Component Interconnect (PCI) technology. This chapter describes the major hardware and software features of your computer, provides information about accessing the online documentation, and tells you where to find help when needed.
Page 25 (2) PC Card Slot (2 connectors) options bay audio jacks (3) display release AC Adapter connector battery bay speaker battery release latch )LJXUH )URQW 9LHZ RI WKH 3RUWDEOH &RPSXWHU Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 26 )LJXUH %DFN 9LHZ RI WKH 3RUWDEOH &RPSXWHU +DUGZDUH)HDWXUHV Your Dell computer has the following features: ‡ An Intel Mobile Pentium microprocessor with MMX technology running at 233, 266, or 300 megahertz (MHz). ‡...
Page 27: Select
512 KB of static random-access memory (SRAM) level 2 (L2) cache. ‡ Memory in any Dell Inspiron 3500 system can be increased up to a total of 128 MB by installing a combination of 32- or 64-MB, 3.3-volt (V) small-outline, dual in-line memory modules (SODIMMs) in the two memory module sockets on the system board.
Page 28: Getting Help
Chapter 2, “Customizing System Features,” and the “Software Features” section of the System User’s Guide . NOTE: The system utilities and drivers are available separately on a CD from Dell for customers who installed their own version of Windows 98. See Chapter 5, “Getting Help,”...
Page 29 $FFHVVLQJ(OHFWURQLF'RFXPHQWDWLRQ The Dell Inspiron 3500 System User’s Guide installed on your hard-disk drive contains information on the following topics: ‡ System features ‡ Traveling with the computer ‡ Customizing system configuration ‡ Powering the computer and extending battery life ‡...
Page 30 If at any time you don’t understand a procedure described in this guide, or if your com- puter does not perform as expected, Dell provides a number of tools to help you. For more information, see Chapter 5, “Getting Help.”...
Page 31 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 32: Xvwrpl]Lqj6\Vwhp)Hdwxuhv
This chapter explains how to access and use the system utilities and the Setup program. 6\VWHP8WLOLWLHV If Dell installed your operating system, the system utilities are on the hard-disk drive that came with the computer. NOTE: The system utilities are available separately on a CD for those who installed their own version of the Microsoft Windows 98 operating system.
Page 33 Management control panel. When your computer is running the Windows oper- ating system, it will use the settings that are selected in the Windows control panels rather than those set in the Setup program. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 34: System Time
LQJ WKH FRPSXWHU WR HQWHU WKH 6HWXS SURJUDP To access the Setup program, turn on the computer and press <F2> as soon as you see the Dell logo screen and before the Windows logo screen appears. The computer reboots automatically when you exit the Setup program.
Page 35 6\VWHP 0HPRU\ System Memory displays the base amount of dynamic random-access memory (DRAM) installed in the computer. Each computer has 640 kilobytes (KB) of base memory. This option has no user-selectable settings. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 36: Ide Controller
([WHQGHG 0HPRU\ Extended Memory displays the total amount of memory above 1 megabyte (MB). Each computer comes standard with at least 32 MB of memory installed. If you install or remove memory, the amount of extended memory displayed changes. This option has no user-selectable settings.
Page 37 ,QIUDUHG 3RUW Infrared Port lets you map the address of the infrared port to avoid address conflicts with other devices. The default is Off. Dell recommends that you retain the default settings. NOTE: If there is a conflict between two or more addresses, an asterisk appears next to the port type in the System Devices menu.
Page 38: System Password Is
$XGLR Audio settings allow you to configure the audio system. The default settings for the audio system are shown in Figure 2-2. Dell recommends that you retain the default settings. 6HFXULW\0HQX2SWLRQV The following subsections explain each option in the Security menu of the Setup pro- gram (see Figure 2-3).
Page 39: Power Management Mode
[00:00:00] ↑↓ Select Item F1 Help F5/F6 Change Values F9 Setup Defaults ↔ Select Menu ESC Exit Enter Select Sub-Menu F10 Save and Exit )LJXUH 3RZHU 0HQX RI 6HWXS 3URJUDP Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 40 NOTES: Some communications software may not work properly when CPU Throt- tling is enabled. Dell recommends that you set CPU Throttling to Off if you are using communications software. Interactive application programs should function well when CPU Throttling is enabled.
Page 41 If you are not in the Setup program, you can activate save-to-RAM suspend mode at any time by pressing <Fn><Esc>. Alternatively, click the Start button, and then click Suspend. Press the power button to resume normal computer operation. 2-10 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 42 You can activate save-to-disk suspend mode by pressing <Fn><a> (or <Fn><q> on the French keyboard). Press the power button and hold it down for a second or two to turn on the computer and resume normal operation. 6XVSHQG 0RGH NOTE: The power management settings of the Windows 98 operating system take precedence over the settings described here.
Page 43 If it does not detect a bootable CD in the CD-ROM drive, the computer tries to boot from the hard-disk drive. If there is a CD in the CD-ROM drive, but the CD does not have the required boot files, an error message is displayed. 2-12 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 44: Save Changes And Exit
([LW0HQX2SWLRQV The following subsections explain each option in the Exit menu of the Setup program (Figure 2-6). The selections you make in this menu determine which disk device the computer uses to find the software needed to start the operating system. The same information is also available in the topic titled “Exit Menu”...
Page 45 When the Microsoft Windows 98 Startup Menu appears, select Start com- puter with CD-ROM Support and press <Enter>. ® prompt appears, insert the Dell Inspiron 3500 System Soft- When the MS-DOS ware CD into the CD-ROM or DVD-ROM drive. At the MS-DOS prompt, type d: and press <Enter>, where d is the drive letter for your CD-ROM or DVD-ROM drive.
Page 46 If you need to delete the save-to-disk suspend file, at an MS-DOS prompt type PHDISK /DELETE /FILE and press <Enter>. 5HLQVWDOOLQJWKH6\VWHP8VHU·V*XLGH If needed, you can download the Dell Inspiron 3500 System User’s Guide from Dell’s World Wide Web (WWW) site at http://www.dell.com/: Click the Support icon.
Page 47 2-16 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 48 & + $ 3 7 ( 5 7URXEOHVKRRWLQJ<RXU&RPSXWHU If your Dell Inspiron 3500 portable computer is not working as expected, this chapter provides initial checks for solving basic computer problems as well as detailed trouble- shooting procedures. It lists system messages and beep codes, their possible causes, and actions you can take to resolve any problems indicated by a message or code.
Page 49: Checking Connections
NOTE: The boot routine is the operating system’s attempt to load its files into memory from the boot-up sector on the hard-disk drive or bootable diskette. Yes. Go to step 4. No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Did you receive a system message or beep code? A single beep always sounds during the boot routine when the speaker is tested.
Page 50 &KHFNLQJ&RQQHFWLRQV Loose or improperly connected cables are likely sources of problems for your com- puter, external monitor, or other peripherals (such as a printer, external keyboard, or mouse). A quick check of all cable connections can easily solve these problems. If the connector has two small screws, make sure the screws are tight.
Page 51 ‡ The second battery or any other optional device installed in the options bay options bay latch (unlocked position) optional device )LJXUH &KHFNLQJ DQ 2SWLRQDO 'HYLFH Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 52 ‡ Cables that connect external devices through the input/output (I/O) connectors and ports on the computer. PS/2 keyboard/mouse connector connector infrared port serial port monitor connector optional internal parallel port docking modem port connector AC Adapter audio jacks (3) connector )LJXUH ,2 &RQQHFWRUV IRU ([WHUQDO 'HYLFHV Troubleshooting Your Computer...
Page 53: Setup Options
Press the <Num Lock> key, the <Caps Lock> key, and the <Scroll Lock> key to toggle their respective indicator LEDs. If the indicator LEDs do not light up, run the Keyboard test group in the Dell Diagnostics (for instructions, see Chapter 4, “Running the Dell Diagnostics”).
Page 54 Chapter 2, “Customizing System Features,” for detailed information about the Setup program and its options. If, after checking the setup options, you have not resolved the problem, see Chapter 4, “Running the Dell Diagnostics.” 0HVVDJHVDQG&RGHV The application programs, operating system, and the computer itself are capable of identifying problems and alerting you to them.
Page 55 Setup If the problem persists, reboot the computer and press <F2> as soon as you see the Dell logo screen to enter the Setup program. Write down the setting for FDD Controller in the Main menu. Then call Dell for technical assistance.
Page 56 (code 1-3-1-3) means that the computer was unable to read data from the keyboard. This information is important to the Dell support staff if you need to call for technical assistance.
Page 57 Dell Diagnostics to identify a more serious cause. (See Chapter 4, “Running the Dell Diagnostics.”) If you are still unable to resolve the problem, call Dell for technical assistance. (See Chapter 5, “Getting Help,”...
Page 58 You can confirm that a computer problem is caused by software by first running the System Set test group as described in Chapter 4, “Running the Dell Diagnostics.” If all tests in the test group complete successfully, the error condition is most likely caused by software.
Page 59 If the problem you were experiencing does not recur, one of the TSR programs probably created the conflict. Add the TSR commands back into the start-up files one at a time until you identify which TSR program is creating the conflict. 3-12 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 60 3URJUDP &RQIOLFWV Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other programs cannot run. Rebooting the computer can confirm whether or not these programs are the cause of the problem. Other programs use specialized subroutines called drivers that can cause problems in the computer.
Page 61 AC adapter from AC power. Turn off any attached peripherals and disconnect them from their power sources and then from the computer. Ground yourself by touching one of the metal connectors on the back of the computer. 3-14 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 62 If the options bay slot is wet, remove the device from the bay. If the PC Card slot is wet, remove any PC Cards. Put the device and cards in a safe place to dry. Remove any installed batteries. Wipe off each battery and store it in a safe place to dry. Remove the hard-disk drive.
Page 63 Align the notch in the edge connector with the slot in the center of the memory module socket. Press the memory module’s edge connector firmly into the socket. Pivot the module down until it clicks. 3-16 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 64 16. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If the computer is unable to boot, see “Troubleshooting a Power Fail- ure” found later in this section. If you cannot identify the damaged component(s), call Dell for technical assistance.
Page 65 Chapter 4, “Running the Dell Diagnostics,” for instructions.) 16. If the computer does not operate properly, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out. Then call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) 7URXEOHVKRRWLQJD3RZHU)DLOXUH Occasionally, you may experience a power failure in all or part of the computer.
Page 66 Does the computer turn on properly? Yes. The problem is resolved. No. Go to Step 5. Turn off the computer. Does the power status LED, to the right of the display latch, light up? Yes. Go to step 6. No. Go to step 7 . Remove any installed batteries and disconnect the AC adapter.
Page 67 AC adapter, see the previous subsection, “Total Power Fail- ure When Using the AC Adapter.” Is the battery status LED blinking, indicating that the battery is charging? Yes. Go to step 6. No. Go to step 5. 3-20 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 68 Does the battery status LED remain constantly lit (not blinking)? Yes. Go to step 7 . No. The battery is defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Use the AC adapter to fully charge the battery.
Page 69 Does the diskette-drive access indicator blink during the boot routine, and does the drive boot the operating system? Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 9.
Page 70 No. Load the driver, and return to step 1 to begin this procedure again. (To load the driver, use the program diskette sets you made when you first received your Dell computer.) Insert a bootable diskette into drive A and reboot the computer.
Page 71 10. Insert your Dell Diagnostics diskette into drive A and reboot the computer. Then run the IDE CD-ROM Drives test group. Does your CD-ROM drive pass all the tests? Yes. Return to step 1 and perform this troubleshooting procedure again. If you continue to experience trouble, call Dell for technical assistance.
Page 72 Reinstall the operating system as described in the documentation that came with it. If reinstalling the operating system does not correct the prob- lem, go to step 9. No. Go to step 9. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. 7URXEOHVKRRWLQJDQ([WHUQDO.H\ERDUG When you attach an external keyboard, the built-in keyboard remains fully functional.
Page 73 Yes. The external keyboard may be defective. Run the Keyboard test group in the Dell Diagnostics. If you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. No. Go to step 10.
Page 74 7URXEOHVKRRWLQJ0HPRU\ During POST, the computer checks the computer’s memory, and then writes to and reads from the number of available bytes to ensure proper operation. If the memory count displayed is less than the amount installed, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure: Reboot the computer.
Page 75 Press the memory module’s edge connector firmly into the socket. Pivot the module down until it clicks. memory bottom of computer module )LJXUH ,QVWDOOLQJ D 0HPRU\ 0RGXOH 3-28 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 76 Extended Memory field is at least 15 MB. Yes. A memory module was loose; the memory check phase is complete. No. Go to step 11. 11. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. 7URXEOHVKRRWLQJWKH'LVSOD\ ...
Page 77 Yes. Refer to Table 3-2 or Table 3-3 to find the message or beep code, respec- tively, along with its explanation. If you can’t find the message or code, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No.
Page 78 Is the full display readable? Yes. The external monitor may be defective. Go to step 8. No. The video controller on the system board may be defective. Call Dell for tech- nical assistance. (See Chapter 5, “Getting Help,” for instructions.) Turn off the computer and any attached peripherals.
Page 79 Change the necessary statements in the start-up files. If the port problem is confined to a particular application program, see the appli- cation program’s documentation for specific port configuration requirements. 3-32 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 80 Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) If you purchased the printer elsewhere, take it to one of the manufacturer’s authorized service centers for repair.
Page 81 Swap the device’s interface cable with a known working cable. Turn on the computer and the serial device. Is the problem resolved? Yes. You probably need a new interface cable. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 4.
Page 82 Insert your diagnostics diskette into drive A, reboot the computer, and run the Mouse Test in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnos- tics.”) The Mouse test checks the functionality of the mouse controller (which affects the ability to move the pointer around the screen) and the operation of the touch pad buttons.
Page 83 Insert your diagnostics diskette into drive A, reboot the computer, and run the Audio test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diag- nostics.”) The Audio test group checks the functionality of the audio controller.
Page 84: Subtest
By using the Dell Diagnostics, you can have confidence in the computer’s operation. If you find a problem you cannot solve by yourself, the Dell diagnostic tests can provide you with important information you will need when talking to Dell’s service and sup- port personnel.
Page 85 %HIRUH<RX6WDUW7HVWLQJ Follow these steps to safeguard your master copy of the Dell Diagnostics Diskette : Make a working copy of the Dell Diagnostics Diskette on a blank diskette. Refer to your operating system’s documentation for information on how to dupli- cate diskettes.
Page 86 Place the Dell Diagnostics Diskette in the diskette drive and boot the computer. NOTE: Before you read the rest of this chapter, you may want to start the Dell Diag- nostics so you can see the menus on your display.
Page 87 Dell recommends that you choose this option first to increase the odds of trac- ing the source of the problem quickly. For a complete check of your system, select the Run All Tests option.
Page 88 At the bottom of the screen is the menu area. The first line lists the options you can select; press the left- or right-arrow key to highlight a menu option. The sec- ond line gives information about the option currently highlighted. Running the Dell Diagnostics...
Page 89 Type the capitalized letter in the option (for example, type r to select the Run option). ‡ Use the left- or right-arrow key to highlight the option, and then press <Enter>. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 90 Selected, only the selected subtests are run. If you select All, every subtest in the selected test group is run. (The subtests are run in the order they are listed.) The Key-Help option displays a list of available key controls. The Quit Menu option returns you to the previous menu. Running the Dell Diagnostics...
Page 91 (+) and minus (–) keys. If the value within a field is numeric, you can type in the number. (If you make a mistake, type in zeros until the field is filled with zeros and then start again.) Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 92 Your interaction is needed to verify the Video test group screens, the Keyboard test group key functions, or other types of interaction such as inserting a diskette. ‡ The maximum error limit is reached. To continue testing, press any key. Running the Dell Diagnostics...
Page 93: Pause For User Response
Otherwise, the next messages are added to the end of the previous ones in the file. 4-10 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 94: Output Device For Status Messages
Press <Page Down> to select the next menu for the test limits in a category. $ERXW About in the Main menu displays information about the highlighted test group, such as limits and parameters and how to set them. Running the Dell Diagnostics 4-11...
Page 95: Quit
Component not available . Table 4-2 lists the diagnostic test groups, their subtests, and comments concerning their use. 4-12 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 96: Video Memory Test
Also tests the associated controlling devices Read Test and important parts of the cabling. Write Test NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User’s Guide. Running the Dell Diagnostics 4-13...
Page 97: Error Messages
A program is not running as usual, or a proven piece of software appears to mal- function and you confirm that the software itself is not at fault. (You can confirm 4-14 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 98: System Set Test Group
‡ A PC Card you previously accessed can no longer be accessed. ‡ The computer periodically locks up, especially at different places and times in different programs. Running the Dell Diagnostics 4-15...
Page 99 Checks the functionality of the speaker by generating eight tones. ‡ Coprocessor Calculation Test Checks the use of different types of numbers and the math coprocessor’s ability to calculate correctly. 4-16 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 100: Video Test Group
Before you run the Video test group or any of its subtests, you should make sure that the problem is not occurring in the software or caused by a hardware change. Running the Dell Diagnostics 4-17...
Page 101 Many of these tests display characters or graphics on the screen for you to verify. Samples of these screens are shown in Appendix B, “Diagnostic Video Tests.” 4-18 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 102: Keyboard Test Group
Because these programs are memory resident, be sure to clear them out of the computer’s memory before running a subtest in the Keyboard test group. (Clear them from memory by booting the computer from the Dell Diagnostics Diskette .) When these possibilities have been eliminated, and if the following symptoms occur, you should run one or more of the subtests in the Keyboard test group: ‡...
Page 103: Memory-Resident Programs
The test results can be confusing, so you should run the subtests in the Diskette Drives test group more than once using diskettes from different sources. 4-20 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 104: Ide (Ata/Atapi) Devices Test Group
The hard-disk drive keeps a record of this space so that the computer will not attempt to use it. Identification of unusable disk space, unless it is an Running the Dell Diagnostics 4-21...
Page 105 ‡ Verify Test Similar to the Read Test, except that no data is written to the disk. Use this test to quickly scan the disk. 4-22 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 106: Serial/Infrared Ports Test Group
Although the following symptoms can be caused by faulty peripherals or software errors, these symptoms might also suggest a port problem: ‡ If a peripheral works intermittently, or produces intermittent errors, the port may be faulty. Running the Dell Diagnostics 4-23...
Page 107: Parallel Ports Test Group
Another possible cause for errors is a problem with the external device itself. Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly. (Most printers have a self-test.) 4-24 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 108: Audio Test Group
The default resource settings for the audio controller are: ‡ DMA channel: 1 ‡ IRQ line: 5 ‡ Port address: 220h Running the Dell Diagnostics 4-25...
Page 109: Other Test Group
Tests whether the system can play sampled sounds. 2WKHU7HVW*URXS The Modem Loopback Test in the Other test group checks the functions of the optional internal modem (not available in all regions). 4-26 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 110: World Wide Web On The Internet
& + $ 3 7 ( 5 *HWWLQJ+HOS This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or cus- tomer assistance. 7HFKQLFDO$VVLVWDQFH If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 3, “Troubleshooting Your...
Page 111 +HOS7RROV Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Page 112: Autotech Service
7HFK)D[6HUYLFH Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
Page 113 If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to “Dell Contact Numbers”...
Page 114 Remember to fill out the Diagnostics Checklist (Figure 5-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 115 Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
Page 116 'HOO&RQWDFW1XPEHUV When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long- distance and international calls. Table 5-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
Page 117 — Macau — Not required Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand — Norway (Lysaker) Not required Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 Spain (Madrid) Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 118 (Sydney) (Dell Dimension systems only)......1-300-65-55-33 Customer Technical Support (Other systems) ... toll free: 1-800-633-559 Customer Care .
Page 119 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-10 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 120 7DEOH 'HOO &RQWDFW 1XPEHUV FRQWLQXHG $UHD /RFDO 1XPEHU RU 'HSDUWPHQW 1DPH RU 6HUYLFH &RGH 7ROO)UHH 1XPEHU &RXQWU\ &LW\ France Technical Support (Paris)..... . 01... . . 47 62 68 90 (Paris/Montpellier) Technical Support (Montpellier) .
Page 121 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-12 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 122 Technical Support (Dell Dimension systems only) ($2.50 + GST per call) ....0900 51010 Technical Support (Other systems) ......0800 446 255 Customer Service .
Page 123 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-14 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 124 7DEOH 'HOO &RQWDFW 1XPEHUV FRQWLQXHG $UHD /RFDO 1XPEHU RU 'HSDUWPHQW 1DPH RU 6HUYLFH &RGH 7ROO)UHH 1XPEHU &RXQWU\ &LW\ Switzerland Technical Support ......... 0844 811 411 (Geneva) Commercial Services .
Page 125 Dell Sales ........toll...
Page 126 $ 3 3 ( 1 ' , ; $ 7HFKQLFDO6SHFLILFDWLRQV 7DEOH $ 7HFKQLFDO 6SHFLILFDWLRQV 0LFURSURFHVVRU Microprocessor type ....Intel Mobile Pentium II microprocessor with MMX technology Microprocessor speed .
Page 127 External ..... . . microphone (minijack); headphone; line-in NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the Sys- tem User’s Guide. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 128 7DEOH $ 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG ,QWHJUDWHG $XGLR FRQWLQXHG Internal speaker amplifier ... . 1.0 W stereo (0.5 W per speaker) External microphone input voltage range ..... . 280 mV peak to peak Line/audio input voltage range.
Page 129 Weight ......15 g (0.52 ounce) ± 0.5 g (0.001 ounce) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the Sys- tem User’s Guide. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 130 7DEOH $ 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG 7RXFK 3DG FRQWLQXHG Power: Supply voltage ....5 V ± 10% Supply current ....4 mA (maximum operating current) 0DLQ %DWWHU\ Type .
Page 131 Relative humidity....10% to 90% (noncondensing) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the Sys- tem User’s Guide. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 132 7DEOH $ 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG (QYLURQPHQWDO &RPSXWHU FRQWLQXHG Maximum vibration: Operating ..... 0.9 GRMS using a random-vibration spec- trum that simulates air shipment Storage .
Page 133 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 134 $ 3 3 ( 1 ' , ; % 'LDJQRVWLF9LGHR7HVWV The Video Test Group of the Dell Diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions on your display or on an external monitor: ‡...
Page 135 The 80-column x 25-line character set subtest displays all 256 characters in the Amer- ican Standard Code for Information Interchange (ASCII) character set in 80-column by 25-line text mode. Figure B-1 shows part of the 80-column x 25-line character set sub- test screen. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 136 )LJXUH % &ROXPQ [ /LQH &KDUDFWHU 6HW 6XEWHVW 6FUHHQ &KDUDFWHU$WWULEXWHV6XEWHVW[ The 40-column x 25-line character attributes subtest displays four lines of text, in 40-column by 25-line (double-wide) text mode, that demonstrate normal-intensity video, reverse video, intensified video, and blinking video. &KDUDFWHU6HW6XEWHVW[ The 40-column x 25-line character set subtest displays all 256 characters in the ASCII character set in 40-column by 25-line (double-wide) text mode.
Page 137 These colors blink during the test. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 138: Color Bars Subtest
&RORU$WWULEXWHV6XEWHVW[ The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly; otherwise, type n. &RORU%DUV6XEWHVW The color bars subtest displays 16 bars in different colors with background intensity enabled.
Page 139 The 640- x 480-pixel 16-color graphics mode screen displays a series of stars in 16 dif- ferent colors with the name of the color beneath each star. Type y if all the stars are the correct colors; otherwise, type n. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 140: Color Palettes Test
[&RORU*UDSKLFV0RGH6FUHHQ The 320- x 200-pixel 256-color graphics mode screen displays a series of squares in 256 different color hues and intensities. Type y if all the squares are the correct col- ors; otherwise, type n. [&RORU*UDSKLFV0RGH6FUHHQ The 640- x 480-pixel 256-color graphics mode screen displays a series of squares with two colors in each square.
Page 141: Solid Colors Test
When the test is complete, a message asks if you are satisfied with the quality of the colors. Type y if all the pixels were present and if the correct colors were displayed; otherwise, type n. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 142 Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7 or on the World Wide Web at http://www.fcc.gov/Bureaus/Compliance/WWW/ tvibook.html. Dell computer systems are designed, tested, and classified for their intended electro- magnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: ‡...
Page 143 WR D QHWZRUN :KHQ WKH 1,& LV QRW FRQQHFWHG WR D QHWZRUN \RXU V\VWHP LV FRQVLGHUHG WR EH D &ODVV % GLJLWDO GHYLFH Most Dell computer systems are classified for Class B environments. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency.
Page 144 Consult the dealer or an experienced radio/television technician for help. The following information is provided on the device or devices covered in this docu- ment in compliance with FCC regulations: ‡ Product name: Inspiron 3500 ‡ Model number: TS30T ‡...
Page 145 If you experience trouble with this telephone equipment, refer to Chapter 5, "Getting Help" in this guide or the section titled "Contacting Dell" in your System User’s Guide to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 146 ,&1RWLFH&DQDGD2QO\ Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).
Page 147 This Dell device is classified for use in a typical Class B domestic environment. A “Declaration of Conformity” in accordance with the preceding directives and stan- dards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 148: Class A Device
PQBUÒFOÇ BCZ SVtFOÇ PETUSBOJM 9&&,1RWLFH-DSDQ2QO\ Most Dell computer systems are classified by the Voluntary Control Council for Inter- ference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.
Page 149 To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the South Korean Ministry of Communications (MOC) registration labels located on your computer (or other Dell digital device). The MOC label may be located separately from the other regulatory marking applied to your product.
Page 150 EMI ( A ) )LJXUH & 02& &ODVV $ 5HJXODWRU\ 0DUN &ODVV%'HYLFH Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. EMI ( B ) )LJXUH & 02& &ODVV % 5HJXODWRU\ 0DUN 3ROLVK&HQWHUIRU7HVWLQJDQG&HUWLILFDWLRQ 1RWLFH The equipment should draw power from a socket with an attached protection circuit (a...
Page 151 4ZTUFN LPNQVUFSPXZ QPXJOJFO [OBKEPXBÀ TJÄ [ EBMB PE HS[FKOJLÍX J ySÍEF DJFQB 1POBEUP OJF OBMF™Z CMPLPXBÀ PUXPSÍX XFOUZMBDZKOZDI /BMF™Z VOJLBÀ LBE[FOJB MVyOZDI QBQJFSÍX QPE LPNQVUFS PSB[ VNJFT[D[BOJB LPNQVUFSB X DJBTOZN NJFKTDV CF[ NP™MJXPvDJ DZSLVMBDKJ QPXJFUS[B XPLÍ OJFHP C-10 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 152 Mexican standards (NOM) Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F . Ship to: Dell Computer de México,...
Page 153 México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F . Tensión alimentación: 100/240 VAC Frecuencia: 60/50 Hz Consumo de corriente: 1.5 A CIQ Notice (Taiwan Only) C-12 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 154 This warranty does not cover any items that are in one or more of the following cate- gories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or ®...
Page 155 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...
Page 156 If you are an end-user customer who bought new products directly from a Dell com- pany, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought...
Page 157 To make a claim under this warranty for NSTL logo hardware, customers must con- tact Dell prior to January 1, 2001. Despite a system's ability to pass the YMARK2000 test, actual rollover results in specific operating environments may vary depending on other factors includ- ing, but not limited to, other hardware, operating systems, and applications software.
Page 158: Additional Information
$GGLWLRQDO,QIRUPDWLRQ For additional information on year 2000 compliance of Dell-branded hardware prod- ucts, refer to Dell's Year 2000 Web site at www.dell.com/year2000 or contact a Dell customer service representative in your area. Warranty, Return Policy, and Year 2000 Statement of Compliance...
Page 159 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 160 ,QGH[ boot routine indications, 3-6 About booting the computer, 2-12 option in Dell Diagnostics, 4-11 AC Adapter connector, 1-2 & alternating current (AC), 1-3 assistance cables technical, 5-1 troubleshooting, 3-3 telephone numbers, 5-7 cache memory, 1-4 warranty repair or credit, 5-4...
Page 161: Program Conflicts
See diskette drive diskette drive failure during POST, 3-22 testing, 4-20 Diskette Drives test group Dell Diagnostics, 4-20 getting help, 5-1 graphics mode screens, B-5 grounding procedure, ix, 3-1 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 162: Techfax Service
1-3 main battery, 1-2 troubleshooting functions, 3-34 memory IDE (ATA/ATAPI) devices test group failure during POST, 3-27 Dell Diagnostics, 4-21 RAM test group in Dell Diagnostics, 4-14 indicator light, 1-2 menu options infrared port Dell Diagnostics, 4-6 about, 1-5...
Page 163: Product Information
PC Cards, 1-4 RAM test group PCMCIA cards. See PC Cards in Dell Diagnostics, 4-14 Personal System/2. See PS/2 regulatory notices, C-2 ports. See parallel port, serial port, return policy, D-3 infrared port Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 164 5-4 software apparent malfunction, 4-14 drivers, 3-13 option in Dell Diagnostics, 4-7 error messages, 3-12 included with computer, 1-5 installing and configuring, 3-11 memory-resident programs, 3-12 problems, 3-11 safety instructions program conflicts, 3-13 ESD prevention, ix start-up files, 3-12...
Page 165 RAM count, 3-27 video memory, A-3 hard-disk drive failure during POST, video subsystem. See Video test group 3-24 I/O functions, 3-32 Video test group infrared port, 3-34, 3-35 Dell Diagnostics, 4-17 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 166 video tests Color Palettes Test, B-7 Graphics Mode Test, B-5 XGA display, 1-3 Solid Colors Test, B-8 Text Mode Character Test, B-2 < Text Mode Color Test, B-4 Text Mode Pages Test, B-5 Video Hardware Test, B-2 Year 2000 Compliance, D-1 Video Memory Test, B-2 warranty information, xii, D-1 warranty repair or credit, 5-4...
Page 167 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide...
Page 169 3ULQWHGLQWKH86$ ® 31' ZZZGHOOFRP...